I am blown away by the professionalism, courtesy, and responsiveness of this company. Efficient scheduling of appointments, texts to confirm and remind us of the appointment. The representative, Travis, showed up on time, he listened carefully to the problem, examined the carpets, and did a careful estimate. I have used this company for a number of years and the quality of service and personnel has only gone up. My valuable carpets both antique Pakistani Northwestern Frontier, made out of antique silk fibers, a Chinese one, and a Bahktiari, were all restored to a wonderful quality. Since my aging German Shedder had blessed some of them with dire consequences, I was relieved, overjoyed, and grateful! Can't say enough good things, Aloha, from Kalaheo, Kaua'i read more

We experienced a catastrophic water leak with significant damage to our home. As soon as First Onsite was notified things transpired with tremendous urgency. The water mitigation process was nothing short of a full court press. All of the water damage was terminated within three days. The reconstruction phase had a few hiccups due to supply side issues but the end result was nothing short of spectacular. Walls, flooring, cabinets, electrical, plumbing, paint were all accomplished with meticulous attention to detail. The real strength of the company lies with very gifted and talented people whom we now consider friends. Monte, Ben, Travis, Ian F, Gabe, Ethan, Logan, Ian V, Bill P, Devon, all reliable, all solid and there is no hesitation in recommending any of them without reservation. Mike Mansfield read more

Absolutely love FIRST ONSITE! On time, professional, and fast! Totally recommend 100%!

We hired these fellows to caulk our tub and clean and seal our tile. They were very professional throughout the whole process. Gabe got back to me in a timely manner, quoted all the costs up front both verbally and electronically, sent a confirmation and finally a reminder. We couldn't have asked for any more. They arrived on time, worked seamlessly with our on-island management team, and send pics of the completed work. We will definitely use their services again and refer them to others. read more

It was a pleasure working with Gabe and his crew they showed up on time and left our carpets very clean and dry. We always recommend these guys to all our friends and family. Dave martin read more

Recently we had a waterline under a sink in the downstairs area of our home burst. It must have run for about an hour or more before we found it leaking probably 800 gallons of water into the house. It covered 2 bedrooms a hallway and a living area in at least 1.5 inches of water. The bedroom were carpeted and the living area was covered with bamboo flooring. We got it stopped and got up a lot of the water. Gabe came out the next morning and quite frankly our worries were over. He took over got the entire area dried out and then did the demo to remove the damaged flooring. Within a week, it was all cleaned up and we had a blank slate. We could not have asked for Gabe and his works to have been more helpful and professional. I sincerely hope that no one has the situation we did, but if you do, then Kauai Restoration is the company that you want to bring into your home. In a nutshell, these guys are top notch!!!!! read more

I have to say this wasn't going to be the best review but this company stepped up! Here's the deal, I had some water damage in my house there on Kauai (I live on the mainland) and it was difficult because I'm here and I had to deal with someone there and it has been a challenge for sure. My HOA hired this company to come out and pull my carpet back, cut holes in the wall and "cook" the room for 4 days to dry it all out. They did a great job......except they didn't re-stretch the carpet? What the hell??? Okay, I can't write a bad review without talking to the company first. When I called they explained that they were only contracted by the HOA to do the drying out, not the re-stretching. Oh....okay, so hold up on the bad review for the time being. A couple of weeks went by and nothing had happened so I called them again. "Hey man, what's up". Well, the HOA hadn't approved it yet so they couldn't do anything. So I asked Gabe, dude if I just pay you out of pocket will you go take care of it? Yes, and it will just be a minimum trip charge. Cool..... you know what else is cool, they did it the next day. I know things are busy on island right now but Gabe stepped up big and took care of me and the communication via text was spot on! Long story short, if you need something done in an emergency situation don't be afraid to call these folks and ask for Gabe, the dude's amazing! read more

I sent an inquiry to Gabe via Yelp to get a home inspection done, thinking it was the general home inspection you get when you buy a house. He said he could do it so I scheduled the inspection a week later. It wasn't until looking at the invoice that I noticed the inspection he provided was solely a mold inspection. I called Gabe back and told him the situation... We had a big miscommunication but everything worked out okay. He is a good guy and the service he provided, while not exactly what I needed, was good. He also recommended a good home inspection company for the type of inspection I actually did need. Hopefully this review will be helpful for anyone who needs a general home inspection (vs a mold and water damage inspection) in the future. read more

When a tenant came down with asthma shortly after moving into her new rental home a contractor's assessment was the possibility of black mold buildup from a leaking bathroom pipe. Opening up the wall and area around the leak revealed the worst case scenario. Once black mold was discovered, research pointed the way to one of the few licensed professional mold remediation companies on Kauai. Owner Gabe Prieto quickly took charge. His certified technicians dismantled the bathroom, walls were opened up and shower surround removed revealing the shower had also been leaking requiring water remediation. Black mold was removed, walls treated, the bathroom sealed off with heater and fan going nonstop completely drying the area for days. During this time Gabe set the landlord's mind at ease by testing for moisture in the entire home to assure it was mold free. At the onset the tenant had to be displaced and an insurance claim was filed. Rather than hire a contractor for renovation, the landlord was relieved that Gabe's company is also certified in restoration able to provide warranties on his contractors' work. It was reassuring that he had years of experience working with the landlord's insurance adjuster. Together they worked out the invoice numbers qualifying the landlord for coverage. He personally took over arranging for replacement and delivery of damaged bathroom items. The bathroom was transformed to an even more immaculate, aesthetically pleasing space than before. Most importantly the landlord is grateful the tenant is now asthma free. Kauai residents are fortunate in this high humidity and moist sub tropical climate to have the best of the best in protection from mold and water damage with Kauai Restoration. read more

Very impressed with the cleaning of our Saltillo tiles and their response time as well as notification via text & email of the scheduling. However, in the process of cleaning the tiles, the transitions strips from our laminate flooring were damaged & raised. We notified the company and they did not repair but covered the costs to repair. It was a few additional steps and appointments due to the damage but in the end it worked out. read more

We recently worked with Gabe at Kaua'i Restoration to help us remove mold from Tommy Bahama wicker furniture. He was easy to work with, delivered on time and budget and did a great job. We would happily work with him again should the need arise. read more

The water pipe broke in my vacation home and flooded the guest bathroom and laundry room. After Kauai Restoration finished everything looked better than new. The base board was nicer and the paint was a better quality than we started with. They took care of everything. I would recommend them. read more

I highly recommend this business. Gabe came to clean our carpets and did a fantastic job. He was on time, very courteous and charged us what he quoted over the phone. read more

Gabe of Kauai Restoration responded in a timely fashion to a deep carpet cleaning need. These people are very friendly and professional! Mahalo! read more

I had a nice home in Koloa that I rent out and one of the renters had an issue with a broken water pipe during the middle of the night. I called Kauai Restoration and wow were they fast. Gabe was nice to talk to and very professional. He rushed over to my house, shut off the water, called a plumber, dried the house out and cleanup the damage. He worked with my insurance and it was amazing. I would highly recommend these guys anytime. Thanks Gabe for all your amazing work. read more

Excellent company. High quality results with immediate and honest attentiveness. Joe Steed is an invaluable asset to the team.

Moving from California to Kauai, I had a houseful of beautful oriental carpets. As a couple of years went along, and with our two miniature schnauzers, the ubiquitous orange dust of the island began to dim the colors and in some spots, actually replace them! Gabe and his partner were helpful and professional: timely, polite, speedy. His cost estimate was fair. When they were finished, the carpets and upholstery looked great. In the one case where I felt the traffic pattern remained, they came back the next day took care of the problem. And helped me move some furniture back in place! I highly recommend this company. read more

I've had a great experience both times they've done work for me. Extremely fast response times and high quality. They are honest and explain what miracles they can do and what may not work although both time I've been more than satisfied with the result. I highly recommend. read more

Very professional and easy to work with. We contacted Gabe thru Yelp with questions which he responded very quickly. We had a little appointment miss- hap, but Gabe was sure to work it out and fit us in without hesitation. Our carpets were done quickly and look great! Thanks Gabe and team! Definitely recommended read more

Had an emergency situation where our toilet leaked, and we had our bathroom floor covered with contaminated water. Plumber repaired the toilet. We had guests coming shortly thereafter. We needed our place cleaned and disinfected right away. That's exactly what happened. They did a great job, and took care of the problem at the last minute for us. I would highly recommend this service. read more

I had a large problem in my master bedroom bathroom with a waterline under the sink bursting with water rushing out. I was lucky to be home because it is shocking the damage that can be done in a very short few minutes. A friend recommended Kauai Restoration & Cleaning. Within a couple of hours they were at my front door led by Luke. Very calmly and professionally they took over the situation and starting making everything right. Just exactly what I needed! They bring in the fans, they rip up the carpeting, they take out all the wet cabinets and do everything else that needs to be done. The fans take several days to dry everything and they check on you everyday without even having to ask. I cannot say enough good about the quality of work, the quality of customer service, the quality of absolutely everything. If I were to ever have a situation like this again I would never dream of going to anybody else. read more

We have used Kauai Restoration for both water damage in our Princeville condo and for carpet cleaning. I own a large restoration company in San Diego so I knew who to call when we had one out of state. I can't recommend enough their professionalism and punctuality. Something that's hard to find these days! read more