The staff here are very nice and helpful when I have to come here for anything anytime.read more

Horrible experience. This branch doesn't seem to know how to complete a simple cash withdrawal. I…read morewas repeatedly told that I needed my debit card, which is simply not true. A valid driver's license or other government-issued ID is sufficient for a withdrawal, and for larger amounts, an additional form of identification may be required. The teller who initially assisted me was actually kind and professional. Unfortunately, the other two tellers were rude, dismissive, and kept staring at me as though withdrawing my own money was somehow an issue. When my teller asked for assistance, one of the other tellers insisted that they could not complete the transaction without a debit card. It felt like they simply didn't want to help. I left, went to another Chase branch, and my withdrawal was completed without any problems. The lack of knowledge, poor customer service, and unprofessional attitudes at this branch were extremely disappointing.

Horrible customer service spent 33min and they kept transferring me around. Finally they hung up on…read moreme. Fraudulent check on my about that didn't get resolved.

The only people you can talk to on the phone is over seas…read more Put our own people to work keep our jobs here.

I have used banks in the past, but when I moved back to Michigan I decided to go with a Credit…read moreUnion. Downriver Community Federal Credit Union was recommended by several people so I went with them. I think this was a very wise decision. I have been with DCFCU for over two years now and I am pleased and impressed with the services they provide for members. Whenever I've had a question I have called or stopped in and all my questions were answered. When I did have an issue, it was resolved immediately and steps were taken to ensure it would not happen again. If you're looking for a financial institution with people that care about their members I would recommend DCFCU.

I've done my banking with Downriver for 5 years now and think they are the best Downriver. I really…read morelike their electronic services which makes it seem I'm always right in their branch even when I'm not. They have no fees unless you choose to pay them and it's super easy to get a loan from them. I was kinda bummed to learn that Mike retired but the new guy has treated me pretty awesome so it all worked out.

I've been looking to switch financial institutions for a while now but hadn't been able to choose…read more After some research I landed at DFCU. There's enough branches in the area that I can actually talk to a human if need be, and since it's part of the credit union co-op I'm never short on options for ATMs. I opened a checking and savings account. There's no minimum for checking, just $5 to open. You need a $200 minimum balance in savings but they give you a month to get to that level if you need, which I think is a nice thing since people might not bring that much cash with them the first day. I showed up early for my appointment and was seen immediately. Sara was kind and made light conversation while informing me about the other services offered and what to expect with my accounts. I will update if the app causes issues, but otherwise I'm very excited and happy with my banking choice.

Rude staff. A couple tellers were casually talking about their personal lives instead of helping a…read moreline of customers. When I said something they finally got back to work but were extremely passive aggressive while assisting me. I suggest using the atm as much as possible if you have to go to this location. You'll have a much more professional experience.

This is an amazing branch! I do my business banking with Fifth Third and this is the branch I visit…read morepersonally when I need something. They are so friendly on all fronts: in person, by email, or on the phone. It seems common these days to walk into a bank and everyone that is working appears to hate their job. Not here! Everyone is always so happy and friendly. It goes a long way when you're doing business with someone and they are genuinely happy to be there.

Have been long time customer with this bank. I love the local branch great to work with friendly…read moreprofessional. But every time I have a corporate issue I find them difficult to work with. They have come a long way with on line banking finally got that working well.

If I could give a lower rate, I would. This place is a joke. One ATM that works, the other rarely…read moredoes. And the staff is unhelpful to say the least.

This bank is terrible. One day they are closed up with no notice the next day the machine to make…read moredeposits is not working. The ATMs are down at least 2x a month if not more. In the lobby when you walk in you are bombarded by "helpful" bankers that expect you to announce your business details in the lobby in front of everyone, under the guise of being helpful. But god forbid they should put on more than one teller, who also expects you to announce security details in a loud voice instead of being discreet. This bank practices some of the loosest security measures imaginable.

I was notified over the weekend that my debit card was compromised and I would need to go to a…read morebranch office to get a new one. Unfortunately, the corporate employee did not mention I would need to make an appointment to do so. I just had a baby and it was a struggle to find childcare so that I could get this done. Despite the bank being very busy and me not having an appointment, the branch manager took time to help me and was so pleasant doing so. She was kind, knowledgeable and had me in and out in no time. It was such a relief for me!

Every time I come in here, there is a 20 minute wait. They have 1 teller and then they have 4…read morepeople available to open accounts. They consistently push sales but yet when you get your accounts, they make you wait in a long line because they are more focused on sales then the customers they have. Very disappointing.