I opened an account with Aaron Z Kipfmiller and he was beyond pleasant. Then, the next day he…read morecalled to make sure everything was going smoothly. He made me comfortable and I was in and out within minutes.

If you ever have the occasion to actually find either of their ATMs functioning, you'll be lucky to…read moreget enough bills out of it. Pathetic credit union. Drive-through is a problem and the ATMs are down more than the function. How hard is it for crying out loud, it's a credit union and that's what their job is.

I am fed up businesses doing everything in their power to not answer their telephone. What kind of…read morecustomer service do you have when you can't even answer the phone for a potential customer who has a question? I am not interested in talking to your stupid robots or your AI artificial ignorance. I had $144,000 cashiers check for a certificate of deposit (CD) that is now going to go to another financial institution because you wouldn't answer your phone all day yesterday. You sent me everywhere in cyber world except to a human. You not answering your phone was a red flag ...and I listened. It looks like your reviews suck as well. YOU.... will now be connected to my middle finger.

I have been a MBT member for 16 years and had my mortgage through them when I moved to Monroe. I…read morehad no issues up until they became FMB...I'd like to tell you what I really think that stands for but if I do, I'm sure I'll get deleted. The past two years since MBT was sold the service has sucked and their banking app is Making random mistakes and payments I never authorized!!! This was all within about a year. First I noticed one bill was double paid, no big deal, it wasn't that much and I brushed it off. Second time...my mortgage was sold. I switched to the new bank in the app and deleted the old one. Well the idiots still paid the old bank! I asked what happened and explained I deleted the original bank. They said oh, you need to delete the payee on the website!!! Seriously??? Thanks for telling me, why don't you put a message in the app when you delete a payee that it must be deleted on the website!!! They were no help. Finally the last straw happened today. I decided to check my online account for a deposit, what do I find? I have a negative 8400 balance!!! I'm freaking out so I check my transactions and I see the app made a payment to my Visa for 8260 I did not authorize! They tell me oh I probably just put in a wrong amount There! The correct payment amount of 1400 was made 3 days before for 1400. How could I possibly created and approve this transaction.. it is impossible!!! I called the mobile bank help and they say we can open a ticket for you. Mind you this is December 14, I now have no money for bills, Christmas presents, or my vacation to Florida! I'm told I need to go to the branch and they should be able to close the account and open a new one so I don't lose my paycheck and bonus which the bank will take immediately because I have a negative balance. I asked can you please close it, nope they need it paid off. It's going to take months to get out of this hole!!!!! I have been a member for 16 years and they treated me like absolute SH!T!!! DO NOT USE FMB FOR ANYTHING AS THEY ARE THE WORST BANK I HAVE EVER HAD!!! If I could give a negative star I would. Oh I forgot to add this. Even though I was way short of the amount needed to cover the payment they still sent it. It was rejected once for NSF which would have saved me but what do these idiots do...they put it through again so it gets accepted!!! Oh and now I have 5 $37 fees because I don't have the money to cover monthly bills. How absolutely messed up is this!!! AVOID LIKE THE PLAGUE!!!!!

From the owner: First Merchants Bank was founded as the Merchants National Bank of Muncie, IN by Hardin Roads, a…read moreformer successful wholesale grocer, together with a group of service-minded businessmen during the Panic of 1893. The enterprising men invested capital of $100,000. Since then First Merchants Bank has been growing both organically and through mergers and acquisitions. The history and timeline of banks acquired includes: 1893 - Merchants National Bank 1988 - Pendleton Banking Company 1991 - First United Bank 1996 - Union County National Bank 1996 - The Randolph County Bank 1999 - First National Bank of Portland 1999 - Anderson Community Bank 2000 - Decatur Bank & Trust 2001 - Frances Slocum Bank & Trust 2002 - Lafayette Bank & Trust 2003 - Commerce National Bank 2008 - Lincoln Bank 2012 - Shelby County Bank 2013 - Citizens Financial Bank 2014 - Community Bank, 2015 - Cooper State Bank 2015 - Ameriana Bank 2017 - Arlington Bank 2017 - iAB Financial Bank

Management is rude and unhelpful. Refused to provide me with accurate information regarding…read moreaccounts that my name was on. My account was mismanaged by bank staff. The manager - Carrie Johnson is extremely unprofessional and mistreats customers. Do not bank with this institution.

Have you ever had an account with a bank and they refused to give you past receipts for mortgage…read morepayments they paid out of your money on your behalf? Yeah, that's what this bank is doing. They paid my mortgage payment late multiple times and are refusing to take responsibility and remedy this. I am having to take them to court. How disgusting. Do not bank with Monroe bank and trust. If you have a trust, definitely do not allow Monroe Bank and trust to manage your account. (From the investment side, they did below average as well.)