1. First Interstate Bumper & Glass

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Arroyo Grande, CA

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First Interstate Bumper & Glass

3.0 (2 reviews)

Services - First Interstate Bumper & Glass

Auto mirror repair

Auto mirror replacement

Auto window repair

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14 years ago

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12 years ago

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Safelite

Safelite

(158 reviews)

Midco

Overall Good Experience…read more.... Pros: Easy online scheduling. Helpful front office guy. They did the job. Cons: Location (except for Santa Maria). Cost? Stars: - Overall: 4 - Scheduling: 5 - Location: 3 (for residents of Nipomo) - Cost: 3? - Front Office Guy: 5 - Job Well Done: 5 - Home Delivery: 0? It was bound to happen. Driving around on roads with potholes causes lots of debris and, eventually, stuff gets thrown against your windshield. My wife's car, a 2019 Kia Soul, had a crack which started about halfway across and just kept growing. So after seeing hundreds of TV commercials for Safelite, we called and made an appointment. Here are the pros and cons: Pros: - Scheduling was simple. My wife did it online and Safelite confirmed twice before the day and time. - The price quoted online was $985 (with new wiper blades). This was without insurance (our deductible is $1,000) and no other price to compare. We figured Safelite would be about the same as comparable places. - Safelite is just north of the airport in Santa Maria so if that's your city it's quite convenient. - Her appointment was 930 AM on the first Saturday in January. It was busy, but the guy up front said it would be done by 4 PM. He called us at 315 PM. - The windshield looked fine and they cleaned the other windows in her car. - The "reception guy" was very friendly and helpful while handling other customers. Cons: - Who knows if the replacement cost of $985 was reasonable? We didn't want to shop around. - The Safelite office was 15 miles each way - twice - from our house in Nipomo. That's not too good, but the next closest Safelite places are Bakersfield and Ventura. - From all those TV commercials, you'd expect a Safelite truck to pull into the driveway of your house. I don't believe such a service is available from the one in Santa Maria.

I submitted a complaint to Safelite's customer service and never received a response. After waiting…read moreand getting nowhere, I decided to take my business to a local shop. Apex Glass was able to schedule and replace my windshield the next day, and for nearly half the price Safelite quoted. Based on my experience, I would suggest other options before Safelite.

First Interstate Bumper & Glass - autoglass - Updated October 2026

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