I bought a 2020 Ford Eco sport SE it had multiple problems that they promised to fix before I picked the car up every step of my seven day weight to get into my car with misleading and all lies. They lied about everything. They said they did nothing got done when they said it was supposed to get done and nothing got fixed once I actually got in the car. They did everything five minutes before, I left the dealership for good on the seventh day. They told me they fixed the brake pads they were making a little bit of noise. They told me they fixed the possibility of a nail on the tire or something making it go flat. They told me they fixed the noise in, when I turned the heat up, it made a hovering noise making the car sound like it was a helicopter I picked the car up in a rain storm, so this is what they told me we fixed the tire issue that was no issue. We took the tire off. We took it off. We did a bubble test. There was no nothing in it this and the other thing they told me shaved the brakes down so they were good and they told me they were still making noise due to the fact that it was raining out so I went along with it. They also told me that there was nothing wrong with the heater so I said screw it just got in the car. I've had the car approximately three months. All the problems are still there., On my way home from Fall River or New Bedford came on before I even got home so I knew from them last week. Otherwise they come out of their mouth. They didn't fix $hit So I went to a Ford dealership in Plymouth very recently because I got sick of feeling the tire up every two days Plus, I had to get another part put on a plastic pot put on the bumper of my SUV so I asked him about the three issues. They said they could look at the tire today cause it was a safety issue or that day so she called down there. They call right back saying there was a huge nail going through the tire that they could put a patch on it that day that I would have to make an appointment to have the other two issues fixed. Do not go to any Empire Ford out in Fall River or New Bedford because they're a bunch of scammers and they're a bunch of slimy people who will do or say anything to take your money. They only want me test drive one car when this other dealership is telling me right now they will put me in any car on the lot., on top of that they forced me in the cosigner, which is other dealership is telling me I don't need do yourself a favor. Do not go to Empire Ford New Bedford. I don't know about the Hyundai dealership out there, but I'm sure it's connected to the other chain so I can't speak to them because I never stepped in there, I stepped in the other two occasions and it was pure mayhem. read more

I started off by reaching out via online to see if the Mach E was available. I was looking for the white interior and First ford had it. When I reached out, the sales rep for online by the name of Kiana Rose emailed me back and said the car was available for the price of $56,640. I then called her and specifically asked for the MSRP. She again told me over the phone that it was $56,640. I said okay, you are 30miles away I'm on my way. She set up the appointment and I made my way down. I got with the sales man and when i said lets get the paperwork signed he said "Did she go over the price of the car with you?" i said yes, Full MSRP. He said nothing and we walked in to sign paperwork. The payment was $100 more than it should have been so I asked for the breakdown and thats when the finance manager came out and said the car was $2,500 more than MSRP. So after an hour, thats when i find out that i was lied to. I specifically asked if this was the case and was told MSRP by an online sales rep who should have known better. And when I confronted my sales consultant, his excuse was "I didnt know the price". WHAT?! Your my sales rep selling me the car and you don't know the price!? Needless to say I walked out. You want $2,500 more than MSRP then so be it. But do not lie to me to get me in the dealership just to tell me its $2,500 more. Shame on all of you. You guys are single handily part of the reason why people hate going to the dealership. Absolutely annoying and waste of my time. So i truly thank you Kiana for suckering me in to drive the 30miles there. You should be proud of your self. Again, only reason Im giving one star is because I was bait and switched to get to the dealership when they could have just told me via email or right when i got there. Instead they wait until we have paperwork filed out and after Ive been there for an hour. Complete waste of my time. read more

Never go here!!! This place provides the worst service I've ever received, it's so bad it's almost comedic. The service department is a complete scam; they lie, fix everything but what you asked for, and to add insult to injury they hold your car for weeks and weeks for simple repairs. The communication is abysmal and they outright lie to you... I was told 6 times that my car was ready and I could pick it up only for them to start ducking my calls and still be "working" on it a week later! They literally took 5 weeks to fix my vehicle: I went to 4 other shops with the list of repairs they did and every one of them said one and a half to two weeks max for what they did. After weeks of lying and ducking my calls when my vehicle was finally "ready" they had forgotten that my vehicle was under warranty and refused to give me my keys till they fixed their own mistake leaving me waiting for an hour! When I tried to voice my concern for the way they treated me they couldn't have cared less and Instead talked to me like I was crazy for complaining. I beg you to take my advice and away from this dump, you will save yourself a lot of time, stress, and money!! Also I would give negative starts if possible but unfortunately it's not. read more

​Worst service ever, brought my 2021 Shelby GT500 they replaced brake pads and rotors, were unaware that caliper bolts are one-time use, and had to inform them of that. When finished brakes were spongy and car braking was much less than before the work was done. They said they were going to bleed brakes, and they then said they tested pressure and was fine, I have cameras in the car an d they didn't test anything. Then told me they didn't have adapters to bleed and I called them out on that and then said Ford wouldn't let them do the bleeding to go to another dealership, they just said brakes are fine. I called another dealer and they told me 1st dealer was responsible to fix the brakes if I brought the car to them id have to pay them wouldnt be covered under warrenty. They replace parts on cars they dont know how to diagnose an issue and properly fix it. read more

I ordered a 2022 Ford F150 Lightning in Feb. It got pushed back to a 2023 which was fine with me as it was price protected by Ford. I just a notification from Ford that it was produced and will ship within a few weeks. I went to the First Ford today and was told there will be a $10,000 ADM charge when I come into buy it. I'm on may sites and see most are paying MSRP for their Lightnings. I wish I would have known that before you order from a dealer you can not change dealers. I would not have ordered this from First Ford as most local dealers are selling for MSRP like a reputable dealer does and not scalp the customer. I have bought a few trucks from here and never will again. Posted on Ford Gen 14 First Ford still screwing customers Thread starterPoolman02 Start date1 minute ago Watchers1 TagsNone Ignore Unwatch *** Poolman02 First Name Gary Joined Feb 8, 2022 Threads 4 Messages 23 Reaction score 11 Location Rhode Island Vehicles 2018 Limited 1 minute ago Thread starter Add bookmark #1 I ordered a 2022 Ford F150 Lightning in Feb. It got pushed back to a 2023 which was fine with me as it was price protected by Ford. I just a notification from Ford that it was produced and will ship within a few weeks. I went to the First Ford today and was told there will be a $10,000 ADM charge when I come into buy it. I'm on may sites and see most are paying MSRP for their Lightnings. I wish I would have known that before you order from a dealer you can not change dealers. I would not have ordered this from First Ford as most local dealers are selling for MSRP like a reputable dealer does and not scalp the customer. I have bought a few trucks from here and never will again. Are others fining the same thing? read more

Got a letter from Ford Corporate that I needed to bring my Escape in for a recall repair. Since I had purchased the car from First Ford, I called and made a recall appointment for the service. I was quite surprised when I brought the car in and was told that it would take 5 hours for the service and that I could not wait for it. It would have been really nice had they told me this when I made the appointment. In addition, the customer service person seemed really disinterested in even talking to me when I arrived at his counter. He kept talking to his co-worker for a couple of minutes before he even acknowledged me. So much for customer service. Never bringing my car to this dealer again. They don't seem to care. Bernie S. read more

Brought my car for a recall. Picked it up unfinished because they didn't have all the parts to complete the recall after telling me they did. Got on the highway to have the hood blow open. Notified them immediately. They said they never opened the hood for the recall. There are double locks to open the hood..one inside and one outside. The mangers denied it of course. Corporate did nothing about it. Will NEVER go there again. Very poor service and very rude mangers.They screwed up and wouldn't own up to it. It was the MOST TRAMATIZING experience I've ever had. Ask to see the camera's..They claim there is none at this location but have them at the other location. How is that? LIARS! Don't waste your money and time. VERY UNPROFESSIONAL PLACE! read more

Visited the dealership President's Day weekend to buy a Ford Escape. Rob M. was our salesperson. He had the cars ready for us upon arrival that we wanted drive. Pricing and Financing, was simple, fair, and straight forward. I was very impressed with how seriously they followed Covid precautions (actually walked out of a different Ford dealer the day before because mask wearing was so lax). Would highly recommended both Rob and First Ford! read more

First Ford - Car Dealers Near Me - Fall River, Massachusetts

FIRST OFF..! This is our first experience with first ford in Fall River ma, And it was a good experience & fair value for our f-250 that was traded up to a f-350 crew cab "17" The only reason is why we went to first ford is because our sales person ( ROB M.) 'shown in the pictures' worked at a other ford dealership almost 3-years ago when we purchased our f-150 platinum that we Factory ordered from him and his effort & experience was A+++ ( now Rob works at first ford in Fall River currently ) So we kept in contact and kept the relationship going with the same sales person which means a lot to our friends and families alike.. Rob is a man of GOD & is honest at every step of the buying process period...!! your in good hands with out a doubt !!! So to sum it up Nice dealership,friendly staff,good sales managers and finance dept..so overall good experience !! if you plan to buy a vehicle see our blessed sales friend -- ROB M. -- Thanks again ROB !! We love our truck and will see you again for the next one in the future :-) read more

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Don't buy from this place. Special ordered a truck 5 months ago truck came in and they sold it for $5k over sticker to someone else wand never even called me to come get the truck I called and ask where my truck was and it mistakenly got sold I spoke with the person who bought the truck and they said all the salesman knew it was a special order and sold it anyway. Then the salesman told the guy he got a hell of a deal because they were supposed to sell the truck for $10k over sticker already ordered the same truck from another dealer and was guaranteed I wouldn't pay over msrp read more

Would never go to this location again. will be taking my business elsewhere, the prices are overpriced and promised a test drive by an employee but when I showed up was denied by the manager. Totally unprofessional. read more

Extremely expensive repairs, over priced parts over priced labor hours, over billed hours. Long wait for appointments, long holding of vehicle. No respect or concern for customer. Worse repair shop anywhere. read more

I could write a dissertation at this point but I'll try to keep this somewhat brief and to the point. I leased a brand new 2019 Ford Explorer Sport from First Ford in July of 2019. You'd think that with this being the third brand new vehicle we've gotten from them in the past 3 years, they'd be a little more willing to help us out...but I digress. They crashed my brand new car 4 months after I got it. The technician was involved in an accident on the highway while he was test driving my car, then proceeded to gave the police officer OUR insurance card - resulting in a claim on OUR insurance. We got somewhat of a half assed apology from First Ford and were promised that they would "do everything they could to help us out"- even offering to detail my car to make up for the fact that my BRAND NEW car has now been crashed in addition to the already problematic misfire issue. Strike 1: We had to drive to the State Police Barracks OURSELVES to pick up the police report because no one at First Ford could take it upon themselves to do this. My car sat for a month because they "couldn't get the report". We walked in the door and asked for it. Done. Strike 2: When I picked up my car from their body shop in Westport to move it to my own shop of choice, after I was told the engine problem had been fixed. It HADN'T been fixed. I sputtered down 177 on my way home, had several misfire codes sent to my FordPass app, the check engine light came on again, the whole 9 yards. There's NO WAY that could have gone un-noticed. So we were back to "Square 1". My car still wasn't driving right, except now it's crashed with front end body damage. Strike 3: My car went back to the dealership for the misfire issue, so the body work would have to wait. They couldn't figure out the misfire, finally they claim to have fixed the problem. I got my car back last week so I can drive it while we wait 8 MORE WEEKS for the front end repairs from the accident. It's still not driving right to this day, but the check engine light hasn't come on yet so I guess at this point it is what it is. But THEY DIDN'T EVEN DETAIL IT. They didn't do anything to "help us out". We had to drive all the way to the dealership last night just to get their insurance information because for whatever reason we couldn't get a simple call back with the insurance policy info so we could have our own insurance agent deal with it going forward. Instead of First Ford doing us a solid and fixing my car, then worrying about the insurance claim and getting reimbursed later, they've done absolutely zero for me in the 2 months I've been dealing with this. An accident I didn't cause. An accident I wasn't even in the car for. So I'm driving (and paying for) a "brand new car" which now has a Carfax report, and significant decrease in value, from an accident I wasn't in - for the next 3 years. I'm driving around a crashed car with front end damage that I didn't cause. I'm going to have to pay MY DEDUCTIBLE and go through MY INSURANCE and have a claim on MY INSURANCE (until this gets resolved) just so I can get my car fixed because THEIR technician got into an accident while driving it. This is ridiculous. I put CASH DOWN on this car 4 months prior and they couldn't "spare" the $2200 worth of body work to keep a customer happy. You couldn't pay me to go back to this dealership again. Oh and I don't want a reply from Rob telling me to call so we can talk about it. You couldn't take our calls for the past two months so spare me the song and dance. I wanted my car fixed two months ago. You offered to detail my car - the smallest courtesy (which, by the way, wouldn't even come close to making up for this) but you guys couldn't even do that...so don't bother. read more

First Ford - Car Dealers Near Me - Fall River, Massachusetts

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I own a repair shop in Fall River and was unable to fix a customers 2006 F250 with a diesel motor due to software conflicts and I sent it to First Ford on 11-16-21. I was informed it had contaminated fuel and needed FICM programmed est. $2700. I authorized the repair. On 12-21-21 I received a call telling me my truck was done BUT someone had jumped THEIR fence and stolen my catalytic convertor. When I asked what they are gonna do about it, they said I had to turn it into MY insurance company and I owed $2713.40 for the existing repair. I AM NOT turning it into MY insurance company and having a Carfax show up on a 2006 40,000 mile vehicle with a clean Carfax history, paying a deductible, or risking my premium rising. According to Garage Keepers law THEY are responsible so I guess I gotta file small claims or see my lawyer in any event I WILL get my customers car fixed and I won't be paying for the parts ($1100.00) or labor and hopefully you can learn from my mistake and avoid them. read more

Avoid the service center here at all costs. they will over charge at every turn. I went in to have a simple led light replaced that was out. After telling me they didn't have the part i was charged a 130 diagnostic fee and told it would cost another 130 to put in once the part was in, not including the price of the part which was inflated above fords MSRP. New joke: How much does it cost to change a bulb at First Ford? Answer: 260 dollars plus the cost of the bulb!!!!!! read more

Red flag. Super shady. This dealership should be reported to Ford motor company. Upon further research about First Ford we quickly realized we had dodged a bullet. I learned there are SO many complaints against these guys, literally hundreds of them! I am shocked Ford has not had enough complaints to shut this place down. Family run owner was quick to deny the opportunity to purchase because we didn't feel comfortable handing over a $1K deposit to think about it. When a dealer demands money up front, lies to you and is confrontational, its time to shop elsewhere. read more

First of all, this place is now called First Ford. Second, I will not go here because one of their employees, initials of D.D., harasses people. Here's my story: I was on Autotrader dot com about a month ago trying to get an idea of what my '03 Corolla is worth so I could figure out a budget plan: I'm trying to save for a new car and I needed a starting point. I filled out this form on the Autotrader site that is supposed to give you an instant quote on the car you're looking to trade-in; a phone number was required in order to submit the completed form but I specified that I wanted to be contacted through e-mail only. Due to certain characteristics of my car, I wasn't able to get an instant value. Instead, I was told that I would be contacted by a few different dealerships so I could bring my car in to get an accurate value. Some contacted me through e-mail and, even though I said not to, some called AND e-mailed me. I replied to every e-mail, two of which were from First Ford but came from different people at the dealership. In my first reply, I explained that I'm not in the market for a new car just yet and asked not to be contacted by phone. Most dealers/dealerships left me alone but D.D. at First Ford just wouldn't give up. He e-mailed me a couple times and also called me everyday (sometimes twice in a day) for 3-4 days straight....I ignored the calls. I hadn't heard from him for a 2-3 weeks when the phone calls and e-mails started again...I got 2 calls in 2 days along with 3 (I think it was 3) e-mails. I couldn't take it anymore so I replied to his e-mail, again, letting him know that I'm not interested, I don't want him to call me, and I don't want him to e-mail me...this was last week. Today, I got another e-mail from him, asking if I was still interested in a Chevy and, if not, then he has plenty of other vehicles to choose from. I just replied back and let him know that First Ford lost a potential customer due to his harassment. If your customer tells you they are not interested 2 times and doesn't return your phone calls I would think that most people would get the message. I don't appreciate it when a company I may potentially spend my hard earned money with, doesn't respect my wishes. If you want a dealership/dealer who won't take no for an answer and calls enough times that you would consider changing your phone number, then, by all means, go to First Ford. If that doesn't sound appealing then I suggest you go elsewhere....don't say I didn't warn you! read more

Called made an appointment to view a truck. Told it was available. Drove over a hour and a half. Got there and vehicle was sold. No one contacted me to tell me it was sold. Bad Business!!!! read more

Let me start off by saying if I could give them less than 1 star if I could. I called and asked if a car that was listed online was still, they "guaranteed" the car was there after telling them that I was going to be driving over an hour. As I arrived everyone seemed super friendly and told me they would bring the car out front for me. After waiting about 10 minutes they come out and tell us that the car sold late last night. "Luckily" they have another one still available but they are unsure of the list price, as they bring car out front the car is listed almost 10k more than the car I was guaranteed was available. Long story short: stay far away from this dealer they are nothing but a bait and switch operation. read more

Brought 13 Focus in for warranty Transmission repairs , was told I had to pay $180.00 for diagnostics . Told battery was too weak to run the codes needed to be replaced at $140.00 Adviser said that there was another problem in the transmission that was not covered by warranty, however they had not looked at the car. Removed the car and took it to another Ford dealer transmission problems were fixed at no charge , did not need a battery , very bad experience . read more

Let me begin by saying I was contacted my First Ford for an appraisal on my car. I told them I was looking for a number and would be interested in selling it within a few weeks. I came late on a Friday just before closing, I was met with good service by Brandon. Because of the time I came they didn't have the time to appraise the car and give me a number. So I tell Brandon I'll come back that Sunday. This is where it turns sour. When I returned I was met by Mike another salesman, who began helping me. He was generally nice, but sorta had that seedy feel to him. This was only heightened and verified when he starts bad mouthing his fellow co-workers in front of me!!! And wanting my opinion!!! Completely inappropriate and revolting! Finally after an hours wait I get a price. Now I had gone online and did my research on the value of my car that THE DEALER WOULD BUY FOR. The price was between 16,800 and 17,600. Well these scam artists and low balers said I wouldn't offer over 13,000 and proceeded to say it was really worth 11,000 and said" I WAS LUCKY TO EVEN GET THAT"!! Let's say I kindly left. They are scammers, cheaters, and do car selling in a unhonest and corrupt way. NEVER SHOP HERE. read more

NEVER do business here EVER!!! Beware of the Bait & Switch!! I've been looking for a specific used vehicle for a few weeks now, found the exact one I wanted, called the dealership in the morning, spoke with Kerri in sales. I advised that I lived 2 1/2 hours away, and that I wanted to put a HOLD on the car, so that I knew that it would be there when I arrived. She took my credit card information, and advised that the car was still available and that the hold is valid for 24 hours. (48 hours max, with approval from the manager) I advised that I would be leaving work early, and will get down there that evening. Drove 2 1/2 hours, pulled up to the dealership, walked in and they advised that the specific car I wanted was just SOLD. Ummm... excuse me?! WTF!!! This is complete BS!!! So what happened to me putting a HOLD on the car? Less than 8 hours from when I called to when I arrived they sold they vehicle I wanted. Apparently the guy who bought said vehicle had been looking at it for a week, but hadn't made up his mind. (That would have been some handy information to have before I left work early!) .... Oh, here's a novel idea, why don't you call him and find out if he wants to actually by said car, before I drive all the way down there?!?!?!?!!!!! So now the Manager is trying to "make it right" by selling me a different car that has less options for more money! (Sorry, buddy, but I grew up in a car dealership, you're NOT pulling that on me.) The manager asks me how much I want to pay a month, I advised that the monthly payment doesn't matter, this is how much I'm paying for the car and for the ESP (Extended Service Plan). I'm not paying more and this price includes interest. He took down the info, advised that he's going to be getting a few more cars in at the end of the week and will get back to me. Frankly, I don't care about doing business with you, I only came here because of this specific car, and then you sell it in less than 8 hours after I called and put a HOLD on it. What makes you think i ever want to do business with you? Do you not think that there are Ford dealers closer to where I live?!! I only came here because of this specific car!!! This is by far the WORST bait and switch I've ever been apart of. I feel very disrespected and used. Not to mention that I'll never get those 5 hours of my life back along with missed pay, wasted gas and wear and tear on my truck. (I didn't get the managers name and honestly I don't care what his name is, I don't plan on ever talking to him again.) read more

Absolutley go to this dealship if you like being taken advantage of. Typical used car hustlers. Totally screwed me over on a lease after giving them the benefit of the doubt. Typical bait and switch tactics. High pressure sales tactics. Try to hustle you interior and paint protection for your new/ used car. I trusted this dealership. Big mistake. I would send anybody thier without a lawyer to buy a car. read more

Left a depsoit to hold truck for us took them over a week to send paper work I needed for a check. Then when I finally got the check Steve Day nor Kianna Rose would ansewr my text,call or email to conform if address was correct for check to get mailed.. Come to find our reason why they wouldn't respond was because they Sold the truck After i was told they would hold for me & I left a depsoit now ill try to get depsoit returned which I'm sure is gonna take days to get... All they had to do was call & tell me truck was Sold before I wasted my time getting a check in First Fords name very unprofessional.., After 2 days I finally got ahold of Steve & yes truck was sold read more

SHADY SHADY SHADY!!!!!! I was trying to buy a truck and there was just problem after problem. The salesman took days just to send me a credit app so I had to call the receptionist to send me one. He wouldn't even answer the phone half the time, just text saying he was busy and he would call back later. Guess what, he never did. Finally I was able to put a deposit down on a truck, yet 3 days later he never ran my card so I called him and asked him why it hadn't gone through. He said " I must've not put it through yet, I'll get right on it". Guess what, he never did. Fast forward 2 more days, the day I was supposed to go down and actually buy it and pick it up, he calls saying "bad news the truck was sold, I'll go talk to the manager and see what happened". After that I have heard nothing, he dodges my calls and I can't even get in contact to the manager. Still a week later I'm just trying to contact them to understand what happened and I can't get through! If you're thinking of ignoring the bad reviews because the deals are good, DONT! That is exactly what I did and I wish I listened to the hundreds of negative reviews. read more

Called to have two vehicles inspected. They said come on down we can do them. Arrived at about 2:10 with two vehicles enter the "service" department, tell them what we are here for, and they tell us, "we can only do one vehicle"....... "It takes an hour for the inspection and they will be closing soon." OK, well, not a great start... So they take one vehicle in at 2:22 and bring it back out at 2:45, well in my world, that's less than a half hour... So Lie one, ya bring them in. Lie two, it takes an hour for an inspection. Lie three, We don't have time to do both vehicles...... I only tried "First"Ford for inspections, which I though they could handle....... But.....This is not the first time I have been completely dissatisfied with the service department people, with "First" Ford. After my first bad experience I now go directly to Tasca Ford of all of my Service Needs, so far they have been professional, courteous, fairly priced and friendly. I highly Recommend TASCA FORD 200 Fall River Avenue Seekonk MA 02771. First Ford can't even get a state inspection right. read more

I was very pleased with my first ford experience! My whole car buying experience took no longer than 3 hours from start to finish. I bought a great car at a good price and got a fair deal on my trade in. My salesman John was pleasant, professional and the very opposite of pushy. Even after the deal was done he took the time to go over all of the car details and how to use the electronic features and it showed that he truly wanted us to be happy with our purchase. We did have one issue with our first salesman making some inappropriate remarks about his commission. I won't name him on the internet and I won't take any stars away for this because John was so great and the manager handled the issue very well and quickly. I forgot the name of the man we dealt with in finance, but he was wonderful as well! He was very fast and efficient and he didn't try to push us into purchasing warranties we didn't want. I was dreading car shopping because my last experience was so negative from start to finish with another dealership that I won't name. My experience with first ford was the total opposite, it was such a surprise! I'm looking forward to my lifetime oil changes, wiper blades, inspection stickers for free! I would recommend this dealership to friends and family! read more

If I could give less than 1 star I would. Manager was less than helpful. They changed my order status without my consent and refused to rectify the issue and then continued to call and ask about my order confirmation, that I never confirmed. They're sketchy and manipulative. read more

These guys are great. Was skeptical because of some bad reviews but Mark (sales manager) was great. Gave me a great trade value and structured what I felt was a good deal. Good customer service no complaints at all. Would highly recommend read more

Don't trust anyone from FIRST FORD. Don't trust the receptionist, GM, or anyone in between. They lie, lie, lie. Very dishonest tactics, shady, fake, unworthy of doing any business with them. All the 1 and 2 stars are generous, and deserve zero stars. The internet manager Kerrie Gomes uses dishonest tactics to attract buyers, they will say whatever needed on the phone for you to drive in, then the shadiness begins. I have visited other Ford dealerships, and they are respectable establishments. Go anywhere except First Ford! read more

I went on ford.com and got pre-approved for 48,000. I chose to contact a dealer myself but for some reason First Ford contacted me within 10 minutes. I went online to view your inventory and look at prices. I called and asked if a specific car was still available and it was. I went to your lot and Test drove the car and was ready to buy it but you wouldn't honor the price it was listed for online. I was told that you had no idea why that price was listed and that maybe somebody hacked into your website. The manager did not even have the decency to come out to talk to me. After being taken aback I told the salesman I needed a car for around 24, 25000. I was offered a car that had nothing I was looking for in a color that I hated. I was told I couldn't be helped. So today I am going to Honda and Toyota. read more

Please do not bring your car to be serviced!!! They treat their customers poorly, communication is absolutely zero and you pay double the price then quoted !! Then adding insult to injury Mitch,the service manger, will promise to fall short on making sure your vehicle is safe and working. STAY FAR AWAY FROM THIS DEALERSHIP!!!!! read more

BOB HEBERT WAS VERY NICE AND PROFESSIONAL, ROB ROCHA IS VERY UNPROFFESIONAL.. very high dealer fees compared to other dealers in the area. I needed a truck with side steps because of just having back surgery and needed help getting in an out. Truck had side steps in online pictures, even a close Up picture of them. when I test drove truck the side steps were on the vehicle. Went to purchase truck, Sat at dealer from 8:30 am to 3:30 PM. After sale was complete I went to get in the truck, side steps were completely taken off. When I confronted Rob Rocha, he laughed in my face and pretty much said he took them off and there's nothing he can do. Instead of causing a scene I struggled to get into my new truck as they watched through the window and I left, and now have to purchase sidesteps online and have to pay for them to be put in. I'm not going to tell you to stay away from first ford, but if you do deal with them, request that Rob Rocha have nothing to do with the deal and you'd like another manager to handle your sale read more

I could write a dissertation at this point but I'll try to keep this somewhat brief and to the point. I leased a brand new 2019 Ford Explorer Sport from First Ford in July of 2019. You'd think that with this being the third brand new vehicle we've gotten from them in the past 3 years, they'd be a little more willing to help us out...but I digress. They crashed my brand new car 4 months after I got it. The technician was involved in an accident on the highway while he was test driving my car, then proceeded to gave the police officer OUR insurance card - resulting in a claim on OUR insurance. We got somewhat of a half assed apology from First Ford and were promised that they would "do everything they could to help us out"- even offering to detail my car to make up for the fact that my BRAND NEW car has now been crashed in addition to the already problematic misfire issue. Strike 1: We had to drive to the State Police Barracks OURSELVES to pick up the police report because no one at First Ford could take it upon themselves to do this. My car sat for a month because they "couldn't get the report". We walked in the door and asked for it. Done. Strike 2: When I picked up my car from their body shop in Westport to move it to my own shop of choice, after I was told the engine problem had been fixed. It HADN'T been fixed. I sputtered down 177 on my way home, had several misfire codes sent to my FordPass app, the check engine light came on again, the whole 9 yards. There's NO WAY that could have gone un-noticed. So we were back to "Square 1". My car still wasn't driving right, except now it's crashed with front end body damage. Strike 3: My car went back to the dealership for the misfire issue, so the body work would have to wait. They couldn't figure out the misfire, finally they claim to have fixed the problem. I got my car back last week so I can drive it while we wait 8 MORE WEEKS for the front end repairs from the accident. It's still not driving right to this day, but the check engine light hasn't come on yet so I guess at this point it is what it is. But THEY DIDN'T EVEN DETAIL IT. They didn't do anything to "help us out". We had to drive all the way to the dealership last night just to get their insurance information because for whatever reason we couldn't get a simple call back with the insurance policy info so we could have our own insurance agent deal with it going forward. Instead of First Ford doing us a solid and fixing my car, then worrying about the insurance claim and getting reimbursed later, they've done absolutely zero for me in the 2 months I've been dealing with this. An accident I didn't cause. An accident I wasn't even in the car for. So I'm driving (and paying for) a "brand new car" which now has a Carfax report, and significant decrease in value, from an accident I wasn't in - for the next 3 years. I'm driving around a crashed car with front end damage that I didn't cause. I'm going to have to pay MY DEDUCTIBLE and go through MY INSURANCE and have a claim on MY INSURANCE (until this gets resolved) just so I can get my car fixed because THEIR technician got into an accident while driving it. This is ridiculous. I put CASH DOWN on this car 4 months prior and they couldn't "spare" the $2200 worth of body work to keep a customer happy. You couldn't pay me to go back to this dealership again. Oh and I don't want a reply from Rob telling me to call so we can talk about it. You couldn't take our calls for the past two months so spare me the song and dance. I wanted my car fixed two months ago. You offered to detail my car - the smallest courtesy (which, by the way, wouldn't even come close to making up for this) but you guys couldn't even do that...so don't bother. read more

First Ford lost my business. On their website it shows ALL 2013 Ford escapes are Ford certified pre owned and offer the 1.9% interest rate because they are certified pre owned vehicles. Well they failed to mention anything until after my first test drive that ALL 2013 Ford escapes can't be certified due to a recall on the latch that won't be fixed until April 2017 and it must have been a mistake for ALL the escapes listed on the website. I should had stuck with my instinct and left the dealership but the manager came out and offered me a deal on an extended warranty but I wasted hours with them to only get a few hundred dollars for my trade in and they wouldn't negotiate a dollar on the price. Don't bother wasting your time at first Ford. False advertisement! read more

Deal was OK.. Salesman Joshua was good.. BUT...the FREE program, oil changes, wiper blades, inspection sticker etc etc.. was NEVER fully explained BEFORE the purchase...But was when I came in AFTER purchase to realize I had to have ALL future services performed at FIRST FORD...most more expensive than it would be some place else . In short, there's no such thing as FREE....read the SMALL print carefully.... read more

Never buy here. The managers are full of half truths and misleading information. Went to purchase a vehicle with the entering argument that I wanted the advertised 0% interest rate. Negotiated a price on the vehicle, spent two hours on finance, had to confirm the interest rate and they gave me 5.9%. I was told the discounts I accepted did not allow for the lower interest rate (without that ever being explained). I had to threaten to walk out to get a better rate. Came back two days later to pick up my vehicle and it took over 3 hours for them to figure out how to register it. While I think I got a decent deal, this has been the most painful dealership experience I've had..... read more

If I could I would give them zero stars. Buyers beware and current owners get second opinions. I had my heat shield replaced in March because it was ripped. Okay fine not a probably...until 6 months later same sound were coming from the car I brought it back to them and they said its ripped again. I thought it's only been 6 months maybe it wasn't replaced properly. Nope they didn't offer to replaced it they wanted me to pay almost $300 to fix it. Well here's the great part I took it to another mechanic and he fixed it for FREE. The only issue was the heat shield was hitting the frame of the car that caused the rattling sound. read more

I called this morning to schedule an appointment. After being transferred four different times and being placed on hold, I was told they might not be able to do the service on my car. It took 9 minutes for the phone to finally be over! Terrible SERVICE! WOW! read more

I purchased a Ford Eclipse from this dealership a year and a half ago. The sale was fine. The service department, however, you CANNOT trust. The company touts their wonderful "free" oil change, etc., inspection. What they don't tell you is they are going to "suggest" all kinds of things that "should" be done to your car, when they don't need to be done! I was told after 25,000 that not my rotors had to be replaced. Now, after having four new tires put on my car not more than two months ago, they're telling me I need an alignment. It took OVER AN HOUR to get just the oil changed, because their "technicians" were trying to find something for them to do extra with my car so they could charge me $110! Topping it off, I call the place to talk sternly with Tracey, at the service department, who constantly kept telling me to stop yelling. Seriously? If I were yelling, she'd know it. Her response was a rehearsed rote; they must deal with people such as myself calling them out for their shady business practice on a regular basis. Note to First Ford, if the person isn't yelling, take that out of your script for that response. I don't have to give you a yes/no answer. I will respond and call your company out for what it's doing. I will NEVER take my car there again, nor will I ever buy from there again. I hope this helps even one other person to not have to go through this, with this company, or any other car dealership with such devious business practices. read more