Unfortunately, my review is not good...
My husband who was…read morediagnosed with dementia was moved from Emory University Hospital to the Madeline. When he arrived, he was heavily sedated. Was not awake.
At the beginning of his stay at the Madeline, I was confronted by one of the Resident Care (RC) ladies that he was not able to walk or feed himself. I told her that I knew that since he was bedridden in the hospital for a month and on drugs for his agitation because of dementia. He was sleeping most of the time when we visited him. LaShira Israel, Resident Service Director of the Madeline, who came to the hospital to assess his case and determine if he would be a candidate for their facility, knew about his condition, and after review, accepted him into the Madeline.
One of Madeline's resources and conditions we were happy about was physical therapy. Hoping he would be able to walk. He never got any.
I had to order him a walker and wheelchair, which he never used.
He slept a lot because of his aggressive behavior, so they medicated him. A psychological nurse said that she would prescribe a lessor dosage.
During his stay, he had fallen and incurred a lesion on his elbow.
The staff at the Madeline proceeded to put his mattress on the floor and taped up his elbow wound.
Shortly after this, he was complaining of abdominal pain.
On the evening of 7/19/2022, I approved him being transferred to the hospital for x-rays.
I never got a call from the Madeline after that.
It turned out that he was admitted into Emory Decatur Hospital (EDH) for treatment.
Diagnosis, among other things, was sepsis. Not only sepsis, but ...
Wound type MASD/YEAST on the left, right buttocks, gluteal cleft and scrotal area
Surrounding skin denuded open area, redness/drainage, odor serosanguineous
Wound type right, left heel
Active dry yeast rash, sites: adipose tissue folds; groin
Diagnosis besides sepsis, MRSA
My husband was at the Madeline for 9 days. When doctors suggested Hospice, I notified the Madeline that he would not be back. He passed away on 8/4/2022.
Since then, I've been trying to get a refund of the money I paid for the month of July. Actually the only month. He was only there for 9 days. They've not been very cooperative or compassionate and even charged me more because he did not die until 8/4...they claim they never received a written 30 day notice that he was leaving. I don't feel that I should be charged for the whole month, especially Level 3 care, when he never received it.
Beware.
UPDATE: 7/10/2023
I received a phone call from Aventine. She told me I received the $6k bill in error. Really??? So that was removed. They also removed the $380+ bill for the 4 days he was in hospice at another facility. She said that charge would be subtracted from the days he was not at Madeline. She kept saying it's in the contract, over and over.
I told her he should never have been there in the 1st place. They promised he'd get the care he needed. There was nothing she could do about that. I'm sick and tired of dealing with this place.
