They have the WORST customer service, none of the employees knows anything about the process of…read moreanything. They lie to their customers and make false accusations on everything. they say call customer service to fix a problem and when you do the idiots on the other end of the phone give you the run around and lie and then tell you that the ones working in the branch are the liers.. WORST BANK EVER AND NEEDS SHUT DOWN I so wish you could give a negative rating

My wife passed away on July 18th, 2019. As with most couple we shared a joint checking account and…read morea credit card, (under her name, but I was an authorized user). I filed our property taxes online and used the credit card to pay. I never received a statement on this account following her passing. When I called a month later, the online person told me the account had been closed. I explained that I wanted to pay the billing abd they assured me Chase would mail me a statement and I could pay that with no additional fees or penalties. I received a facsimile statement two days ago and mailed in a check. Yesterday I went to the bank in Buckhannon to deposit a check for $2000.00 which went fine. Today, Sept. 6, 2019, I received a COLLECTIONS NOTICE from DVM services for a past due amount of $299.19 on the same credit card. I have spent the last 45 minutes trying to call the branch and not been able to get through. It is now 11:25 am and I am about to try again.

Made a $50,000 deposit and they were so inept the lost the scan of the check. They put a 10 day…read morehold on it and released it. So the funds were available. 4 days later, they took the funds back. The deposit was a cashiers check from a local bank, in other words same as CASH. Chase never submited the check for payment to the issuing bank because guess what? No scan! So instead, they just said it was an a check deemed invalid by the issuing bank. The issuing bank immediately proved that wrong and Chase finally admitted their incompetency but meanwhile I am out $50K for 2 weeks and they earned interest on my money. You cannot trust a bank that cannot even make a transaction as complex as a cashier at a convenience store. And then not give a damn.

After more than 30 years, I am leaving Chase Bank. I've had enough of their $12/month service fee…read moreFOR DOING NOTHING! I am paying out the ying yang ($2,400/year)! RIDICULOUS! I surmise there are many many many many others in the same boat I am -- SICK AND TIRED OF THE BIG BANKS CHEATING CONSUMERS! As soon as my last check clears, IT IS GOOD-BYE J.P.MORGAN CHASE!

This Bank is one of the most awesome that I've ever used they are personable and they care about…read moreeach person that walks through that door. Also this is the first bank I've seen that has a refrigerator full of soda and water for the customers in the lobby

I really enjoyed the atmosphere. very good customer service and I ordered the mocajete it was…read moreawesome. it's really enough food for two people.