We have had this bank for 21 years, they took a chance on us when we moved here with 2 mortgages in…read more1996 and we have been with them ever since! Very good customer service and so friendly! They don't overcharge on things like other banks!

Very bad experience. Not customer friendly at all. Claim to have online banking but lock your…read moreaccount and require password changes every month. Also sent a notification that they were changing my account type to my mailing address and began $10 monthly charges to my FREE Checking without my authorization or validation. Refused to refund my money from the erroneous charges. Closing account today!!!

Made a $50,000 deposit and they were so inept the lost the scan of the check. They put a 10 day…read morehold on it and released it. So the funds were available. 4 days later, they took the funds back. The deposit was a cashiers check from a local bank, in other words same as CASH. Chase never submited the check for payment to the issuing bank because guess what? No scan! So instead, they just said it was an a check deemed invalid by the issuing bank. The issuing bank immediately proved that wrong and Chase finally admitted their incompetency but meanwhile I am out $50K for 2 weeks and they earned interest on my money. You cannot trust a bank that cannot even make a transaction as complex as a cashier at a convenience store. And then not give a damn.

After more than 30 years, I am leaving Chase Bank. I've had enough of their $12/month service fee…read moreFOR DOING NOTHING! I am paying out the ying yang ($2,400/year)! RIDICULOUS! I surmise there are many many many many others in the same boat I am -- SICK AND TIRED OF THE BIG BANKS CHEATING CONSUMERS! As soon as my last check clears, IT IS GOOD-BYE J.P.MORGAN CHASE!

This Bank is one of the most awesome that I've ever used they are personable and they care about…read moreeach person that walks through that door. Also this is the first bank I've seen that has a refrigerator full of soda and water for the customers in the lobby

I really enjoyed the atmosphere. very good customer service and I ordered the mocajete it was…read moreawesome. it's really enough food for two people.