Since FMB changed to Old National Bank, service has gone drastically downhill. I've been a…read morecustomer at the Peotone branch for many years, but I am leaving the bank due to terrible customer service, rude tellers, and clearly poor management. I don't trust this bank anymore. It has changed from decent to horrible. Is FMB or ONB going out of business or being bought out?

Good place to go for vehicle registration. The staff is always nice and helpful. Very clean. No…read morecomplaints.

I went to the Bmo bank in Matteson il with a check that was drawn off there bank I am not a member…read moreand because I was not a member the bank charged me $10 to cash there check. And the only reason why I didn't go to my bank was because this bank was closer to me

Everyone that works here has always been wonderfully helpful! I have had an account with Harris…read moresince I turned 16 and now have my business account with them as well. I trust them and appreciate their prompt, but careful service! Awesome place to bank!

Very pleasant experience. After 3 years of banking here, I've never had one complaint. My dog…read morealways loves going to the drive through!

Recently a senoir customer fell for a online scam and sent most of their life savings overseas …read more The bank ignored several red flags and did not bother to do a well being check with the family. The bank president Eddie Meier only cares about money.

Awesome service, and staff. Anytime I've had issues with my online banking or any questions in…read moregeneral I've had the pleasure of speaking with Connie R. on the phone and inside the branch. Also Montaiza M. has been helpful on many occasions when I've had questions about a loan. She's very Informative. Over all the staff at the Hammond branch makes my experience smooth and easy.

I was a customer for over 40 years. Recently my banking was hacked a couple of times. They blamed…read moreme, and cut me off from all online banking. We couldn't access online banking, keep track of bills, or even do business at a branch office. When we asked when it will be reinstated, they arrogantly said when they think we're ready. They treated us like a ten year old who lost their allowance, and we did not appreciate that. We closed our account, and are far better off at BMO Harris. Far, FAR better off.

I have been a member of Numark for over 20 years. I have always been happy with the services…read moreprovided. I am so grateful for Tracy Szedzial who goes above and beyond when needed. She is always so extremely pleasant to work with. I recommend if you have a question or need any customer service Tracy is your girl!! Lisa L.

Update 08/09/2024 Paula from customer service called me after listening to the phone call. She was…read morevery nice and is addressing the situation. She also helped me with my initial concern. This is the type of customer service that I expected yesterday. I really appreciated that Numark, took my concern seriously and took the time to reach out and see what they could do to make the situation right. Thank you again Paula for your help. My second bad phone experience with customer service there from Antae, without going into detail which I will happily do if ever contacted by Numark customer service manager, when I told him I wasn't confident he could/would help me because of his rude and aggressive attitude I was told then come into the branch office and ask for help, and he disconnected the call. Having worked at a credit union in the past as well as managed financial institutions for 32+ years. I am well aware of the necessity for discretion and safeguarding members sensitive financial information. I am also aware of how to deal with the public and deescalate situations, not further enflame them. This is the second time being spoken to rudely by him, the first time I wrote it off because I could get the information I needed in another way. This time I had a serious problem that I actually needed help from them with. No luck there. Will be closing accounts as soon as I have time to rearrange my direct deposits and auto payments. It seems to be the culture there to be less than helpful there based on previous experiences as well.

This is the only bank from here to Oswego that doesn't charge to use their coin counter. I was…read morecalling around to multiple banks to turn my coins into cash and every place said that they were going to charge me 10%-15% for what was counted. The thing that is crazy is that there is a national coin shortage and other banks are still charging people to take their coins if you don't have an account. But not Shorewood bank and trust. I dont have an account but they were happy to help me out and everyone was friendly and the coin machine was very easy to use. Don't get charged to get cash for all the coins you saved up come here and get every penny you saved into cash

Spoke with branch manager, she handled the situation and was able to get me my money back. That's…read moreall I can ask for...

We love dealing with Fieldstone. First off, very Yorkie friendly. :) All the workers & President…read moreare so nice. We love Kaitlin and Kristie. Much easier getting a car loan here than a bank. People know you by name. I just saw that this didn't go through several months ago. Thank you for the card when my hubby was in hospital with the Covid virus.

The people at Fieldstone are absolutely wonderful! If you ever need a loan, see Alison. She is…read morevery helpful, gives you tips, recommendations, is very knowledgeable and will walk you through it all. She goes out of her way to make the whole process easy and painless. I can't say enough about her! Thank you Alison!

I've been Banking @ this Bank since 1987 , it's been a VERY FRIENDLY EXPERIENCE, I trust them with…read moremy Accounts & I recommend this Branch to anyone, They're Outstanding, & Very HELPFUL & PROFESSIONAL, I Give Them A , Ramonita Barreto