Good ATM - you can pick what type of bills you can get. Nice touch.read more

Christy, the assistant manager is AMAZING. When I had an issue with my account she was not only in…read moretouch with me on a regular basis, but she made me feel like top priority. I cannot say enough, I am so grateful to have such a great bank and if you have ANY issues, Christy is your gal!

Best Chase branch in north-west Columbus metro area. Knowledgeable and courteous staff. Well-ran…read moreand very clean. A pleasure to bank in this location.

Zero Star! The customer service at this location is horrible. The bankers are clueless, do not…read moreknow how to navigate their clients and have no common sense! If this is how you take care of your customers, it's scary to think how you will care for my money! @ W. Powell Rd. Powell Ohio

Let me start by saying I never write negative reviews for things. I prefer to give businesses…read moresecond chances if I have a bad experience. That being said, over the past 6 years that I have been a Fifth Third customer, I have encountered far too many issues to remain silent. A few things I have experienced: 1. My savings account was just shut down a week ago with no notice to me, written or otherwise. I didn't even know until I logged on to transfer funds, and the account was just gone from my mobile banking portal. 2. This is not specific to me, but when my debit card was compromised, it took more than two weeks to SHIP me a new one. Why waste time and postage, plus risk the card being stolen in the mail when most other banks can print you a new card immediately in a branch. Not to mention, the two weeks I was without the use of my debit card. I do commend Fifth Third, they caught fraudulent activity before any charges were made on the card, but shut my card off before even checking with me. 3. At the Powell branch, there is a teller with the last name of Rasberry who has not only given me issues EVERY time I have visited the branch, but also seems to have it out for every other person in my family, all of whom bank at Fifth Third as well. I'm surprised she's still employed there since Fifth Third prides itself on having superior customer service, and the only tone she's ever used towards me and my family is a derogatory and disdainful one. I would like to mention that the issues she always causes are always related to a minor technicality that has never been an issue with any other teller or any other branch, only with her. The other tellers at this branch have always been very understanding and kind, but for whatever reason she has a vendetta against my family and always rolls her eyes when she sees us walk into the branch. 4. My original savings account was a GoalSetter Savings. I was not able to access the funds without approval and presence of a custodial parent account, which was never an issue until I got older. This account was set up when I was 16. I'm now 22, and after dealing with this for 5 years, a manager at the branch finally helped me switch to a relationship savings account, something no other teller had thought of doing before, even when I asked how I could get around having a parent come to the bank with me every time I needed to access my savings. (This relationship account is the one that was just closed with no notice). Why no one ever thought to help me do this before, I'll never know, but it was ridiculous that as an adult I wasn't able to access my own money without one of my parents. I'm sure there are plenty of other things that have happened as well, but the closing of my savings account is the last straw. I think I'll be switching to a different bank from now on.

Pretty decent branch. It's newer inside and easy to access. The staff is always friendly and I've…read morenever encountered a line. I used to bank at the branch on Powell road but they consolidated branches awhile back and move our accounts to this one. The one on Powell Rd was slightly better as the manager and staff would remember your name if you came in more than twice in a month. Huntington has a great online banking system including mobile check deposits from your phone. I can access more than one account such as my daughters from my debit card at any ATM. They have great rates on home equity loans. Feels much more homey and local than Chase or PNC.

Poor customer service... constantly had to call due to payments to our daycare we being paid and…read morelater being denied ever week causing use to have weekly late fees and after consisted phone calls they still didn't understand on how to allow the payments. Later decided to move on from the bank and they closed the account with remaining balance in the account and instead of paying us out they sent the remaining balance to the state.

I love Kemba!…read more Prior to switching to Kemba, I belonged to the same bank for 40 years. My former bank was being sold off to a virtual bank. After building a long term relationship with my former bank, I was disappointed that I needed to find explore other options. I wanted something local with branch offices, competitive rates and full range of financial services. Kemba fulfills those needs and then some. I spent a lot time researching several financial services options ... big commercial banks, regional banks and credit unions, including the online banking service that took over my former bank. Kemba, as a credit union, offers much better interest rates than many competitors. They offered a wide range of financial services, including an option to transfer my Health Savings Account from another third party. Their customer service has been stellar, informative and very responsive. Since I had not looked for a new financial institution in years, I had a ton of questions. The bank officer I worked with was very patient with all my questions. When I asked things that stumped her, she researched available product options. The move from my old bank to Kemba has gone smoothly. I definitely and proud to be a member of the Kemba family.

Easy access off the main drag. Plenty of drive-through lanes. Friendly fast service. A pretty…read morestandard, small location. Huntington seems to have upped their service game the last 5-10 years. We've dealt with them for lots of things, big and small, and always been happy.

Would never go here for anything, even though it's the closest Huntington location to our home…read more Went here twice with my husband for a mortgage banker to learn about our refinancing options. Both times the mortgage banker was not there, so we left our information with the teller and we never got a call back in regards to our inquiry. Obviously, no one is interested in helping. My husband is even a Huntington employee, so the teller said the mortgage banker may reach out via internal messaging after he returned from vacation and he never did that either. Literally, have never had this kind of experience at any bank before.

Terrible customer service, wait time is 2-3 days, predatory company with tons of hidden fees. Stay…read morefar away.

This specific location is a real joke. They do what they want and do NOT follow procedures or…read moreprotocol. They allowed thousands of dollars to be stolen from my nephew and then denied any fault- her attorney told her they were 100 percent in the wrong. They are very shady. I closed both my personal and business account with them (that had a good chunk of $ in them) when this incident happened. My sister is currently in a lawsuit with this particular branch right now. Chase does not care about people/customers/family/ethics only business and money. She was told they are the WORST to deal with.TAKE YOUR MONEY SOMEWHERE ELSE. CHASE IS HORRIBLE-DO NOT TRUST THEM!!

We went into this bank on a Saturday around 11am thinking they were open like every other bank on a…read moreSaturday and a man came out and very rudely said the bank was closed and if we could kindly leave. When we told him we saw the welcome sign and the door was unlocked, he said, well, it says on the door that we are closed. So very rude and blaming us for him leaving the door unlocked. I will not be returning to this particular key bank.

Outstanding service, and hospitality at this Chase location!…read more Sincerest thanks to branch manager, Cathy, and private client banker, Stephen for taking outstanding care of us. They were extremely attentive to our needs and even took time to call us to follow-up and ensure all our needs were met + our questions were answered. We greatly appreciate your professionalism and help. We highly recommend swinging by this Chase branch for any banking needs!

Used this location for 14+ years and had a good relationship with the staff. I appreciated the…read moredrive through banking with the pandemic currently happening. It has now closed and moved locations to Sawmill. I stopped at that location today for the first time. While it is pretty inside, I would prefer to not have to go in right now. I didn't see any of the staff I am used to and being an introvert there was way too much interaction for my preferences. I will be finding a location that still has a drive through.