Randy got to my roadside claim literally within the hour! Unheard of in the towing industry, Randy was nice and efficient handling my paperwork and coordination between AAA. Highly recommended this business based on my tow technician Randy, thanks again! read more

driver showed up three hours late and was completely unreliable to our use. after the three hour wait we gave up snd ordered another tow truck and the original driver finally showed up but we turned him down because of the outrageous wait for just to take us home do not use this towing company because you might be stuck out on the side of the road for and outrageous time. read more

Thank you to Travis for towing my car to a Batteries Plus since my car died outside of a grocery store. He could not have been nicer. Thank you so much for the rescue. read more

Not sure how this company is still in business. Geico should really stop using them for roadside assistance, they are completely unreliable as well as rude. read more

The office staff and girl that answered the phone should get 5 stars.. Its the driver him self that should get 1... He was rude... And caused damage to the car then walked away like he didnt. I have the pictures.. He was just nasty. I had an issue ball joint snapped put tire came off.. It was a mess but he managed to cause more and bend the fender.. Then at the place where everyone seen him do it he Just turned and jumped in his truck and walked away read more

First Coast Towing - Before the drop - Towing Near Me - Middleburg, Florida

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Donny came to tow our fusion. 2 o'clock in the morning he instead helped us change the tire and get the spare on. Doesn't sound like a big deal right? Well... These ford lug nuts have the sleeves over them that don't like to come off. Roadside assistance had come by earlier and couldn't do anything with them. Donny got his ax out and beat on his 4 way and made it work. Instead of towing us to a tire kingdom and then me taking an Uber home I'm instead getting to drive home. All thanks to Donny and first coast towing of middleburg. My kid starts school tomorrow. My wife wrecked our other car a few days ago. Donny did a good thing tonight and helped out my family more than he realized. He's a good man and this is a good company. Thank you! A+ read more

First Coast Towing - Towing Near Me - Middleburg, Florida

This towing company was referred from the shop we use. I was told 90 minutes to 2 hours, which was fine. I received a text from the driver Travis, within 15 minutes saying when he'd be there in 45 minutes. Arrived right on time. Very pleasant and easy to work with. I will be using them in the future. read more

We didn't actually use this company. They were picking up cars at the business next door. He sat in our parking lot reviving what ever it is to make noise. It was so loud we couldn't talk on the phone. Boss went out and it just made things worse. He continued to make as much noise as possible, including banging the chain on the bed of the truck like a 5 year old. He extended his stay (and making noise) as long as he could. As he pulled out he started honking the horn and continued to do it all the way down the street. There was no call for this. We are just trying to get work done. The driver had no consideration for others. read more

Zero star for this piece of crap company. The other reviews are correct. Geico chose this company who are VERY RUDE! That girl on the phone should be thought how to talk with manners and professionalism. Geico said 1 hour advance notice. I requested for 2 hours, they said yes. And this girl who lacks every manner in the world tells me that well we cannot just let drivers drive around for 2 hours before picking up your car!?? Wow! And she is a liar. Saying her driver has been calling me?! Her driver called me a minute before she called me. Never ever use this company at all!!! Geico should look for better tow company. read more

Driver Rick damaged my motorcycle First Coast said to contact driver Driver does not return my calls Have over $1,200 in damages on my Indian Roadmaster because driver used wrong dolly to load motorcycle Guess filing suit against First Coast is next Very disappointed read more

My neighbors across the street at 593 Artesian Lane Orange Park got there SUV towed this morning at 11:000am. Evidently the driver wasn't very good because he drove up on my lawn on both sides of the driveway TWICE!!!! Now I have 10 inch deep and 6 foot long holes to fix!!!!! read more

Don't use this company, they are lier and never on time picking up your vehical and the people that answer the phone is rude.

Geico roadside service chose this company. They initially stated it would be a 60 minute wait, after 15 minutes the driver showed up at my car. I was at Walmart, car was at the Walmart gas station. The guy called me and was talking super fast, I asked him if he needs me to be there and he said "you're not listening!" I then started trying to figure out if he's just going to take the car without the key to pep boys and he called me a smart ass multiple times. Then he proceeds to ask if my emergency brake was on and I said no, why would it be? (Genuinely asking...if I'm there with my car I would not think to put on my brake). Then he starts getting hostile and calls me a smart ass again. So I finally go up to the area and I see him loading up the car. I got out and asked for a card, and he's like no but I have the office number, and I asked him if he had any other ID, and he says forget it. Discharges the car, and speeds off. Not Geicos fault, they apologized and found a decent tow truck service. On top of being yelled at and being called a smart ass (just for asking a question), this guy left the car out in the middle of the gas station parking lot. I've never dealt with a tow truck driver like this one. He kept saying he was busy... but he was busy towing cars which is what he was called out to do. Idk what his deal was but I honestly hope he finds a different job that doesn't deal with customer service. read more

First Coast Towing - Left the car's front end sticking out in a busy gas station parking lot - Towing Near Me - Middleburg, Florida

If I could leave 0 stars I would. They lost the key then were unbelievably RUDE a on the phone. Do not recommend

DO NOT EVEN CONSIDER USING FIRST COAST TOWING! We were told our vehicle would be picked up at a specific time...14 hours our truck has still not been picked up. read more

They lost my car for 2 DAYS, made a BUNCH of excuses. Blamed everyone else (my insurance company that hired them and also the dealership where it was SUPPOSED to be delivered) - refused to wake up their driver to confirm where he took our car once we realized it was missing, LIED SEVERAL TIMES, and responded to my concerns in a completely unacceptable and condescending manner. HORRIFIC DISPATCHER/PHONE SERVICE....... The car was picked up on 10/2 and delivered on 10/5 WHEN THEY FINALLY ACCEPTED THEY WERE WRONG AND DID WHAT NEEDED TO BE DONE TO FIND AND DELIVER MY CAR!!!!!! read more

I had to wait for a tow truck for as much as 90 minutes today. Someone cut in front of my car, I honked at the driver. He then looked and saw I was over in a turning lane going in the opposite direction. I saw a median with a curb I then swerved back into the lane I was in but clipped the curb and destroyed both tires on the drivers side and possibly the rims. When I finally got in touch with Geico and they sent First Coast Towing. I waited over an hour. The woman answering all the calls t said he was changing a tire. When I called the 2nd time I was told he was still changing a tire but should be to my location soon. I continued to wait and now 90 minutes was approaching. The woman answering the phone told me the driver was still changing A tire. Well they had the exact location where I was. Their driver drove past the exact intersection where I was. A nice couple who waited with me because I was alone went to Collins and flagged him down. He turned around but if we weren't standing at the corner of Collins and Alspice he would have missed us again. When he got there he began taking pictures. He then read my home address where HE STATED IT WAS BEING TOWED! I informed him the car was going to Big Chief Tires. I was glad he finally made it and simply said "I've been waiting a long time. I wasn't mad, wasn't yelling and there was a witness there that saw and heard him. HE WENT OFF!!! HE WAS OBVIOUSLY MAD BEFORE HE GOT THERE. THEY WERE SHORT HANDED I WAS TOLD. I said I'm sorry, Please help me. He was yelling "He wasn;t going to put up with that shit and he WAS NOT GOING TO TOW MY CAR!!! The man that was waiting with me tried talking to him but he got in his tow truck turned around and laughed and waived at us as he left. I am a disabled, senior citizen that had been waiting for hours. I thought if it takes someone 90 minutes to change 1 tire he must be very bad at his job. There was no reason for him to scream at me and leave me. I called the office and the rude woman taking the calls said she was going to send him back. SHE DID NOT! Geico called another Tow Company and it took them maybe 15 minutes or less to get there. I told them what had happened and they could not believe it. PLEASE, IT YOU NEED A TOW, DO NOT CALL FIRST COAST. I HAD ANOTHER ISSUE WITH THEM WITH A RUDE DRIVER WHO DID WANT TO TOW MY CAR. HE ACTUALLY DIAGNOSED IT AND TOLD ME TO DRIVE THE CAR TO A REPAIR SERVICE. HE WAS ALSO RUDE AND IF I HAD DONE WHAT HE TOLD ME, I WOULD HAVE BEEN STRANDED ON 103RD STREET IN JACKSONVILLE DURING THE MORNING RUSH HOUR. I AM GOING TO CONTACT AN ATTORNEY. HE PUT ME IN DANGER LEAVING A SENIOR CITIZEN ALONG A ROAD. HE WAS THE ONE WHO WAS IRATE AND STARTING SCREAMING AT ME OVER A SIMPLE STATEMENT THAT I HAD WAITED A LONG TIME. HE WAS VERY PROUD OF HIS ACTIONS AS HE WAS LAUGHING AT ME AND WAIVING AT ME FOR ABANDONING ME! WHAT A PATHETIC LITTLE MORBIDLY OBESE MAN!!!! read more

Contacted Geico be cause my wife ran out of gas at 2:52pm was told by the app response time was 3:47pm. That time came and went my wife called them around 4:15pm and was told they were busy and a driver was enrolled. She called me back around 4:45pm still no driver. I called the tow company and was told driver was leaving at that time from Middleburg. About 10 minutes later the driver called to ask if she needed gas or Diesel and he was coming from Keystone Heights. Driver finally arrived around 5:15 pm almost 2 and a half hours later. This is un acceptable to leave someone on the side of a busy road for that long. I will not recommend using this company for your roadside assistance needs! read more

They arrived much earlier than expected and the driver was very professional and had a great sense of humor, which I definitely needed at the time. As a AAA customer, I've had the pleasure of being assisted by these guys more than once and I've always had a great experience with them. Special shout out to Joshua, Thank you very much! read more

My husband and I went to the gate station as we do every single morning went to get our coffee and pay for it as we are paying a first coast tow truck pulls up to my brand new f-150, so hubby runs out to stop them (because our truck was paid for no reason to take it) and hubby asks what they are doing they said taking your truck???? I finish paying for my coffee and at this point passenger of tow truck is threatening to fight my husband & vice versa because they were trying to take a truck they had no right trying to take! who wouldn't get pissed off at a tow truck company for pulling up to a vehicle that's been paid for and just pulled into said gas station. I would very much like for owner to contact me ASAP or I will be complaining to the better business bureau as it seem to be a scam just pulling up to any nice vehicle and taking it for parts to never be found again. read more

I live in a residential area in Orange Park. One of your drivers lives on my street. The driver speeds down our street about 20 times a day. He puts his lights on and goes 50-60 miles per hour. His speed is so bad it shakes the house. We have put up with this for years. I see on other reviews that this problem has not been addressed by First Coast Towing. It's so annoying and dangerous. We have children who are in danger. As I said before it happens all the time. I didn't think tow trucks could speed through neighborhoods because they turn their lights on like they are law enforcement. Oh yes and my street in Mercury Dr. SLOW DOWN read more

Got into an accident and had to be transported to the hospital so GCPD called first coast towing. When I got there I spoke to the tow truck driver who was actually pretty kind. He told me to go speak to the lady at the window. When I got up there I asked her if I can get my kids baseball gear out the back. She at that point could have nicely explained what was going on instead she said it in a very threatening way how she was going to put a lien on my license because my truck had been there a week. I told her I just got out and I'm there trying to get everything figured out. Asked her to explain why she would put a lien as I never have been in a wreck and have my vehicle towed. She told me I wouldn't be able to buy or sale any vehicles in the state of Florida that she was doing that by end of day. I then asked her if she could give me a write out of how much is owed so I can go pull it out the at since EXACT Cash Change only she told me it's basic math figured it out. She then blew cigarette smoke into my face as she was smoking inside the business building. I told her I would like to pay it all but I just want to be sure it's correct to pay for it today and also give the receipt to my lawyer. She once again told me I'm not doing that for you I'll give you the original tow price and the fees are on the window. Do the math or get a calculator. She was excessively rude and the fact she was intentionally blowing smoke into My face. Really mad me angry. When I paid the bill and wanted the itemized receipt, she once again started being Hella rude. I have never in my life dealt with a company so rude. I guess when GCPD has guaranteed work for you it doesn't matter how you treat people. read more

On July 22, 2020, I went to leave Clay Eye Physicians and Surgeons at 2023 Professional Center Drive, Orange Park, FL, when I noticed a problem with my car: part of the undercarriage cover had dropped down onto the pavement. I called AAA, who then called First Coast Towing to help me. The AAA operator informed me that it could be over 45 minutes before help would arrive. But in a very few minutes, the First Coast (FCT) driver called me, and in about 15 minutes, he arrived. He checked out my car, temporarily fixed the undercarriage problem, and I was on my way. He was polite, professional and very helpful. His name is George, but I don't know his last name. I thoroughly appreciate George's work and would highly recommend him. He is an outstanding FCT employee. Thank you, George! read more

If I could leave zero star rating I would. I will start here... we drove my boyfriends mom to Middleburg for her to pick up a vehicle, as we are headed home (29miles away) the brake calipers heat up and lock up resulting in the calipers smoking and possible chance of catching fire if we continued to keep going, we let them cool down and then brakes were still locked up, so I decided to call around for tow places instead of using our last tow with AAA, i called this exact place and got no answer... when I called AAA this is the tow company they got to send out to me my boyfriend and my NEWBORN. It's now 1:40AM as I type this out and we placed this call at 11PM we had received a text at 1:00AM that they were 4 minutes away... well 40 minutes later , they're still not here, my bf is passed out , my newborn is asleep in her car seat instead of in her bed where she should be, and we are on the side of the road in an unsafe area where traffic can barely see our hazards. To top it off the wind is blowing hard and it's freezing outside with mild rain here and there. I DO NOT RECOMMEND THEM TO TOW YOUR STUFF BECAUSE THEY WILL LEAVE YOU WAITING FOR HOURS. After me speaking with AAA once again, they tell me they're 20-25 minutes out after saying to me they were 4 minutes away. This is the worst tow company I've ever HAD to USE. read more

Mike towed my car to an auto repair shop for me and also drove me to the ATM to take out cash and then to work so I wouldn't have to Uber. He's a good guy and really helped me out when my car broke down. read more

HORRIBLE SERVICE!! This company was dispatched to us at 150am to tow a corvette that's 3-4" off the ground. Was told they would be to our location by 255am. At 225am I checked the text update and it said there was nothing dispatched to my account and to call AAA. After speaking with the AAA rep she stated that this company wrote in the dispatch that they couldn't tow something that low to the ground but didn't bother to call us. The AAA rep stated the note was made at 205am. No calls whatsoever. Great way to earn business. read more

I hardly ever write reviews but this is the absolute worst towing company ever. GEICO contracts with them so I didn't have a choice. The tow guy showed up late and didn't even apologize. When he finally got there, he made me wait an additional 30 mins for an officer just to pull my car out the ditch when he had all the tools available and I was right in front of someone's house with no traffic. Mind you, I called the sheriff first and they told me they could not help me and to call my insurance company. It literally took 5 secs to pull my car out of the ditch. He literally made a 5 sec task into 2 hours. If GEICO even mentions them as the nearest service provider, I will kindly decline and wait for another service provider to be available even it takes 3 hrs. That's how horrible this company is. I am convinced the guy has some serious psychological issues and gets a thrill out of people being in unfortunate situations. I feel so sorry for you if you ever have to use their services. read more

My husband and I had a wonderful experience with First Coast Towing on Blanding Blvd Jacksonville Florida. They provided quick assistance and great customer service. Dennis our tow truck driver was excellent. He had a great sense of humor which made having to get our car towed not a completely terrible. Thank you First Coast Towing! :-) read more

The driver I encountered was very rude and he thought is was funny to speed thru the school zone as well as screaming out vulgarities at people honking to let him know it was a school zone. read more