Ken and his team are absolutely the best experience I could have asked for. They did my floors and…read morebathroom 7-8 years ago and what a transformation. Tiles scrubbed, grout lines cleaned, stained and seals. Ken consistently comes to house and does an actual demo in his hands and knees and then the crew comes in and work diligently and professionally scrubbing and staining with great pride and hard work. We were on the fence to replace or cover with vinyl flooring and sanded at least $7,000. Keep up the great work. Every step in the process was communicated and performed as promised. Old school values and incredible results.

From the first call with Denise to the on site visit with Ken to the AMAZING crew (Matt and Lisa),…read morethis has been a wonderful experience. These days just showing up is enough, but with Groutsmith you not only get everyone showing up on time but they come with a commitment to impress you with their skills and abilities and their kindness and tremendous communication. Our job expanded the whole house and i have to share a quick picture of the impact of the kitchen which looks like after years we had gone with dark grout, nope just dirt and Matt and Lisa made magically disappear. We selected a bone grout to match our now clean tile and could not be happier with the results. Thanks again for your professionalism, responsiveness and care.

Gio and Jessica were a joy to work with! I initially found them on OfferUp where I saw pictures of…read morethe mosaic work Gio had done before. I was looking to put "crazy pavers" into my newly screened in patio. Jessica replied quickly and helped me set up a meeting the next day. Gio came by at the promised time and looked at the space, understood my vision and provided great advice. I wanted to source the tiles myself and he and Jessica were understanding and helpful, guiding me on which would work, and offering to help with pick up. After patiently waiting as I searched for the perfect stone, Gio met me at someone's house to look at some marble they were selling. He was helpful in evaluating the stone and getting an amazing deal, and he helped load it all and deliver to my house. He even made two trips to get all of the stone. Gio was true to his word, showed up on time, and finished the job in three days. He is committed to excellence and made sure everything was to our expectations. He has forty years of experience and it shows. If you want a true professional who takes pride in bringing your vision to life, choose the Floor Clinic! I'm glad I chose Jessica and Gio. I feel I got incredible value for the amount I paid. My floors are timeless and will increase the value of my home. Their communication is very strong. Gio delivered exactly what we were looking for, going the extra mile to ensure everything was perfect, even coming back to fix a hazardous step a few days later for free. Thank you! We are looking forward to enjoying the beautiful floors for years to come.

Gio came out and repaired damaged floor tile in kitchen. He took his time and did a professional…read morejob. Went out of his way to keep dirt and dust to a minimum. Gio was not the least expensive option, but he was more knowledgeable than the other service providers I spoke with about the repair. One area of improvement could be better communication on matching grout color prior to installation. Other than that no real issues and I would use his services again for any tile project.

I highly recommend Universal Tile for all of your tile and grout cleaning and grout color sealing…read moreneeds. I've used their services in the past and will absolutely continue to do so in the future. Daphne is a pleasure to work with, and Juan is an exceptional technician. He actually performed my original service with Universal 10 years ago! This time, he was joined by his partner Jonathan, who also did an outstanding job. They are extremely careful when moving furniture and truly meticulous with every detail. Customer satisfaction is clearly a top priority with Juan and Jonathan Cleaning and restoring your tile floors is far more cost-effective than replacing them, yet it leaves your home feeling brand new. Their pricing is honest, their service is professional, and they are prompt and reliable.

Once again, this company comes through with flying colors! I've used other companies in this home…read morethat I've lived in for 43 years. None really can compare to how this company does business! The ease of making appointment, the professionalism and the courtesy that they extend to their customers is beyond reproach. Their technicians have been with them for so many years in the same technicians come to my house each time! Every time they leave, the tile looks like new and holds up for a long time. Unfortunately, we had to have a lot of work done in our house, dealing with pipes under theslab, insulation in the attic painting, and despite our best efforts, the grout got very dirty. They just left and it looks like brand, new grout and tile once again! Definitely a quality company with quality people. I recommended them to many friends and family members.

I was a little skeptical at first. But I gotta hand it to Jordan and his team. I let them do their…read morething without being up their ass and at the end of the day the floor was just as he told me it would be. Looking clean smooth and shiny. They refinished my 1950's Torazzo floor in 1 day. Didn't break anything and were respectful. He answered all my questions and delivered ok his promise. And at a price no one could beat.

My grout restoration is complete and I could not be happier. The previous grout was very dirty and…read moredark (almost black in some areas). Here is a picture of my light beige tile with the newly restored grout. Jordan and team were great. The job took about 8 hours total over 2 days, 2 bathrooms, kitchen, living room and hallway all restored.

Reached out in late October for an estimate and appointment to refinish a basic tub, no response…read more Reached back out in December and got email asking for more info and pics as possible. Replied almost immediately and got no response again. Business must be overwhelming and my request failed to meet their help. Cannot recommend and would not suggest business to others. Hope your results vary ....

UPDATE!!!!! They all of a sudden state they DO NOT warrant/cover the soap dish should the paint…read morestart flaking etc....... Keep that in mind! *****Also even though they advertise Lifetime warranty, they are now questioning whether your repairs are material or man made damages. 6/03/25 first time I've heard of this. They have always fully covered and taken care of my bathtub repair. I had to pay $50 to repair my bathtub. Just keep that in mind.

This company is 100% professional, courteous, responsive and did an amazing job! I could not have…read moreasked for more. No mess, no fuss and perfect results!

Wonderful service. My floor looks new. The men who did the job were very polite and very neat…read more Excellent workers I strongly recommend this company

My mother needed to get new flooring for her bedroom. The other day, we stopped by this location…read moreand dealt with the salesman, Rob. Rob was friendly and forthcoming in explaining the process and the best flooring for my mom's bedroom. I have nothing but positive things to say about Rob and how he treated us and handled business. He gave us a good deal on new flooring, and we set the start date. However, I do have some negative things to say, but they are towards the workmen who came to do the flooring construction. We were told that the workmen would be out of our house by 10 AM, but they showed up an hour earlier. We were in the process of putting up the dogs so they wouldn't be in the way, but because they got here early when one of them got out! One of the workmen did not close the front door properly, and one of the dogs we were trying to corral into a bedroom slipped out and ran out the cracked front door. My mom screamed at one of them to grab the dog because she was sniffing one of the workmen's pant legs. The workmen just stared at her and did not attempt to capture the dog. Our shiba inu ran down the neighborhood leaving me, my mother, my sister, and some fellow neighbors to deal with trying to catch the dog. It actually pissed me off because they seemed to show a lack of empathy. I actually said, "That was my sister's dog" and they decided to stare up into the clouds as if they had just spotted the most interesting cloud to look at. Thankfully, we caught my sister's dog and then they proceeded to go inside the house to begin deconstruction. The construction part went fast. They started by 10:20 and were basically done by 12:00 except apparently they were missing some sort of piece for the baseboards. The one worker who was left behind to do the work had to text his co-workers for them to bring a piece. It ended up being around 4:00 PM by the time the whole thing was done. The day was long but the floors look really good. The only thing I did not appreciate was the lack of communication for arrival time, finishing time, etc.

1 Star -- Extremely Disappointed With Installation and Customer Service…read more We purchased carpet for two rooms from Dolphin & Tile Carpet, and the experience has been consistently frustrating. For the second installation, we asked multiple times whether we should remove the baseboards and were told not to. After replacing the baseboards with the same dimensions, we were left with a gaping hole over an inch from the wall--an obvious installation issue. What followed was a week of being passed around with no accountability. I sent photos to Alex as requested and never heard back. When I called again, Scott, the manager, said I should have received an answer within two days and promised a Monday callback. Carlos called, then disappeared. Scott later said it should have been Marco. Marco never called either. When Marco finally agreed to an appointment, he showed up hostile, insisted he "makes the schedule," and then refused to fix the issue, claiming the baseboards were replaced--even though they were the same size and the gap was clearly from the installation. Scott then reversed course and also refused to address it. He said he would send me the corporate number and never did. This company's lack of professionalism, accountability, and basic customer service is unacceptable. We are now left with damaged flooring and no resolution. I cannot recommend Dolphin & Tile Carpet to anyone looking for quality work or reliable service.

Never stopped by to look at the job as discussed. Never…read morecalled Never hired Guess the job wasn't worth his while - shame - should advertise what willing and not willing to do. Glad I listened to my husband and asked him to view the job - got a sense of what I would have been in for a no show.

i was given a approximate estimate of about $50 to replace screws in two shelves with loose…read morebrackets in my clothes closet. Although I had sent Joey a video of the project and gotten the estimate, he wouldnt honor it. He said that the price quoted was for coming out to the site, but the add said free estimates. He then that the job entailed longer special screws to the tune of $250. Because of the essence of time restraints and now the urgency of the project, we negotiated to a slightly lesser price. I will never use this company again due to its bait and switch technique.