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    First Citizens Bank

    3.0 (4 reviews)

    Services - First Citizens Bank

    Personal banking

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    5 years ago

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    8 years ago

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    Chase Bank

    Chase Bank

    (13 reviews)

    No restrooms for Clients !!!!! I understand for public outside but for customers I don't…read moreappreciated that

    The lack of common courtesy, disrespect, and unaccountability of the bankers at this branch was…read moreastounding. Never in my many years as a CHASE customer has a branch disappointed me on so many levels. 1 - An appointment was made with 2 days' notice. The appointment information clearly stated my needs and my purpose for coming in. 2- I was directed to wait in the lobby (Jesse Rodriguez) without so much as a glance up from their computer or a good morning, which I extended first. He seemed annoyed to being interrupted by my greeting. To note when I walked up a)his cubicle was empty...b) had an appointment, c)it was my appointment time - so I naturally walked up to him. 3- A very apologetic associate (Joni) kept shuttling between me in the lobby and this person who had been so rude from the get go. After her 3rd trip, I got up and wanted to speak with this person directly--- he had vanished from his desk. 4 - Joni explained she was in training...she could not help me...and I would have to come back --- totally unacceptable. I lost it. 5 - Another associate - last name Herrera I believe...don't remember I was so heated...came to do damage control, to apologize...and all I heard was the usual...no accountability which translated to - MY WORDS "we don't care you have an appointment, we won't help you, you are out of luck, not today, its not our fault, its the system" I'm so tired of this Customer NON Service, in so many places. Its an epidemic. Seems the world has been taken over by auto-matrons, robots, non-thinking, non-sentient beings. The only offer I got was to make another appointment. I did make it - but once I walked out I realized, this is not where I want to be, the energy and treatment I want to experience, and I lost ALL confidence that these folks could even help me. I went to another branch where I am always greeted cordially, my questions get met with a 'can do' attitude and they are solutions focused. I don't know what is going on at the 6180 Roswell Rd, Atlanta CHASE Branch, but I sincerely hope they get their act together soon. I also offered a prayer for these associates, I don't know them or where they are in life...one thing I do know, THEY NEED GOD!

    First Citizens Bank - banks - Updated May 2026

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