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    First Citizens Bank

    5.0 (2 reviews)

    Services - First Citizens Bank

    Personal banking

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    REV Federal Credit Union - Goose Creek Branch

    REV Federal Credit Union

    (5 reviews)

    It's a mild inconvenience, but an inconvenience nonetheless: their ATMs NEVER work. You can't get…read morecash, you can't deposit cash most times. Went to the Summerville location, atm doesn't work, went to the Goose Creek location, atm also didn't work. The line for the drive thru was long so didn't wait, I also didn't want to wait inside, would've solved my problem but they could have put a sign out...

    On Wednesday afternoon April 17th around 2-2:30ish I walked into this branch location and there was…read moreonly one person working the teller line as I waited to be helped the lobby started to quickly fill and one of the gentlemen that was waiting stated that he noticed that he didn't see cars in the drive thru and that usually the drive thru teller comes out when this happens. Within moments of this, two young ladies came in the front door, I'm assuming from lunch. One of the ladies immediately logged in a got to work the other walked to the back and when she opened the door you could-hear loud laughing coming from inside like there was a party or something going on. Nevertheless, the line started moving. Then two women came from the back where we heard the laughing and playing going on and started assisting the rest of us customers. They stated that they were both working the drive thru. I don't know what type of nonsense is going on here but that is totally inexcusable. Not only where they just shooting the breeze while one lady was trying her best to get thru all the customers that kept piling up in the lobby also, I guess we must have stupid written across all our foreheads for them to say that oh we were working the drive thru still. To top it all off the lady that was working by herself told the lady that came in and immediately helped that she had been there by herself since the manager left to go to lunch. Like what the hell is going on here at this branch. Clearly several things need to addressed here. Like why a party is there going on in the drive thru when there are customers waiting in lobby? Why was only one person on the teller line, where is her manager is the branch manager is gone? Is there no assistant manager? This has been by far the worst experience I have had in a bank. Not to Mention how was any of this safe. Things need to change at this branch ASAP! They deleted my post off of google about this definitely covering for someone involved!!

    First Citizens Bank - banks - Updated May 2026

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