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SouthState Bank

5.0 (1 review)
Closed • 9:00 am - 5:00 pm

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Personal banking

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7 months ago

Helpful 6
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South Carolina Federal Credit Union

South Carolina Federal Credit Union

(55 reviews)

SCFC's Quality Customer Service: It is not what you will get here. We received two identical…read moreletters from SCFC stating they need our address verified. My husband called SCFC yesterday to find out "WHY" he was bounced around to numerous departments. Each had a voice messages with questions and of the connections didn't work. He quit and decided to try this morning. Finally after being pushed around a few more times a person answered. She found none of information was not entered or was wrong. After 30 minutes and a headache, she sent us an email to access some documents... ..the pass code didn't work. Then she said they had digitized recently, This is an example of a company that should not be handling our money

Frustrating and Inefficient Loan Payoff Process…read more If I could give South Carolina Credit Union zero stars, I would. I'm trying to pay off my boat loan in full, and they've made it nearly impossible. Since I've moved to Florida, I can't just walk into a branch to pay it off. You'd think they'd have a simple solution--NOPE! They won't accept full payment over the phone. The only option I have is to use their app, which has a ridiculous $5,000 transaction limit and takes a WEEK to process each payment. This means I have to keep making multiple payments over weeks while still accumulating interest, even though I ALREADY HAVE THE MONEY to pay it off! This is completely inefficient, costly, and feels like a scam to squeeze more interest out of customers. Avoid this bank if you value your time and money. Their outdated and inconvenient policies make paying off a loan more stressful than taking one out in the first place.

SouthState Bank - banks - Updated May 2026

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