This place is terrible. When I was there, June 16, 2026 9am, the doctor was on a personal call for…read moreover 45 minutes with no other patients in the facility. The assistant said, "I think she's on a call. I don't know what she's doing." I walked out into the hallway and made eye contact with the doctor standing in the hallway laughing and chatting about her weekend on the phone. When the doctor came in she said, "sorry, I had a meeting." First time I've ever seen a doctor take a phone call "meeting" about weekend plans while staring at a sick patient. Avoid this place.

Great care by the staff! I was stunned at how quickly they were able to move me from waiting room…read moreto exam room and then to treatment. They were apologetic about any delays in each step of the process. They made a quick assessment of my condition, but it was thorough, even going to the online records of my usual Healthcare provider, who is out of state, to compare to previous exams. I wish Rush Copley had a facility in the state where I live, because the care I received there was first rate!

I was atNaperville pulmonary today for tests. I had two extremely kind and professional woman…read moregive me the tests. They explained every test And they helped me every step of the way. Thankyou so much Mallisa and Jewel, you were amazing. Duly is lucky to have great employees Ike you!

Thus company all the way to supervisor discriminate against the disabled. I am leagly blind and…read morethey are not willing to help. Even the supervisor are not responsive.

Well doctor canceled on april 16 then canceled again on may 22 and they won't give me medicine…read moreuntil I see the doctor and I don't see the doctor until June 26 because she took a personal day.

I called them to get help for my mother and they jumped into action. Very kind and caring. They…read morecame over to the house, so I didn't have to figure out transportation. She is on Medicare and got a referral from her primary care physician. The VNA took care of everything else.

We have had good experiences at this hospital 3 times. First was when my father in law was there…read more He had been to multiple doctors and hospitals and finally after a fall and visit there he was diagnosed with Parkinsons dementia. He had some atypical symptoms but they helped to get the appropriate diagnosis and helped us get him into hospice which gave him even more services that he needed for free. Next my husband was taken there after a fall and they got plastic surgeon to stitch up his eye lid which was cut all the way through. It healed well and years later he has no visible scar. Recently my husband who is now in his 70s woke up and was so dizzy nauseated and in pain we called the rescue squad. They wanted to take him to Bolingbrook hospital but my father in law had been there and they were no help so we requested Rush Copley even though it was a little further. He had a good experience, with a thorough work up for everything and they scanned his head and whole torso.. Thankfully it was just symptoms from a combo of a sinus thing and intestinal inflammation. They gave him some meds to get him stable. Sent him home with some meds and gave him referrals. The hospital was busy but they got him into quickly and I think we were out of there before lunch time. Very caring staff, doctors etc. The only issue I had was that I was not able to go with him and when I called to get info on his condition nobody called me back. I called twice and really just wanted to know how serious it was while I waited for my son to get here to drive me there. I'd say a couple hours. When we got there there was no explanation of why someone could not have called to let me know he was not dying. Since his care was good I did not mar down for that but it is something they should work on as when we arrived it did not seem like they were overly busy and someone could have relayed at least a general message about his condition. If we ever need to go again I will choose this hospital.

Went there with back pain. Sat in the waiting area for 4 hours. Intake PA ordered a CT scan. Came…read moreback from that. Second PA said I didn't need a ct scan. She ordered an xray. Another hour wait. Asked the last PA if I would be billed for the CT scan. Said it wasn't fair. Nurse agreed. She said to take it up with the legal department. Paid 1400.00 for a procedure I did not need. If you are dying, have your partner dump you on a different ER doorstep. This place is a shit hole. Close to my house and will never return.

advocate make sure that they charge you for a but when they cancel your appointment, you don't…read morereceive forced to take a later inconvenient for you and they refuse to even apologize that does not fully know his job. Additionally, they falsify the MRI results by using the original date where nothing was ever done and not the date two days when it was actually done; when you contact they pretend to and then they ignore you so for this area, it is serve and not ; I have tried to work with them for ovary 2 1/2 years and nobody cares; they don't even think that they owe you for your time or even the to your appointment because the did not fully know his job;

I went in sick and was able to get in and out in 30mins. There wasn't any other urgent care…read morepatients waiting. Checking in was a breeze. The medical assistant was nice and friendly. The dr on duty was nice and efficient. Parking was also ample. They were definitely better than the other urgent care facility I tried near my home.

Do not visit Dr .Rakesh Marwaha officethe receptionist is very difficult to communicate with and…read morethe nurses are not skilled at their jobs...all I wanted was a dr note to get allowed to do a test done at quest diagnostics and after paying them 350$ I still haven't gotten the test I really wanted done...I attempted to talk wit them and after being put on hold I'm still having trouble dealing with them ...

checked us in for bloodwork then said she would not see us because she was ready to go home…read more we were there before close and checked in

The office staff here is terrible - actually lying to my face about the drs availability. I've…read morenever had sick an awful negative experience with a medical receptionist before - especial for a child's appointment. The dr apologized profusly but I'd avoid this location if you can

I've had emergency visits over the years with my babies & found out that only children's hospitals…read morehave a pediatric doctor in their emergency room which has in the past has led to more serious situations! When our 3 mos. old baby got sick last week & would not stop vomiting, I called urgent care 1st to see if they could help us, they said we had to be seen at the hospital. With Silver Cross practicing in my backyard, I called & asked if I could have a pediatric doctor see the baby. They rudely said,"NO"!!! Then I called St. Joseph hospital in Joliet. The operator kindly transferred my call to emergency where they said they would have a pediatric doctor waiting for us!!! We arrived & there wasn't just 1 pediatric doctor waiting, but two!!!!! AND a nurse. They quickly worked over our baby & I can't THANK them enough for the CARE we received! MANY THANKS TO THE STAFF AT ST. JOSEPH HOSPITAL!

All the nurses, CNAs and therapists that serve the patients were great. The emergency room team…read moredid a wonderful job. The administration including secretarial, executive leadership and a couple of doctors were the absolute worst. They are arrogant and non responsive. Based on the culture of poor leadership I would say go somewhere else.

My daughter has had her transfusions here a few times. Always friendly staff and nurses that care…read moreabout their patients. Nice, cleans and comfortable rooms for your extended visits. Same staff also work at the Lombard location. Coming back in another 6 weeks!

Due to a doctors error sending my prescrition, I was in need of my medicaion THIS week so much so…read morethat the drug company arranged to have it to them by Friday, faster than my insurance could get the meds to me. They took it upon themselves to cancel that order from the drug company because they could order it themselves and get the medication themselves next week. I need it this week, but I also would need to get a round of steroids if I wait another week. They want me to also drive more than 40 miles next week, because the infusion clinic I normally go to is closed, to get the medication which would mean I would need to take a day off of work Thanksgiving week when we are not able to take days off and with no notice. I will not be using this infusion center again. Nice rooms and chairs does not fix this type of situation that effects my health.

I have been here twice so far. The staff at the front desk are very friendly and efficient. The…read morewomen that did the testing were absolutely wonderful. Everyone was super nice & helpful.