As a GIA Graduate Gemologist that has been in the gemstone and diamond trade for well over 20…read moreyears, I have no reservations in stating that The Jewelry Connection offers the highest quality of service you will find in the South Texas region. Michael Gossage GIA GG, AJP, Pearls Graduate ISG RG, RGA

This place!!! I had been wanting to go to their shop for some time and finally had the chance…read moretoday. I pulled into the parking lot and the sign clearly states that part is only for the Jewelry Connection. Not wanting to start off on a bad foot, I backed out thinking their parking must be in the back. I drove around behind the store and there was no indication of any parking for the Gun Connection. I called to inquire where the parking might be found and was told that the parking was right in front, they are the same business. The indignant tone (as though I am the biggest idiot to not know that) put me off but I was determined to visit because I love gun shops and this might be my new go-to place. I went and parked in the front and entered the store only to find all jewelry and a fairly impressive Yeti collection. I asked where the gun store might be. I was pointed toward a door that was locked. I was told to go through that door so I tried it. Again, it was secured. I decided to leave stating it was clear this store does not want my business. The young man said thanks for stopping in and I was out of there. If this is ANY representation of their customer service, please stay away from this place!!!

My favorite jewelry store! Unique pieces. Great customer service. The only thing missing now is Mr…read more Rudy Cisneros, the original owner...

From the owner: After deciding to go into the jewelry business full time in 1984, Rodolfo Cisneros dedicated…read morehimself to learning all there was to know about the industry. Since then, Cisneros Fine Jewelry has gained a reputation as the most trusted place in Weslaco for jewelry retail and repair. Though we're known for our large selection of Pandora jewelry, we carry a variety of designer jewelry that can accommodate any style, need, or price point. Whether you're looking for a class ring to celebrate your accomplishments or the perfect ring to pop the question, you can rely on Cisneros to help you find a piece that lasts and shines.

Took it in almost 3 weeks ago for a crystal replacement. Didn't hear anything back and went it and…read morewas told they had to order one and wasn't informed. Another 1.5weeks goes by and finally it's done and when I picked it up there's a big mark on the watch face and finger prints on the watch face as well...

Not recommended my watch hack minutes not working and left with dirty dial after service. Watch is…read morekeeping time Ok. Just not going back.

Visiting on business & read review about this place....so many beautiful things to look at! Young…read moreman & manager very helpful - definitely will return

Wow where to start. Part groceries, part house wares. Found some lovely pottery which is what i…read morewas looking for.

Ruined my ring. I…read moream extremely disappointed with the jewelry repair I received at Alexandre's Jeweler. I brought my ring in for what should have been a simple repair involving one solder spot. Instead, the ring was severely overheated and essentially melted, leaving it deformed and damaged.

I LOVE this jewelry shop in Harlingen! 4 years ago they resized and fixed my wedding ring and now…read moreit needed it again. Just dropped it off and in 1 week it was done, plus stronger than ever! Totally seamless work and this time they added the stabilizing dots to keep the ring upright. Works beautifilly. I've had two more sterling rings resized, and just the best work and fair pricing! Don't think twice about having rings fixed, resized or repaired here. betty

During a recent trip to the Rio Grande Valley, I had two Seiko watches that I decided to present as…read moregifts. However, both watches needed batteries. In addition, the band for one of the watches needed to be resized. Since I am not from the area, I decided to first try Zales Outlet that I discovered (via a Google search) to be located at the Mercedes Premium Outlets in Mercedes, Texas. Since neither of these watches were sold at Zales (and the company does not carry Seiko), I was concerned that the store wouldn't even consider working on them. However, I thought that it was worth a chance to swing by the store. After all, I have always had good experiences at Zales jewelry stores for things like battery replacements for finer watches. The store is located in the Mercedes Premium Outlets shopping center. This is a surprisingly nice set of stores located just off of I-2/Hwy 83 in Mercedes, Texas. It was very easy to find parking nearby the entrance to the shopping center near the store. The store itself is very clean. It is located as a corner store in the outlet mall -- across from Brooks Brothers and Pandora. It is caddy-corner from the Gap Factory store. The best part of this store was the customer service. It was attentive, friendly and highly professional. I was immediately greeted by several employees. I asked about battery replacement and resizing/adjustment for Seiko watches. I was immediately told that they would as well as the cost of each service. In fact, I found the quote to be quite low and relatively inexpensive! Two of the women immediately worked on the watches. Opening a watch can often be a cantankerous ordeal (because different watchmakers use different designs for accomplishing this). However, the two women worked together and replaced the batteries very quickly. In addition, the woman who adjusted the watchband was very patient. It had to be adjusted four times -- and she did this with a gentle and authentic smile. I checked the timing of both watches before leaving. They were working well. I was very pleased with my experience at this Zales Outlet. Not only did I receive exemplary customer service, I listened to one of the other employees assist a set of customers with a jewelry selection. He was not pushy (in trying to obtain a commission from a sale). Rather, he carefully listened to what they were looking for and did his best to help them. They were very happy with his assistance too. The next time that I visit the Rio Grande Valley, I would like to return to this Zales Outlet. The store is amazing! They offer very nice items at remarkable prices. Moreover, the customer service is much better than I expected. This is the type of customer service that one expects at a very high-end jewelry store that charges exorbitant prices. Yet, Zales offers remarkable watches, jewelry and services at even more remarkably budget-friendly prices. Thank you, Zales Outlet in Mercedes!

Just called and asked if they could change a battery for one of my watches, quickly…read more I drove down and a beautiful young lady sorted it in less than 10 mins, great service. It is a very clean shop with lot's of items for sale at great prices, I highly recommend it, please support whenever possible, lots of options and great things for Christmas gifts....Family owned for over 30 years.... Steve

Great repair service. Family owned business. Great prices and quality.read more