Currently I am visiting family from Mississippi and visited Reid Urgent Care when they opened this…read moremorning. I was very pleased with the care I received. The front desk staff was very pleasant and I was taken back to a room very quickly. The nurse that took my information and vitals was very pleasant and the doctor was also pleasant and very thourough. The facility was also spotless! Highly recommend!

As walk-in Urgent Care facilities go, this is a very good one. Not being from Richmond and never…read morehaving been a patient in the Reid Healthcare Network, the wait time and care was solid. I actually was seen by a doctor, a very thorough work-up was completed and the doc even checked my pharmacy records before prescribing me anything! I would recommend a stop here if you need urgency but not emergency care.

False Negative Flu Tests Causing work to make my boyfriend come in or get in trouble for calling…read moreoff, and only allowing me however many days my doctor feels i need, when i asked for just one more day just in case.

They are great and they accept my daughters Medicaid insurance we live in Monroe and my daughter…read moreneeded a physical and only had a few minutes to get it done and they made it happen and I appreciate them from the bottom of my heart

Love the doctor here. She's always great and so sweet. Have been coming here for a long time! It's…read morealso always SO clean.

I brought my mother here with a case of hives. The staff were all very courteous and the doctor…read moretook good care of my mother without rushing. We were able to get in and out quickly.

Suspected I had the flu, went and got tested. Only took an hour wait because one of their nurses…read morewent to the ER! Everyone was cordial and friendly. Not sure what these other comments are talking about. I'm thinking that they were the jerks in those scenarios and were unreasonable customers. No one I met was rude in any way whatsoever and were receptive to my situation and needs.

Extremely bad experience, left knowing nothing about my symptoms and the nurse practitioner seems…read moreas if she knows absolutely nothing about her job and how to do it correctly, not returning.

Front desk lady was incredibly rude and very impatient. This is the last thing you want when you…read moreare already feeling under the weather. She made me feel like she was doing me a favor by typing my info into the computer. She was also talking super loud so the entire waiting room can hear yourprivate info. The nurses and the doctor were very kind and compassionate. They called me on Sunday to give me results of tests. Nurse Allison was incredibly RUDE!!!!! She hung up on me. This business should rethink who they hire! Blows my Mind that healthcare professionals can treat people this way.

if there is a negative star that's what they deserve. you need a whole day in order to be seen here…read moremy appointment was at 10am I was still there until 1pm this time no appointment but there was only 1 person ahead of me waited 4 hours doctor barely come for 2 mints wtf is that even mean even after that it took them 30 mints to send the prescription. please start saving time you are getting paid to talk there I am not I got kids and family to feed . there is no way dr will take that long if he is only coming to see patients for 2 mints.

The wait was quick however they almost prescribed me medicine that I told them I was allergic to…read moretwice already. Then they said they could give me antibiotics or no antibiotics so I asked which one do I need and they didn't answer and just gave me pseudoephedrine. And they prescribed a $50 nasal spray and didn't tell me it was going to cost that much. Then I called the next day and asked if I need antibiotics and they just said come back in three days if I don't feel better.

I went to the urgent care because I thought I had a sinus infection as to turn out I tested…read morepositive for Covid the Dr there was excellent he had me back on track after 4 Days 100% I think this team was excellent

Okay, I get it, I understand health workers are understaffed and underpaid. I can and do forgive…read moremost. Anita, the one who took care of me, is beyond this. She is downright mean. I've never wanted to cry more than being told my incredible pain in my ear, is nothing. I tried to explain that whether or not it's red, I am in horrible pain. I even asked, if it's not an infection what could it possibly be, a shrug is not the answer I'm looking for. Beyond the lack of any sort of further investigation, she was super mean about it. I feel very genuinely belittled. I gave three because every other staff member besides Anita was so kind and caring. Front desk workers, the guy who did the initial. Anita, if you are seeing this, it's okay to hate your job and be overwhelmed and tired, it's NOT okay to be mean. I hope you can understand that.

Showed up 15 minutes before appointment for routine screening, made sure to get all paperwork…read morecomplete and in beforehand so all I had to do was check in. There was absolutely nobody in the location, yet for some reason it still took over 20 minutes AFTER the scheduled appointment for anyone to come get me.