The nicest branch ever by miles! I don't normally handle my businesses in branches. But if in need…read moreof it I usually go to downtown. And unfortunately they are not the most caring of friendly in my opinion. So today had to handle a very important situation. I decided to try this branch and see if there was any difference in the bank's customer service. And absolutely yes! Not one but three ppl approached me to help me resolve my problem. I don't really like banks. But I can see myself visiting this one with some frequency. Thanks y'all!

This is no longer BBVA it is now PNC when it was BBVA it was a good bank PNC is not a good bank. I…read moream trying to find a better bank in the Johnson County area. I wish they had never sold out to PNC.

Just came in for a simple problem and the bankers were amazing ! But the woman who works behind the…read morewithdrawal / deposit desk was so rude !! I'm a younger dude and I'm not very savvy with how baking all the ins and outs of banking work . It was very discouraging experience at first and almost made me feel so stupid that I wanted to walk out . I went back and talked to the gentleman and woman who immediately greet you and they were so much better . Not sure if she was just having a bad day and I caught a misrepresentation of her character .

My wife and I opened up 3 accounts at Pinnacle Bank. We had Joanna Perez help us with the process…read more She was exceptional and covered all the service you were providing. If you looked at a Webster Dictionary under professionalism you would see a picture of Ms. Perez. Thank you again Pinnacle Bank, and Ms. Perez for such wonderful service.

Pinnacle Bank in Benbrook has been wonderful to work with. As a small business owner, it is crucial…read moreto have a bank that understands your business. They do. They are reliable, responsive and their customer service is top notch. Thank you for being my bank!!

They have what matters most. No min balance. No direct deposit required. No fees. No other bank…read morein the Keller area offers this.

Policy of only allowing one person in building at a time and have 1 teller working. Waited about…read more20 min to even get inside (there were no other customers around, even drive through). Then they asked to provide my ss# on a form just to put in some bday money for my relatives account. No thanks. More like RBFCU-later

The staff inside the branch is totally fine... however the Call Center is NOT. I say this kindly…read morebecause ideally with my schedule I check my bank book over the phone mostly at night. Sometimes after hours, I may have a question when it isn't business hours . The automated system will offer a call back to your phone, if the Individual doesn't want to stay stay on hold, I select this option. This never happens. I never get a call back, which is why I finally decided to leave the Credit Union, after only 2 months! Many other reasons too. When I ask questions over the phone, I'm given vague answers by the agents on the call center line. Very unprofessional, and unknowledgeable., unhelpful, it's very frustrating that I have to go into the branch to get my help from an agent that knows what they're doing. That's why I've decided to leave Members Credit Union because I need a more reliable service that can provide better service over the phone.

I started banking with them 1989. Never a problem. Great people and great service. I bank with…read morethem, Wells Fargo, BOA and Members is the best

This is a very small and quaint credit union. We first came to know of this bank from a work…read moreassociate who recommended them for an auto loan. They deal with railroad employees well and have fair enough rates even for the lower credit score brackets. Their rates are a bit higher than others for the same credit scores unless you have immaculate credit, but they are always helpful and very personable, something you don't get at the big box banks. Janie was the one we deal with on a regular basis, she's always so kind and always remembers me on the odd occasion that I do come in. It's a very small branch and the only one they have. Worth a drive if you're in the railroad or other union industries that are accepted for the ease of financing smaller things. They do not do anything with mortgages or equity loans, just banking, some investing, signature loans, and auto loans.

I have attached my statement below about how excited I am for working with Nick Blancarte, my agent…read morethat helped me put more money back in my pocket!! We love you Nick

I was very skeptical at first and scared to move anything on our Mortage but Maxx helped me see…read morethe bigger picture was extremely professional and patient with us and guided us step by step . Weekly phone calls and always available to answer my questions no matter the time . Maxx Tino thank you so much for helping our family reduce our Mortage !

I left Chase bank after they bought out WaMu, and this bank had a promo going on, and they were…read moreright next door, so I said "What the heck?" and I opened an account. I am glad I did, being with the big banks I thought customer service was gone in the banking industry. The same people have worked there since I opened an account almost 2 years ago. The remember me and say hi when I come in to deposit a check or withdraw cash. The bank is really great all around, but you just can't beat seeing a smile and getting great customer service when you walk in. I have never once been talked down to or in a condescending tone. 5 stars from me.

Small town feel, excellent customer service! It just doesn't get any better the theses guys!read more