We were new to the town and were recommended to this bank. Customer service is ALWAYS 100%…read moreI love how nice and classy this bank is. I love everyone's smiles & kindness here! They always go above and beyond to help us with any situation that arises!

Evelia and the women she was training went above and beyond they were very professional kind and…read morecourteous I would give them 10/10 I cant thank.then enough tanks again ladies!

Jimmie and her crew are always so helpful! Convenient location on the North side of town.read more

I've been banking with Wells Fargo for years and this branch (White Settlement, TX) still has the…read moresmall town service. From the tellers to the Personal Bankers: Johna M., Francesco and Michelle, I've had superior service with opening new accounts, ordering checks and explanation of transactions. It's always a pleasure when I'm in town to stop by and say hello to these very kind and very professional people. The personal service at this branch is the best! You won't find a better group of dedicated people.

Opened my account on line made my deposit .... Customer Service was 10+ Benbrook Branchread more

With a very good credit score i was not offered a very good Financial…read more rate 5.99 as I had to good to Toyota Dealership for a better offer, 2.99 with the same credit score. I asked to speak to a supervisor as I was told this was my best rate....:((((. This also surprise me as We are NOT in debt of any kind ?????? Jack W.

I have 4 banks that I keep our funds in, I don't like to keep that much all in one location. Navy…read moreFederal we came upon many years ago and wasn't happy with the product. Many years lager we attempted again on a recommendation, again, not a good turn out for the service. For an institution that supports the military and its vets, it's obviously only for those with 750 credit or better. So, no car loan, tho we did get one with a batter rate and one of our other banks. The main issue I have here, is each location is almost a replica of the other in design and concept. For some reason, these get more foot traffic than any other bank I've had in my 40 plus years of banking and investing. They can have 8 people in line, and there are still, no matter what the location, only 3 tellers. And all sorts of business gets transacted at the teller, so waiting 10 minutes per person is not uncommon. It's actually ridiculously common. I'm better served depositing elsewhere than doing a wire transfer when needed. There is no drive up window, so waiting in the comfort of your vehicle is not a choice. I will say the staff is usually very nice and kind, that's the only plus. The benefits can be had at other military banks without the long wait lines, hassles for folks establishing in credit, and better interest rates.

My wife and I opened up 3 accounts at Pinnacle Bank. We had Joanna Perez help us with the process…read more She was exceptional and covered all the service you were providing. If you looked at a Webster Dictionary under professionalism you would see a picture of Ms. Perez. Thank you again Pinnacle Bank, and Ms. Perez for such wonderful service.

Pinnacle Bank in Benbrook has been wonderful to work with. As a small business owner, it is crucial…read moreto have a bank that understands your business. They do. They are reliable, responsive and their customer service is top notch. Thank you for being my bank!!

The nicest branch ever by miles! I don't normally handle my businesses in branches. But if in need…read moreof it I usually go to downtown. And unfortunately they are not the most caring of friendly in my opinion. So today had to handle a very important situation. I decided to try this branch and see if there was any difference in the bank's customer service. And absolutely yes! Not one but three ppl approached me to help me resolve my problem. I don't really like banks. But I can see myself visiting this one with some frequency. Thanks y'all!

Been banking with TCCU for about 20 years. They have been our go to for holiday loans, car loans,…read moreand general banking. Excellent rates, great service, you can actually get nice people on the phone in less than a minute most days. We now live away from their branches but the have a lot of e-forms that make it easy to still meet our lending and banking needs. When we do visit their downtown or Hurst branch, the services is always friendly, competent, and fast. And they offer Zelle! Check them out and I think you will be very happy you did.

Rudest discrimination interaction I've ever had at this branch and FOR SURE WILL NOT return. Walked…read morein after coming SEVERAL times in the past few months to make a normal shared branch withdrawal. As soon as I walked up to the counter I'm greeted by a rude teller aggressively chewing her gum and you could tell had no desire to be at work. She pulls my information and then suddenly tells me I'm unable to withdraw at their branch DESPITE having withdrawn SEVERAL time before because of some "new policy" stating regardless of my recent address change I HAVE to have it match. I politely informed her that I have made these withdrawal before in the past with no issues. Especially considering I've verified all information necessary. After going back and forth with her I asked for a supervisor with whom she had prior explained the situation to. Her supervisor proceeds to come to the desk clearly uninterested in assisting and acts as if she had no clue what was going on and claims this "policy" is a NEW internal policy they have chosen to adopt. After asking for where this policy is written she suddenly reveals a document that shows this alleged "NEW" policy is one they haven't followed AT ALL since FEBRUARY of 2024. So now it makes me believe you PICK AND CHOOSE who you want to enforce this with. Unfortunately the black man with his kids just so happened to be the unfortunate choice today. So I was forced to change my address with my credit union to comply with this "policy" just to make a withdrawal to please some power driven unhappy teller..NEVER AGAIN

Expect thus bank to hold your checks that you deposit for 4 days, and then 2 days after that with…read morenew accounts. First it was because of the new account. Second was for not enough money in account when their was and then be told it was because that they don't know what a check looks like. Be prepared to be treated as a convict when they do not know what they are doing.

I would ordinarily never rate a bank on Yelp. I've hardly done a couple of restaurants. Having said…read morethat, there are very few reasons to go into a branch when you have direct deposit, so I only go in once a year to this location. There is a guy there named Francisco, and he greets me at the door when I come in once a year. He asks about my wife and kids, calls me by name, etc. I already know that he could say "Hey Patrick what's up", but still calls me Mr Johnson. Consummate professional. He's the kind of cool dude that makes you want to go to him after conducting your business and saying "thanks fransisco see you next time" but he's always with another customer already. Awesome service as always, thanks!