Love this bank,very friendly and helpful.After years of horrible service at Wells Fargo,I ran to…read moreFirst Bank on a highly great recommendation from a 12 year customer.Cannot say enough good things about this institution.

Wonderful response to my need for checks while on travel. To spare the sob story I showed on at…read more0915 on Monday the 29th and had my checks in hand on Tuesday the 30th at 1730.......Great work and thanks for the power assist

I like them. The service is great, professional, relaxing and proficient…read more I would recommend this bank to anyone that looking for great service. The staff is always ready to help. I'm very grateful for this kind of service and people. Thanks for all you do!

Great staff and service. Very competative when it comes to rates. I perfer a smaller bank like…read morethis because they are more willing to help you and look at you, not think of you as a number.

We are leaving First Citizens because of a charge of $80 for an overdraft while out of town on…read morevacation despite having overdraft protection and having lots of money in savings and because the security of the online banking has frustrated us for a year. Sometimes it works, and sometimes it doesn't. Calling for help leads to a menu of recordings that is no help. I typed in a complaint yesterday, was assured of a reply today, but I heard nothing.

Last Tuesday I went inside the Wells Fargo Branch on 15-501 to withdraw funds from checking…read moreaccount. The cashier was very professional and assisted me quickly. I inquired about my Time Account. She suggested that I schedule a call from one of their managers on Friday at 1PM. We confirmed my cell number and I left the bank. I thought that will be great. Friday came, 1PM came and went with no call from the Branch. At 4:15PM I called the branch and spoke to gentleman an explained my situation. No apology and no assistance to my question. He stated, I would need to talk to a Bank Manager. Welcome to Wells Fargo...............

Do not go to this bank if you value banking service. My residence is in Southern Pines, NC. About…read moretwo years ago, there were three branch banks in this location. Since, one was permanently closed. A second is accessible by appointment only -- except through drive-through. And there is ALWAYS something going on at the third bank which guarantees an unfavorable experience. The time prior to today that I visited that branch, it was "temporarily" closed because of employee shortage -- they said. Today, I'm not sure what it was. Once inside, I was told to leave -- no explanation, but they said they would help me at the drive-through window. I went there and waited on numerous cars ahead of me. When I got to the window, the lady said they could not help me -- sorry for the inconvenience. Wells Fargo takes it customers for granted. Period!

Came in to withdraw money the other day. There was a long line but it went by fast. I really did…read morenot enjoy my experience with the young man that helped me. He look at me skeptically and had an attitude the whole time. Overall he was snobby with me but he did get me what I needed. Maybe there can be work on customer service being more friendly and non judgmental.

Went to Bank of America this morning and they were shorthanded. The manager substitute was very…read moreunpleasant to deal with. She had a very snarky attitude and made it uncomfortable for us to sit at her desk and do business. It was very apparent that she wish we were not there.