How in the heck did this bank get 5 stars? I'll tell you how... They pay their employees and their…read morefriends and family to write rave reviews. Their practices are egregious, as displayed by their President/CEO P. Douglas Darlington, who covered up gross misconduct of a general manager at their Collegeville branch. Yes, imagine a general manager denying a human being, someone who has done banking with them on and off for several years being told she cannot use the rest room. Then imagine you go to the bank to redeem a certificate that had matured a few days earlier. But you lost the original certificate. Now most banks, and Phoenixville Federal Bank had once done this with me, would be to have the customer sign a form stating they lost the certificate. But this time the general manager refuses to allow you to sign the form... even though you want to keep the money in her bank. All you want to do was redeem the certificate, put part of the money in a checking account and open a new certificate for the balance. But you are not given any type of verification that you put the balance in a new CD. You don't have a cell phone, so you go out to the tellers and ask to use their phone to call the police.... YES, IT GOT THIS THIS LEVEL.... You finally get your money back and go to a really nice and friendly bank which even has a higher rate!!!! And P. Douglas Darlington makes up lies lies lies when you report the bank to the banking associations. NICE...NOT! EVIL, most assuredly!

I love Phoenixville Federal Bank. I have had an account for a few years and I cant say enough…read moreabout the over the top customer service you recieve each and every time.

I became a customer at Trumark when they offered me an outstanding mortgage rate a few years ago…read more Visiting their branch at the Gateway Center, Wayne, is always a very pleasant part of my day because they treat everyone with the greatest of expertise, courtesy and friendliness. I have had the same helpful experience also whenever I have called their head office. They truly understand customer service. Thank you!

I went to the bank yesterday at the end of the day to make a car payment. I did not have a mask on…read moreand did not know that one was required. I was greeted by a surly bank teller you said to me "you need to put your mask on." I did not hear him, so I asked him to repeat himself. Very rudely and loudly he said "YOU NEED TO PUT YOUR MASK ON." I told him he was being rude and reminded him about the magic word we all learn in kindergarten "Please." I said to him how about "Please put a mask on." He repeated, in an angry tone, "please put your mask on." I placed my mask on and went to the teller next to him For the record, I noticed two other employees in the small office in the back working without masks on. Rules for thee, not for me? I had considered setting up my banking at TruMark out of convenience, but no longer. Once my car is paid off, I'm done with them. Customer service is so important to me and quite frankly this interaction left me puzzled and speechless.

Last month I opened new business and personal checking accounts at Victory Bank in Limerick, PA…read morebecause I was dissatisfied with the recent changes made by my credit union. I've just finished my first statement cycle with Victory, and so far I'm really satisfied. Victory Bank offers both business and personal accounts, and depending on how your business is structured, they may be able to put both accounts on the same platform. I'm an S corp with no other employees, so both my accounts are on the same platform, and I can see them at the same time. I can transfer funds electronically from business to personal; there's a single logon for both accounts; the account transaction history list goes back to the date the account was opened (making it easy to do a Ctrl F to search for transactions); and there are no minimum balances to open either account. Something to know is that they do not have ATMs at this bank, but they do provide a $20 a month rebate for ATM fees. I'm not closing my credit union personal checking account because I have a regular direct deposit there. So I plan to electronically transfer most of the deposit from the credit union to Victory and leave enough money at the credit union for me to withdraw cash when I need it (they're more convenient for me to get to). It's called a bank-to-bank transfer, it's easy to do, and Victory Bank staff helped me set it up. The manager (and all the staff) at Victory Bank have been very helpful. So I recommend looking into their bank and see if it meets your needs, whether it's business or personal.

I opened an account at Victory Bank the day they had their grand opening; they were offering a…read morebetter interest rate than the bank I had been using, and they were right up the road. I moved away from the area, but still keep an account there since I've never been more satisfied with a bank. The people there are friendly, knowledgeable and willing to take all the time needed to help with transactions and questions.