So sad this bank used to have their act together. I needed paperwork on my loan and was told to…read morewait 60 days. Then nothing. Day after day of calling and "it's coming" nothing happened. Finally after copying the ceo and his admin it magically was fixed in one day. Very pathetic performance.

Best service and products around. Small town banking feel with all of the technology and products…read moreof the big banks and much better rates! Everything you could need for personal and business banking make Customers Bank the best bank on the Mine Line.

How in the heck did this bank get 5 stars? I'll tell you how... They pay their employees and their…read morefriends and family to write rave reviews. Their practices are egregious, as displayed by their President/CEO P. Douglas Darlington, who covered up gross misconduct of a general manager at their Collegeville branch. Yes, imagine a general manager denying a human being, someone who has done banking with them on and off for several years being told she cannot use the rest room. Then imagine you go to the bank to redeem a certificate that had matured a few days earlier. But you lost the original certificate. Now most banks, and Phoenixville Federal Bank had once done this with me, would be to have the customer sign a form stating they lost the certificate. But this time the general manager refuses to allow you to sign the form... even though you want to keep the money in her bank. All you want to do was redeem the certificate, put part of the money in a checking account and open a new certificate for the balance. But you are not given any type of verification that you put the balance in a new CD. You don't have a cell phone, so you go out to the tellers and ask to use their phone to call the police.... YES, IT GOT THIS THIS LEVEL.... You finally get your money back and go to a really nice and friendly bank which even has a higher rate!!!! And P. Douglas Darlington makes up lies lies lies when you report the bank to the banking associations. NICE...NOT! EVIL, most assuredly!

I love Phoenixville Federal Bank. I have had an account for a few years and I cant say enough…read moreabout the over the top customer service you recieve each and every time.

This bank is the worst! Tellers are rude and hours are horrible…read more Will be switching banks very soon!!

I have been banking at the Bensalem location for years and personally I think they are awesome…read more They know me by name when I walk in. I just found out one of the girls that have been there for years moved on and the other fabulous teller retired. My husband and I will miss them both. Hopefully the new tellers are just as wonderful as Karen and Kate(retired) . They might not be open until 8 in the evening but they hire mature people who know what they are doing.

I really like this bank! I took a commercial loan and opened an account. Helen was amazing- fast…read moreresponses, processing and good rates. Great small bank. This is what we need more of! Small family owned businesses, that's what gives you great service.

I had been using Ambler Savings for as long as I can remember and never had any issues with them…read moreuntil around 2019. My card and account were constantly being frozen and I had to call to have it unfrozen. When I did call in I was given very poor customer service and going to the building felt like I was being sent to the principal's office. Everyone that worked there was unpleasant, condescending, and rude in both their speech and demeanor. It wasn't always like this and because of how bad my experience has been lately, I went to the main building today and closed out my accounts.

Wound up going to this branch today since it is closer to my house. I live near Snyder Plaza. So…read morefar, so good with my first actual transaction. I didn't receive a debit card or any checks yet since I just got the account on 2/12 so I went down to just simply cash my paycheck. The teller was very pleasant and helpful. She also waived the $5 fee. I am not regretting going with a smaller financial institution.