Great staff, but everything is by appointment only. And, calling to cancel is impossible because…read morethere is no one you can call directly. Everything is online. I have to drive there early from Huntington Beach, just to cancel. If a direct line to leave a message was available, then that too would help. However if you call, it directs you to press "1" for English. Once there, you press "4" to soeak to customer service. And once you get to that point, "we are busy at this time but you can go back to the main menu". Unbelievable how many calls I tried to get in. I don't do any internet or online, so this is very frustrating.

If I could give a rating less than 1, I would. Rude teller…read moreby the name of Shreya. Insisted that my foreign currency was not available despite an email from BofA.

Avengers Assemble!…read more So I've been coming here for over two decades... basically since before Tony Stark even built his first Iron Man suit. It's kinda crazy. The parking is very conveinent too,, you don't need to park a SHIELD Helicarrier just to find an open spot. The service is super friendly and the tellers are allways so helpful. They answer a bunch of questions patiently and thoroughly.. it feels like having Captain America explain a mission to you - just totally calm and clear. And they have excellent auto loans with great rates. * the rates are better than anything the Wakandan treasury could offer * the ATM outside is super fast and easy to use. Quiksilver would approve of their speed. But yeah getting a car loan or dealing with banks usually feels like fighting Thanos (which is the worst), but they make it a breeze. I highly recommend them.

Want to give a thanks to Tony for going above and beyond and making my family feel welcomed and…read morecare for.

Tellers are friendly and polite and willing to assist me in my request. Most of the time there was…read moresomeone to assist me on applying for CD, Money market or questions regarding my bank accounts

Please excercise your choices when choosing a banking institutions. I do not recommend this one…read more My account was fraudulently charged and I notified the bank the same day that was Saturday, they told me to call today Mon. I did call Mon afternoon but the fraudulent transaction hadn't posted. I was advised to call back mid week to get an update, meanwhile my debit card was cancelled. When I spoke to the supervisor by the name of Ashley for faster resolution, she helped none. Why isn't this banking institution unable to stop a pending fraudulous charge to save $ and aggravation to client and banking institution? I must start to look for an alternative banking instituion as F C B refuses to act in the best interest of its clients.

Came across this bank after having lunch inside the same complex where it's located. The staff was…read moreso friendly and helped me with opening up a new account. They don't try and sell you other things and are super knowledgeable!

First time at this branch, there are ATMs both inside and outside, a couple of tellers…read more It wasn't too busy when I got in, but after a while there were a line of 10 people, so I guess it could get busy at times. I was working with the assistant VP, Felice, she was very courteous, professional, and very helpful. She really went out of her way to assist me and provide useful tips and advice.

Nice Chase! Came in…read moreto withdraw money. Process was quick and easy. Chase was really nice and empty. The teller was kind and speedy. We were in and outta there! Nothing bad to say about this experience

Went into this branch. Safe to say, I'll never be back. There's a separate "Business Clients" line…read morewhere if you pay for a business account, you're supposed to have priority in a separate line. However I can tell you that they don't honor it at all. I was standing in this line and they let other people cut in front from the other line. And then it took so long that I could have stood in the regular line and people who came in after me got service before I got to the counter... And I was the first person in line. Stood for over 25 minutes. Not sure what the purpose of a "Business Clients" line is when they don't honor or appreciate their business clients at all. I WOULD ABSOLUTELY NOT BANK HERE IF YOU WANT TO BE VALUED OR EXPECT DECENT CUSTOMER SERVICE. Closed my account.

I have been using this branch of BofA for quite a while now, and it's considerably above average,…read moreas far as service quality goes. YES, they absolutely need more tellers! No doubt! But, that's the fools in the CORPORATE OFFICE, located far, far away in Charlotte, North Carolina. I can't blame the people in this financial center if the corporate office does not see fit to supply enough tellers to handle the amount of transaction they routinely process! In fact, the ONLY reason they only get THREE STARS is because of the losers in the corporate office! They are the ones who create all the problems for customers! The tellers themselves are fast and efficient and most of all, congenial and willing to help you accomplish your transaction. The idiots in the corporate office force the tellers to do far more than is needed for each transaction. So, that is why each customer takes seven and eight minutes to process. And, that is why you are forced to stand in line waiting so long. They recently upgraded the furniture in this center, so the decor is pleasing and acceptable. If you need to wait for service, the seating is comfortable. If this financial center was not part of Bank of America, then they would get FIVE STARS for outstanding service. You see, it's the corporate office that creates all the problems. The corporate office simply does not understand how to run a bank! This is why they ended up with all sorts of non-performing loans back in the sub-prime crisis era! This financial center was not responsible for any of that stupidity! That was all corporate behavior! Oh, and Zelle? Did you lose money to a scam through Zelle? That incredible stupidity was ALL thanks to the little beginners who work in the corporate office! You cannot blame the individuals here, in this financial center, for the stupid decisions that are come out of the corporate office! From my own perspective, this financial center is outstanding, particularly the individual tellers, who work tirelessly to process all the daily transactions. If you are not satisfied with your current bank, because well.... maybe they engage in stupid fraud to try to add more accounts. That would be YOU, Chase bank! Then, walk in here and give these people in this financial center a try. The people are all nice, in spite of how little the criminals in the corporate office choose to pay them. They try hard to give you the services that you need. Even when the corporate office refuses to PAY them a LIVABLE WAGE! Oh, and they recently took down those stupid PLASTIC DIVIDERS that forced you to hand everything through a tiny slot at the bottom. So, that was a welcome improvement. Banks in general just SUCK, as far as ethics and integrity are concerned. Lately, they behave more like criminals, engaging in all sorts of fraud and underhanded behavior. It's the GREED in the CORPORATE OFFICE that drives this sort of behavior. But, from what I have seen, the people here in this particular financial center are all dedicated and behave with honesty and integrity. And, in this day and age, that's definitely a rarity! Keep one thing in mind, though. No bank can help you if you handle your financial matters like a fool. Spending everything and then paying one late fee after another? You can't blame any bank for your own financial stupidity. But, if you can manage to keep your accounts in good standing and you simply need a no-hassle branch to service your needs. Then, this particular branch would be a good choice. There are so few tellers, so I usually end up waiting in line to use Eunice, because her skills are exceptional. But, all the tellers here deliver great service. But, remember one thing. It's the corporate office that sets the rules that each financial center must abide by. They are driven mostly by greed. So, if you are not happy with a bank, it's almost certain that the corporate office is the one to blame. Not the individuals in your local financial centers! I would give this particular financial center FIVE STARS if they were not associated with the complete losers in the corporate office in Charlotte.

This Bank Has Ths Worst Mobile Apps,After Using Their App More than A Year,Suddenly My Password App…read moreSaid That I Put Incorrect Password, When I Want to Reset My Password This App Is Giving Me Hard Time,When Calling Customers Service,It Takes Forever to Pick up my Call,Until I'm Tired & Hang up,I have Chase,US Bank & B of A,Their mobile apps Absolutely Comfortable & Easy After Using it More than 10 Yeads, I Wouldnt Open Account in this Bank,The Reason I Have Bmo App It Because My Aunt Asked Joint Account Primary Holders,But So Far Only Her Money in This Account.

Everyone was super friendly and wearing masks! Manager, Tom, even asked how my day was going. Great…read morecustomer service, no hassle! Will definitely be coming back to this location.

Have an account here and Stanley Tang manages our chase money fund. Stanley is very professional…read moreletting us know what we are getting into and very timely in getting back to us when we need anything even during the Xmas holidays. Definitely recommend this branch as they are very competent and reliable.

Breaks my heart that the nearest Chase branch near me did not welcome me and I wanted to open a…read morenew account. I stood there waiting for too long. I wish there was a sign in sheet at least. I've been a customer for over 30 years.

Absolute worst Wells Fargo branch in the area Showed up…read moreright when they opened -- it's raining, I was second in line, and it still took over 10 minutes before anyone helped me. Only one teller working, and she needed approval for everything. Tried to deposit a simple $1,000 escrow trust account check (money is guaranteed) that every other branch accepts without issue, but this Cerritos location refused to deposit it. The check had a tiny wording difference -- the main company name was correct -- yet they turned it into a whole ordeal. To make it worse, the manager has this stuck-up, snobby attitude and always gives me a hard time whenever I come in. Unbelievably slow, nitpicky, and unhelpful. Total waste of time and space. Avoid this branch if you actually want to get anything done.

8 employees and only two working with costumers, one on the window and one at the desk, the rest of…read morethem either counting money or typing something on the computer, they're trying to do everything online and pushing you to do it at the ATM since I'm a sever I can't deposit too many cash at the atm cuz it will take me forever you need appointment for Avery thing and at the window there's not much you can do.