In the same plaza as Seafood City Market is where this B of A branch is located. I've never been…read moreserviced by any of the tellers here because I've just used their ATM. Felt safe cause there was security guard at the entrance. The ATM area was clean, and it worked. This branch is A-Ok in my book.

Terrible customer service, tellers are super slow and if you're not Korean they don't really try to…read morehelp you. I will be taking business elsewhere from now on.

Avengers Assemble!…read more So I've been coming here for over two decades... basically since before Tony Stark even built his first Iron Man suit. It's kinda crazy. The parking is very conveinent too,, you don't need to park a SHIELD Helicarrier just to find an open spot. The service is super friendly and the tellers are allways so helpful. They answer a bunch of questions patiently and thoroughly.. it feels like having Captain America explain a mission to you - just totally calm and clear. And they have excellent auto loans with great rates. * the rates are better than anything the Wakandan treasury could offer * the ATM outside is super fast and easy to use. Quiksilver would approve of their speed. But yeah getting a car loan or dealing with banks usually feels like fighting Thanos (which is the worst), but they make it a breeze. I highly recommend them.

Thank you Andrew for your great customer service, more importantly your advocacy with records…read more Definitely helped ease my mind and understand the process of my records request. I appreciate you! -Matthew M

Tellers are friendly and polite and willing to assist me in my request. Most of the time there was…read moresomeone to assist me on applying for CD, Money market or questions regarding my bank accounts

Please excercise your choices when choosing a banking institutions. I do not recommend this one…read more My account was fraudulently charged and I notified the bank the same day that was Saturday, they told me to call today Mon. I did call Mon afternoon but the fraudulent transaction hadn't posted. I was advised to call back mid week to get an update, meanwhile my debit card was cancelled. When I spoke to the supervisor by the name of Ashley for faster resolution, she helped none. Why isn't this banking institution unable to stop a pending fraudulous charge to save $ and aggravation to client and banking institution? I must start to look for an alternative banking instituion as F C B refuses to act in the best interest of its clients.

Came across this bank after having lunch inside the same complex where it's located. The staff was…read moreso friendly and helped me with opening up a new account. They don't try and sell you other things and are super knowledgeable!

friendly and amazing customer service. i felt very welcomed and all the staff were very nice.read more

First time at this branch, there are ATMs both inside and outside, a couple of tellers…read more It wasn't too busy when I got in, but after a while there were a line of 10 people, so I guess it could get busy at times. I was working with the assistant VP, Felice, she was very courteous, professional, and very helpful. She really went out of her way to assist me and provide useful tips and advice.

Went into this branch. Safe to say, I'll never be back. There's a separate "Business Clients" line…read morewhere if you pay for a business account, you're supposed to have priority in a separate line. However I can tell you that they don't honor it at all. I was standing in this line and they let other people cut in front from the other line. And then it took so long that I could have stood in the regular line and people who came in after me got service before I got to the counter... And I was the first person in line. Stood for over 25 minutes. Not sure what the purpose of a "Business Clients" line is when they don't honor or appreciate their business clients at all. I WOULD ABSOLUTELY NOT BANK HERE IF YOU WANT TO BE VALUED OR EXPECT DECENT CUSTOMER SERVICE. Closed my account.

Drive-thru atm available!!!…read more I love the convenience of having a drive thru atm at Bank of America! Who wants to park, get out of their car, and walk into the bank? No one lol That's too much work! Lol Also, there's a safety issue with going up to an atm and withdrawing money. So the drive thru helps to make it safer to withdraw money out. Especially for women. I feel a lot safer doing a drive up atm versus getting out to walk over to the atm. When you walk over, you have to keep a lookout for your surroundings and make sure no one is gonna mug you. It's a constant worry. So the drive thru is just safer and easier. It's a win win.

This Bank Has Ths Worst Mobile Apps,After Using Their App More than A Year,Suddenly My Password App…read moreSaid That I Put Incorrect Password, When I Want to Reset My Password This App Is Giving Me Hard Time,When Calling Customers Service,It Takes Forever to Pick up my Call,Until I'm Tired & Hang up,I have Chase,US Bank & B of A,Their mobile apps Absolutely Comfortable & Easy After Using it More than 10 Yeads, I Wouldnt Open Account in this Bank,The Reason I Have Bmo App It Because My Aunt Asked Joint Account Primary Holders,But So Far Only Her Money in This Account.

Everyone was super friendly and wearing masks! Manager, Tom, even asked how my day was going. Great…read morecustomer service, no hassle! Will definitely be coming back to this location.

Made an appointment for my parents to open bank accounts…read more The wait time was not too bad with an appointment on a Friday. (If you go on a Saturday, make sure you make an appointment. We went in the morning, waited over 30 mins before I had to leave because the wait time was not going to get any shorter.) We had Danielle help us and she was amazing! Super friendly and helpful. My parents opened individual accounts and a joint account and it only took an hour! Highly recommend making an appointment with her! I found out that you can get a debit card that's Disney themed! I've had my debit card for years... and did not know! Got it upgraded to Grogu and it's super cute!

I've banked with Chase for a very long time now and have watched the progression of buildings…read moreimprove while staff knowledge of banking products decrease. Now I don't expect every employee to know everything but I do expect a general knowledge of banking products and how my money is being "managed". I realize that Chase is for "poor" people- Like billionaires typically don't bank here. I'm not a billionaire so here I am lol! And I guess since I'm not a billionaire, this is the usual service I've experienced at several Chase banks. You get greeted, asked if you want some water then go into a room to make your requests. I will say that the person who assisted me today was very helpful and honest that she didn't know how to help us but she called to find out so problem solved!

Absolute worst Wells Fargo branch in the area Showed up…read moreright when they opened -- it's raining, I was second in line, and it still took over 10 minutes before anyone helped me. Only one teller working, and she needed approval for everything. Tried to deposit a simple $1,000 escrow trust account check (money is guaranteed) that every other branch accepts without issue, but this Cerritos location refused to deposit it. The check had a tiny wording difference -- the main company name was correct -- yet they turned it into a whole ordeal. To make it worse, the manager has this stuck-up, snobby attitude and always gives me a hard time whenever I come in. Unbelievably slow, nitpicky, and unhelpful. Total waste of time and space. Avoid this branch if you actually want to get anything done.

8 employees and only two working with costumers, one on the window and one at the desk, the rest of…read morethem either counting money or typing something on the computer, they're trying to do everything online and pushing you to do it at the ATM since I'm a sever I can't deposit too many cash at the atm cuz it will take me forever you need appointment for Avery thing and at the window there's not much you can do.