In my opinion, avoid. I really wanted to like them as it was my home shop (Encore) before it was bought by Firos II. With Encore, I really loved it and could drop of my car whenever and expect quick and quality service. That's not the case anymore. In general, my experience is that they are slow with the work and bad with communication. First time in, I had an issue with my Tire Pressure Monitor. I took it in the morning, said it would be done by 3pm, because I needed the car to get my kiddo. They said no problem. By mid-day I had heard nothing, called them and they said it would not be finished. Ok, took it back another day, again early. This time they handed it back to me same day and said good to go, but to let them know if the Tire Pressure warning light comes on because they did not have a chance to drive it long enough to reset. Unfortunately, the light did come back on and after a third visits with them the light came back again. At that point I just gave up trying to fix it with them. Took it to Discount Tires, and had it fixed within an hour. Based on that, I should have known better but wanted to give them a second chance. When my clutch failed. They turned it around in 1.5 days. At first, this was a decent experience at first (keep reading below), but then, after the first quote, they finally looked into the vehicle and said they clutch replacement kit they purchased needed something more. That was unfortunate and expensive, but it needed to be done. So 2 months after the clutch, the front wheels started to bobble on tight turns. Took it to them in the afternoon and knowing they are slow, I knew not to expect it the same day. Totally fine. But then the next day, it was 11a when I called them at which point they let me know they had not even looked at it. This time, I had enough, and just picked it up and took it to another shop (finally, I know). At the next shop, super quick turnaround, but here's the kicker, as they were examining, they let me know the looked at the clutch. And they said "whoever did your clutch job, had no idea what they were doing." They also mentioned that one of the bolts (axel nuts) should have been torqued to 165lb, but that it was done to over 200lb+, they couldn't even remove it without a gun. They speculated that Firos had also damaged the wheel hub in the clutch replacement. So that was my experience with Firos and I'm trying to be as accurate as possible. I guess I was expecting the high quality, great communication, and efficiency of the previous owner. My advice to Firos is they need some more experienced mechanics to help with turnaround and quality work, the front desk needs to call people with updates--even texts would be great--and help set expectations for turnaround time. Lastly, don't give quotes until you've properly reviewed the vehicle. Hope it helps those looking through reviews and to the business owner. read more

amazing customer service had me in and out would recommend anyone that has car problems. I have had such bad luck with mechanics in the past and my experience with Firos auto has turned my luck around. Please give them your business! read more

He is the best man that has ever fix my grandmas car in a day or two he has really good service he will explain everything we need to know

Absolutely great group of guys there Fast, Thurow, and better Prices then most places we have used, we now take ALL our Fleet vehicles to them! Including our Tire purchases which is a lot with all out trucks being Dually Diesels. Our employes take their personal vehicles to them also! We all recommend this shop for any of your needs! read more

since moving to Colorado I've been connected with Firos Auto and have learned what it means to receive quality, trusted service. as a women and someone with little knowledge on mechanics I felt heard and respected. from the time I dropped my car off, all the way up to the time I picked it up the GM Luis and the service advisor Adrian gave a detailed explanation of what the problem was, how they fixed it and what to do to maintain it. I won't be taking my service any where else! read more

In May this year when we drive our Sprinter van to Chicago Restaurant Expo for exhibition, when we entering Denver city for breakfast, our van check engine light came on and immediately losing power, driving speed drop to 40 miles or less per hour, we try to call many auto repair shop in Denver, non of them were willing to fix our van the same day. We fortunately meet one of the very nice local driver passed by asking us if we need help, after telling him our situation and we have to rush to Chicago for exhibits, he was very very kind for spending his time calling his mechanic friend for referral, and connect us with Firo repair, after Firo owner Luis learn about our situation, he told us drive by and put us in priority. He and his team work overtime that evening repairing our van and we able to hit the road after 6:30pm the same day. We were very grateful for his help and efforts for working late, making our business trip possible. Thank you Luis and your mechanical team, you guy are wonderful and kind. read more

I caught Encore Automotive & Tires illegally dumping tires in the alley behind my house. Not only that, but the guy who dumped the tires checked the handle on my vehicle to see if it was unlocked. I guess because two crimes are better then one? I called Encore and spoke with a gentleman who said that he loaned that truck to someone else and he wasn't responsible. I gave him an opportunity to come back and pick up the tires before filing a police report. He chose not to do the right thing. read more

Firos Autohaus - Checking to see if vehicle is unlocked. - Auto Repair Near Me - Denver, Colorado

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I made the mistake of ordering tires on tirebuyer.com and supposedly this shop is part of their installation network. I called them and the shop tells me that they received 8 tires but he didn't have any notification of what they were for and he returned them. I don't think that's very reliable. The guy actually suggested I pick them up and bring them to him for installation. Are you kidding me?Luckily the people at Discount tire were very nice and they're going to take care of me read more

Love Kwang and his mechanics. Been going here since 2014 and even though we live across town we can't give them up. You can't find better quotes and they never upsale. Great recommendations for tires, service has always been same day. Did a bumper to bumper check before a long road trip and totally hooked me up. Very trustable. read more

I walked in this place with a car issue and without an appointment. These guys quickly assessed the issue, got me in immediately and their hard working crew completed the work and got me back on the road within a couple of hours. They were friendly, fair and honest. I will definitely use them in the future and will highly recommend them to family and friends! Thank you Encore! read more

I love finding places small business gems especially for something you need to visit regularly. The ownership and staff are genuine, trustworthy and quick. I figured I would have to wait because they are busy as they should be because they run a quality business. Bring your vehicles here if you want to be taken care and keep small businesses in business! read more

Quality and affordable no-frills neighborhood mechanic. These guys know all types of cars and they're honest. Got my car diagnosed w/out a $150 fee and fixed it all in the same day after walking in! They've definitely earned my future business. For reference, I have a Toyota and Honda. read more

Honest, affordable, reliable, friendly, and quick, I don't know any better way to describe this place. You come in and they will fix your car, give you an oil, and rotate your tires all without the worry of them ripping you off. This is a great place, and I highly recommend it, we go to them for oil changes, and any time we have car trouble. read more

Got my car back with front end damage they messed my car up more when they had it and Kyung told me one of his customers probably hit it but didn't volunteer to look at his cameras or anything and she has told me he knew somebody that could fix it cheap so chi Young and Don are a scam. So I only gave a one because zero was impossible to give but they ain't even worth a zero now my bumper is falling off my car they are just the worst place ever wrecked my car read more

1 Star is being Generous I'd give 0 stars if I could I've been a customer of Keung and Encore AutoMotive for years and sometimes he would fix stuff but the last time I picked my car up from his shop somebody had backed into my car and you could tell there was front end damage with the front Humber popping out a little bit and license plate bent it so when I confronted him he said "maybe one of my customers hit it" and I asked if he had cameras but never offered to look. So anyways I said he doesn't fix things because I've had 2 clutches and 2 cattle attic converter's done in the last 5 years on the same car he got out of me. But this last stunt of my car being wrecked was the last of it especially because he couldn't be honest about it and tell me what happened so you be the judge if you wanna do business with Mr. Keung but I wouldnt trust Don in there either. Scam! Shady business. read more

These guys are the best in Denver. I won't go anywhere else. Always reliable, honest and quick to get the job done. I've been bringing my cars to them for over a decade now and there is a reason for that. read more

I have taken several cars to Encore for various repairs for 4+ years now. The staff is great and prices are fair. My kids are now taking their cars there too. Don and his team are excellent! Highly recommend. Clint. read more

I feel like I was cheated, called in for a quote for two tires said 100.00 installed, then when all work was done it's now 200.00 get it in writing. read more

This place is great. Easy and fast service. Pricing is fair. They are very knowledgable and explain things in a way someone like me (who knows nothing about cars) can understand. Thank you! read more

These guys squeeze me in quick, got me out fast, and did me a solid (wrote me a note for my insurance). When the power went out, he was really chill about not being able to collect payment by credit card. Seems like a great place. read more

These guys are great! We've taken all our vehicles here for years! Encore is Honest and friendly! Pak and Don always help me out quickly and they are fair! Prices are more than reasonable and being a female it's especially nice to know I won't be taken advantage when I walk through the door with mechanics saying "you need this, this, and this done" to rack up the prices! Love they're honest and down to earth and will work with you to get the best value and back on the road ASAP! Would highly recommend this crew! read more

Amazing people, got me right in. Very professional and courteous. Helped me out at the end of their day and got me back on the road.

Encore was recommended by Dave of Automotive Revival after describing a Prius brake noise to them over the phone. Sure enough, after a test drive and about 10 minutes of work, Kiang of Encore removed the noise. We were in the last half of a cross country drive and the were a couple of loose things in the suspension, and the lugs of one front wheel were a bit loose. Toyota forums entries with similar problems share experienced of hundreds, if not thousands of dollars of repair costs. I'm so happy for our luck of finding two honest auto repair shops in Denver through Yelp read more

We used to use these guys all the time for my work and they were slow, but ok and convenient. However my last experience ensured that I will never return. I got my tires mounted and balanced along with an alignment back in February. One tire had a small leak immediately after they were installed. And also, the wheel got worse and worse at higher speeds with a slight vibration, meaning the tires were not balanced correctly. I brought the car back in, due to the issues being small and it being hard to make time, it is now June. I called ahead to make sure I could stop in before going to work to make sure they could do it, and he assured me they could. I get there and my car sat in the parking lot for an entire hour. When they finally pulled it in, he said my front tires were wearing on the outside, and when I said they aligned it, all he had to say was "potholes, winter" very rudely. He said the leak was caused by the chrome on the wheel not sealing, which should have been fixed in the first place. And to top it off they rebalanced and rotated, and the vibration is just as bad, only in the rear now. Needless to say, I will not return. read more

Had my best auto repair experience here! They got me in right away and I was out in under an hour. They charged less than Big O, Sears and other places I had checked. Highly recommend! read more

We have used Encore for 10 plus years and have always had great service at a fair price, I was raised in an automotive family in Denver dating back to the 60s, like any industry you learn who is the real deal through inside information, these guys are the real deal. read more

After more than 3 months of promises, I'm still hoping the owners of Encore Automotive will do the right thing. After paying them $900 to replace a fuel pump and starter, my car was wrecked while at their shop. The entire front end was crashed. After telling me they could not make the car run, $900 later, I went to pick up the car to take it somewhere else and found it crashed. The owners who I still believe are good, honest people, promised me they would have the body damage repaired - that was in October. I offered to file a claim with their insurance company, but they insisted they would fix it without involving their insurance. I've called to check on the car almost weekly and each time was told they were trying to match the paint color. In early January, I called and Don told me the body shop needs the car to be running in order to get it into the bay. Today (January 31, 2018), I called and pleaded with the other owner, (Don's partner) again and initially he said the body shop needs the car to be running to get it into the bay area. I suggested that all they have to do is tow the car and push it into the bay, but in any case, its a problem they need to figure out since they are responsible for the body damage. I am only asking them to repair the body damage since it was wrecked on their property while in their care. I asked for the name of their insurance agent and again they promised to fix the damage without filing a claim. I'm still hoping these guys will do the right thing. I can't help but wonder if its because I'm a woman that they are taking advantage of me. read more