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    Firestone Complete Auto Care

    2.7 (31 reviews)
    Closed 7:00 am - 6:00 pm

    Services - Firestone Complete Auto Care

    Tire balancing

    Tire installation

    Tire Pressure Monitoring System repair

    Tire repair

    Tire rotation

    Firestone Complete Auto Care Photos

    Recommended Reviews - Firestone Complete Auto Care

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    2 years ago

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    2 years ago

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    9 years ago

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    4 years ago

    These guys are great about getting a state inspection scheduled and helping get it fixed and out!

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    7 years ago

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    8 years ago

    The crew at Kemps River honest and outstanding in our repair. Thank you again. The best.

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    9 years ago

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    Ask the Community - Firestone Complete Auto Care

    How is this Firestone now? Under new management? Reviews are fairly old. So looking for close to home shop near Kempsville and Indian river area.

    Don't go to this Firestone unless you want to be told by the manager not to bring your "piece of shit" back, you enjoy overpaying and don't mind rude service personnel at the front counter.

    Don’t See Your Question? Ask Away!

    Review Highlights - Firestone Complete Auto Care

    Justin the manager drove to norfolk to get my tires since it would not make the 2:00 delivery deadline.

    Mentioned in 2 reviews

    Read more highlights

    Speedy Auto Service - I always appreciate a clean and comfy waiting area :)

    Speedy Auto Service

    (26 reviews)

    Called other auto shops in the area and was told that I would have to drop off my car for 1 to 2…read moredays since all state inspection is first-come and first-serve and there was a wait. Decided to stop by Speedy since it was in the most convenient location for me, and if I had to wait or leave my car then so be it. Front desk service was friendly, was told it would take up to an hour so I decided to wait. Waiting area is small but clean with comfortable chairs and water. I brought my game console to keep myself occupied but they finished inspecting my car within 40 minutes and I was off on my merry way. Definitely will come back for future car inspections.

    I have been a customer of speedy since 2019, but will not be returning. This company has apparently…read moregone significantly downhill. I dropped my truck off for loud suspension noise. The suspension was inspected but "no issues were found", so they performed a lubrication on the suspension and sent me on my way. A week later, I took my truck back to Speedy for an inspection and it was noted that my suspension upper control arms were "worn and needed to be replaced". I asked why it wasn't caught before and was told that the first technician that inspected it "didn't know what he was doing, and would be trained. I was not given a refund for the lubrication, despite it being a needless service that wouldn't have been done if they had caught the problem the first time. I gave them another chance when I had engine squealing. They said it was the alternator, and that I could replace it. I had them replace it, and today, less than a month later, my truck died on the road and had to be towed. The dealership that it was towed to found the alternator to be bad, the drive pulley to be worn, and the belt to be frayed. All things that should have been caught by speedy the first time. They refused to refund the alternator because "the warranty is void" for another technician touching it, despite the truck not being drivable. I would think a reputable company would be able to refund a defective alternator in a situation like this. Take your business elsewhere, this shop is not what it used to be.

    Take 5 Oil Change

    Take 5 Oil Change

    (88 reviews)

    I've had the distinct displeasure of visiting this place twice, and both times it felt less like an…read moreoil change and more like a reality TV drama I didn't sign up for. Visit #1: The dude doing my oil change seemed to think he was auditioning for The Bachelor. The minute I mentioned I could change my own air filters, he was all, "So... do you have a boyfriend?" Like, bro, what? Are you here to service my car or apply for the position? He did chill out when I said no, but the whole interaction had big "creepy Tinder date" vibes. Visit #2: This was the real pièce de résistance. I showed up slightly overdue for my oil change, and instead of a simple, "Hey, try to come sooner next time," I got verbally annihilated. The guy was sooo mad, slamming tools around like he was auditioning for a WWE match. Then when I asked about using a coupon (because, duh, who doesn't love saving money?), he basically growled, "Absolutely NOT." Okay, Scrooge. But wait, it gets better. I paid in cash, thinking it'd be easier (mistake #1). This dude LOST it--slamming register drawers like the cash personally offended him, muttering God-knows-what under his breath, and then storming off to another register to finish the transaction. When he handed me my change, I swear he was two seconds away from yeeting it at my forehead. Finally, I asked him to reset my oil change indicator (a very normal request, mind you), and he straight-up ignored me like I'd just asked for a kidney. Instead, he gave me a dead-eyed "we're done here" and ushered me out like I was some ex he'd been forced to see at Thanksgiving dinner. Moral of the story? Skip this nightmare of a garage and head five minutes up the street to Valvoline. They'll change your oil without you having to relive your worst breakup.

    Went there for oil change and sign said open but when I went up person said it was closed...when…read moreasked about it further he jus walked away. Do not recommend newtown road

    Valvoline Instant Oil Change

    Valvoline Instant Oil Change

    (44 reviews)

    This business has big problems. I brought my truck in for a "quick oil change." Nothing quick about…read moreit as the staff was in no particular hurry. The constant attempts to upsell unnecessary filters, fluids, and washer blades was obnoxious. If you didn't know what was going on, you could easily was away with a $300 bill for stuff you didn't need. The oil change itself was slow and of questionable quality. When done, the attendant gave me a 'next oil change' sticker that said I needed one in 3000 miles...which is absurd. When I called out the discrepancy, the attendant claimed Valvoline recommends every 3000 miles. When I showed him the Valvoline website that said my new oil was good for at least 7500 miles (vehicle manufacturers recommend 5000 miles), he just shrugged his shoulders and walked away. This is either incompetence and apathy or a business sanctioned scam to get customers returning unnecessarily. Could be either. Needless to say, steer clear of this business.

    The team here is awesome, I am very happy to bring my car here... Austin is always super friendly,…read morecourteous and very professional and has taken great care of me... The dude has excellent customer service skills... That's so hard to find these days, you might want to hang on to him! I always recommend you folks to others, even brought my GF's car here before... I used to use Valvoline up north in the DMV area for decades... I was happy to find one here... Keep up the good work!

    Firestone Complete Auto Care - tires - Updated May 2026

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