I dropped off my car at Firestone Store in Vernon on July 10 for an oil change and an inspection of a suspected oil leak. When I left the vehicle, the touchscreen on the console was fully functional and had no cracks or damage. When I returned on July 12 to pick up my car, I immediately noticed that the touchscreen had been physically cracked. The damage was discovered while the vehicle was still at the Firestone location, and I reported it before accepting the vehicle back. The employee I spoke with was rude and dismissive, stating that Firestone was not responsible. Even claiming that no one touched the inside of the car at any time (even to move the car inside for work...) because the worked we requested was for other components. Because my concern was not taken seriously, I left the vehicle at the store and returned on Monday to speak with the store manager. I requested that any surveillance footage be reviewed to determine what happened, but I was told there were no cameras covering the whole Firestone area. To date, Firestone has provided no explanation for how the damage occurred and has not conducted any meaningful investigation while my vehicle was in its possession and control. My experience at Vernon Firestone has made me question whether VERNON FIRESTONE is worthy of customers' trust and whether vehicles are truly being handled with the care and respect they deserve. Protecting customers' property and addressing concerns responsibly are fundamental obligations of any service business!!! read more

Firestone Complete Auto Care - Tires Near Me - Vernon, Connecticut

I brought my car in to have struts replaced and the following day began hearing a lot of rattling. I brought it back for more work and was told that the rattling had nothing to do with the work they performed. When I came to pick up my car, it had a broken windshield. They denied responsibility so I called their corporate office and they had an inspector look at the vehicle. They found a broken bolt on the skid plate that was rattling and fixed that, but denied my claim and refused to fix my windshield. So, in sum, I brought my car in with an unbroken windshield, left with a broken windshield and a rattling skid plate, which continues to rattle, despite their broken bolt "fix". I would steer well clear of this joint. read more

I have used this outlet in the past for automobile related problems and they have come through with ample results. My problem is that I live directly behind this store and on many evenings, the employees stay after hours and work on their Kpop cars and sit there and rev the engines until they produce engine backfires, because this apparently is cool!!!?? Pretty sure this excessive revving and popping caused the stroke of my neighbors dog. They continue to allow this to happen. Next time I will call the police. Poor neighbors, this business is not welcome or affirming. read more

Came here for an alignment and suspension diagnosis. Was told my front and rear break pads and rotors were bad and all needed to be replaced as well as an oil change because there was a slow leak at the oil filter. The break pads in the rear were bad due to a warped rotor but the front had more than enough life left in them. When I told them them I would do the break job and oil change/filter housing replacement myself they made it seem if the car was underivable (maybe because I'm young), even the 5 minutes down the road to my house was too much strain on it. I got home and checked the oil and it was well within the safe range for oil level on the dip stick. I then SAFELY drove 2 hours to a friend's house to do the work myself with no prior experience. Moral of the story is don't blindly trust them and make sure to check out what they are saying yourself. The only reason this review isn't 1 star is because they diagnosed the oil housing leak and rear warped rotors correctly. Pictures of front rotors with at least another 20k miles left on them, it was the same on each side. read more

Firestone Complete Auto Care - Rotors - Tires Near Me - Vernon, Connecticut

See all

I'm sure I'm like most people and don't enjoy spending money on big-ticket expenses for my vehicle, but at least when I'm here they give me a full explanation of what needs to be done and why. You gave the option of waiting with your vehicle or dropping it off and coming back later, depending on your schedule. I like being able to make their availability work with my schedule. During the pandemic they have the same staffing challenges as many other businesses, but they were able to fit me in around my schedule and I really appreciated it! read more

I brought my car here to do a front wheel bearing and was treated very politely. I usually would do work like this myself but not having a bearing press i opted to let them do it instead. They did the work in a morning as I expected and the car repair was done very well. I also liked that they didn't try to push me to do both front wheels to price gouge me. Very nice experience all around and I tend to be a critic more than I should be at times. I highly recommend this garage for repair work. read more

Bought tires from eBay. Also bought mounting and balancing from car advise. The y installed and tried charging for mounting and balancing. Told them it is paid for through car advise on eBay. They said need a purchase order. Showed them purchase order with name on it and order number. They said the order number starts with a letter not a number. After arguing with this GED employee, he actually brain stormed and called the place. Mr.GED starts to question the person on the other end but after 15 minutes GED finally realized that they mounting and balance was already paid for so anything that had to be solved on their computer was their problem. The bottom line is go some where else any where but here or that other dirt hole P. e. P. B. Oys. Avoid this dump no matter what. read more

I pulled into this Firestone, while on the road from Boston to Maryland. The heat shield on my car had lost a few bolts and was dragging, making a horrible sound and sparks on the highway. I was treated to a quick response, where they were able to put my car on the lift immediately and remove the offending heat shield. No charge, and sent us on our way in about 15 minutes, saving what could have been an aborted trip. The only condition was that they get to pet my dog. I'm very grateful for this somewhat old-fashioned, friendly service. read more

I brought my car to them for 2 new tires in back and all balancing on all four tires, and alignment. I have a lifetime alignment with them. They showed me my front right tire was very worn on the outside of it, the last time they did my alignment they said I was out of adjustment, but I will be ok it's just very minor it will not affect anything. Well needed to buy a new tire for $350. both rear tires were not balanced correctly. I bring my car to an alignment specialist, and he told me he just loosened two bolts and moved it back into adjustment, $80 to him. The back two tires had balanced not by them for other $30. I tried to reach out the Firestone called and sent an email, but of course no response. I would not trust this place! They costed me a lot of money. read more

Tire installation should by all accounts be a simple task for a shop that is associated with a tire company......so one might think. By any standard this shop in Vernon brings a whole new level to mediocraty and highs in WTH. They did a superior job of gouging my aluminum rims with a tire machine. Also took no responsibility for returning a obvious leaking tire to the customer. Clearly I had not learned my lesson completely about how poorly this shop is because this is the 3rd time they had screwrd with me. Count me out Firestone I'll take my chances with the zombie apocalypse rather than go to you for 'professional' help. read more

I purchased some tires from tire rack and brought them to Firestone in vernon to be mounted. They removed all my wheels off car in the process they dropped one wheel on its face and damaged it (see pictures) Manager trey St Louis tried to lie and cover it up when he was not even the tech who did the work. I was unable to get help or a resolution at this location and had to call corporate to file a damage claim. If you make a mistake be honest about it mistakes happen and I would have been ok with that long as it gets fixed. Waiting on call back from corporate also contacting the BBB. Not how I wanted to spend my Saturday off from work They also put my directional spin tires on backwards. You do this for living and put directional spin tires on the car backwards interesting? read more

See all

Ordered tires from Tire Rack and had them shipped here for installation. Called on a Sunday afternoon and was able to get a slot to get them installed. I was asked the make and model of car, as well as the brand of tires I had shipped to the shop. After about an hour wait, installation payment was made and I went to leave. Checking the tires I saw they were not the ones I had ordered, even though I was previously asked which tires I ordered. I went back in and noted that the wrong tires were installed. The manager verified they had my tires in the back and had the mechanics install the correct tires. A free oil change coupon was given as compensation for making us wait longer. Aside from the wrong tires initially being installed the install itself was good. The car rides well and the tires feel well balanced. read more

These guys are seriously amazing. I believe the man up front who helped us was named Neil and he made sure that he could get us in and have the right tires for us. He was extremely patient in helping us and even helped reactivate our card (which seemed like a long process so we really appreciate him). They stayed late to fit us in even. And he was able to make sure we had the deal going on for tires. I really appreciate everything that Neil and the company did for us! read more

1. Getting my snow tires off and my summer tires on. Sloppy work leaves me with one whitewall. 2. Oil change done but no updated sticker. 3. Quoted me for a valve cover leak repair: $760. Really? Larry's is doing it for less than half that. 4. Told I need 4 tires. Larry's showed me less than 50% tread wear. Result: Trust = zero. read more

Excellent experience. Having your car break down is never fun especially when it happens at 5:30 on Tuesday. This place is open till 7 every day and can take your car right up until 7. Tim out front was more than helpful and accommodating to me since he knew how difficult it could be to have your car break down. Would go back 100% of the time for car repair. read more

Well let's just say car ran and started fine with its issues. Drove it there looking to get diagnostics and oil change. I clearly stated I couldn't afford a lot of investment since I know the car isn't worth that much, just wanted to get so it would pass emissions. It wasn't that it was high but how they made it like it was still wouldn't be enough. Very predatory and adherence to their protocol. Not impressed-no stand out qualities to give any but one star. And sadly that's still to much merit, read more

Got a tire alignment and wheel rotation on Fourth of July weekend. Must have been too eager to get out for the holiday as my car is now having issues it never had before taking it. My steering wheel now shakes going anything above 55 mph and my car still pulls to the right. They told my I had to get my rear brakes replaced so we did but apparently that "distracted" then from noticing I also need tires because I came back 10 days later after showing my family my car issues and they now claim they got so distracted by my brakes that they forgot about me needing new tires. They only did two brakes but forgot that all 4 of my tires that are infront of your face the whole time "urgently need to be replaced" they will send you away in a death machine ans not own up to their mistakes. Utterly ridiculous. Beware because we are getting a second opinion as many other people have said Firestone is only out for money! read more

Super quick and helpful! I went in for an oil change and they completed it in just a few minutes, they filled up my washer fluid and filled up all of my tires for free. read more

Brought my BMW for a oil change and to rotate my tires. I've been going there for a couple of years and to be honest I don't know why. There constantly trying to rip me off seeking me services that I don't need and my last visit will be my last. My car shakes like crazy and didn't before dropping it off. They claim it needed to be balanced so they rotated the tires the way it was before and it shakes even more. Shady service!!!!! read more

Went here to get a simple O2 sensor replaced to pass emissions. Was quoted $200. Paid $324. Also, was told it'd only take an hour, then three hours later I got my car back. Not only was that troublesome, they tried to brow beat into $1500.00 worth of nonsense repairs, stretching the truth to use scare tactics. Very unprofessional and sleazy. read more

I brought a flat in to get fixed at around 12:00. They said they would call when ready. At about 4:50 i still had not received a call and they close at 5:00 so I decided to head down there. I get there they tell me its ready and apologize for not calling. The rep brings the tire out to my care except its the wrong tire. He goes back in the shop to find it and it turns out they gave my tire to another customer. They call that customer and he brings it back and picks up his correct tire. In the process he points out another nail that was in my tire that they didn't fix. This was not my first bad experience here, last set of tires I bought there several years ago never stopped leaking and I had to go back more than once to get the problem solved. I really think they have untrained workers with no supervision and based on some of the other reviews, I don't think I'm wrong. The manager tried to give me a free oil change to make up for it but if you can't handle tires, I'm not letting you anywhere near my engine. I requested a refund instead which she agreed to provide, so at least there's that. The only reason i was here in the first place is that Town Fair Tire is closed on Sunday. Never Again. read more

I brought my car in for alignment and to replace a snapped stud. They are like sure we can had that no problem. It took three hours to do this. I go to pay nd they are like you alignment was barley off and stud is in. Pay my bill driving home i notice my car is pulling to the right now. The new stud they put on my car was the wrong one aswell. Had to travel all the way back. They are like well you didnt tell us it was going to the right. Well wouldn't i get an aligment to fix that and wouldn't you guys have caught that on a road test. By far one of the worse experience I have had with an auto place. I wouldn't even trust them to change my oil. Avoid at all cost. read more

This place is ridiculous and I'm never coming back... they charge me 500 dollars to fix a window that won't go up... they try to scam you with their false sales and then make up the sale deficit with a huge labor charge... in the end you're paying more. The waiting time is ridiculous, they were going to charge me an extra labor charge to go home and come back because they didn't have the parts and they would have to take the door apart again if I left. This is the worst place with their overpricing labor and long waiting times.. Don't go here. read more

Got an oil change there, they under filled the engine by 4 quarts of oil and the engine fumed with burnt oil.

Vernon Firestone stayed open late for us the night before Thanksgiving when we found we had a flat tire. When we pulled in they were already closed, but they still helped us. They fixed the issue with the tire quickly and did it free of charge so we could get home. We have to go back for a better repair soon, but they saved us such a hassle on a busy evening and with small children in the car. read more

Can't thank these guys enough. Our family of five was driving from Boston to NY for a long weekend in April 2015, and somewhere around Vernon CT we heard a scraping noise on the front tire. Part of the plastic wheelhouse had become detached and was scraping against the brand-new front tire. (We had had the tire replaced just days before due to abnormally worn treads - turns out in retrospect the same thing must have been happening for some time but we hadn't noticed it). The scraping was clearly damaging the new tire and we weren't comfortable continuing all the way to NY without at least a temporary repair - but it was nearly 6 pm on a Friday and we were pessimistic about finding a mechanic. A GPS search turned up this Firestone nearby, and when I called at 5:55 explaining the problem, I was told "well, we're supposed to close at 6, but if you're not too far away just bring it in." We headed straight there, the guys checked us in, re-attached the wheelhouse within half an hour - staying well past their scheduled closing time - and after all that? Didn't charge us a thing! They said it was no problem, didn't cost them anything, no reason to charge us. We'll need to get the part replaced, but their fix held up all the way to NY and back. I might have expected this kind of service from an auto shop where I was a regular customer - but to treat complete out of state strangers like this? Astonishing. Customer service well above and beyond expectations. read more

I would give zero stars if I could. For something that should of took 5 minutes it took 2 hours. I kept losing air in one of my tires so I brought it in because I was told it would take 5 minutes, no appointment needed. After waiting for over an hour they drove my car in the garage. I asked 20 minutes later what was going on, which they said they couldn't find an issue with it. I ask for my car back and it took them another half hour to pull my car out of the garage. I was livid! So I decided to take it to my dealership and within 10 minutes they found the nail and patched it up. Do not go to Firestone! They are a complete joke and obviously a bunch of idiots if they are a tire place that couldn't find a nail in a tire. Please go elsewhere! read more

I've had my vehicle serviced for two rear bulbs to be replaced, an oil/filter change and tire rotation. I'm assuming the oil and filter were changed without any issue and that they followed through with the rotation. I say this because one of the bulbs was not changed because of it's apparent difficulty to access. My indicator light was still on after the service so I went back to have them check. I watched the tech struggle to get access to the bulb, even scratching some of the exterior paint and broke a small piece off of an interior panel followed by dirty finger prints on the head liner. Clearly he did not know how to properly access the bulb nor did he th first time! I will not be spending another dime of my hard earned money with that crew again! read more

On my way from MASSACHUSETTS to Atlantic City and my car started acting up. I didn't know what the problem was so I called my roadside assistance & they sent a tow truck. I called firestone to see if I could have it towed to their location so they could check it out to see if they could find the problem. The tow truck would not be to my location for 45 minutes and Firestone was about to close. They said to have it brought to their location anyways because more than likely they would still be there . They even assisted me in confirming hotel accomodations that took pets & gave us a ride (myself, 2 kids and a dog) to a local hotel. The next morning they called and said they identified the problem quickly. The wheel was close to coming off. They tighted all the wheels. Once again they sent someone to pick us up from the hotel. I am very thankful for the help that the firestone employees provided. They went above and beyond what I believe I have seen in a long time in the customer service arena. Thank you read more

The Vernon strore took care of the problem, which turned out to be a defective plug wire. The car runs better than ever, achieving its original EPA highway mpg of 28 mpg on a 200 mile trip this am. I am a happier camper - cannot blame the store for a defective part. read more

Poor customer service. They changed my tires and tried to throw the old ones away even though I explicitly said i was keeping them. Also charged me almost $50 for "parts and service " that was not explained beforehand. Quite rude! Use the bloomfield firestone instead, they are way better. read more

My neighbor suggested that I go here (She said it is the only place she takes her car). I had a flat tire and was able to bring it right away - they were so helpful and so nice - I would highly recommend them! read more

I've been a customer of the Firestone store on Rt 30 in Vernon for over 10 years, and I think it is an excellent shop, run by an honest group of service advisors, and with very good mechanics. I've had them do work from tire and battery checks and replacements, to brakes, suspension and alignments, to engine timing belts. I've almost always been fully satisfied the first time, and if there was ever an issue, they made it right. Little pressure to do extra work - they advise what's needed and you make the decision. The people at this store have earned my trust. I recommend this location highly. read more

I would give this center a "5 star" but I haven't ever given a reviewee 5 stars! These guys are professional and consistent. I haven't had a bad experience with anyone at this facility in the 20+ years I have used it. I don't know the owner or any of the employees or managers personally, and you get what you pay for. The key with tires, and any other under the hood repair, is to UNDERSTAND what you are asking for. Does anybody really want to buy tires or even worse, fix a flat or damage? No. These guys have always done their best for me and my family. Compare Firestone with your dealership. Is the price, experience, quality and availability the same? Often not. By the way, they tend not to upsell service, like alignment, but will offer it. That's a plus. I would recommend this franchise in the Manchester/Vernon/South Windsor area and suggest in staying away from the old school "mom and pops" in the same. Good luck! read more

I got great service from them. Replaced 4 tires on one of my car, and then 2 on my other car. Excellent deals. There was no pressure for buying any particular brand of tire. On one occasion, I was told that I could wait for another 2 months before replacing tire; which impressed me. I would recommend this place and will go back to them again for any repairs. read more

We can't thank Firestone Complete Auto Care in Vernon, CT enough for their amazing service. About 30 minutes into our 8+ hour drive back to Virginia on the Mass Pike, with two kids in tow, we noticed the low tire sensor light come on. Thankfully there was a service station just off the highway less than 5 minutes away. My husband stopped to put air in the tire and we were back on the road. Less than 10 mins later the tire was completely flat. It was pouring rain. And a Sunday morning, around 7 am. We knew we couldn't do the rest of the drive on a donut, so figured we should find the closest Costco, wait for them to open and hope we didn't have to wait too long to get a new tire. My sister in law helped research a spot on our route to get a new tire, and suggested this Firestone in Vernon, CT, right off of I-84 (the same way we were heading). Not only were they open on Sunday, they opened at 8:00 am! I called and the pleasant woman who answered said she could get us in, and since there were cars ahead of us, we'd likely have to wait 1.5-2 hours to get in and then another 1.5 hours for service. We decided this was still our best bet, so a half hour later we hobbled in. Not only were the facility and restroom clean and the Service Coordinator friendly, they got our car in immediately, assigned two technicians to change the tires (we were due for new ones anyway, so opted to get four new ones while we were there) and align the car. We were back on the road in an hour!! It's difficult to find outstanding service these days, but this Firestone exceeded our expectations and we couldn't be more thankful for their prompt and excellent service! read more