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    Firestone Complete Auto Care

    2.4 (53 reviews)
    Closed 7:00 am - 7:00 pm

    Services - Firestone Complete Auto Care

    Auto diagnosis or inspection

    Auto maintenance

    Auto fluids and filters maintenance

    17 More Services

    Oil changes

    Auto wheel alignment

    Auto repairs

    Auto battery or electrical system repair

    Auto brake repair

    Auto engine repair

    Auto HVAC repair

    Auto transmission repair

    Auto wheel and tire repair

    Routine automotive maintenance

    Transmission leak inspection

    Tire balancing

    Tire installation

    Tire repair

    Tire rotation

    Tire Pressure Monitoring System repair

    Wheel alignment

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    rear brake pads said to be at 0. Totally possible, but rotors definitely not grinded.

    I went to Firestone today to save money on my brakes. I had two issues. One was a nail in my tire, the other was rear brake replacements. I was informed after the tire was removed that it was a "run flat tire" and although they saw the nail they couldn't replace it because it was a run flat. I asked my guy friend, he had never heard of that term. Also, the tire treads were good and still thick. I was told I needed four new tires for my 2021 Audi and I could easily do this with their credit card. I declined. The next issue was my brakes. I was told the pads were at zero and rotors grinded down. The manager lady offered to show them to me. It seemed in hopes I would say no. I chose to see them because I had not heard grinding. I walked over to the technician and asked him to show me the rotors, and he said that I would probably not be able to see them until he took them off. I said, well how do you know they are grinded down metal to metal if you haven't seen them? He said it was behind the wheel thingy. However, my wheels were already off and on the floor and so I believe that the rotors were right there. His friend laughed like he was caught. I waited for him to take the entire rotor off to show it to me. And I have included a picture. He said that they were not grinded at all. He then gave me an explanation about how I needed to have the roters changed because the new brake pads cannot be cut. It was circular talk. I let the manager Chrismery Estrella know that they should not say that rotors were grinded down if they were not and should instead say they had to change the rotors because they cannot cut brake pads. I said as a woman who is not familiar with car repair you should really say exactly what the issue is and not say one thing and then change it when I actually view the rotor. I went ahead and got the brakes changed because I had already spent two hours waiting. But I am confident that my rotors did not need to be changed because they are not damages at all. Also I googled whether this was a requirement for audi q3 and it says no. I do know that google is not everything, but it appears that they didnt need to be changed and this was a misleading upsell. Ultimately the tech told me the rotors were grinded down without even looking at them. When I questioned it, he then gave another reason that I needed new rotors. As a woman this did not feel like a safe space for someone who is not informed about cars. Here is a picture of my rotors... let me know if they actually needed to be replaced. I will not be able to recommend this place, $637 later for rear brakes and rotors and tire still with a nail. Also, the woman manager never came out again to complete my order. She assigned someone else who continue to say that my rotors were run down because the pads were at zero. I asked him as well if he has seen the rotors, he said no and processed the rest of my order in silence. Let me just say the only reason that I completed this order was because I had wasted time here and I had a very busy week left with the holiday. It is not the price, it is the principal and good business practices that need ro be considered before coming here. Unfortunately, I read the reviews after I had this problem.

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    11 years ago

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    5 years ago

    The worst manager and the rudest . I'll call customer service the area manager never called me back.

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    8 years ago

    This is by far my favorite place to bring my car, regardless of the issue. The employees seem honest and the customer service is top notch!

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    Page 1 of 2

    Firestone Complete Auto Care Reviews in Other Languages

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    Review Highlights - Firestone Complete Auto Care

    Was previously using the Brandon location but after being turned away at 2pm on a weekday for an oil change because it was too busy I decided to try this location.

    Mentioned in 5 reviews

    Read more highlights

    Mike's Mobile Mechanics

    Mike's Mobile Mechanics

    (42 reviews)

    I hired him for a pre purchase inspection. His quote was a bit higher than others but from the…read morefirst time we spoke I could tell that I would be paying for quality and convenience. I found him to be very professional and thorough. He is very honest and knows what he is doing. I was so confident in his work that after the purchase I drove the vehicle from Tampa to Raleigh without issue. I was originally going to have it transported. So in the end, he saved me money!

    Long story short our AC Compressor stop working so no cold air blowing. Over the past few weeks…read morewe've been comparing prices with commercial and mobile mechanics. To cut down on cost we ordered the parts and was willing to pay for labor cost. The prices we got, some was saying "stick em up " others were reasonable. But as time flew by the tone of each mechanic were either silent or up there prices on us. Moving to yesterday I reached out to 5 more mechanics from Google read the reviews and dialed (also text) nothing responses. Something told me let's try yelp especially since I'm an elite helper why not. We came across Mike, within minutes we got a reply and an amazing price. He came same day took out the old Compressor and installed the new one. The work was very professional and very honest person. He is definitely knowledgeable of what he is doing and what is needed. He gained a new customer and we're scheduling our next thing needed for our vehicle. He is what the world is missing an honest mechanic that is for the people not robbing the people. Kudos Mike's mobile Mechanics.

    Christian Brothers Automotive New Tampa

    Christian Brothers Automotive New Tampa

    (66 reviews)

    I am revising my review of Christian Brothers Automotive in Wesley Chapel. To be honest, I was…read morevery upset when I felt like I was getting the run around. However, after speaking with Nick i realized that there had been some mis-communication between me and the service representative. Nick has been at Christian Brothers for many years...I remember when he was a service technician and very good at it. I apologize for my character which was really not me at all. I allowed my emotions to get the best of me. Nick also explained that he understood that there were some problems on his end with lack of communication as well. It's good when people can come together and rationalize their differences in a civil and adult manner. As I mentioned in my initial review, I have always been satisfied with Christian Brothers automotive workmanship and honesty when dealing with them. While my initial experience in my mind was a let down, the way Nick handled the situation has totally earned my "trust and respect," and for that reason, I am happy to change my rating to 5 stars. I will definitely be a returning customer and highly recommend them.

    I have had work done on my truck several times over the years and they do very good work. I…read moreappreciate the professionalism, quick as possible "but not rushed" work they perform. I also the communication we've had while they had my truck, and, the patience they've had with me, and my schedule.

    BMW of Wesley Chapel - Damage after  Receiving car

    BMW of Wesley Chapel

    (58 reviews)

    Freddy and Andy were outstanding. They resolved our long-standing technical issue. We are so…read moregrateful. I am a long time, BMW owner and have dealt with many dealerships. This one is hands-down, the most professional and knowledgeable dealership. We purchased our car here, and also had a long-standing technical issue resolved. These guys are top-notch!

    Thank you, BMW of Wesley Chapel, for adding diaper change stations!…read more Six months ago, I left a review noting that there wasn't a diaper changing station in the men's restroom at BMW of Wesley Chapel. I'm happy to report that things have changed for the better, and I'm genuinely impressed by your responsiveness and commitment to families. What I appreciate Thoughtful design:** The diaper changing stations are conveniently located, clean, and well-stocked. Family-friendly environment:** It's clear you've put real effort into making visits easier for parents and caregivers. Professional service mindset:** It's reassuring to see a dealership take feedback seriously and act on it. Why it matters As a parent, small conveniences like this can make a big difference in what should be a stress-free service experience. It demonstrates respect for customers with children and a dedication to high-quality, inclusive facilities. Recommendation If you're visiting BMW of Wesley Chapel with a little one, you'll appreciate the added convenience. Thank you to the management and staff for listening, acting, and continuously improving the customer experience.

    Tire Kingdom - Ratchet left in my engine

    Tire Kingdom

    (68 reviews)

    I had a reservation through their website for 1pm. I got there and was told I would need to wait…read more1.5-2 hours. I asked the person if I should have done a reservation any other way or come another day. His answer was: "just because you have a reservation it does not mean you will be taken care of at that time". I then asked, again, if I should have done the reservation any other way or come another day and the response was that it would always be the same. I would not recommend to come to this place.

    I had my vehicle's battery replaced here in October 2024...a few days after Hurricane Milton. Then…read moreI drove it home where it sat in the garage for about a week while power and internet service was restored to parts of Tampa. Once I started driving again, I noticed a strange sound coming from the front of the vehicle. It sounded almost like a squeaky spring, barely noticeable except at low speeds when going over bumps. I tried to ignore it for about three days until it felt like water torture and I felt like I might go mad. I called a mobile mechanic, who came to my house and spent an hour checking all of the inner workings of the front of my vehicle. He could not locate the cause of the sound, but he noted that the battery brackets had not been tightened, and one small side bracket had not been secured at all because the screw that was used was not long enough or large enough to hold the bracket in place. He tightened the brackets, and handed me the one bracket that couldn't be secured. And as he was preparing to close the hood and provide me directions on what to say when I took it to the dealership, he moved his flashlight across the front while looking down into the vehicle, and said "wait a minute"... After a few more minutes of struggling, he pulled out a ratchet. So not only was my battery not secured when it was installed, someone had dropped a ratchet down into my vehicle and just left it there. Just, Wow. Thank you, Tire Kingdom. You can't have your ratchet back, the mechanic took it as partial payment. I should send you the bill for the balance!

    Firestone Complete Auto Care - autorepair - Updated May 2026

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