Would give them a minus 10 rating if I could. had a 1:00 PM appointment. Got there 20 minutes early. Had to wait for other customers but finally checked in about 5 after 1:00. Waited about an hour to see how they were doing. Told hadn't got to it yet but soon. Checked again in about 15 minutes because I had other things to do. Finally after about 1 1/2 hours checked again and finally told that they were short a person and probably would not get to it today can I come back. Very disappointed at the lack of communication and truthfulness. read more

This store location has over the years provided excellent service that have needed. Kyle today took the time to look over for us a new car where buying to check some thing on it. He was patient and very helpful read more

Took my car in because check engine light was on. They ran a diagnostic and said the left and right timing assembly needed to be replaced as wall as gaskets. They also said I needed new tires, battery, windshield fluid pump, and oil change. They quoted me $5200. They charged $200 for just the diagnostic. When I picked up the car my battery wouldn't work. They had to jump it. It was at 50% when I dropped off. I only drive it 2 days a week at most and had it checked in September. I also had my oil changed in September as well. I had only driven 1000 miles since then. I took it in to a different place that worked on my brand of car. They ran the diagnostic for free. It is not the timing but a left solenoid. Thats all. The oil is fine. My back tires may need to be replaced soon but front are ok. Battery is fine. I will replace the windshield washer pump myself and save $188. The cost of the solenoid is only $600. I cant stress enough to get a second opinion. read more

I will never go there again. 2 1/2 years ago, they charged me over $900 to put on a new rack and pinion on my truck. Now, it is bad already. I called them to ask what the warranty is, and they told me 90 days. So they charged me $900, for a pretty important part, that went bad in 2 years. Getting $900 every two years from a customer is a pretty good scam. I would not recommend taking a vehicle there. read more

very very friendly staff, super disappointed with the quality of work. i wish i could give this place a 5 stars but when i picked up my car the first time i didn't even leave the parking lot and i picked up the part they replaced off the ground and took it back inside. the second time i picked it up there was stains on my floor mat from oil, grime on my inside door handles and inside of my engine bay was covered in coolant and yellow diy. The mechanics need to be more passionate about taking care of these vehicles and releasing them in better condition then when they came in. i hope this review helps the shop be better in the future, this is not me trying to be mean but to help. read more

Is it often that a 50 yr old man get called "Bro" or is it because I'm an Afro-American? If the receptionist of your company the face of your company want a fast way to not get business. Then do this. Totally unprofessional and unappreciated. Thanks but no thanks "Bro". read more

Got thermostat fixed here last Friday and on Sunday my car overheated and it was out of antifreeze. It turned out my coolant hose had a hole, which I believe is from there because my car was not leaking an fluids before bringing it too them. They charged me $400 for the thermostat then another $200 for the hose read more

Took my car in once to get the tires rotated and I have an invoice from it, they tell me that they never rotated the tires because they can't find it in the system. So if you want to have you car held hostage for roughly 24 hours great place to do it! If you want to actually get work done on your car go elsewhere. read more

See my tip and you'd see why I would recommend the place... I only gave them 3 out of 5 stars because if the manager isn't there the other people just read out of the computer and try to "upsale" you... If you don't have accurate records of what you had done/when then you could potentially waste money with unneeded "maintenance"... Their computer only looks at your mileage for these "recommendations" regardless of when you had the last "coolant flush" etc... That seems to happen everywhere though so it pays to pay attn... And of course ask for a discount!! The worse they could say is no... read more

I always get amazing service and they always fit me in if I have an emergency. The workers are all amazing. Never had a bad experience and highly recommend read more

Sunday morning. Tire shredded. Live about a half mile from here so the car and I limped on over. Bad idea to put on one new tire that doesn't match so I knew the upsell of two new tires was coming. But, 40 minutes and about $150 later, we're no longer hobbling down the road, me and my Subie. I've got nary a negative comment about today's visit, but I'll still be frequenting my regular mechanic for more major work in the future. For minor stuff though, these guys are alright. read more

I took my car in to do a simple emissions,in which, I scheduled a week in advance. I scheduled an appointment at 9 it took them 6 hours to complete. Upon arrival to pick up my car I discovered two rather deep scratches left in my driver side rear door that were not there when I dropped the car off. I went back into the store to bring it to their attention, and of course they denied it being something they did. What really upset me is when the person who does the emissions test came out to look at it just shrugged his shoulders. Unfortunately the store manager was not there, so the person working the front desk took pictures of it and told me to come back and meet with the manager. Since I work 10hrs on Friday I took up there on Saturday to move forward with getting my car repaired. The manager goes on to tell me that there was no way that these scratches could have happen by any of their equipment. Which is simply not true! They're are several different type of tools that could have cause scratches that are so deep that took the paint off all way to the base of the car. The manager pretty much accused me of lying. Now I am have to wait to hear from Firestone's claim service to find out wether they are going to repair the damages that they cause to my car. Simply terrible and unnecessary service and I all I did was dropped my car for was a simple emissions test so I can get plates, now I have to get my door repaired, I will never use firestone ever again, unacceptable! read more

Firestone Complete Auto Care - Auto Repair Near Me - Saint Louis, Missouri

Just had my tires replaced there last week. When I picked my truck up there was tire lube all over the rims. Not a big deal. After washing my truck today I noticed scratches all over the rim and a huge gouge in one of the rims. I called and spoke with Bill and he put me on hold to get the store manager. When Bill returned to the phone he stated they must have already been there and were marked on the ticket and it is impossible for their machine to do this as there is a plastic guard. read more

Kind of my fault for waiting but I needed to get my truck inspected. I'm leaving town on Thursday I call on Tuesday they said only one inspector here but two tomorrow. Explained I couldn't get there until About 4:30 or a little later they say no problem. I'm thinking get truck inspection Wednesday license renewed on Thursday and I can still leave somewhat early Thursday afternoon/ evening to make drive to Louisville Kentucky. Like a fool I didn't even try to find another place to get truck inspected...So I get there about 4:45 Wednesday about half an hour later I get the call well our computer is acting up and we may not be able to do your emissions. BUT while your on phone we did manage to find you have a dirty air filter....REALLY you can't do the damn emissions but your trying to upsell me stupid shit. Waited until about quarter til seven go to pick up truck and sure as shit no Emissions done...Now I'm screwed have to work all day no chance to get inspection done and new tags in time leave Thursday evening. Knew better to trust these guys always something..... read more

I had a flat repaired. James was very helpful and nice to work with. I thought the $29.99 price to fix it was high. I had been a customer of NTB for the low prices- and you get what you pay for- awful products. I feel Firestone is much more trustworthy. read more

I had the south county location fix my water pump about 6 months ago because of a coolant leak. Now, my coolant is leaking again. They told me I had a year warranty so I decided to take it to this different location, considering I moved. Were somewhat helpful on the phone, although they said it would be $800 to fix, even with my warranty. My dad told me he would be able to fix it and they were very rude to me when I called to say I was coming to pick my car up. An employee named John even hung up on me. When I went to pick up my car, John hardly said a word to me and told me I was making a huge mistake by having my dad fix my car, even said it would probably break down. Go anywhere else but here. read more

I went to this location in Nov 2012 having trouble with my heat, they gave me an estimate of 944.00 for a bad heater core. The part cost 55.00 but the labor made up the difference. At the time I did not have 944.00. I proceeded to save the money and I went Nov, Dec and part of Jan without heat. I just moved here from Dallas so I call my dealership in Dallas TX and told them the issue. I took a drive to Dallas and the mechanic looked at my care and it turned out to binary switch issue which cost me 100.00. Even driving to Dallas was cheaper than the quote I got from Firestone. They checked my car and tried to ripped me off. I filed a formal complaint against this location. I just wanted anyone in South County to aware of this Firestone. read more