Tina at the Tire Center in Sunset Hills completely misled me. She said it was buy one, get one free…read morebut charged me for two tires and even replaced a good one without asking. After waiting over 3 hours, my tires weren't balanced or aired properly. Terrible service -- I deserve a refund. --Called Customer Service who was no help. They want me to return to the location for a "refund" in hopes that I get my other tire put back on. How do we know it is MY tire?? That nothing will be wrong? I do not trust these people and I really hope you don't too!

I had an issue with my alternator which in turn affected my batttery. While they were working on…read morethe alternator, they tested the battery which was bad. I had a replacement warranty from another shop on the battery, but they wouldn't replace the battery without bringing the car in with the old battery. That just would not work in this situation. Trina, at the Sunset store, decided to come with me to the other shop to convince them that the physical swap had to occur to get the car running again. Trina really stepped up and went above and beyond to help me get the new battery. Sonny is a great mechanic over there as well.

I've been to this shop twice at this point - once was to get my brakes fixed years ago and more…read morerecently I was referred back here for a quick assessment of my old Ford Escape. They picked up the phone first try, were extremely kind in letting me come same day as well as coordinate a tow truck to drop off my dead car without any difficulty. It was almost too easy. The man at the front desk is kind and friendly, making casual conversation and giving me solid direction. I appreciated the mechanics determination in finding the correct part for my car. They were very adamant on ensuring that I felt like I wasn't being ripped off, which was reassuring. After my dad checking out the situation and him approving I felt even better. We couldn't get my car fixed due to it being a dinosaur, but they helped with next steps best they could. When I got my brakes fixed it was very much worth the value. I continue to be impressed! Highly recommended

I had two excellent experiences here. They were knowledgeable, kind, and trustworthy. They fixed…read morewhat another shop couldn't find. They were efficient and saved me from having to get a rental car by getting me out quickly. I am so glad I found them. They were wonderful.

Absolutely professional, absolutely helpful would definitely bring my car for servicingread more

Was here 6/11 for an oil change and asked to have breaks/tires checked as its an 10 year old car…read moreand I was driving out of town. Guy said breaks were fine. Yesterday (7/26) I noticed grinding and go today for a look. The guy (a jerk) wants to charge me $1100 saying I need rear and front pads, rotors and a brake flush??? All this is less than 2 months when the breakers we checked 6/11? Obviously I'll get a second opinion and if I need it I'll get it somewhere else. Either they didn't check it then or knew i needed work but allowed it to get worse to make it a bigger, more profitable job for them. I do not recommend.

The people at Telle Tire, Fenton are great! They listen to what the issue is & will go out of their…read moreway to make sure it is repaired properly. The obvious is not always the answer. whatever work was performed is explained in detail. Everyone there is polite and friendly & want to keep you for a repeat customer. I highly recommend this shop for all your automotive needs.

I can't even get these people to answer their phone. Constantly going to voice mail. That would be…read morenice but no one returns the voice mails either. Tried setting the appointment online - also a big fail. How does a business stay operational when the staff running the place won't even call customers back? I found no issue locating a different tire company in the area that happily matched their price, set an appointment like it was childs play and just earned themselves a new long time client as I just can't justify ever giving Telle Tire any business in the future.

Really expensive for basic services. Went in to get a new battery and make sure there were no…read moreelectrical problems, cost me $700. This was by far the most expensive battery I've ever purchased. Additional charges were on the bill that were not told during the quote.

I brought my wheel into 55 Tires & Service because my tire kept going flat and asked them to check…read moreit and fix the issue. Instead of actually diagnosing the problem, they barely looked at it and told me it was the valve stem. The staff was not friendly at all, had an attitude, and treated me like I was an inconvenience rather than a paying customer. No respect, no explanation, no effort. They charged me $41 just to replace a valve stem, and guess what? It didn't fix anything. My tire is STILL going flat. So I paid for absolutely nothing and wasted my time. If you're expecting professionalism, honesty, or even basic customer service, don't come here. They'll take your money, rush the job, and send you out the door with the same problem you came in with. Would not recommend this place to anyone.

Communication was great and cordial. Compliments stop there. I was overcharged. ChatGPT, Grok, and…read morea dealer service person, said that the repairs should cost between $1200 and at the VERY top $2200. I paid over $3,000. That did include the diagnostic. But some shops waive the diagnostic or at least discount it if you have an expensive repair done. I had used Walter's in the past and found them to be excellent. The Web shows they merged with Steger, but it's now just Steger and they no longer specialize in foreign cars. They provided a loaner, but had I gone to the dealer I would have had a nice ride. The photo shows the clunker with over 120,000 miles with no power steering I drove. Definitely get a second opinion if you want to use this shop. I was in a hurry and couldn't afford to wait.

Crooks. They sold me a bill of goods. After I caught them they admitted that they lied and…read morerefunded my money. They prey on peoples lack of knowledge. AVOID

My girlfriend had one singular tire replaced..... apparently they don't understand how to do…read morethat.... They had installed the tire incorrectly and damaged the break pads in a way where they were constantly engaged. Apparently they had "test drove" the car before handing us the keys and the car was "way better now". It is blatantly obvious that they did not do this as the car can barely accelerate past 25 miles per hour. We simply wanted someone to fix a tire.... That has turned into thousands of dollars worth of damage with no compensation from this company. If you're thinking about coming here.... Literally anywhere else is going to be a better bet for you. Cannot express how Terrible service was. Edit: They expect us to drive the damaged vehicle back to their shop and refused to tow it. This is a big deal as the damage they had done to the break pads can cause the pads to overheat and start a fire. It could also cause the breaks to completely give out making the vehicle completely unsafe to drive. Absolute fucking morons running this shit show.

I went on 3/30/26. I left my honda accord at the shop from 8:30 am - 4:30 pm. I went in for tire…read morerotation and alignment. I was their diagnostic machine indicates transmission problem. My cat was making a whirling sound. So, I took my Honda to dealership where I am told, I need two new tires- sound gone, and recommend an alignment How did the tire shop miss it, i don't know. .. Yes, I called and talked the to Mark, who said I should have brought it back. You misdiagnosed my car and bring it back. I asked for the refund of the money spent another they did on the car for my inconvenience, and they have left me on hold. Said someone would get back to me but no has... buyer beware

I needed an alignment after some work I had done. My mom had just died the day before and I needed…read moremy car back quickly. My tires were unsafe so they guided me to get replaced and back on the road the same day. Carol was exceptional with her sincere sympathy & she gave me a hug.

Rick Nowacki at Telle Sappington has been taking care of my family's and employee's cars for over…read more20 years and keeps them up and running even with high milage. Rick has also come to the rescue by working us in to a busy schedule when we've had an emergency break down. We've had tires and suspension to exhaust and engine repairs all fixed right the first time at a fair price at Telle. Rick is extremely knowlegeable about all car problems and can communicate in laymen's terms what's wrong with your car. He is honest as the day is long and just as importantly, always leaves you with a smile. Rick's not the exception at Telle Tire & Auto as all the friendly managers and mechanics are the exact same way. It a local family-owned business that treats their customers like family. Thank you Sappington Telle Tire & Auto!