I hate to have my wife handle car repairs and warranty issues, but cannot always provide the time needed during the week. This location was fair, honest, and made it easy for wife to have new tires put on the truck. Both the manager and installer (Jim) took the time and care needed to help with a warranty replacement. They added value and a shining example of proper client services. They recorded the wheels condition properly and delivered them just as given in tip top shape. I suggest visiting if you live in the area or close as they will treat you fairly. The location does much more than just tires also, and I bet they are just as qualified to help. read more

Firestone Complete Auto Care - Tires Near Me - North Lauderdale, Florida

I went for a leak on my tire, was In and Out. Great service quick and they did the real fix by removing the tire, no like other places were they put a plug on it. Great job! read more

Horrible organization. Made an appointment. Arrived on time. Went through all the maintenance required (oil change and filters). Spent 35 minutes in the store. Manager came out and said another worker "we can't get this done today". They make appointments for no reason. They are a first come first serve. Don't bother making an appointment or being told the truth. read more

Stopped there twice because of issues with low PSI on front tire then back tire 3 days later. They were able to check my tires and fix them right away, the wait time was bearable. I commend the manager, Moody, for his good business practice, jis help and his very good care of customers. I also want to mention Jeff whol helped me out yesterday with my tire. Exceptional service, it's a little bit pricier than my mechanic all the way out east but I did not want to drive the car with the bad tire so it was worth me going to Firestone. And I will go again read more

tightened my oil filter too tight and said they cant loosen it and tighten it the right way so i can do my own oil change smh never coming back. read more

Coral Springs Audi referred me to the Firestone on State road 7 because they did not repair tires. I was there around 8am. Screw was in my R front tire. I had a wheel lock but no adapter to unscrew the nut. Ryan advised me to go back to the Audi dealership and get them to remove the wheel lock. I had to buy new wheel locks for the 4 tires costing me $170 - what pissed me off was the fact that I bought this Audi from them 1 year ago and there was no wheel lock in the car ??? I paid Audi and then went back to Firestone and they patched the hole and checked the other 3 tires and I was on my way. Ryan and Daniel were very professional and treated me well. Cost $32 to patch and inspect the other tires. Bottom line is Firestone took care of me and as usual the Audi Coral Springs dealership Sales and Service department really were ignorant, unhelpful and frankly dishonest They did not live up to the their side of the bargain. I cannot recommend Audi Coral Springs dealership for anything. Don't buy a car there and don't take your car there for service- you will be totally disappointed and abused. I have never visited a service department who are totally anti customer and treat you like a nobody. Audi Corporate - Pat attention to this review. Close this dealership Yesterda. Bravo to Firestone State route 7, Ryan and Daniel. read more

On Thursday October 5, 2023, I contacted several Firestone shops to see what the best price was for an oil change. I was quite surprised and amazed when the shop at - 1387 S STATE ROAD 7, NORTH LAUDERDALE, FL., said that I would get 50% off if I used my Firestone card. I said, wow or something similar, confirmed the price ($65) and was told that they had a special deal right now. I said that I would be there before they opened on Saturday morning. I thought that $65 was not half of the usual price, but still was quite a discount. When they opened the doors, I was first in line. They had my appointment on file and I commented that that was quite a deal that they were offering, the 50% off and the tech said that's for first time applicants for the card. I just looked at him, dumb founded but sort of stuck as I had an important business trip on Monday and needed my car serviced. I thought that perhaps there would be an adjustment but when the invoice appeared in my email it was for $91, the usual discounted price. I waited until the service was complete and when I was claled up, I asked if there was going to be an adjustment made on my bill. The tech/manager? said, What do you mean? I explained that when I booked the appointment I was told it would be %0 offf. He interrupted and said that, that was for new applicants. He asked if I had my card. I pointed out to him that my service info and history were visible when I made the appointment and that I had been using my card many years. I told him that I thought that it was (my bad) bull***t that they offered one price and then get the customer in the door and it's different. I told him that I had called several stores because the prices are all slightly different and was surprised by the offer. He tossed my keys at me on the counter and told me to take my car and get out. He then said not to come back and if he sees me again we would have a problem. I explained to him that I worked in law enforcement and if he needed to call someone, that he could go ahead. I also shared that I would share my experience online and left the store. In my entire life I have only filed 3 complaints online for service. Threatening a customer? Not owning the communication from the employee? Not making it right? The single most disappointing customer service experience I have ever had. It's not about the price - it was standard - it's about keeping your word or at least trying to understand making things right if there is a mix up. As I sit here at home, I think their issuing me a new chip card might have confused the person I scheduled the appointment with. It is the only conclusion (and most generous interpretation) that I can come up with. Regardless - other than in a normal tone of voice, but inappropriately saying b.s. (didn't help matters), I was not loud, threatening, or uncooperative. I just wanted to be treated fairly and like a valued customer. read more

Needed new tires. Dealership quoted over $1200 bucks. Went and the guy in front gave us 3 options good, better, best pricing and out the door cost. I thought it was fair and they offered 0% financing for 6 months so all in all it was good. They didn't take all day to do it on Memorial Day. Appreciate all the help. read more

I came in for an oil change and they told me it would be about 2 hours. After 2 and a half hours they had not even started on my vehicle. Unhelpful and unfriendly customer service and not a great experience. read more

I got a flat tire. I've been here for an hour and a half because they are very busy. They just getting to me and I asked to use the bathroom and the bathroom is a disgusting fire stone should be able to have somebody cleaning up in their bathrooms, cleaning woman. read more

I've been a LONG TIME customer here, but last October, I brought my van to this FIREstone store for a new starter. I picked it up, and after work drove home. At 5am the next morning, I was rudely awakened by a loud POP. I looked out the front window to find this van BURNING in my driveway! The fire department put it out, the inspector determined it was accidental due to mechanical reasons - pointing to the recent repair as the start. We disputed the charge with our credit card company, but FIREstone's fighting the dispute. read more

Firestone Complete Auto Care - Tires Near Me - North Lauderdale, Florida

The guys at the front desk are very respectful, friendly and knowledgeable and helpful

I have been coming to this Firestone for about 15 yrs on and off. Jimmy has always been the one to service my car. He's honest, reliable, knowledgeable and extremely compassionate of single woman such as myself seeking a wonderful mechanic not out to rob me. Every time he's fixed something, I've never had to come back to fix it again. I drive a 99 expedition V8 with 181,000. His amazing service allows my truck to continue to run as it should. Thank you Jimmy! You are an asset to Firestone, I hope they're taking care of you read more

This location will not take appointments for an alignment, when others locations do. Don't waste your time and money buying a lifetime warranty for tire alignment - they treat you like second class citizen. read more

Firestone Complete Auto Care - Tires Near Me - North Lauderdale, Florida

I have been very happy with the service I have received the several xs I have been here. Whether it be just an oil change, new tires or a brake service. They have always been honest and fair. Thank you. read more

Caesar Garcia is very professional, efficient, and knowledgeable. He resolved the issue of my vehicle cigaret lighter not working just in a few minutes! I am happy with the service. I will return for maintenance of my vehicle. And I would gladly recommend their services to anyone! read more

Call from another store to order the tires they send me here and after 2 hours waiting in the shop they told me sorry we don't have to right tires . Unbelievable!!!! read more

I went to this location a few months ago and I got all 4 of my tires changed. I drive a 2015 Honda Civic and I told the man before hand I want to make sure my car was good because I was driving to Tampa the next morning. He said he will make sure ever was good. The next day I drove 4 hours to Tampa and my tire pressure light came on so I was instantly confused. Since there was no more test stops on my route I had no choice but to continue driving. I finally stopped at a gas station to see what was wrong and turns out they let me drive off with 42 psi in all four of my tire in my 2015 Honda Civic. When my max is 32. My tires could have exploded while driving down bumpy i95. I just left the location just now because I have a nail in my tire which I would like fixed and the man told me it will be up to a 3 hour wait. Mind you it is 10AM and they just opened at 8AM...how? Since I was there I expressed my concern for what happened a few months ago with the tires and the man didn't even show no concern nor did he apologize for the incorrect pressure that was put in my car. God forbid something happened while I was driving or drove over a nail with no help in site. This has no customer service no value for customers for their safety or well being. They want you in and out and that's it. Money and to get you out their hair. I would not recommend this place to someone that wants quality service. This place gives vibes of a shop out of someones garage. It was either Jason or Alex that assisted me and had not one care in the world about what mattered. I understand it may be busy, but if someone is telling you that their tires could have popped show some sort of empathy for the negligence of your workers. read more

Absolutely love this Firestone compared to everywhere else. There are times where I will find coupons online and cannot use them because I did not print them at other locations, but here they take them. The two men at the counter are extremely friendly and appear to manage the store very well. I've been a long-time customer at Firestone, but this store is simply my favorite. read more

Awful experience. Go literally anywhere else. They started my vehicle nearly an hour after my "appointment time", they refused to do the work I requested instead tried to sell me more costly items. Horrible customer service. My advice stay away. Wish I could give zero stars. read more

I wish there were two categories... 1. For Service and 2. For wait time. I've never had an issue with their service as they do the job right (obviously I keep coming back),but the wait time is absolutely ridiculous! I do not know if there is lack of mechanics or urgency for getting cars in and out is just not a priority. All I know is this really needs to be addressed and fixed. It doesn't help that I can see me car and when I've been waiting over an hour for an oil change,and THEN I am told there is another problem which will ONLY take 45 extra minutes (which I gladly consent to fix), I expect to be in and out. Well 3.5 hours I'm still here. I should be seeing someone consistently working on the vehicle because anything else makes me think I have all day to be waiting to get my car back, which I DO NOT! Hopefully management reads this review and thinks outside the box on what can be done to alleviate the unnecessary wait time.. read more

All I can say is this place is honest, efficient, professional, plus you will not be over charged, or have unnecessary services added to your bill. Everyone from the manager to the mechanics are great, but the service advisor, Tyrone is absolutely fantastic !!! He went above and beyond to assist me. He is knowledgable and showed me exactly what was going on with my car. I highly recommend this location over any other garage you could possibly take your vehicle to, (including any other firestone !!!). read more

This store did a great job on my car! Bob even talked about golf and bowling while I was waiting. Tyrone did a wonderful job too as he is a great Guy........just a good place to get your car worked on. read more

I see there's a reply to my post, weeks after I posted it. That right there gives you an idea of how quickly this company will help a customer, or even acknowledge them. I don't see the point in sending an email to this person, who does NOT work at that location & has no power to give me my wasted time back. It's too late. I don't know why you can't understand that you can only make ONE first impression. That's why it's called a FIRST impression. Most 4 year olds understand this concept but not Firestone. You've lost my business, for good. Seeing ppl come and go and come go while u sit, wasting your time, (& after being told you'd be in and out in 30 minutes), when all u needed was a simple oil change and some air in your tires, is beyond annoying. It certainly shows you don't value your customers while also showing customers that perhaps some of the mechanics friends get special treatment (I can't say for sure but it looks that way). My car DID NOT MOVE for over thirty mintues. Let me reiterate-my simple oil change should've been DONE in that time. They didn't never touch it. So whoever posted the reply to my post, well, I don't really care. It's too late and you don't work at that branch. Fire some of the morons you employ at that location and start all over. And then start praying ppl come back. But I'll go anywhere before I'd waste my time with ANY Firestone. read more

Went in to get new tires and alignment. They also did a courtesy engine light check. All went well. They did not try to sell me stuff I did not need. The engine light turned out to be because of a bad gas cap. I had already replaced the cap a month prior. They said they could then just reset the light which they did. Excellent customer service. Ask for Bob read more