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Firestone Complete Auto Care

3.0 (2 reviews)
Closed • 7:00 am - 6:00 pm

Services - Firestone Complete Auto Care

Auto maintenance

Oil changes

Auto repairs

1 More Service

Routine automotive maintenance

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Firestone Complete Auto Care

Firestone Complete Auto Care

(9 reviews)

Perfect customer service I came in thinking I needed an alligment but was showed clearly and…read moredirected otherwise manager and workers took a double take and showed and told me what they did. And DIDNT CHARGE ME If I have to come back this will be my first choice

I brought my car here for 1 simple job. That's to replace a wheel hub bearing. Prior to that I had…read moreno ideal I needed it, until I went and got $400 tires put on @ K&G. They pointed out to me that I needed a wheel hub bearing. The car still runs excellent, been to Pine Bluff, Jonesboro, Searcy, Conway & Little Rock. All with no problems. But as soon I let FIRESTONE on Main Street of Jacksonville touch it. They give my car back to me not 100 % functional, but they received my car 100% with no lights on. I get my car back with all the warning dash lights on, car wouldn't go over 30mph. They "BRIDGESTONE" claim their 3rd party vendor looked at the car. Claims that they found nothing wrong on their part " that's a lie " I brought my car to you "Firestone" working perfectly. But you give my car back to me with all the dash lights on, want go over 30mph... also your mgr called me inquiring about a belt and front brakes needed and it's going to cost $160 for front brakes when they get their parts from oreillys or Autozone & they can't say that they don't cause I've seen the oreillys white parts truck deliver them parts. So now I'm going to take this up a notice and contact corporate/ I called corporate the first time .. but it's actually customer service .. District Mgr didn't get involved for whatever reason. Nor did the District Mgr ever call me. But customer service did. So now I'm gonna go up to the next level and also reach out to the BBB and possibly inform my attorney and get lawyered up for court. This isn't satisfactory to me as a customer or anyone whom ever experienced this. They think that they just gonna sweep this under the rug, OH HELL NO!! They gonna tell me, you got good oil and clean fluids nothing is burnt, it's not our fault even though you let us service your car and it had no lights on and it ran great. But once we touched it and gave it back to you all your lights are on and car want go over 30mph and your brakes grind isn't our fault after we touched your car. Not to mention we went into places that wasn't on your work order... so this is how FIRESTONE " BRIDGESTONE" treat/rob their customers ....

Express Oil Change & Tire Engineers

Express Oil Change & Tire Engineers

(10 reviews)

I always feel safe and confident on the road when I take my car to "my boys" as I call them! I have…read moretaken my car to them for years, getting oil changes, brakes. tires and air conditioning. I've even had to call when my car had broken down. I can count on Tony to use his experience and vast knowledge to figure out anything with my car. He takes time to teach me helpful hints regarding maintenance and I can always trust him to honest with me. I cant tell you how comforting it is to stop by the shop and be greeted by Billy, Tony, Tim, Travis and John. They know me by name and never once have they let me down. I appreciate when they ask how I'm doing, as they know over the last few years I have had cancer! Grateful to my guys who keep my car in great shape and treat me with such kindness!!! Ms Whitley

While getting service today (8/7/24) at this location, I was able to wait inside thankfully in the…read morecool air, and for that I am grateful. However, I had an unpleasant experience with a taller, caucasian gentleman with blonde or brown hair, who appeared to be management due to his cleanliness and lack of involvement in the work. He initiated an unsolicited political conversation by asking if I agreed with him that a candidate would be a great vice president. I did not agree, then he decided to share his ideologies until my service was complete. This is by far the most disrespectful encounter I've had with a business in my life. As a veteran, I'm a proponent of free speech, but there is a time and a place for such discussions. I won't be returning if I am forced to listen to pontificating political conversations during my visits. On a positive note, I want to give special recognition to the gentleman who actually provided my service (Scraggly reddish beard, a shorter caucassian gentleman who was very friendly) He was professional, courteous, and efficient, making the rest of my visit much more pleasant.

Firestone Complete Auto Care - tires - Updated May 2026

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