Firestone did great work and kept me updated every step of the way. I would definitely recommend to anyone that needs to see a mechanic.

Here's a polished, clear, and firm version of your review that keeps your frustration but makes it more structured and impactful: I gave this place multiple chances, but I can't stay quiet about my experience. My first visit this weekend, I arrived for my scheduled appointment and was told they had no technicians available due to sickness. While that may have been outside their control, a phone call or notification beforehand would have saved me a wasted trip. I rescheduled during the week, arranged my work schedule around it, and dropped my car off. They never even looked at it. I had to call just before closing to find out what was going on, and they told me I could leave it overnight. I couldn't do that because I needed the car the next morning. They never called to update me -- they were just going to keep my car without communication. I asked them to please call next time so I wouldn't have to rush there at closing. Giving them the benefit of the doubt, I brought it back again. I had an 11:00 appointment but dropped it off at 10:00 and told them I got off work at 4:00. They said they would have a tech look at it right away. I arranged a ride back to work and another ride back at 4:00. When we arrived, they were just pulling my car into the bay. I called again around 5:30 -- no answer. I went in, and they were still looking at it but couldn't do anything further that night. They didn't even properly diagnose the issue -- they just quoted repairs based on the items I suggested. Three visits. $120 spent. No diagnosis. No communication. No accountability. Just a complete waste of my time. I won't be returning to this location. read more

Wow -- every time I come in, the service is great, efficient, honest, and consistent! That's exactly why I keep coming back. I came in today for four new tires and, as always, left completely satisfied with the work done. Keith, the store manager, is always a pleasure to work with -- patient, understanding, and professional. Jarrod provides that same great energy and customer care every visit. I was also happy to hear that Porsche, who always took great care of me in the past, was promoted to a new location -- well deserved! A big thank-you as well to everyone working hard in the bays. They're always hustling to get everyone back on the road safely and quickly. Keep up the great work! This Firestone is a must-visit for all your auto care needs. read more

Every time I've come here the service was good and efficient. I'm always skeptical of warranties but I have a warranty on tires I purchased from here and it definitely helped when I got a flat a couple of times from nails, etc in the roads. Their prices are reasonable, they've always let me know about potential upcoming maintenance without trying to push a sale, and they've done give me my options as well as what they'd recommend when I ask. This is my go to mechanic shop. read more

Caught them in a lie after first 5 minutes.. Had them look at a couple things and the result was worse case scenario. Took it to another place and was not worse case scenario. I will be writing a great review for them. This location is dishonest read more

I have to come here for my work vehicle and the lady that works here is awesome. She's always so friendly and personable. She's easy to joke with and always wants to take care of everyone. Services are quick and there's a waiting room with a tv. Definitely recommend. read more

The only reason I use this location is because of Jarrod. He is kind and helpful. He takes good care of all the customers and is always willing to help. Talk to him on the phone first, and you would know what I mean. Hight recommend Jarrod! read more

Firestone Complete Auto Care - My car that always gets fixed there only. - Tires Near Me - Las Vegas, Nevada

I've arrived first thing in the morning at 7am they did an inspection on my car took them 4 hours. After the inspection they told me what the problem was. It was the power steering pump I got them to install a while back and had warranty for it, the power steering pump it was leaking meaning they did a crappy Job doing it back then. So I had them fix it and checked in on how long they would take like an estimate the cashier said 3 hours for the repair and get my car aligned cause I also ordered an alignment on it. I ended up waiting 7 Hours for the repair. They did not check in on me on the problem and they also said that they told the customer service attendant (cashier) that they had told me about why it was taking long but I never heard from the technician or anyone on why it was taking long. Anyways I do not recommend going here the service was very unprofessional and just full on wasted my day and time waiting for it to get done without even checking in with me. read more

Great fast and reliable service. Would highly recommend. Always treated amazingly from beginning to end. read more

Horrible experience. Spoke with the girl by phone on Monday night, told her what I needed and set an appt for Tuesday morning. She assured me they would have plenty of techs and could complete the job on Tuesday by 6. This was important as Tuesday is my only day off from work, and I need my truck. I dropped the truck off Tuesday morning, she again assured me that they would get it done that day. It got to be late in the afternoon and I just called to check in, she said that the "tech" was busy and hadn't had a chance to look at it yet. I asked what happened to the "plenty of techs" - and was meet by silence. She said they would put it up on the rack in the next 10 minutes and give me a call with the estimate. I waited another 90 minutes and called again, this time a guy answered (Ryan) and put me on hold to see what was happening, and left me in hold until the line disconnected. I called back, got the girl again, she said they were busy and she'd call me back, that they were working up the estimate still. I waited another half hour and called an Uber to bring me over there - i also called and told her to get my truck ready as I was coming to pick it up since they obviously didn't want my business. I arrived and saw that my truck was in the same exact spot, and parked in the same exact way, as it had been when I dropped it off. So they lied to me multiple times and then never even looked at it, or put it on the rack to inspect or anything. So they wasted my entire day for nothing. I'm a cash paying customer and was prepared to get front and back brakes and 4 new tires with alignment etc. They lost about $2,000 from me today because they are liars and unprofessional people. I would really think twice before bringing your vehicle to these people. read more

My experiences here have been phenomenal, from the customer service to the actual work done on all of my vehicles. Portia is a phenomenal employee and brightens my day every time I walk in 10/10 highly recommend. read more

This is a horrible shop with unqualified people working there. They left my car sitting there all day long with zero communication. I got there at 4 PM after dropping it off at 9 AM.l for a simple oil change Nothing was done. One of the mechanics startedarguing with me and refused to work on my car. This place is absolutely horrible. I would never recommend bringing your car there. read more

Steph, Keith, and Jarrod were all so helpful and got me in and out as quick as possible. They have great customer service and I will definitely be back. read more

Awesome customer service. Thank you! Portia, Jay and Mark for assisting me both times.

Came all the way over here because they said they could replace my battery. The girls at the desk were nice and helpful, but the guy seemed to think it would take "too long" to replace my battery. Unfortunately the guy was also dirty and got my seats and steering wheel very grimy, which sucks when you don't even get anything fixed lol read more

Place sucks Don't take your car there They supposedly fix one problem all of a sudden you have five other problems Don't take your businesses there! read more

Good service with affordable prices. They fixed everything I needed on my car. Thank you!

I had made an appointment for 4pm at this location. I typically go to another Firestone location and they are always so fast and helpful. I had only needed a patch on my tire since I had gotten a nail in it. When I dropped off my car I had asked how long it would take and I was told an hour and a half! It was that long because they are currently working on other cars. Luckily the location is close to my work (why I chose this location because I just got off work). So I chose to walk back to work to be comfortable while I wait. I show back up after the hour and a half and I asked how much longer and then I'm informed that they are about to pull my car in and begin work! It has been 20 minutes now since they had told me that and it is still not pulled in. And they close in 12 minutes. I am going out of town and have no other time for this issue to be fixed. I regret choosing this Firestone location and will choose to go to my regular location moving forward. read more

Like to express that this is my favorite place to have my car serviced. Always friendly and very knowledgeable.

These guys are always great! With service prices going up they always look for coupons and are trustworthy. Some times they very busy and the work can take longer than expected but they are communicative and friendly. I highly recommend this location! read more

I must say that the service at this location is #1 on my list! Very understanding, listened, and didn't try to pressure me into anything unnecessary! I would definitely recommend this location! read more

Based on that they took care of me, did an alignment and tire pressure check (the TP light went on) at 4pm on a Sunday when the place was closing in an hour, I would have to give this location five stars. Firestone by the way is the only place left that will sell you a LIFETIME alignment. If you plan on keeping your car a while, a good investment, and they have coupons available occasionally to get the price down. We use Firestone for alignments, oil changes, and to buy tires. Fast, friendly service. read more

I have been going to this shop for many years now for my vehicle service needs. The people work here are really a great bunch of people especially Keith, Jared and Portia in the front desk. They are a very friendly bunch and recognizes me every time I drop by. It's kind of like the small-town auto shop vibe where everyone knows each other. They will advise you when they find things that needs attention and provides various options to you with no pressure to commit to any of them. They will give you their honest opinion as to what they would do if it was their vehicle. On top of that, if you do commit to the work, they will try to help as much as they can within their limit to get you the best price possible for the service. If you scheduled simple services such as oil changes, wheel alignments, and tire rotations, they aim to get it done within an hour. So yeah, I would definitely recommend this shop for anyone who's looking for a reliable and honest auto shop. read more

Have never had such a great experience getting my car serviced. Lent my car to a friend and got it back with some major damage. Jared tried his absolute replace the tire with the broken wheel but it was beyond repair. He gave me a great recommendation to find a replacement wheel since Firestone doesn't supply those. Unfortunately the other shop gave me the wrong size and he personally made sure it was taken care of and I got the right size wheel. Got my tire and wheel replaced and never felt like I was getting scammed as a girl walking into a shop. Could not recommend them enough. read more

Initially I received good customer service on the phone (I believe it was Patrik I scheduled my oil change with). Super quick service on that day. I really just wish they didn't try to add something on every time I go in, especially when I've already stressed not to do this. Ignoring my request and repeating your list of 'recommendations' is rude and chauvinistic. You should probably also make sure the door is closed before you talk to each other about customers not being suckered into add-ons. Judging by other reviews, this seems to be a common occurrence with how their female customers are treated. Because of how close this location was to my previous house, I went back on a separate incident for a swollen lug-nut removal quote. The guy said "$140++"! I wish I was kidding. I asked for a break down of the price and he said it was for the hour or labor. If you need an hour for that, god knows how long a major issue would take! I drove to Home Depot, got a drill and did it myself for under $50. It took me about 2 minutes once I started on the lug-nut. I will admit I laughed loudly when he said "$140 ++" and just drove away. I'm usually polite but between that and the previous experience with this location, I didn't feel the need to show any more respect than I was given. read more

Great customer service, Quick response time I was traveling from out of town and they assisted with me getting back on the road . The staff was very helpful Keith made everything easy and a smooth as possible!! read more

Amazing service, Porsha was so helpful with my check engine light. Will definitely come back here for any future needs. Top notch service!

I'm really disappointed! I wanted so much to love this shop. I got a car alignment and a brake fluid exchange. Car alignment was the one year plan- Get your car aligned as often as needed for one year for $156. I had to come back to get a realignment, and just like the first one, they printed out a spec sheet showing the before and after. Came back and had my car aligned a third time and had a fan blower replaced. Great job replacing the fan blower. I made it out to the car when realizing I didn't get a receipt or a spec sheet showing the before and after. I went back in to get one. The manager Keith printed off a sheet, but it wasn't anything like the first two I got. He explained that he didn't need to print off a spec sheet because everything was green. I was told on my previous two visits that I had a red indicator because of a manufacturing issue. Now, everything is supposedly green? I'm just supposed to take his word for it? I almost get back home, a 20+ minute drive, before deciding to go back and get a spec sheet showing the before and after. When I asked Keith, the manager, about getting a spec sheet, like I did on my other two visits, he cursed. The mechanic put my car back up on the lift and ran a report. Numbers were not the same. Mechanic stated there was going to be some fluctuating of the numbers. The whole experience this morning was so disappointing. I'll never trust Firestone again! read more

This is not a tire shop anymore, they always busy with mechanical work , even if you bought your tires in another location of firestone you need to make an appointment at least 2 days before you wanna check your tires in there, location is far from the strip and customer service isn't a priority for them cause they just want to grab big money jobs and not flat tires. read more

Went in for a battery replacement ant that is exactly what they did. No upselling just a quality battery at a fair price. Done when they said it would be. They have earned my repeat business. read more

Would recommend these guys! I went in with a blown tire, and I was able to leave just the tire overnight. It wasn't repairable, but since I had bought the tire there, they covered the replacement. When I went in the next morning, it was busy, but they were able to get my new tire on and get me out the door in 20 minutes! Brandon provided excellent customer service, and I was super thankful. Call ahead if you can, because they can get really busy. read more

Myself, my son and my brother have been coming to Firestone auto on Durango for a few years now and ALWAYS COMPLETELY satisfied! Sales manager, Jarrod S., is the most helpful person I know. We usually are helped by him and/or Porsha but everyone there has always been so polite and courteous to us. Quite a few times I went in, thinking high-priced repairs were in the works but, was always put to ease by them and so grateful for their work! There have even been a few times, thinking something was wrong, Jarrod went to the parking lot, checked our car(s) there, 'tinkered' with them, and sent us on our way, all good; no charge. And when we are charged, it is always less then we previous found elsewhere. Now, there is no more 'elsewhere'. We trust Jarrod and his staff to do the best job possible on our cars! read more

They're good just don't accept Apple Pay. The day when I don't have my wallet as I'm moving I have to wait until I get picked up

This is about the fourth or fifth time I've called about getting some issues taken care of with my vehicle and guess what--no return call. I have always questione these people when I did get in about their lack of duty on call backs and got a sh**y response. Is there any good shops around Vegas that won't scam you all the time? read more

I been going to this place for years. At 1st service was excellent friendly staff plus more. After going every time for oil changes there will be time that I might need some replacement like windshield wipers etc. but then I noticed that every time I go there would be a mechanical problem that they will call me for. In short I got my oil change as usual and when I get home I noticed a drips of oil on my drive way. So i took it back ASAP. They take a quick look for not even 5 minutes and told me I need a new gasket for my engine? What? Isn't it odd when I took my car in there wasn't any leak? Hmm beware people. read more

Firestone Complete Auto Care - Tires Near Me - Las Vegas, Nevada

These guys are amazing. I brought my Lotus Elise in for an emergency tire change but this car is really tricky to put on a lift. Some shops wouldnt even work on these cars because theyre so tricky to lift up. Jared and Omar did everything possible to help me and they figured out a way to replace all of my tires. Jared even drove 30min to pick up the tires that fit my front wheels. What an amazing guy he is. Now I am back on the road and going back to California. Thank you guys so much. read more

Firestone Complete Auto Care - They did everything possible to figure out how to put my difficult car on the lift. Thank you guys so much. - Tires Near Me - Las Vegas, Nevada

Had an apointment. On phone was told 1.5 hours. In store was told 2-3 hours. I had to call after 6hours. I asked why it took so long. They said it had been done for 30 min but they hadn't had time to call me. BS. Thats still 5.5 hours! read more

Have you ever given a 5-star review to a company, then realized it wasn't so deserving of a 5-star? Well, that's what happened to us. We had our car serviced by Tires Buy Mike not too long ago, and and we were so grateful that they were able to service our car right away after my husband hit a curb and needed a new tire and an alignment. We were out of town on business, and Tires Buy Mike was not too far from where our car needed to be towed. They serviced our car, put on a new set of wheels, and we were grateful that we were able to drive off shortly after...Needed a fix asap since we were hitting Vegas the next morning. On our way to Sin City, the car had some shaking after we hit 60 mph. We thought...we should've had the alignment done too, so we brought our car to the Goodyear in LV. They told us that upon the new tires that was serviced by Tires Buy Mike, these tires also needed to be balanced. Because they did not balance all 4 tires, and did not apply any weights on them, it was causing the shaking. Goodyear was baffled that they missed these important steps. Goodyear fixed all these issues, and now we can drive away knowing we are in good hands...Thanks to Aaron for servicing our car, and Daniel for the insight...Terrific job! read more

After checking out a few places, the moment I walked into this place, I immediately liked Brian (very tall guy....see photo) and Aaron who is seen waving in the photo below. The place had great vibes and I felt totally comfortable doing business with them. Unfortunately I won't see them again since I'm passing through but my buddy who lives here will know about this place and especially those guys bc I felt well taken care of. Brian even offered me and other customers free cold water which was unexpected. So glad I listened to my inner intuition! read more

Firestone Complete Auto Care - Tires Near Me - Las Vegas, Nevada

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Pretty sure they dented our fleet vehicle above the wheel well when I brought it in for a new tire. Too bad since it's so close to my house, I would've brought my personal ride in for some maintenance. read more

Firestone Complete Auto Care - Dented wheel well - Tires Near Me - Las Vegas, Nevada