They fixed my daughter's AC. The passenger side was not blowing any air. They took much longer than that they said; their reason being they thought the problem was something else. They quoted her 2,400 but settled 2k flat. I'm giving them a 4 out 5 because they did get the job done but they took a really long time and kept leading us on saying it would be done by the end of the day, then after I would call them, they had an excuse as to why it wouldn't be finished that day. That happened multiple days in a row. 1st day they said the mechanic was off that day. Then the next 2 days were waiting on parts. Finally when we just showed up the guy said they were trying to figure it out because what they thought was wrong was actually not the problem. She was moving out of state and at this point we were just getting hotels waiting on the car to be done. She wound up renting a car to drive to California from Nevada, and flew back a week later to get her car. read more

I saw their sign..buy 2 tires , get 2 more. When I went inside to inquire..the service writer told me tires would be 265 each...than when I asked for price it was over 900...I asked about the 2 free he told me no it was only 300 off a zet of 4 purchase...this us a bait and switch tactic..as well as false advertising...amazing how companies lie..defraud..than try to trick you in their web of deceit...buyer beware...thieves are preying on you read more

Dishonest and void of integrity. I came in for an inspection for an oil leak. They quoted ~$800 saying the oil pan needed to be replaced. They couldn't verify what caused it when I asked if it was cracked or gasket leaking, only that it needed to be replaced. Went to another place and was told the oil filter was just a little loose and they tightened it free of charge. I can forgive a misdiagnosis, but an oil filter is something you should be checking first on an oil leak, and the fact that the wait was 3 hours for the whole process, means you had the means to be thorough. I'm not looking for any redemption from management with this review. Don't bother contacting me. This is just to err caution to anyone potentially looking for their service. read more

Not so sure if I will be visiting again. I've been to other Sun Auto locations in the valley. Our family moved to Summerlin and I decided to visit this location since I had a positive experience with the one on Blue Diamond. I was turned off immediately when the manager (I assume he was the manager since he was overseeing and talking over the other service advisor) was very persistent with signing me up for a credit card despite refusing to do so. I intended to do an oil change and I did bring up another issue about my car but this was not investigated further nor was there any option for them to do so. I asked if they can check my Carfax account but they told me that they are unable to see any documentation for this, unless other mechanics put the data in. The wait room has 4 chairs grouped very closely and a small TV. Not much room at all. I must say that the oil change took about an hour and a half and I went on my way afterwards. The price of the oil change was about $80, much more than the quote I received on the phone. I'm not so sure if I can go back here, I may just drive the extra 15 mins to go to go back to the other Sun Auto location. read more

Had water pump replaced. They did not put antifreeze in and had to come to residence to do it next morning. They said it leaked out but we had no leakage on driveway. Then it continued to overheat and was stranded. They said it was a "bad" thermostat but feel they might not have replaced thermostat initially? Darryl was very nice on the phone- but please beware. Paid $1400 for this stressful experience. read more

Quoted a max fee for a Mercedes oil change. Was not honored a few hours after the conversation. Charged an extra $20 well I guess just because they thought they could. Oh and an oil change took almost 2 hours. read more

This company and their employees are awesome . Caring and honest . We recommend them with all our hearts . Darrell , Wes , JD All are kind , great guys . I never met our mechanic but he was good to my car , which I treasure. Thank you all for your kindness . read more

The staff turn over doesn't sit right with me. The mechanic couldn't resolve a noise issue when suddenly a customer came and adjusted a cap in the engine and bam problem solved. Consumer be ware. read more

Took hours just to do oil change, then come back with a ton of problems that needs repairing. When we ask how much longer, they got mad and said "it will be done when its done", not something i would say to a costumer thats been waiting over an hour. Why even make appointment if the car going to sit there for hours before getting work done? read more

Had to go to Firestone after two weeks they left hose out engine light came on two days after service also had to come back tray was lose rattling underneath working on too many cars at one time read more

Came in and got an oil change, Doug at the front was super helpful. The other gentleman was very sweet as well. It was a breath of fresh air! thank you guys so much. read more

Where do I start? I brought my car in 4 days ago to get a brake checkup. Brakes were fine but they found a few oil leaks and needed to fix my valve cover gasket as well as clean the oil... $1,300 later my car was ready for pick up. I went and got it before work and to my surprise it was driving horribly... vibrating, loud popping noises and oil temp spiking. Finished my shift and drove it home with all of the same symptoms and when I returned home my coolant dumped all over my garage and driveway and my oil temp was through the roof and it started smoking. Long story longer, I got it towed back to Sun Auto so they could fix what they had created (remember I just went in for a brake check.) When Thomas called back he mentioned that out of nowhere and too no fault of theirs my motor mount randomly blew up and disintegrated and thats what causing the vibration I was feeling. Thomas assured that "these things happen and there is nothing we can do about it as we didn't touch that" and it would be another $1,100 to fix... (remember I just went in for a brake check with no vibrating or any other issues.) I believe that the technician had surely messed with the motor mount and caused an issue knowing very well that I would be unable to prove that they did anything wrong and they could hang not giving my car back over me if I did not pay for the fix since the car was not drive-able. When I received the report for the motor mount issue, to no ones surprise and not listed on the first report, my front struts and shocks were now recommended to be replaced (remember I just went in for a brake check.) Being taken advantage of and needing my car I paid and went to pick it up. Upon arrival Thomas looked and me and said "we have the quote ready for when you need your other motor mount and struts and shocks replaced" with no remorse for the unprofessional runaround they put me through the past 2 days. Very much proving that I am sure their technicians are fixing problems and creating others to keep business booming. This place is a SCAM. Do not do not do not take your car there or you will be trapped in replacement after replacement and it is not worth your time or money. Their technicians are scammers and the management knows it. That being said Darrell was great and if you do go in for some unforeseen reason, talk to him. read more

Sun Auto Service - Auto Repair Near Me - Las Vegas, Nevada

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In January 2025, our 2001 Camry wouldn't start while parked in our garage. We contacted roadside service and the person sent to us got it to start by giving the battery a charge. He tested the battery and said it did not need replacement. Rather, he suspected that there might be an issue with the alternator. So, we drove it to the Walmart Auto Care Center at Fort Apache and Hacienda. We asked to have the alternator checked, then were told that they not were not able to. Instead, we were referred to this location of Sun Auto Service at Tropicana and Fort Apache. Because we arrived shortly before closing time on a Thursday night, we left the car with the shop overnight. Zakk P. was the service advisor who processed the intake for our request to have the alternator checked. We returned the next morning when the shop reopened. In that short time, they had completed a full vehicle inspection and replaced the battery without our authorization. JD H. was the service advisor at the front desk. He charged us $240 for the battery, and told us, "Do you know you have a fuel leak?" We replied that we would take the car home and review the repair recommendation before making a decision. After parking the car back in our garage, there was a noticeable gas odor that did not exist before taking the vehicle to this Sun Auto Service. The strong smell filled the garage. Evidently, this leak was created during the time it was in their shop. Naturally, we suspected foul play. Therefore, we could not trust this shop to repair the damage that was clearly of their own making. Subsequently, we took the vehicle to a different auto repair business (in my preceding Yelp review). They determined that "the fuel line has been snagged, yanked, and crushed and is now leaking fuel." Additionally, the "fuel line was not mounted properly during previous work." Furthermore, the "metal shield above fuel pump has been cut and bent 'modified,' indicating that this area has been tampered with previously." The grand total for the repair, including labor, parts, and supplies, was $1,800. read more

I've been coming here for over a year, and I'll be coming back for life with the service I've received thus far! I'm always greeted with professionalism and care, and they are great about telling you about your vehicles condition in a "no pressure" way by sending a private link to view a detailed status of your vehicle which I love! A notable mention must go to Zach, who is the most friendly, knowledgeable, and professional service advisor I've ever met and is literally what keeps me coming back. His demeanor, care, and patience towards helping guests has set the bar high for any other service shop. Forget Jiffy lube, they will break your sh*t and want you to pay to fix it. Let Sun Auto and specifically Zach take care of you. You will not be disappointed! Thanks for creating a lifelong customer out of me Zach, and Sun Auto! P.S. Zach deserves a big raise or promotion! He is a gem for Sun Auto and beyond! read more

cole clymer.. was great..professional..and unstood my needs for my car..very sweet young man..would recommend him to all.. read more

I have been taking both of my cars there since 2021. Darren , JD and the rest of the team are amazing. Repairs are always correct and not overpriced at all and also done in a timely manor. I will always return to this location for all of my car repair needs. read more

My Service Advisor, Darrell Cox was very friendly and professional. He provided a very competitive estimate for an oil change, struts and shocks replacement, rotation of the tires, and overall check of my vehicle. I highly recommend the West Tropicana service center of Sun Auto Service! read more

Initially I thought this place was great. I had my oil changed but I heard a strange noise for a couple of weeks until I looked under the car. The oil panel door was ripped open instead of unscrewed and removed. It wasn't expensive to replace but it certainly was a hassle and annoying because the noise was the plastic panel dragging on the pavement. Also they said I needed new struts, I knew differently. I'll never go back. read more

I just moved into the area and came in to do breaks and an oil change, and the gentleman who helped me out Darren was amazing and so was the rest of the team. Great service, timely and did everything perfect. Thank you guys again, will be using this spot only for my car here on out. read more

I went in to get my refrigerant refilled. They did it well. A few days later my air started going out slowly day by day. I went back in to tell them, and they said it was going to cost $600 to replace my blower motor. I went to another mechanic and they fixed it for $25. read more

I would highly recommend Sun Auto Service on W. Tropicana, Las Vegas, NV. I recently had my car in for work on my brake pads and while they were working on my brake pads, they found that I needed tires that Honda said during their diagnostic a week prior were ok. I have been bringing my car to them since I moved to Vegas a few years ago and trust them and the work that they do. They have always helped me out with pricing and discounts, with being on a strict budget. Darrell Cox was the service Advisor that I worked with at this location, and he was very understanding. He continued to advise me of any other work that I needed to have and when I could have the recommended service done. read more

Would not recommend. I was quoted 1200 to fix my window regulator and motor in my driver side window. I went somewhere else the next day and was quoted $360!! they definitely overcharge and after talking to others at work nobody had anything good to say about this place... any location. read more

I went to the shop on Craig, NLV to tell them about an electrical problem I had with my van. the desk clerk told me to have it towed in and they would take a look at it. I used the tow service that they recommenede and it was $125. Later they called me and advised an electrical analysis was needed and it would cost $199. Not having other opptions, I said ok. About an hour later I was called and told that they would have to replace the battery and cables. Cost was $506. I thought that was exorbitant but eventually agreed as I thought that it was needed to located the electrical problem. Later, they called and said it was ready to go. It was late in the day so picked it up the next morning. The day after picking up the van I went to start it and it was totally dead. They did not fix the electrical problem, only replaced the battery and cables. I called and advised of the circumstances. They told me to have it towed in and they would take a look. I told them I was not paying for another tow as I thought they should pay because they did not fix the problem. I agued with them for the better part of an hour but they would not agree to pay. The battery they provided is not even the corrrect size. Over the last 7 years, I have paid Sun Auto on Craig about $20,000, including replacing an engine in a pickup. I thought I would get some thoughtful thank you but that was not to be. I WILL NEVER TAKE ANOTHER VEHICLE TO THIS COMPANY. On several other occassions, the work on a vehicle was not done correctly and I took it back. On those occassions, it was eventually repaired. read more

staff is horrible and VERY unprofessional. maybe its because im a woman? i came in for one thing and they came back with a million things wrong with the car plus attitude i didnt ask for. i DO NOT recommend this place. please spend your money else where at a place with a staff that has manners and actually know what they're doing. read more

JD Harrison was such a great guy and good service rep. Dropoff and pickup process was smooth and quick, in and out. They were able to look at my problem SAME DAY with no appointment needed, after calling in advance and wanting a quote for a repair. After dropping it off, the inspection report I received was so detailed and in depth, complete with pictures as proof of areas they recommended to repair. I came in for an AC service because even with a recharge, my 2017 Mitsubishi Lancer wasn't blowing cold and not only did they find the issue (leaking valves and need a new compressor) but they also were able to inspect other parts of my car like my wheels and brakes. When I was advised about the price of the repair, it was a little too much for my budget but JD went above and beyond and worked with his manager to find a solution that worked for me. I would 10/10 recommend them for anyone looking for a trustworthy mechanic, and my AC is blowing colder than ever. Thanks JD! Oh, did I mention the repair was done SAME DAY with a dropoff at 12pm and pickup at 5:30pm? They're quick! read more

Well informed staff with fair prices. I would highly recommend Sun Auto. Good job guys!!

I went online to schedule and appointment for the next available Saturday, at 12:30pm. I also noted that anytime after 10am would also be fine. I received an email asking me to call them to reschedule. When I did, the guy told me he only had a 9am for that following Saturday. It wasn't ideal for me but I took it since my maintenance light has been blinking. Today when I came in they told me that my appointment was not for 9am, but for 1pm. I have never missed an appointment and have never misheard dates and times because I always made sure to repeat it to confirm. I'm giving a one star for how disorganized they are. If they truly had a slot at 1pm that day, it was only 30 mins later than what I selected for my online appointment (12:30pm). They could've simply called me back stating that and everything would have been great. They couldn't accommodate and squeeze me in that morning, but that's understandable. They claim to be very thorough with their car inspections but unfortunately I didn't get to see if that was true so I can't say anything about that. I'm just unhappy I waited a whole week for this appointment while my maintenance light was blinking. I've always gone to jiffy lube and wanted to give this place a try. But I ended back at jiffy lube right next door who was able to change my oil after a short wait. Jiffy lube in comparison had better customer service and was more reliable. read more

My car's brake was slipping a little and I couldn't stop my car properly, which was a very dangerous condition. So I took it into Sun Auto ( W Tropicana) and they told me an oil leaking problem and charged me $852.17 for the repair. However, after getting my car serviced, the same issue occurred with no improvement at all. So I brought it back to them. They said that my car needed the ABS module to be replaced but they didn't have it in stock so I had to wait. I left my car at SunAuto for 2 days, but I needed it to get to work. The receptionist told me I could drive it safely, so I picked up my car. A week passed, and I still hadn't received a call from them so I called to see what was going on. he told me the part that he ordered should arrive by tomorrow so will give me a call. However, they did not call me back so next week I called again. The shop supervisor received my call at that time and he said with an irresponsible attitude "Bring my car back to them so they can have a look at it again.". I felt they did not order the part so I felt like I was getting the runaround. I lost trust in them. So I took my car to another place and they fixed the problem right away. The problem was that the rear brakes were damaged and one of the brake parts was missing, and it had nothing to do nothing with the ABS. The other auto repair shop fixed it within just a few hours. Sunauto worked on my car for 3 days and never fixed it. Apparently, they must never looked at my car's brake. In the end, I lost $852.17. I want my money back. It was a terrible place for me. I rated one star but if possible, I gave them zero rate. read more

Got an oil change this morning with an appointment. From making the appointment over the phone to getting the car every step was smooth and prompt. Great customer service from the manager and the other employer. I had a nail in my tire and they did not try to upsell but was honest in letting me know it wasn't repairable and that I should go to where I originally purchased the tire to get the tire replaced with my warranty. Will definitely be coming back here in the future. read more

Sun Auto Service has been my family's preferred auto mechanic for well over a decade. They are committed to good service, and I have never been disappointed by them. I recently had the opportunity to gift a car to a friend, but it needed significant work before it would be in good enough shape as a gift (one of the smaller issues was a baby spider infestation!) Sun Auto worked quickly and efficiently to get the car into near-perfect condition, and they kept me in the loop constantly. They even needed to source parts from an auction since my model is no longer made and is more than a decade old. Around the same time, my main vehicle was intermittently idling rough. I brought it in for an oil change and full checkup, and they saw an error code on the computer. After further research, they were able to reassure me that there was nothing wrong with it. They work hard and they are always polite! I highly recommend them to everyone who needs a mechanic. read more

Sun auto is the best place I have gone to for car services! Darren is so knowledgeable and very helpful. I appreciate the transparency and genuine options I had with my car. Very straightforward and honest! read more

My mind is blown. I am so blessed to know the Manager, Darren Michels, and Service Advisor, Zakk Perrotti from this location. I am a missionary from the Philippines on a limited budget and Darren treated me with kindness. I called around to see what everybody was charging for an oil change and this Sun Auto Service was the best price. I used to work in the auto industry and I know how much an oil change is, and they were honest. The work they did was also immaculateGive them a call and a visit. You won't regret it. God bless Sun Auto Service. God bless Darren Michels. read more

Needed new battery stat, also a rear tail light replaced. I got there, not busy at all. I was in and out, less than an hour. Brand new battery, install and basically a 10 year warranty. Replaced my tail light, and tested more than once, to assure quality. They did a great job. Everyone there is knowledgeable and they may not be the friendliest, but they get the job done and quick. Drawbacks... a bit of a condescending tone through your my visit, with me and others. Nothing blatant or malicious, just expecting us to know everything or they know everything, more so with the guest I observed. Also, the make you buy their batteries although next to a battery/auto store... so was overpriced. Very over priced "10 year" battery for a car that won't make it 10 years.... Overall... if you don't mind the price, just want in and out, efficient service. This is the place. read more

Great experience this morning! Went in for an oil change/tire rotation, and everyone was very friendly and the service was prompt! I am very impressed and will definitely be back! read more

Absolutely hands down real deal mechanics who show professionalism, compassion and do not play games. Do not waste your time with the rest when you can go to the very best. Your car will thank you. These guys are 10000% trustworthy and will go out of their way to earn your business. read more

This Sun Auto does not even deserve a 1 star review. These guys are not certified mechanics, they are the worst shop I've ever been in. They have the worst customer service in Nevada, their parts are after market junk, they reuse your oil filter and charge you for things they don't do. Let this be a WARNING they do terrible work, they spilled oil all over my beautifully clean car not to mention it had problems after they did their work. I had to go to the volkswagon dealer to have everything done correctly, don't waste your time or money at Sun Auto in Henderson on Stephanie st. read more

I took my car to the shop on 12/18. I knew I needed brakes, oil change, new tires, and I had a leak from an estimate I received from Doug on a prior visit. This time around the service advisor was James, I also told him my check engine light was on so I needed a diagnostic test for that and my horn does not work so I would like to get a diagnosis for that as well. He said the horn was a separate issue but he can check for that and I say ok. I give him my keys and catch a Lyft home. About an hour later he calls me and tells me all the things that need to be done and let me know labor is $190. I say fine. He says they're still running diagnosis but just wanted to call me since my car has been there for an hour and he will call me back once completed. About another hour later he calls me back. Gave me the same rundown and quoted me $1700+, he didn't mention the check engine light so I ask and he said well it's indicating something about your air flow but then it doesn't. We will replace the filter and see if that works. He never mentions anything about my horn or that the diagnosis fee is waived it I get the work done. I tell him to go ahead and fix the car and he says the repairs will be completed that day. Around 4:50 I get a call from Charlie to let me know my car is ready. So I catch a Lyft to get my car. Charlie tells me all the work that was done, I ask about the check engine light he wasn't too sure because nothing was written on the estimate about the dang check engine light. So I told him the conversation I had with James then he says well if it's for fair flow then that is on the estimate and it's complete, but he did say if the light comes on I can bring it back. So I go to my car start it up and no lights are on the dash so I drive off. 15 minutes into driving the check engine light and tire light comes on. I call the next day spoke to Charlie and he told me to bring it in. I take it in on Friday Charlie and James are at the front desk. I give James my keys and a few hours later I get a call that my car isn't ready they have to order parts they asked if I can leave my car over the weekend but I can't I was told I was going to be charged for the part so I asked how much was it. I was quoted around $270. I say fine and tell them I'll bring it back on Monday. I go get into another Lyft to go pick up my car and again Charlie and James are sitting at the front desk and Charlie said I don't have to pay for the parts I don't owe anything to which I'm very grateful since that was all the money I had left for the next two weeks. Monday 12/23 I take my car back and no Charlie this time only James. And he charges me $293.08 now I'm irritated but don't dispute because I need my car fixed. But on Friday I was told there would be no additional charge and he was right there. So I pay and catch another Lyft home. About 5 hours later I get a call my car was ready so happily I go pick it up. Walk up to James he doesn't tell me anything just hands me my keys. I go start up my car and there's a tire light on the dash so I go back inside and he says we don't have the part to fix the tire sensor but you can leave it or just bring it back another day. Now I'm confused because why would there be an option to leave my car if you don't have the part. So I say I'll just bring it back. Before leaving I ask him how long it will take and he quotes me 5.5 hours. Again confused I ask how much is the cost he said $25 for the part and $75 for labor. Me thinking $100 he says no $400 you have 4 tires. Not I'm completely befuddled because how did he get to me needed all 4 replaced when the tire sensor was never addressed on any conversation. Long story short I would never go to James regarding my car. Nearly $2000 later and I still have a light on my dash which is why I initially went in the first place. And all my issues still are not resolved. read more

I was very impressed with the customer service but especially with their integrity. It was very clear that what I was told by our dealership was total bs. The dealership all in would have been around $600 but it only costed me $160 and they told me I didn't need what the dealership said I did even though they could have made so much more money off of me. It being a family owned business does make all the difference and at almost age 50 I've experienced many vehicle breakdowns and this is the best experience I've had getting it fixed. Update: 11/20/24 I've been patronizing this establishment for about ten years. I used to live and work in the area but now I come here out of the way from the SW because I've had nothing but positive experiences. This time I was getting an oil change and they found a bunch of things that needed fixing. Now I admit I was a little suspicious at first because no one likes getting blind sided with a$2000 bill. When I thought about it I realized that they have never given me indication that they take advantage of their customers, as a matter of fact they have always gone out of their way to accommodate and even do things for free when they screw up. This is the first time out of many that they found things during an oil change that were urgent. While I was waiting for my ride home I overheard the manager dealing with a very rude customer and I was very impressed at how calm and kind he was when he would have been justified at telling them off. He displayed what I've always experienced at this location which is kindness. I also got to speak with the manager and he was genuinely concerned with the customer experience and wanted everyone to be satisfied with the work done to their vehicle . I'm not sure how much longer I will be living in the state but until then I will continue to give them my business even if there is another Sun Auto a half mile from my current residence. Oh and they went out of their way to provide a ride for me because I only have one vehicle and it was going to be at least 4 hrs of waiting...Thanks so much for the ride, the kindness and integrity! read more

So grateful for the very quick and helpful work Zakk and crew have done for my Mercedes. Your car will be in great hands! read more

Great people and honest mechanics, took me under the car and showed me what's going on. I was told by Purrfect auto 10 different things I "needed" (DONT GO THERE). Took it to Sun Auto for 2nd opinion and they say it was all BS and my car was perfectly fine, just needed rear break and rotors which I knew about already. They could've easily lied and taken more money from me! Little pricey compared to others in the area, but I'd rather spend 20% more and know it's done by professional and honest people with quality parts. Also got a Costco member discount of 15% which was nice. I'm coming here for everything for now on read more