This place deserves a zero. I came in for an alignment quote on my BMW and specifically told the employee at the front, Andrew, that my driver's side door does NOT open. I made that crystal clear before bringing the car in and was told it wouldn't be an issue because they could access the vehicle through the passenger side. After wasting 40 minutes of my time dropping off and returning for the service, I was told by the same employee that they couldn't work on the car because they were concerned about "falling out" So why was I told the exact opposite beforehand? This is a complete lack of communication, professionalism, and basic customer service. If your staff doesn't know whether a vehicle can be serviced, they should figure that out before wasting a customer's time. Firestone needs to do a much better job training its employees. Save yourself the frustration and take your vehicle somewhere that values your time and communicates honestly. There plenty of mechanics in La Habra. Never recommending anyone here and will let everyone know not to come here. read more

Firestone Complete Auto Care - Tires Near Me - La Habra, California

Had a really good experience at Firestone today they replaced all four of my tires and did the alignment. John and Octavio are truly professional and treated me with a good customer service. There was no pressure there on trying to buy other services. I totally recommend this place. read more

Excellent Service from Manny! My mom came in with a nail in her tire, and Manny made the whole process fast and easy. He fixed it right away and saved us so much time! I'd definitely recommend coming here for great, efficient service. read more

I bought 4 Firestone Destination X/T tires at this place less than a year ago. 2 days ago, a chunk of the treadmill flew off and smacked into the inside of my fender. It was SUPER loud and really startling. I got an appointment at noon. When I dropped it off, the tech said it would be a few hours, to replace it, and he'd call me. At 4:30 I called and asked for an update and was told to be there by the 5pm when they close. I got here, and they haven't touched my car. They forgot. I took an Uber home and back. But now I'm sitting at Firestone in the waiting room anyway. I finally got the Jeep back. They didn't even rotate the tires. Even though they told me it needed to be done, he said he never put it on the service order,.even though I have the lifetime free rotation I paid for. This company sucks. read more

Choosing this among numerous car service centers is reliable. Most people don't know anything about cars, so they just spend the money as the company tells them. The staff is very friendly and the work is done very quickly. Highly recommended Some companies force me to do multiple repairs, one way or another, if I go to fix one oil, so I have no choice but to pay out of anxiety. The work done here is very accurate, and if additional costs arise, they are clearly explained first, so I can trust them. read more

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Got taken care of by the homie Manuel. Props to him and the mechanics there. Completed a flawless oil change, diagnostics and recommendations for the future. Good people here! read more

I took my car to the dealership for a routine check up. They recommended to have serpentine belt replaced. I took my car to Firestone and dropped my car off. I got a call after 15 minutes saying that they found some damage on the "2nd" serpentine belt and it needed replacement and I agreed. I got curious and called the dealership. They told me that my car make and model Only had 1 serpentine belt. Service was great but the dishonesty is such a turn off. read more

Quick and very efficient! I went to Firestone La Habra to ask if my engine had any issues since the engine light was on. Manuel checked my gas lid and explained to me that unlocked gas lid might have caused it due to extra air in it. He called Matthew (Master Mechanic) to fix it. Matthew took only 5 minutes to fix it and everything went back in the right place! On top of that! They even taught me how to fix if it happens again. I will definitely come back to get other services! Dear Manuel and Matt! Wonderful teamwork! You made my day! - ABI read more

I had a great experience at Firestone getting my oil changed, thanks to Manny and Andrew. They were professional, friendly, and took the time to explain everything clearly. The service was quick, honest, and efficient, and I felt confident my car was in good hands. Manny and Andrew made the whole process smooth and stress-free. I'll definitely be coming back and would recommend this location to anyone looking for reliable service. Came from work thank goodness they are open late read more

Brought a tire in for a patch and was out super fast. Andrew took care of me! Saved me a lot of time and $

Went to service my company car for general maintenance around 10am on a Friday. They took all day to rotate the tires and change the oil. This took 6 hours to complete these basic maintenance tasks which is comical. About a week later I noticed the 2 front tires were bald on the insides. The same tires they rotated weren't suggested to replace. I guess they don't like selling tires lol I don't suggest going here for any type of service. They don't know how to complete tasks in a timely manner and don't know how to inspect tires. It's a complete waste of time! read more

I've been a customer for about 20 years and this location has been top notch. Excellent customer service, quick turnaround time, completion of the services requested, and excellent pricing. From simple things to oil changes and alignment (great value) to more complex engine work. They currently handle five of our vehicles and I wouldn't take my cars any where else. A positive sign is my truck now has 310,000+ miles and a big part of that is making sure I take care of all the maintenance. A big thank you to John (Mgr) and his team. Very good staff and all communicate very well. Appreciate the service for many years! Thank you! read more

Red Flags!, Beware! Called this place today to get a price for spark plug change. Guy on the phone asked if check engine light is on. I said yes. He says he would need to run a diagnostic for the check engine light before they do anything and they charge $120 for that. Also, he cannot quote me for the spark plug change until they run the diagnostic because there might be something else wrong. I said that's fine, suppose it is just spark plugs, what does that normally go for? He says we cannot quote anything until we run diagnostic. I said thank you, bye! You know damn well what you charge for spark plugs! read more

Great customer service from John and Mark at the La Habra location. This flagship location is now my service location for Warranty repairs, they booked me after a failed appointment at the Walnut, Ca. location which lied about the time to complete (2-3 hours) when the place was completely empty. I called Mark and they came through in just under 40 minutes. read more

I came in for scheduled appt at 11:00 am to change a single tire. A SINGLE TIRE. This single tire job took 5 hours. I understand there are cars in front, but this is a 45 minute job tops anywhere else. This is absolutely ridiculous. DONT WASTE YOUR TIME HERE read more

I take my car to Firestone. I deal with John the manager. John is very thorough with details. I appreciate him for this. I know nothing about cars. I always appreciate his and his employees recommendations. I feel very safe and satisfied when I leave Firestone. Thanks to you John and your awesome team. I will continue to recommend you and Firestone to my family and friends. read more

Went in for a tire repair, they somehow managed to do 5k of damages to our car. When I called they were combative and sullen. Acted like i did something wrong for trusting them with our vehicle. Mark S is a real piece of work, at no point did he even begin to put himself in our shoes. Gary their 'Area Manager' was no help, and did not care to look into this. We are filing a police report, and working insurance to get this taken care of. DO NOT COME HERE, they literally wrecked our car read more

They do not honor life time tire alignment. They will jerk you around and try to avoid providing the service. And staff is rude

Great service! They always inform you of what needs to be done. Communication, excellent customer service. I highly recommend!

Very bad service lately. I dropped of my car for service 2 days when I picked it up they said opps , sorry we haven't got the chance to to work on your car yet! They say if you bring it back next Friday we will take care of it ! , one month passed by I made an appointment brought my car and the manager ( Dillon ) said I'm sorry we can do it today because you don't have an appointment, I told him that I did ! And I showed him the email and call that I made the previous day ! he said , he couldn't find it , he can not take my car in ! That was that what a stupid manager and a customer service. read more

This team does great work! John and Manny kept us updated and we even received work orders/diagnosis by email. Feels good to drive my baby again. Water pump replaced, 2 new tires and brake issue fixed. They do what is needed and nothing more. Highly recommend! read more

This location is great! I know some auto shops can be hit-or-miss in terms of service, but I decided to take a chance on this one since I live right next door- so it's very convenient. I called around 4:45 to see if (just on a whim)they had any availability for an oil change. John immediately invited me to come over and got my car in very quickly. He made sure to call me with any further diagnostics on the car, and explained them in detail to where I knew they were not just trying to sell me another product. They sent me photos through my email as well which was helpful to see as I was receiving the verbal information. He even suggested future maintenance that my vehicle may need down the line along with some quotes. I appreciated that he was not pushy and gave me the choice to come back later if I decided to move forward. If you're in the area I really recommend! Thank you, John! read more

I live a few blocks away and I will never come back. 1st time I came here I was desperate, and they knew it. I got a flat tire that really just needed a patch but they convinced me to get a replacement since it's a company vehicle and my company covered the cost. I didn't think it was a big deal at the time. My 2nd service I went in for an oil service and it took 2 hours longer than what they said it would while I waited there just watching them work on other cars instead of mine. I thought that was my last time going there. Lastly, tonight I caught another nail on my tire, I went back in after I said I wouldn't and waited in line, watched the salesman upsale a poor family into financing new tires. Once it was my turn and all I wanted was a patch, they said they didn't have time for me. I guarantee if it was a new tire again they would take my business. Like I said, never coming back to this place. Just because they're a bigger tire shop does not mean they're honest. I came to a smaller shop nearby and took care of me right away. read more

I only have one thing to say: THANK YOU DILLON FOR GETTING THROUGH A TIGHT SPOT!! Get this man a raise! Long story short, I needed a flat fixed on new years day and Dillon was kind enough to squeeze me in. I couldn't be more grateful for his helpfullness and generosity. If I lived in the area, Firestone would have me as a customer for life! read more

Been coming to this first one for the past 20 years with various Cars and issues. They do a great job at what they do. I see them as getting the dealer type service for the local garage prices!! They give discounts when they can and warranty their work. Daughters Jeep blew a tire. Called up John and asked to have the vehicle towed to his place within the hour. He had no problem taking it in, appreciated my call, and I didn't have to be there when the truck was delivered!! Hour later the Jeep was dropped off. Got a call from them a few hours later. Gave me the quote to fix the problem. Approved by phone and off they went. Jeep was fixed and ready for a action by days end!! I know they are always busy and at times I have gotten the delays as many have discussed. But in any relationship we need patience and understanding, that fixing your car isn't like buying milk! Takes time!!! read more

Very, very friendly. I went there because of a tire problem on my way to work in the morning, and they checked it very quickly and even gave me the money for free. Thanks to them, I started my day in a good mood from the morning. read more

Every time I go in, Stephanie is so friendly, sweet and professional and makes me feel welcome. We have trusted our family vehicles to this location for several years and always feel that they are very honest and trustworthy. John, the manager, is great! So kind, professional and knowledgeable. I really have nothing bad to say about Firestone and their employees and again, highly recommend them. read more

I caught a nail on my tire, needed air as a temporary fix or a patch. They insisted on selling me a new tire. Regardless of the quality, I can't trust a business that won't offer me options and just resort to charging me the most expensive option as the ONLY option, that's straight up lying. read more

Was in the La Habra area for some work and needed some quick maintenance on the car. Quick, to the point, and kind are the only words needed to describe the experience. Big thank you to Nancy for helping me out! read more

These people are FULL of themselves. I requested an appointment online for yesterday, Friday at 4 p.m. I received a call stating they couldn't take my car yesterday. Ok fine. No problem. Stephanie rescheduled my appointment for today at 2 p.m. I showed up to my appointment on time, as scheduled. Right from the get-go. My husband, dad and I went up to the front counter. A man and a woman were talking. When they saw us, they began shuffling paperwork, didn't acknowledge us. A couple of minutes later, they acknowledged us. When Stephanie asked me how she could us, I said I have an appointment. Then and only then, the man with the attitude steps in and said that even if I have an appointment, I have to wait until 6 p.m. Stephanie told me on the phone that it would take approximately 1 1/2 to service the car. But, now this abrasive man (Tony?) said that I have to wait until 6 p.m. What!? He had an attitude! He told me he couldn't treat my car like it was at a car wash. I will NOT give my business to a business that has people who are as RUDE as this man working there! read more

We have been bringing several of our cars here for years. We have the unlimited alignment plan for our van and also do regular maintenance on the cars. They generally do a good job. The main complaint is the scheduling is not great and quite a pain. We made an appointment for a Tuesday and arranged to be without the car all day. We let them know we needed it by about 3 to get my kids from school. They were just doing an oil change, tire rotation and alignment. When we called about 2 they still hadn't gotten to it and we ended up picking it up and taking it to be serviced elsewhere. Very frustrating. If they can figure out how to schedule so it's not so inconvenient to bring the car, that would be great. Otherwise they've done good work. read more

I read some bad reviews for this place but yesterday I took my mother's car here to get a tire under warranty serviced and everything went great. Staff seemed nice, courteous, professional and quick. Manny was a very nice guy. read more

If I could give Firestone less than one star I would. My dad had his brakes and rotors done on his car today, when he spoke to the employee about prices, the guy said one price for all four rotors and brakes. My dad called to see if his vehicle was complete, the guy said you need the back ones done as well and that'll be additional 400 and something dollars. When my dad mentioned to him that he said all four the guy said I never said that. Horrible service and horrible communication. I would never recommend anybody going here, they rip you off big time. read more

I've had several cars serviced here and have never had any issues. They are honest and their prices are fair. My wife just saved 50% off of what the dealership quoted. Making an appointment online is easy and the entire process from drop off to pick up is hassle free. I suppose the only downside is that many dealerships offer you a loaner car, but that's why you're not paying the dealer high prices here. I definitely recommend. read more

When I scheduled to change my brakes pads, the manager John took care of us. He informed me the brakes were working fine and still had plenty of padding. He could've easily done the job I asked him but he was honest and straight up. That level of integrity is awesome. I didn't get any actual service completed but I've found my new auto shop. read more

Not happy with their appointment system. It's almost like just a walk-in. Either way you wait and wait. Had a 9am appt, I show up at 9am. To do a 30-45 min job the mgr tells me it'll be ready at 12:30pm. I said forget it. Mgr had an attitude as well. Not sure if they realize people have to work and are on a schedule too. And by the way, this has happened several times. I ended up going to PepBoys in Industry. They told me 3:30pm appt and guess what? They took my car into the service bay 3:40pm and got me out by 4:30pm. That's a lot better. read more

Trying to take advantage of a female coming in alone. Went in to get a tire patched from a nail. A worker tried to tell me there's no nail and air is leaking from previous patch and he will quote me for another tire.... I got out the car and saw the nail with my own eyes and told him can I just get the nail patched and then he just said we don't patch tires that's had a patch done before. read more

The Services Requested were done by both male and female representatives and I must say that the value of there expertise when servicing was outstanding. They had a few less staff then expected, provided fresh water during the waiting grace period. The time stated for the repair was accurate. Thanks Firestone team ! read more

Went here to get flat fixed. When I called before I came the gentleman says it'll cost $19.95. Got there and gives me a total charged of $62. Gentleman claims two tires need service. Why $62? He says special service. I left. I smell dishonesty. Went to Big O tires. read more

Came in for an emergency tire... Hit a pothole off Beach Blvd. I was quoted 495.00$ FOR ONE TIRE... lol Did a quick Google search and found PRIMO TIRES They were amazing and charged 80% less then what this guy quoted me. LOL. He told me that I cannot put another tire on my car because they are run-flat. There is a time to sell and I time to provide customer service. Save yourself the up sell and go to Primo Tires. You guys thought you had a sucker today.... Sorry not this time Not even my Pirelli tires cost that much...lol total joke. . read more

Firestone Complete Auto Care - Tires Near Me - La Habra, California