Came in because of low air pressure on one of our tires. Jordan was very willing to help us work through the issue, even supplying us with a quality repair despite us not having our lug nut lock key. Helping an out of town family in a time of need is a key to a good company. They passed that test with flying colors. And, they didn't even charge us enough.......Thankful for kindnesses shown to us today! Give them your business because they deserve it! read more

I got the best customer service without even being a customer! Wonderful guy! My tire was going flat and I stopped by. There to try to get some air figure it out and they were closing. he made sure that I was able to get home safe me and my kids. this is awesome team guys should go there. read more

My husband set an appointment for a "free safety inspection" and don't get us wrong we kinda know what to expect, it's Firestone. This kid gave us the worst experience though. We walked in telling them there is movement in the right wheel when we're driving. It's shaking the car. The dude returned telling us everything was fine, I told my husband to go back there and look as it's on the lift. My husband could visibly see the lower control arm needs to be replaced and starts pointing out other things and the dude then starts saying yeah that needs to be replaced and going along with my husband. Whatever, time to go. The dude brings the car out and then tells us a whole schpeal about what needs to be replaced. We played into the game and asked "should we replace the other side?" And his response verbatim was "it's up to you" (you always replace both sides) AND THEN tells us that will be $10. My husband said it's a free safety inspection and the dude said "free??" My husband shows him the coupon. The guy said oh ok I'll figure it out and sends my husband and email with the discounted $10. My husband then calls the another location to confirm this dude was SKETCHY and was trying to pocket $10. Here we are 2 days later, the car is SIGNIFICANTLY worse. UNDRIVEABLE. The ball joint is about to snap, lower control arm needs to be replaced and the cv axel has a tear in the boot. Now we are without a car for 2 days while we wait for the parts to come so my husband can replace it. read more

Great Service and open on Sunday's! Relatively quick considering the amount of customers at the shop! My new Tire Care providers! read more

I went in to have a o2 sensor replaced . When it was done ,they told me(your engine light is still on. They also told me it had something to do with the transmission. Needless to say, I took my vehicle to another shop. it turned out that their so called ASE mechanic forgot to connect the wires WOULD NOT GO THERE FOR ANY MECHANICAL WORK. If there was a negitive rating up above it would be a negitive 3 read more

They used to be the number one place to go to in town and my husband always recommended them. Well, that all changed this year because we paid for an whole new set of tires which we didn't really have the money for and then an few weeks after we kept getting tire pressure low on one of the tires so my husband took it there they said they fixed it the next day the same thing this time they said we need to pay for an brand new tire because tbe side wall was destroyed of it so he paid 46 to do that literally an gay later. Then an week later an different tire with the same issue and he went to today and they said again the side wall was destroyed by an mail in it and you will have to buy an new tire and so he said okay, I am not getting an new tire till you can exactly show my the nail in it because this is very ironic it just happened again an week later the same exact thing and I paid the extras for service help. This was literally no longer then 30 mins of going in and getting his car and he went over because he was across the street looking around since he would have to wait and they literally had his car waiting for him with his keys and he did I wanted to see the nail and the lady he spoke to on the phone said I am sorry we are too busy to do that so they are an fraud now just tripping people off giving expensive but unsafe and horrible tires so you have to keep coming back to replace them to steal your money! If it wasn't for having their credit card we will prob stop going there from now on because they are are very crooked criminals. read more

Do people and places like this still exist?! Yes they do...broke down 3 hours from home and luckily find this full service Firestone in Jasper AL who can diagnose my car as I wait on a late Saturday afternoon. Not good news but delivers it and we have a repair plan. Need to stay over for the night and figure out logistics and Sam insists to drive me across the street after his shift - for real? He knew how stressed I was but truly just a gentleman. Todd - absolutely amazing as well! What was a nightmare today I can reflect ...it was made better by these great guys and their outstanding customer service/expertise. read more

I came in having been told my tie-rod ends should be repaired. However, the Service Manager and Technician proved to me there was nothing wrong with them, and pointed out and replaced what the actual problem was: ball joints. Very professional; very trustworthy. read more