I came in last minute with a low tire. This was on a Sunday and they were so helpful and accommodating. Chris G was welcoming and helpful. Issac R was a star in fixing my tire quickly! They truly saved me! read more

My husband made a appointments at 8 am today for alignment. He went there on time and waited 1 hour and half . They told him that the machine Couldn't be repaired due to malfunction. So so bad services . They should have told us earlier. We won't be coming back ! read more

Everytime I call they place me on hold and end up hanging up on me. I was trying to explain to the receptionist that my car is an Audi and wanted to see if they do oil changes there because I know not all place take certain models. She completely ignored my question and proceeded to ask me for my name and I corrected her when she mispronounced it (it happens a lot no big deal) and she says in a rude way "that's what I said". No wonder they have bad reviews. They really need to work on the way they speak to customers and answer their questions or clarify stuff for them instead of making them feel dumb. read more

They tried to up charge me and hold me for over 3 hours during my roadtrip when I limped in on my spare. I took it to Charly's down the road and it was done in 15 minutes for a fraction of the price. read more

This review is for Christopher, thank you for helping my Auntie Sadie out today with the noise she was hearing when she drives her car.

I took my 2017 Toyota Corolla to Firestone Complete Auto Care on 3/9/2026 and was presented with an estimate totaling $2819.90 including tax that included major suspension work (bushings, $1190.38), rear rotor replacement, and numerous additional services. They also wanted to add another $134.98 diagnostic/service procedure that I had already done the previous year, which only improved my fuel economy by about 0.2 MPG and clearly did not justify repeating. The estimate immediately felt very excessive, so I sought a second opinion from Al's Automotive, a highly rated independent shop in Indio. I paid $180 for a thorough inspection, which I found expensive, and their findings were dramatically different. They documented very precise measurements for everything including the suspension, and stated there was nothing wrong with the suspension and that the rear rotors did not need replacement. The actual necessary work totaled only $895, including front brake pads and rotors, a brake fluid flush, and other legitimate maintenance items, and including the expensive diagnostic. What is especially disappointing is that I had been a very longtime customer of Firestone for oil changes and basic service. Unfortunately, the service quality has noticeably declined over time. Wait times have become unreasonable -- during my most recent oil change visit, I lost essentially an entire afternoon waiting, despite making an appointment in advance. Combined with what appeared to be a heavily inflated repair estimate, it completely broke the circle of trust for me as a customer. I understand that repair shops can have differing opinions, but the gap between nearly $2,800 and under $900 for the actual needed repairs is difficult to ignore. I feel that Firestone tried to take advantage of me, and I strongly encourage customers to seek a second opinion before authorizing any expensive repair work from them, since they seem to have changed their long time advertised culture based on honesty. As for me, as a customer, I unfortunately cannot legitimately go back after having experienced what I see as an extremely abusive estimate from them. read more

I went in as soon as they open on a Sunday just to replace a valve stem right off the back the guy in office told me if I didn't have a appointment It was going to a2 1/2 3 hour wait time mind u yet this is a maybe a10-15 minute job I deciding want to wait that long so I started walking out and then he started to talk about good luck. Finding a Tire Shop open on Sundays. Yea I went down the street and got it done less than 10 minutes I will never go back to this place read more

I had a scheduled appointment for a wheel alignment this past Saturday at 1:00 PM. I arrived around 12:43 PM and found one other customer waiting, with no staff present at the front desk. He mentioned he had already been waiting about 15 minutes. After approximately 10 more minutes, two staff members came out from a back room. The first customer was assisted and informed that, without an appointment, the wait time would be about two hours. When I was called up, I explained that I had a 1:00 PM appointment for a wheel alignment. As the employee began to check me in, I asked about the expected wait time and was told it would be approximately three hours. I was surprised to hear this, especially since I had scheduled an appointment in advance. I understand that staff need to take lunch breaks and that delays can happen, but a three-hour wait with an appointment feels unreasonable and disrespectful of my time. The purpose of making an appointment is to minimize wait times and ensure better time management for both the customer and the business. While I understand waiting about 1-1.5 hours for the service itself, being asked to wait three hours before the service even begins is unacceptable. I was very upset by this experience and ultimately decided to leave. I hope this feedback is taken into consideration so that scheduling practices can be improved moving forward. read more

Had an extremely disappointing experience here. Dropped my vehicle off for an 8:30 appointment Sunday for a transmission fluid change, we were told that service provider comes in around 9:30 so by 10:30 we should revive a call from him. By 5pm we had revived 0 calls and 0 emails regarding the status of the car or quotes for the service. We called and briefly spoke to a woman who said the car wasn't ready to be picked up but she assured us she would call shortly and even though they close at 6 someone would still be there. By 8pm we had not heard back again so my fiancé drove over to the shop only to see it was closed and no one was there. With 0 communication they kept my car over night which then caused me to not have a vehicle Monday resulting in me unable to make it to work. After finally speaking with the manager Cesar first thing Monday morning it was revealed my car was never started Sunday, he even stated it was unusual for that service that typically, at most, would take 2 hours. There was no attempt to rectify the situation, to them this was fine and acceptable. At the end of the day they had my car for almost 30hrs on a service that should have never taken that long and no one there took any accountability for the lack of communication and lack of organization which was unacceptable. Would not recommend taking your car here as you may not be contacted, lied to and left without a vehicle. read more

Excellent service from Cesor! Very pleasant and helpful. I would recommend going to have him help you. read more

I had a blow out on the I -10 on our way to a football tournament. They were fast and fair and I was on my way without any problems

They offered me amazing service and fixed my issue really quickly genuinely recommend this place

WORSE EXPERIENCE EVER FIRST AND LAST TIME THERE!!!!!! I walked in for a tire patch when the worker said the tire had to be replaced under warranty and never mentioned anything on cost, he scheduled me for the following day because they didn't have the tire in stock. I get there the next day and wait for them to tell me they dont have the tire so they rescheduled me again for the following day and i leave the car for a couple of hours and come back at closing time and the tire still hasn't been replaced. I asked the worker and he said that they were not going to be able to get to it till tomorrow, to leave the car over night and will have it ready by tomorrow which I couldn't do because its my only car and wouldnt have a ride to work. I go back for the FOURTH time and want to charge me 60 dollars when the first guy said it will be covered by warranty. read more

Terrible attitude from the employees. They don't care about wasting your time or making you feel incompetent.

I came in to get my power steering pump swapped out. It was supposed to take 1 day to do this work. Then it was 2. Then it was 3. Then they got the wrong part. Day 4 finally I drive it home. I wake up on day 5, and there is a huge power steering fluid puddle (stain) on my driveway. So, now I'm sitting here 7:00 Saturday morning in the waiting room, again, waiting for them to fix whatever they screwed up. A bit of advise - Don't go to this place if you need anything done besides an oil change or tires. If you do, be sure to take a Xanax before you come in. read more

Don awesome mechanic and Sonya front desk are superb at their work. Honest, friendly and excellent service. I can't say enough. This is the place to get your car serviced/repaired. read more

Great service and help from Angela and Monte!!! There were wonderful to work with.......highly recommended!

Apparently my tires did not appreciate spending the day on the dirt roads of Joshua Tree. One of them let me know this fact by going flat in a windy canyon highway halfway back to Palm Springs. Since it was late in the day on a holiday weekend, pretty much every tire place was closed, except one. Firestone! And they had the unique tire size I needed. But they were going to close in 45 minutes! It was definitely a nail biting experience waiting for the tow truck to arrive, and traveling the 20 miles to get there. If we didn't make it by closing time - it would be three days until we could get it fixed! Fortunately we arrived just in time, about 10 minutes before they closed. I usually try to avoid being "that guy" that comes in with a huge order just before a place is about to close but in this case I had no choice. Melissa at the front desk was still cool about it and got the job done. The price of the tires was also reasonable and they were pretty efficient in getting me back on the road. Five stars of thanks for coming to the rescue! read more

See all

horrible, horrible customer service. made a 9am appointment for an oil change, got there at 8:40am to get started with check in. waited an hour and a half and asked status, was told that it would be about one more hour, 2 hours later i asked again and was given the same response but this time i was told that they needed to wait for a rack to specifically put truck on, manager cesar maldonado heard and asked what vehicle it was, did nothing about it manager cesar maldonado did not come to explain it or to ask technicians why it was taking so long. manager cesar maldonado is not a professional that takes care of customers nor does he manage time according with appointments scheduled. manager cesar maldonado is not a fit for the position, never did he have any conscience for the 4 hours i had been waiting for just an oil change, he never spoke up to make it a priority to the situation as to the looooooong wait. manager cesar maldonado is not a good fit for managing the customer needs. i was not the only person waiting for an insane amount of time. manager cesar maldonado is not the person that should be in charge. i will let everyone know from my company to not send vehicles to that location because of management and specifically cesar maldonado. i will not recommend this location to any other person. i will be reporting this again and again and give 0 stars if i could. read more

Great service. I came in for a brake service and saved a lot of money. The inspection sent me pictures so I didn't have to stay at the shop to see the brakes. Thank you for the help! read more

10/10 Experience and we highly recommend this place to anyone looking for a mechanic in the area. We have a 1990 Ford Econoline Van and needed a few issues addressed. We are doing a cross country road trip and thankfully found this store as we were stopping by. We called a few days in advance and talked on the phone with Donn Pike about the troubles we were experiencing. He was very helpful over the phone and even more so once we arrived to drop the van off. He walked us through everything about our van and gave us excellent and sincere customer service. He values honesty and fixing your problems with your car, rather than other mechanics we've been to who just want your business. If we lived here, I would 100% use this as my go to mechanic. Donn is the man!! read more

The best service I have had going here and definitely thanks to Donn Pike being an honest and caring person I know and now I know my car is great!!! Thank you Donn for everything!'n read more

My wife and I had work done on our car at an another location in Arizona before we headed to California for a vacation. During the trip, another item recommended for service rendered our car not able to travel more than about 45 MPH on the I-10. We had the car towed to Indio and were hoping beyond hope for a quick resolution to the issue. And we got it! Carlos the manager pretty much had the issue diagnosed before we could get out of the car. A couple of hours later and we were back on the road! I cannot thank the whole team enough for the service we were given and how they were the heroes we needed! read more

Carlos and Julio were awesome in helping my Family and I. We were 30 miles past Indio when we blew our tire on the way to Havasu. Due to complications with AAA, we were not going to be able to get to Firestone until 10 minutes past their closing time. I called and explained our situation and they were gracious enough to stay open past their closing time to assist us. By the time we left the shop, it was way past their closing time and Carlos and Juilio were very hospitable, and we never felt rushed to get out of there. My Family and I thank you for your help getting us back on the road safely. read more

Great fast service... Reliable shop... Great staff... My new" to go to" repair & tire shop... Glad they're close by where I live... read more

Helpful & friendly automotive service. Ritchie was the man that helped me and was very prompt, and did everything the way they said they would. We went in for a break Service and they did a great Job. I will use them again! read more

I had an appointment for an alignment and sat there for over an hour and they still hadn't taken my car back.. They don't seem to prioritize customer service or respect their customers time at all. I finally had to air my keys back and leave without service. O read more

Best service EVER!! These guys stayed late to help me on a Saturday long weekend Richie, George & Isaac went above and beyond and did more than they had too Jeff in Cathedral City was also a complete legend Can't thank them enough Cheers and have a great weekend! read more

Visited this shop on a Sunday after 1 PM while I was on my way to Phoenix. My dashboard was lighting up like Christmas tree after driving for 120ish miles. This shop was the nearest thing open. It was about 108 degrees outside, but the guys at this shop saw me in about 10 min even though they had several other cars they were taking car of. They scanned my error codes and determined something was off with my engine's fuel/air ratio. In another 10 min they determined the error codes were due to software updates that they can't even make only dealer can. They gave me great guidance and determined a trip through the dessert wasn't worth the risk. I turned around and went home to get it done. I really appreciate the staff's urgency to my scenario and how communicative they were through out this process. Although I didn't have any official work done through them they gave me proper guidance and didn't try to cheat me. I would trust them with any service they were reliable and truthful. Time was of the essence and they wasted none of it! read more

Richie is the best! He went above and beyond to replace the battery of my Audi, after calling and bringing my car to multiple shops. They either didn't have the tools or the batter. Richie fixed the problem within an hour. thank you! read more

This store did a great job replacing my battery in my car. Frankie explained everything and was very professional. I would definitely recommend them and will go back.. read more

Store manager gave me a refund for a job I was not satisfied with. Then he told me never to come back for an alignment or for an oil change. Horrible customer service! read more

Marcos, Alfredo and Leo helped me out when I was in an emergency! I highly recommend them very honest and upfront with business and bent over backwards for my Family and I! I'm very grateful for there help to get my family safely back on the road!!! read more

I do not recommend you go to this location. My car overheated 10 miles east of Indio on a Sunday and I was able to bring the car in. We were on a road trip to New Mexico for the holidays, so we had to leave the car here for 2 weeks. Had to call several times, but it was found that the radiator cap needed to be replaced and the symptoms made sense. They told me they replaced the cap and said that they ran several tests including a load test and pressure test. I pick the car up 2 weeks later and head out onto the road to get back to LA. Well, the car overheats again after 15 miles. I had the car brought to the Cathedral City location and heard back the next day that the cap that was currently installed had almost no gasket seal! I have no idea if this Indio location ever performed tests or ever actually replaced the cap. Go to Cathedral City instead. read more

Amazing service and good pricing! Carlos the store manager has great customer service! Will be coming back here for future vehicle needs.

Today I arranged to have my vehicle's wheels aligned. My appointment was at 7:00am, and the staff at Firestone was already on-site when I arrived early. The work was completed within an hour. What struck me was another customer that was demanding that her vehicle be serviced before others that were in line ahead of her. The manner in which the Firestone representative dealt with her was skillful. He was in a difficult position as the customer was claiming that her son was in pain and that if the work was not performed on her vehicle, she would miss her son's medical appointment. She went on and on and on. The entire conversation was unpleasant and I felt that she was pressuring the Firestone representative unfairly. He kept cool and tried to meet her needs. I felt badly for him. I have always received superior service from this Firestone store. read more

I was passing through Indio to San Diego on New Years Eve day on a road trip through Death Valley when my car warned me about a low tire pressure. I looked at the tire and found the nail. I put air in it then tried various tire repair places along the way but none were willing to help me. Firestone came to the rescue and got me back on the road quickly but doing a very thorough job plugging the hole. I hardly ever leave reviews but with service that stands out from the pack, and kept an awesome trip from having a stressful ending, I had to take the time to do it! Thanks again, guys! read more

I came to this store in a panic. My positive battery terminal needed to be replaced. I was leaving on a trip the next day and needed to drive to LAX the following morning. I had to get this fixed today. It was 4:30 when I called them. Richie said to come right over. I got there and he took a look at it. It was a mess. It took him a while to get it off. It was broken and crumbling. It was really bad. He spent a good hour on it and finally got a new terminal on it. He and Isaac were so nice and friendly and accommodating. And to top it off he didn't even charge me. I am definitely coming back. read more

Firestone Complete Auto Care - Positive battery terminal - Tires Near Me - Indio, California

Excellent customer service! The manager took care of me even after they were 10 minutes to closing!! Lifesavers! Great crew working here.

Do yourself a favor and do not bother going anywhere else. No upselling, no excuses, no extra work or parts, just straight up no nonsense customer service and craftsmanship. Not easy to find these days. read more