I stopped at the valvoline in Cuyahoga falls to get my oil changed and about 15 mins later 5 lights…read morewere on. I swung by here and everyone headed to my car to help! Within 2 mins I was fixed up and ready to go. Not one comment about we didn't do this not our fault but truly gentlemen willing and able to help however they could! Highly recommend!

Edit: 8/16/24 - I emailed Valvoline customer service as they requested on 8/4/24 and again on…read more8/12/24 and never received a response - either time. Why respond to this post if you genuinely don't care about your customers? To make it worse? I'll update if they do respond. We drove up from Florida to visit family - as we do several times a year - and realized it was time for an oil change. We chose this location based on ratings and proximity to where our family reside. Huge mistake! While we were in line, we noticed a pregnant female extremely upset because the tech caused "$7,000 in damage to her car" and the store refused to make it right. They were telling her to leave the store because she was causing a scene - that should have been the red flag we needed. But it wasn't my business and I don't know the entire story. We paid for full syn oil change + tire rotation, and asked them to air up the tires in our brand new 2024 Subaru to which they agreed. I noticed while they were rotating the tires in our AWD vehicle that they did not do so in diagonal pattern as is the correct way. I pointed it out and the lead guy on site. Manager? Said "that's how we always do it." So instead of apologizing, or better yet, knowing how to properly perform a service they charge $30 for, he profers a lame excuse. They did agree to correct their mistake. How many unsuspecting vehicle owners have they done this to if it's how they always do it? This can lead to blowouts and unexpected accidents in the future!! So I get in the car because "it's all done," and I asked if they filled the tires with air as we had one that was very low. He tells me yes and that the fluids were topped off, tires were rotated and oil was changed. I turned the car on and the tire sensor was still on indicating it wasn't done. He says "they must have forgotten." So they finally air up the tires, I pay $112 and head on my way. I get home and pop the hood and notice they didn't top off ANY of the fluids, not only that but all of my after market metal valve stem covers were missing. We had to buy new fluids to top them off and just purchased new stem covers on Amazon. Highly disappointed in unprofessionalism, dishonesty and severe lack of customer service. I'd love to speak to the owner should they be interested in reaching out for more info.

Note picture of actual review. They must think most are idiots with their upsell tactics. I had a…read moreslow leak in one front wheel (ended up the wheel actually cracked but that's not the point). We have a 1 yr old Mercedes amg suv and I wanted new tires vs what I thought would be a plug at the time. They ordered the front tires and 2 days later called and said I should replace the 2 rears or it could cause transmission damage due to the staggered wheel set up..... I made a comment if I pick up my suv, drive across the street, remove the 2 front wheels and rolled them in would u. Install the tires? Guy said yes....are u kidding me. I would never recommend a place with these sales tactics. Ed & Peggy galnack need to review this place...

They worked on my brakes and a few months later I needed more of the same work done, they didnt…read morestand behind their work or the materials used. I won't take my vehicles there again.

Matt and Shawn and the crew are just phenomenal people and mechanics! GREAT customer service, and…read moreso trustworthy!! They take pride in doing the job right and getting you in & out as quickly as possible. If you being your car in for a service that may not be needed (like brakes), they'll tell you! Most highly recommend!!

Love this place! Friendly, knowledgeable staff who are all as honest as they come! Kudos to Matt…read morethe owner. I have been coming here for over 4 years now and not afraid to bring to them any make or model. Fazio's is as professional as they come. They will call you with update and make suggestions for things they might have found during their complete vehicle inspection. NEVER has tried to sell me something I did not need. Shawn out in front is their""Director of First Impression" And does an outstanding job welcoming you to the shop and listening to your wants and needs very intently.. Fazio's in Hudson IS MY go to place for all car and truck needs!

This was the worst service I've ever experienced. Please avoid Run Run if you can…read more I brought my wife's car here for what should have been a simple oil change. The car was running perfectly before I brought it in and had never had any issues. Unfortunately, after the oil change, they drained the wrong oil, and now the car will start but will not drive. It has been stuck in their bay for TWO days. I paid $93 for the oil change, and they didn't even reimburse me for the service. On top of that, they told me I would have to pay out of pocket to have the car towed. They offered no assistance with the tow, which cost me another $100. When I returned the next day with the tow company to pick up the car, I tried speaking with the manager. He was extremely rude, disrespectful, and completely unhelpful. I should have paid more attention to the reviews before coming here. This experience has been incredibly frustrating and has cost me additional time and money. If you're considering getting an oil change here, please avoid this place at all costs.

It wasn't quite instant... more like eventually, with a side of waiting. There was a bit of a line…read morewhen we went, and somehow that 'bit' turned into two whole hours. To be fair, the guys were super nice, friendly, helpful, all smiles. I just couldn't tell if they were putting the pedal to the metal.

Very responsive and polite. I appreciated the quick turn around and realistic estimated wait time…read more They also text updates which is great.

Had a dead car battery. Still under warranty and Dustin and staff replaced and gave good advice as…read moreto what to do if it happens again. would recommend! Thank you NTB !

Talk about over the top employees...my car started overheating coming home from the vet with my…read moresenior cat. I popped in Valvolene to get off the street. The manager came out to take a look - turns out water pump may be going. She filled it up- and I was able to get to the shop by my house. I've always had good experiences when they did my oil etc. but this was over the top. KUDOS to her and many thanks!!!

I went in for a routine oil change 10/28/2024 mileage 32812 and had no engine service light on as…read moreof yet. The next day Tuesday October 29th after getting my oil change my engine service light came on while driving home from work. Which caused a very high concern for me as I have gotten many oil changes and have not had this happen before. I was unsure if it was a faulty light, so I waited a few days, and the light never disappeared. So, I took it back Saturday Morning 11/02/2024 around 9:15am with mileage they recorded at 32884 and when they checked the problem he came to same conclusion that there was no oil or a lack of oil. They gave no resolve and had a lack of concern for my safety. They told me the only solution would be to pay more money to have oil added, which is a service that should have already been completed. PLEASE DO NOT GO HERE IF YOU CARE ABOUT YOUR CAR.

I bought 4 tires Nov. 2025, while there they said I needed front brake pads and rotors I approved…read morethe work. Fast forward 10 weeks Jan 2026, 5,000 miles later I need a new battery, so I send my husband to take my car back to Goodyear to replace the battery while there they tell him the car needs front brake pads and rotors and he approves work not knowing I just had it done. Shady operation they either never did the brakes the first encounter or lied to us the second encounter. Once we called them out on this they became very nervous contacted the manager on the phone in back room and refunded our money for the brakes. I will never go back they are running a scam. I am 66 years old and this is the first complaint on any business I have ever posted that's how upset I am. I will be contacting the BBB and posting on all social media accounts how corrupt this place is. Please don't use them!

Theres a reason why they have a 1.9rating. Take your car in and find out for yourself. But dont get…read moretheir credit card. Its a debtors hell.

Never again. My boyfriend took my 2011 Toyota Camry for an oil change. A woman asked if my…read moreboyfriend had a coupon, and he replied that he didn't. He wasn't aware of any. The woman didn't say, 'Hey, we have coupons online if you want to pull them up.' They also used synthetic oil in my car, which costs more. They lied and said that after having synthetic oil in your car, you always must use synthetic. Not true! If I could give this place 0 stars, I would. I miss the Texas Lube that was here for years. Dave would have offered the coupons and not ripped us off. The oil change was $ 90.57 without a coupon! Thanks for looking out for your customers!

The oil change itself was fine, if not overly expensive. Afterward I found out they charged double…read morefor a cabin filter I could have bought and installed myself...lesson learned. The more concerning issue was that, since it was more than I expected, I used a credit card I don't use often instead of my debit card. Within 24 hours someone had tried to use my card for online betting. Luckily it was declined, but I don't think I'll be going there ever again...at least not this location.

I would leave a 0 star if it was possible. I came here a few months back to get my oil changed…read morewhile I was in school, when I tried to do it myself when I was home for summer I noticed the drain plug would not come off, it would tighten then get loose and tighten again. Moral of the story they stripped my drain plug by over tightening with their impact. I decide to take the risk to drive 50 minutes to show them and I was told that the district manager was notified and he would contact me shortly. Shocker they never got back to me, so I decide to call the store. I finally get passed their annoying automation system and talk to an actual human who promises to put me on the DM line, I sit on hold for over 25 minutes and then they decide to hang up the line. Annoyed I called back, and shocker again, I stay on hold for another 15 minutes before I decide to just hang up. I would never recommend anyone to even take the chance to come here for services. I would take my chances in replacing an entire engine over these phony "mechanics". Wasted days of moping around being scared to use my car, hoping that they would take accountability. Huge suprise they never did and I doubt they ever will. District manager, human resources, and just about everyone involved with this store needs to be stripped of a job.

I would give a negative 20 stars if I could. This is the worst pkace I have ever visited for an oil…read morechange. First off, I selected the 85.99 + tax service and walked out paying 110.98. They tacked on a shop service fee of 5.99, and another 13.99 for the oil filter. Such false advertising. Additionally, they did NO safety check, didn't check fluids, breaks lights-NOTHING. The store manager was there, knew I was unhappy and just shrugged and said to call corporate. I will never go to a Take 5 again.

Kohler's had great customer service, they are FAST and QUICK! I would definitely recommend!!read more

Typical oil change, went in, no wait! Open door was very inviting. Very friendly man who I felt…read moreimmediately safe with my car keys. He told me an hour, but it was actually a half hour. Perfect, less time waiting. Why my family has used this for years. Just a small example