I have been coming here for years with my Emkay company vehicle just because of the locations proximity to my house - never had an real big issue- but never really had anything amazing to say either. Today's experience with them literally made my (otherwise horrible ) day. From the speed and pleasant customer service during drop off, to their care in calling me 15min prior to the car being ready (ahead of schedule !!) to give me a heads up that it would be ready- since I mentioned I needed to call an Uber when I was coming back to pick it up. Never EVER have had anyone show that much courtesy towards their clients. Definitely recommend!!! read more

The Firestone on 84/9th Ave in Ft Lauderdale is awful! Too long of a story but trust me, you do not want to bring your car there for any reason. I was a customer of this specific store for 27 years, bought all of my tires from them and will never again. Highly recommend avoiding this place! read more

These people are scammers came in they inspected okay fine the car motor needed repairs because the reason it was causing the car to overheat and shutoff okay they charged me over 2-3k over the past 1-3 weeks total then those weeks go by the car was still overheating literally the same when I first came there also they still charged us $100 for every inspection we did for those 3 weeks spent all that money just for them to tell me I might just need a new engine these theifs and scammers they are lucky I haven't filed a lawsuit need my money back you fcking theifs luckily I have went to a different company and they have fixed the replaced the engine they don't deserve to be in business these people have no heart this happened 2024-2025 read more

December 2024 we had four new Firestone tires installed and afterwards the tire pressure monitors for all four tires did not work. We brought it back, they charged 50.00 to check the sensor, said it was fixed, brought it home and still no pressure monitor. We brought it back and again 50.00 fee and no monitor. Fast forward May 25, 2025. One of the new tires bulges at the sidewall so returned to replace the defective tire. Again, "don't worry we fixed the tire monitor" and again, still totally non functional. Terrible tires, terrible service, and no response to problems. Emailed corporate and customer service is apparently in Mumbai. I have sent the same invoices, answers to questions and data three times now and the auto reply is that they can't see the answers I am sending them. read more

SCAM ALERT!!! I dropped my car off to have a tire patched. Marquis who was working the counter said the patch is $32 and if I enrolled in Firestone care the patch is free. I asked how much of Firestone care? He said it's free you just have to sign up to qualify. I entered my name and SSN on a keypad. I get a call ten minutes later saying that I applied for a Firestone credit card and they just pulled mg credit and I was approved. I NEVER ASKED FOR OR WANTED MY CREDIT PULLED OR A F*CKING CREDIT CARD!!! Blatant fraud committed my Marquis. I'm sure employees get "kick backs" for getting people to sign up for a card. In addition I went to pick my car up 7 hours later and Marquis made up some bs story that I had a nail in my sidewall and all 4 tires need to be replaced for $2000 in a very poor attempt to sell me 4 tires. I'm contacting my attorney. This place is nothing short of criminal. read more

Firestone Complete Auto Care - Firestones slogan: I believe fundamental honesty is the keystone of business. ‍ - Tires Near Me - Fort Lauderdale, Florida

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Dropped my car off for new brakes first thing in the morning in hopes it would be a quick drop off and pick up. After four hours, I finally decided to call to check up on the car and was told it was just about ready and to come pick it up. I was never given an estimate, nor did I give the okay to proceed at so price, and further more when I filled out the survey to request a call back I heard nothing. Not a great experience at all. Blessed to not worry about finances, but things could have gone a lot worse. read more

Very very Good with their very amazing fast help I Was able to get my tires done for a very cheap price even came with a oil change

Let me start off with saying how friendly the boys up front are. Have been going for oil changes for about 3 times Kyle always helps me up front the times a nice gentleman clearance and junior are also very friendly men. Prices aren't bad, good quality work Kyle always talks me through everything if I have any questions will come back for any other routine checks on my car and will ask for Kyle. read more

Clarence was amazing!!! Super helpful and personable. Made the experience of an autoshop great, especially since I don't know anything about cars. They plugged our cars tire super fast. Highly recommend. read more

They've had me on hold for 20 minutes I called back they immediately put me right back on hold. I'm getting new tires I asked them is this going to take all day because last time you guys had my car from 7am-7pm it shouldn't take a entire day to change tires the guy clerence informed me it wouldn't take all day it's now been 7 hours and I still haven't heard from them and when I call they keep me on hold for way longer then you should keep any customer on hold for read more

I took my car a week prior when I was having tire and alignment issues. They recommended a Tire rod change, new tire and alignment. I took the recommendation and agreed to the repair which was ultimately pricey. A couple days after I returned to have it looked at again because my traction control was picking up slipping on the tire that was worked on. while being in the shop I asked if they can take a look at my Thermostat as my check engine light was reading that issue. Dropped off the car and headed to work to get a call a couple hours later stating that I needed a whole new assembly on my Radiator fan for a total price of $800, on top of them not being able to fix the traction control issue and suggested i head to my dealership, AND that my battery was dead - "we had to jump start the car" . I turned down the repair and showed up later to pick up the car. After receiving my car the sales stated that it started up no problems, I've never had a battery issue before this. Looking at the car in the parking lot I could see that they dumped all of the coolant. They left a mess of it and didn't bother to notify me that it was now COMPLETLY empty. I myself Filled this up from AutoZone next door since it was left empty. If I driven on this in hot South Florida I could have OVERHEATED my Motor easily. Today I took it for a second opinion only for the mechanic to say that after every diagnostic they ran they can see NO ISSUES with the thermostat, Fan or assembly. Everything runs fine. These guys just throw anything at you to get your money and if not I have no doubt in my mind they will ruin your car or set you up to ruin you car. I have been a firestone customer for YEARS to see the service is this horrible where you as a customer are made to feel like the problem is disgusting . Avoid this place at all costs. read more

I had a great experience with firestone! Clarence was beyond helpful helping me with my oil change. Great value! Will definitely be coming back! read more

My complaint is a simple one, why waste your time taking appointments if they are absolutely no value. My time is valuable much like most people and if I take the time to make an appointment two weeks in advance, I would expect that my job would be done at that time, or I would have some priority over people that are just walking in at the same time. I left only getting half of what I needed done because I would have to wait hours to have something simple done. It's my first time trying them and probably my last.. don't take appointments. If you can't keep them it's that simple. read more

It's hard to believe the difference between two days. I arrived here yesterday at this dealership the manager Clarence was pleasant nice appreciative and started the process on fixing a bent rim and changing four tires. Everything went very well, yesterday. Today an absolutely different experience rude inconsiderate obnoxious self-absorbed Are just a few of the adjectives that I can use to describe the ineptness of the employees when the manager was away. I even called fire stone national corporate headquarters to submit a complaint on how I was being treated. Ours an hours will go by with arrogant responses when queried on the progress of my car. Do yourself a favor, if Clarence isn't here run even if the car is broken push it to another dealership your wish you would've when it's all over with. read more

Can't fix what you can't schedule an appointment for. WTF has happened to the company formerly known as Firestone? These mofos have "checked out" post Pandemic. Whatever they spent on that fancy new online reservation system was a total waste. The store Manager told me they are so backed up your best hope is to just show up early (they open at 7AM) and elbow your way to the front of the line. No hope of being seen that day if you don't hit the desk by 9:00 AM appointment or not. Time for a bicycle... read more

Monday, June 27th, 2022 I was down the street at the Chevy dealer because our truck was there recently and the car was giving trouble, went back to the dealer they said it was the battery quoting $300+ and future replacements are free but labor costs are involved (NO THANKS). I called a nearby Autozone and on the spot they provided a quote and I immediately drove there, about a 5-8 minute wait to be served, everyone working as a team which was nice to see, young black woman was on point both on the phone and in person (completely on her game in every sense of the word), Glen was very helpful and worked hard in the horrific mid-day heat installing my new battery complimentary. Battery has a 3 year warranty which is good since most batteries only last 2 years. I'm extremely pleased with this entire visit from phone call to in person to install. I just wish poor Glen had a shady spot to install these batteries. I wish Autozone would perhaps provide a 10x10 tent and take up two parking spots for these installs for both the installer/worker and customer. read more

Firestone Complete Auto Care - 3 year warranty on new battery purchase and free install. Free installs within the 3 year period as well. - Tires Near Me - Fort Lauderdale, Florida

Known Kenny 30:years. Honorable reliable repaired many cars great service and best price around

Called twice and got placed on hold until I hung up. I walk in and you can see the guy picking up the phone put them on hold without any intention to get back to them as he's doing other things. There's only one person taking calls, keys, and quotes. It took me 15 minutes to give them my keys for an oil change. Later He called to let me know of additional work needing to be done and I politely said I can't do that right now. And when I get there to pick up they left my car in the corner where I had to walk over debri, when there was plenty of available parking. Awful and unacceptable customer service. No change from 2 years ago. read more

Firestone Complete Auto Care - Tires Near Me - Fort Lauderdale, Florida

I made a reservation and it was confirmed on the app for an appointment. I showed up at the store and was told that even though I had an appointment I wasn't going to be able to have my oil changed. It was a waste of my time. The manager (David) told me my best bet was to show up when the store opened and come back when it was done. I also realized they are recommending me to come back for an oil change every 5K which is less than what is recommended by Jeep! I don't mind coming back early for an oil change, but fix the reservation system and policy!! Customer Service could also use improvement. read more

I have never in my life dealt with a flat on my tire or an issue with them. Besides, the tread wearing down so much that I needed to replace my tires. I came here to replace all four tires and the following day my tire is flat I promise you the reviews are not just people being hateful and mean and angry. They have every right to write the things they do I promise you if you want to save your money and put it towards your car that will last you a lifetime, do not come here. read more

Went in on a Saturday because of a nail in my tire. I needed a new tire and they figured everything out for me very fast and smoothly. Really great customer service and very efficient! 10/10 recommend! read more

I asked to have the forward high beam light replaced, my air pressure sensor reset because it was throwing a fault, an oil change with full synthetic, and new tires along with front shocks. I was given a quote except for the front shocks. I paid with my firestone card plus $85. The tire pressure sensor was left undone as was my high beam light. These guys lied to me on the work they would perform for the price they quoted. Don't trust this firestone. read more

I received a quote from Clarence the store manager which was reasonable and made an appointment for the next day at 2pm for new tires. I arrived, Clarence was not there and a clerk check me in. I asked how long it would take and if they were running on time, I was told they were. After sitting for 30 minutes my car still not been pulled into the garage. At which point I asked for my car keys back to leave as I was not waiting any longer since I had a 2pm appointment. Clarence called at 7:20 am today, woke me up, who calls that early in the morning not good business practice. He asked what happened and I told him my story, he is very nice and professional but I told him what's the point if making an appointment if they can't honor it and I did appreciate being called so early in the morning. He stated he had a technician available now if I wanted to come back, I told him I already made arrangements elsewhere for my new tires read more

Any of these Firestone stores in South Florida are all just criminal offices. They lie yiu into signing up for a credit card you never wanted. They do more damage then good to your car, then change the price last second and say "oh taxes" read more

Even though I scheduled an appointment I had to wait for nearly two hours. The staff were dismissive as is typical once they have your vehicle. What can you do once they have your car? Hope they don't sabotage it and wait. This store is filthy! The seats in the seating area are covered with oil and grime. I was sent here by the regional manager who will be getting a personal email from me. Skip this store, it's a ripoff and disgusting. read more

Worst customer care imaginable. F rating for just about every store they have with BBB. Took a vehicle to them for recommended services from a prior visit. The tech we find out after the fact cracked the coolant housing while performing a coolant service Firestone told us they recommend by mileage. The crack caused the vehicle not to hold pressure in the cooling system and while driving just kept boiling coolant out. This eventually led to an overheat on a major highway while traveling on vacation and caused catastrophic engine failure. Vehicle was towed back to Firestone. They had it a week and had an adjuster come out. He denied the claim and left us with about a 22k bill if we wanted it fixed. The adjuster and corporate would not speak with the tech or the shop that caused the problem. I've gone through all channels and basically got told to pound sand. This company is awful from top to bottom. They left us in a very dangerous position. If the vehicle had a problem, why recommend the service and not the repair? Why perform the service knowing it wouldn't fix the problem if there were one prior to coming in? How could it be on the customer if you service the coolant system then the vehicle overheated? There is just no way Firestone isn't responsible but they couldn't care less. I will never go back. Never recommend Firestone and will advocate against going as much as I can to anyone who wants to avoid a potential horrific customer experience. read more

Women beware. I paid over $40 for an oil change *WITH* a $10 off coupon, despite the fact that I paid the same amount a few months prior for an oil change AND other services. ???? When confronted on why the price was magically higher even with a $10 discount I got no straight answer. Nothing was done to remedy the situation so I cut my losses and paid. UGH. In my experience this location consistently up charges women clientele without their consent and refuses to correct their charges when called out. So tired of this! I came here out of convenience to prepare for a last minute trip and regret it. Will not be returning and recommend to any women that must use this location to go with a man. Smh... read more

David (technician 2 David) honestly went above and beyond for me and got my battery replaced super fast when he could have pushed my car to the next day. It's the holiday season which can be really busy and stressful working in a customer facing role and he really made my day. Thanks for everything! read more

Incompetence is an understatement. They will waste your time in ways you didn't think were possible

They are the worst!! Charged $208 to repair a turn signal light bulb. Then we had to bring it back Again!!!! They Never do anything right!!!! Always too expensive and Nerver right. We try to give them the benefit and try to go back one more time!! Well Mot anymore! Get it right Firestone! Terrible and customer service is so rude!!! read more

Had a 10am appointment for a simple oil change. People make appointments so that they do not have to wait all day for their car. Well, that was not my case. Thought I would be out at least by 12pm. I just picked up my car at 530pm for a 10am appointment. Absolutely unacceptable, considering I've been calling them since 2pm and they kept telling me 30 more mins. Their excuse for my 7hr and 30 min oil change was that they are understaffed because they fired people and 2 others are on vacation. Then plan accordingly!! Maybe take less walkins or take less appointments! Do what makes sense! This place has gone down hill since I lived here and will not be returning. Beware! They take on way too much work than they can handle. You will be stuck waiting ALL day with an appointment. read more

The management is absurd, i am severely disappointed in the quality of service and lack of work ethic of this place. I requested a diagnostic test, it turned out to be a o2 sensor. The manager charged me $130 for the test. i explained to him i cannot afford that, if i knew it was going to that much before hand i would have never brought the car up there. He then took my keys to my car with him behind the counter and said "welp" and proceeded to work on his computer. I took my car keys back from the counter and he threatened to report my car "stolen", which only the owners of the car can do lol. But MANAGEMENT tried to muscle me to pay an insane amount. After i had to snatch my keys back from him, that's when he threatened me with police and following me outside saying "we could have worked on the price" , i think that should've been offered when i said i can't afford $130. But overall service and quality is honestly ghetto i will not be a loyal customer to this place any more. read more

Paid this company $600 to fix brakes on my truck outrageous costfind out a week later they put the tires on my truck backwardcall the company to talk to customer service was told to bring the truck back in anytime I get a chance and they would replace the issue driving there today ask politely for them to switch the tires to the proper position and was told to make an appointment explain that I was told to come in and they would fix it for me right away trucks driving just short of a piece of s*** nowand told me that they would not be able to do it on my only day off with the tools sitting where I park the truck 5 minutes worth of labor I will not recommend this company to anybody and I would not advise you using this company look at the reviews before I posted a review and disgusted this company has just lost a very valuable customer read more

This Firestone has the worst customer service! They do not answer the phone to schedule appointments and when you show up to just drop off your car they won't accept it. Not only are they never available but they are rude about it. If this wasn't the closest location to me, I would never go here again. read more

They "repaired" my tire for a slow leak yesterday & now it is TOTALLY FLAT & it is Thanksgiving Day so nothing is open & I'm stuck in my apartment alone & with NO food, thanks Firestone Also, it's a good thing I don't SHOP cause tomorrow is Black Friday & all I'll be doing is having my car TOWED to Tire Plus ... read more

The manager Clarence is always professional and bends over backwards to make things right. He has my tire business moving forward. Hard to find good customer service these days and this location does it right. read more

Once again I am screwed over by this Firestone. Took my car in because the front end was shaking. Manager tells me it's because my two rear tires are worn out. I purchase the two new tires and return to get my car back. Drive off the lot and car is still shaking. I bring it back and they said they will have another look at it. It's not been FOUR DAYS and no mechanic can tell me what's wrong with it. It was in the same spot as I dropped it off at so I don't even think they even got the chance to look at it and tell me what's wrong. I had to just ask for my keys back because I need my car for work tomorrow. Thanks for ripping me off again FireStone. Should of known better than return to your shop after the last Yelp review I left for your business. I DO NOT RECOMMEND ANYONE EVER GO TO THIS FIRESTONE FOR SERVICE read more

I went to this location on last Sunday, after having a complete flat tire. I was calling everywhere since Friday afternoon, and Del Was the only gentleman to actually hear and listen to me and most importantly get me the tire within an hour. He is the most compassionate employee that I ever had to deal with at a tire store. Being a woman especially, I feel like it's harder to get in that respect. He went out of his way for me and I watched him do it for many others. I am a CFO of a business as well, and he definitely deserves to be recognized for his outstanding service read more

Let me just say that for everything that's going on in today's world there has been a loss of hope for the hospitality and customer service industry but Clarence and Luis here at Firestone are truly the best. Luis took his time to explain something to me that saved me literally hundreds of dollars. Clarence always goes above and beyond to meet the expectations of the consumer and will never try to get over on you just to meet the quota. read more

Should be negative 5 stars! Worst service in Fl! 3 hours after dropping off vehicle for oil change I tried to call , no answer. Do not bring your car here! You will certainly be disappointed. read more