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    Firestone Complete Auto Care

    3.6 (142 reviews)
    Closed 7:00 am - 6:00 pm

    Services - Firestone Complete Auto Care

    Auto diagnosis or inspection

    Auto maintenance

    Auto fluids and filters maintenance

    17 More Services

    Oil changes

    Auto wheel alignment

    Auto repairs

    Auto battery or electrical system repair

    Auto brake repair

    Auto engine repair

    Auto HVAC repair

    Auto transmission repair

    Auto wheel and tire repair

    Routine automotive maintenance

    Transmission leak inspection

    Tire balancing

    Tire installation

    Tire repair

    Tire rotation

    Tire Pressure Monitoring System repair

    Wheel alignment

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    Break pad

    THIS SHOP PUT MY FAMILY AT RISK BY FAILING TO DO THEIR JOB!!! I've been a customer at this location for years. Recently I had a grinding noise coming from the front brakes on my 2005 Toyota Camry and brought it in for a brake inspection. Upon completion of the inspection I was told there was 4mm of pad left and the brakes were good. Around 1,500 miles later I was still hearing the same noise so I pulled off the pads myself and both the left and right pad looked like the photo. I was very upset as this shop put my family at risk by not doing their job. When I spoke with the manager he provided excuses and failed to take responsibility.

    Ouch.

    They take advantage of women! Horrible. My wife took my truck to replace tires and they took advantage of her. Firestone in Chula Vista charged an additional $324 plus a bunch of additional fees to install the tires on my 2013 Toyota Tacoma. This was on top of the new tires. The tires cost $451.96. But all together she was charged $980. They didn't offer her the holiday specials either. I work in the auto industry and this one hurts. They charged to dispose 4 tires when I took 3 of the 4 home with me. Horrible. They haven't even reached out to refund what was overcharged. Shame.

    Staining from the mechanic

    I managed to block out why I have been putting off an alignment. I now remember why... I purchased a lifetime alignment at another location because they were amazing. I moved and came to this location as it was the closest to my house. I made an appointment last week for 11:00 on Monday, guy said it usually takes an hour and a half. I drop the truck off at 10:30 and tell them I'm going to wait. I asked him how long it would take and he said he would call me in 15 minutes to let me know (He never called). I leave their building to walk around outside and come back 2 hours later. I walk up and still see my truck sitting in the same parking space. I walk in and immediately the guy who greeted me this morning recognized me, I couldn't even talk to him before he darted in the back. He flagged someone about my truck, I saw he held the pouch with my keys. He proceeds to tell me it got a little backed up and it would be another 30 minutes... Why TF do you make appointments if you blow off the people who plan it out?!? Because it isn't some big sale and a return for an alignment where you make no money?!? I get my car and saw staining on the seat. Are you F kidding?!? They "cleaned" it right away but come on. It was supposed to be my lunch break not an entire day of work. Long story, but take your car to another location. ANY OTHER location. These people are a joke and don't care about your time.

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    3 months ago

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    10 years ago

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    6 years ago

    Julio and Alberto was super friendly and great service overall. 100% recommended and best firestone in SD! Keep it up guys, and thank you!

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    12 years ago

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    Page 1 of 4

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    Review Highlights - Firestone Complete Auto Care

    Since then, I've been bringing my cars (one has over 322k mikes on it) and Julio, the Manager, always treats me with respect.

    Mentioned in 14 reviews

    Read more highlights

    Evans Tire

    Evans Tire

    (206 reviews)

    Great service and very professional staff. I came in for tire service and the team was fast,…read moreknowledgeable, and efficient. A special thanks to Mr. Christian for providing top-notch customer service, he was friendly, helpful, and made the whole process smooth and stress-free. I highly recommend Evans Tires and Service Center for anyone looking for reliable service and a team that truly knows what they're doing.

    When I called this location my call went to a Call Center in Kentucky. I wanted to talk to the…read morestore to find out if the could get my car done today or not. The Call Center misled me into thinking they were at the store and they are NOT! Your Call Center should be more transparent about this. This is a MAJOR ISSUE. Your Call Center assured me that they "will get me in and out" with brakes, an oil change, and four new tires at 4 pm, and to "come right in", and "I have a 4 pm appt for you". LIES!! I walked into the store and they were slammed.. Simón said that there was no 4 pm appt for me, but he would take good care of me anyways. I raised my voice at him, "I just talked to you!" "You said 'in & out'". He calmly said he did not talk to me, but will take good care of me. I calmed myself. I was so angry. He said he would NEVER make a 4 pm appt for someone who needed brakes, 4 tires, and an oil change, when they close at 5 pm. It all made perfect sense. Simón offered to get my tires and oil change started, but offered to inspect my car to see if I even needed brakes. I agreed. It turned out my back brakes were at 6 mm and my fronts were 4 mm, so I still had time to change them. They squeezed me in even though they had cars they were trying to get out of the shop. EXCELLENT management by these guys to fix the predicament their "Call Center" had suckered me into. Evan's Tire & Service in Lemon Grove is a super place with super employees! They gave me a great price, and I was out of there at 5 pm. You need to fix your Call Center though- these stores are welcoming angry customers like me, because they are being lied to. Good job Simón & crew! I owe you one. The Call Center review would be 0 stars.

    East West Auto Repair

    East West Auto Repair

    (39 reviews)

    These guys are honest and will help you with your service at an affordable cost…read more I came here after calling over 10 different auto repair shops to inquire about my car's dysfunctional air conditioning fan knob. This location was the only one patient enough to hear out what service I needed instead of just telling me to come in for an expensive diagnostic. Andre was the one who picked up call and answered my question and he is the guy that I've had service my car every time I visit. When I initially came in for a diagnostic of my car's fan knob, Andre went above and beyond to look at it and temporarily set it to my preferred fan setting so I could use my AC until I came back to get the full repair done. He was honest and explained all the different options for repair which included some very expensive ones along with very cheap repairs. He said he wanted to try the cheapest fix first to see if everything would work out and fortunately it did and I was able to avoid a big car maintenance bill. He was flexible with scheduling and was able to get my car back to me within 6 hours which I appreciated since I had a tight schedule at that time. Since then, I've had my oil changed here, breaks checked and cleaned up, and water pump replaced on top of the aforementioned air condoning knob all done at this location.

    Andre and these guys at East West have been amazing through the many times I've brought my Ranger…read moreinto them. I've had a multitude of different problems with my truck being fairly old, and each time I bring it to them they make sure it's all taken care of with great customer service and a job well done. I couldn't have asked for a better experience with Andre and his father. They're extremely fair and reasonable with pricing and make you feel good about coming back. I can't recommend them enough! Andre keep doing great work man I'm glad to have chosen your shop!

    Firestone Complete Auto Care - tires - Updated May 2026

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