Express Oil Change is a great establishment. Law, particularly my mechanic, gave me some wonderful…read moreinformation about my truck. He was very honest and very caring to make sure I understood the important mechanics and maintenance for my truck. Most places I've been with my truck would just completely do the job WITHOUT asking if that is what you want to do. I love how I was given an ACTUALLY printout of my diagnostics of what is recommended and I can take it home and look at it. Came for an oil change which took 10-12mins. You definitely will be paying for maintenance but that is the price for keeping your vehicle in service and not broke down. It is honest service price in my opinion. Thank you Law for a job well done. I'm writing a Yelp review for this establishment as well. Get your routine oil or any issue for your vehicle done here. Law you the man!

Express Oil Change # 3090 945 Husk Box Way…read moreGrovetown, GA 30813 07/24/2026 Took my daughter's Honda Civic in for AC work; they replaced the A/C compressor and the condenser. They did not replace the brackets on the AC condenser. The A/C condenser was flopping around in front of the radiator. I discovered this when I went to replace my daughter's headlights. They were going to charge me double the retail pricing on the needed parts. $670.00 for the A/C compressor; my retail cost was $335.00. $270.00 for the A/C condenser; my retail cost was $135.00 at the local O'Reilly's. They were doubling the retail price and were going to charge me that ridiculous amount of money for the parts. I bought the parts, picked them up, delivered them to the repair shop, and saved myself over $470.00. They charged me over $1,200 in labor. On 08/23/26, when I discovered the missing brackets while replacing the headlights, I drove to "Pull a Part" and bought used brackets from a junk-yard vehicle, went home, and installed them to prevent any damage. On 08/24/26, I showed the Service Manager, Paul, my photos and video and explained the problems I had uncovered. He tried to tell me that the brackets might have been missing and that the mechanic was younger. He then gave me $10 in cash from his pocket for the brackets and offered me a free oil change to keep my business. I told him that if the brackets were missing, why was I never notified, and why was nothing mentioned on my invoice/receipt? Paul provided me with the District Manager's business card and said he would be at the shop tomorrow, and I could come back and see him. On 08/25/26, I met with Paul, the Service Manager, and Terry Grimes, the District Manager. I showed both of them my photos and the video. (which I had previously shown Paul). I explained my displeasure with the quality of workmanship. Terry tried to convince me that the brackets had not been on the vehicle when I brought it in for repair work. I informed him this shop was the only facility that had ever done AC repairs on this car. I played devil's advocate and asked: if the brackets weren't there when the car came in, why wasn't I informed of the missing brackets, and why wasn't anything ever listed on the invoice? Terry asked me what I felt was a solution. I informed him that since I discovered the problem, I had to spend over an hour driving to the junk yard, removing the needed parts, and then driving home and putting the missing parts back on my car. I felt that he owed me 2 hours of his labor rate for my inconvenience. He was very emphatic that that wasn't happening. He offered no other solutions or suggestions. A Better Business Bureau (BBB) complaint is the next step. Corporate has refused to return any of my calls for on-line requests for 3 weeks. Terrible workmanship, unresponsive management. An upset customer who will never return!

Arguably the fastest, most efficient installation of four new tires earlier today in 45+ years of…read moreservicing cars. Purchased tires online yesterday, made an 8 am installation appointment for today and was back on the road with newly mounted and balanced, properly inflated tires before 8:45 am. Pricing was extremely competitive, and service writers were friendly and efficient. Only (very minor) gripe: tire pressure sensors were not recalibrated (i.e.: no test drive on Discount Tire's part)--totally fine, but I would have appreciated a heads-up as opposed to driving around for ten minutes prior to the sensors actually reading again and confirming that the tires were inflated properly.

Got my bmw i8 tires mounted here and the customer service was top notch. I was able to purchase 4…read moreBridgestone tires from their website, have them shipped to this location and have their mechanics install them. Way cheaper than going to the dealer and I was able to get military discount and the Discount tire pay over time with 0% Apr benefits! No scratches on the rims, job done perfectly. They were unable to do the alignment because components of the vehicle needed to be taken off, so they told me to get that done at the dealership. Also, while I was there, the staff helped me source quality Tesla tires and will be going in next week for the installation appointment. Top service and professionalism. Highly recommend!

If I could give this particular place NO STARS I would !!!! Be very careful doing business with…read morethese folk. They are very fraudulent, they will take your money and allow your car to sit up for MONTHS!! We paid our money up front for an engine, they kept the car claiming to do so much extra work trying to get more money from GM .. so many text messages stating they were working on getting "funds released" for customer satisfaction since it went way past the deadline for the car to be fixed shirley claims the car was finished with a "NEW engine , Throttle Bottle , Sparks , Etc the list goes on"..... All for the (REAL) GM (General Motors) to say these folks aren't in there authorized dealers, that they hadn't had any communication with Precision Tune Auto. she also gave me "fake tracking numbers" to a "check" that supposedly had both our names on it ...... she also gave " fake case numbers from GM" to make it look like cases were created and they was NOT They have had my car since late February, early March and on today August 9,2025 ... my car has never been touched !!! EVERYthing was made up and was a LIE ... car Still sitting up collecting dust. So many lies, schemes to claim money they did not earn !!! I sternly WARN YOU, STAY AWAY. I Have Plenty of Text Messages From Mrs. Shirley.

If I could give this particular place NO STARS I would !!!! Be very careful doing business with…read morethese folk . They are very fraudulent, they will take your money and allow your car to sit up for MONTHS!! We paid our money up front for an engine , they kept the car claiming to do so much extra work trying to get more money from GMC , so many text messages stating they were working on getting "funds released" . All for GMC to say these folks aren't in there authorized dealers, that they hadn't had any communication with Precision Tune Auto . I stop by the shop after being told by the Manger Shirley that they were closed and to my surprise they were open and running ! They have had my car since late February, early March and on today August 9,2025 ... my car has never been touched !!! Still sitting up collecting dust and on flat tires !!!!. So many lies , schemes to claim money they did not earn !!! If you are a military veteran I sternly WARN YOU , STAY AWAY FROM THIS BUSINESS !!!

I needed a CV axle and wheel bearing replaced. Received a message to call and make an appointment…read moreand when I did, I was told they could not work on the vehicle. I was given alternative sources, which was helpful.

No complaints with the job performed. However, the pricing was ridiculous. $673 for front rotors…read moreand brake pads replacement. PS. they did also zip tied the plastic under the front bumper. WOW. Never again $140 for diagnostic $210 for labor $253 for parts $49 for shop supplies

If chuck is who your talking to, go get a second opinion. Everyone that works here prays you know…read morenothing about cars so they can tack on endless more work. Chuck straight up lied on the phone and tried to charge me 1300 for a singular fuel injector. Will not be using them again, and I suggest to everyone else to stay far away.

Best service! great staff! Fast excellent pricing! they do not try to upsell you or overcharge you…read morefor items that you do not need. Hats off to the management for finding such an amazing staff.

We chose this location based off a recommendation from a friend. First, we have no complaints with…read morethe finished work. We initially were quoted a price based on the work discussed earlier. However, when arriving to pay and pick up the car, $200 more was added to the bill for the service that was initially part of the original quote price. Needless to say, we voiced our disapproval and left. Upon arriving home, we received a call in which they apologized for not communicating the changes with us in line with their standard business practices. They explained this is not how they built their reputation and promptly refunded our credit card. Kudos for putting the customer first, it's that kind of excellent customer services in the face of a trying situation that will keep us coming back.

Tyler's on Richland has worked on our vehicle in the past and recently helped direct us to where we…read moreneeded to go to get our truck fixed when it was something they weren't able to address. They are very honest and their prices are always reasonable. They never try to upsell which is honestly (for me), THE thing most people get so stressed about when visiting a repair/service center. The service team leaves our vehicle exactly as they found it with no worries about grease or dirt (other than ours, haha). We truly appreciate them and any time someone says they need tires or work done, we tell them to try this Tyler's location. Word of mouth recommendations beats out paid for advertising every time! Anyone who complains about them having the vehicle for more than a day, sometimes 2 - apparently watches too much Harry Potter! These guys are truly awesome, but they're not magicians. I would much rather someone take their time with my repair/install than to rush it because someone in the lobby is raging about them having their car for 3 hours and it not being done yet... just saying. Be reasonable - Tyler's sure is. :) We've also been to the one on Whiskey Road, but prefer the Richland Ave. location. The Dowda Family

The crew went way and beyond just doing an oil change and didn't upsale and provided services that…read moreI thought would have cost extra. They even helped put in wipers I bought from another auto shop. Great experience.

Great service, nice employees who completed service quickly and to standard. I came early and no…read moreone was in line, took 30 minutes tops for an oil change and tire rotation. Diego and Kez were professional and nice. With a coupon, price was great for the value.

Extremely personable, informative staff…read more Was able to get a same day appointment for an oil change on our Macan. Service was quick, accurate and extremely fairly priced. Will absolutely put this location at the top of my list for any future needs.

I have reported this to BBB as well. WARNING: DO NOT GO TO THIS shop. I will never use any Butler…read moreAutomotive for anything EVER again. On 06/23/2026, I took my vehicle to Butler Automotive West, Inc. for diagnostic and repair services. I was charged $2,500 for the repair. Within the same hour of picking up my vehicle on 07/02/2026, it broke down again with the same issue that was supposed to have been fixed. When I contacted the shop to report the immediate failure, I was told it must have been something I did, even though the vehicle had barely been driven since leaving their shop. They refused to take responsibility for the failed repair or offer a reasonable explanation. I had to pay the tow service because I wanted it towed to my residence instead of being towed to Butler Automotive again. The business charged a substantial amount, did not fix the problem, and then suggested towing the vehicle back to their shop--potentially to charge additional fees. After paying $2,500, my car should not have broken down the same day. I paid nearly $200 for diagnostics alone; they did not even diagnose the issue properly. The tow man told me immediately that the alternator or the battery is the issue; it's the fuel injection system. I asked that it be checked when I gave them my car to fix, and they clearly ignored me and obviously didn't even do a diagnostic test, and their mechanics can't be smart. Butler Auto is A SCAM. Money-hungry liars. I cried to them, literally cried, begging them for help with the bill. I let them know my situation that I couldn't pay $2500 upfront, begged for in-house financing, and they refused to help in any way. Desired Resolution: A full refund of $2,500 for ineffective repair services. A written explanation of the diagnostic and repair process. Accountability for the immediate breakdown following service.