I would say that when I came in I was welcomed right away. Fernando went above and beyond with working this out with Lyft. He spent a lot of time chatting on the phone with the their insurance company. Along with making sure to let me know what was needed. I also witnessed him with all of the other commuters as well, and he was so warm welcoming and friendly to all of the customers!! All the work done on the vehicle was smooth and easy. The vehicle is driving smoothly. They performed all of the maintenance that was needed on top of receiving a free oil change for one small mistake that they made. I would definitely come back to this location and would love to have Fernando welcome me in with his big warm smile!! read more

After speaking with the representatives at firestone and with them having full knowledge of the vehicle size and type we ordered six tires for our full-size F350 Dooley. Having to wait until the next day for delivery, we arrived and then was told they can't lift the truck. This was concerning considering they had all the details of our vehicle make model and size. I contacted the store to get clarification on why this took place and the representative Bre decided to be sarcastic. Then immediately placing me on hold. A few minutes later, the store manager got on and only made excuses for her employees. I would go to another auto repair tire shop because obviously Firestone does not know what they're doing or how to be respectful to customers when you're wrong. This Only wasted my time and money to make continuous trips over to Firestone when they could've told me this on the first phone call. read more

Firestone Complete Auto Care - Tires Near Me - Asheville, North Carolina

Give Isaac in the back a raise bro he deserves it, completely honest and transparent. Price a little high but that's just what happens with buying from a big chain. read more

I went in for a tire balance and rotation which they said they could get me in quick for. Definitely had to wait over 2 hours- which is pretty long for that service. Once my car was complete, and I paid and left, I noticed my car wasn't driving well and was shakey. Took it back and had the manager ride around with me to feel it. Turns out I needed a new tire and it was apparently warped. They didn't catch that but then apologized for missing it. Def made me loose trust in going in the future, but that staff was friendly. I asked for a refund on the rotation bc I had them put it back the way it was- and they refunded me. Not sure if I'd go back for anything more serious than an oil change. The wait was way too long and the missed tire issue didn't provide confidence in their services. read more

I bought a truck from Carvana with part of the engine missing. The check engine light came on within a couple days after purchase and took it to their in-network repair shop in Texas which is Firestone. They did a small repair and turned off the check engine light. That was covered in the limited warranty from Carvana. I moved to North Carolina and the check engine light came on again after a month. Thank you to the Firestone in Asheville for figuring out the real problem and letting me know the Firestone in Texas misdiagnosed the real problem. I am now outside the warranty for this repair. I was informed it will be reviewed with the manager the next day to get the repair covered by the other Firestone store due to the misdiagnoses. The manager here in Asheville reached out after a couple days and explained that they won't cover it or help facilitate the communication between stores. He said Firestone's believes the customer should have to do the work in these situations. That's where I am. I'm hoping there is a helpful resolution so I can update my review. read more

Told by service technician that an out the door price for a tire with a rim would be $102.00 we called the very next day and they told us it would be almost $400.00 out the door for a tire and rim don't come to this place. 0/10 read more

I went here to get my car checked because it was having trouble accelerating. The technician was very rude when I didn't immediately want to pay $1000+ for services they recommended and wanted to double check with my family on our plan of action-- the technician (Tim) came in and threw my keys down and said "I'm not working on this car, I already pulled it around". This ensured we did NOT want any services done by someone who would throw a fit over us simply trying to figure out the best course of action. I am in my early twenties and always refer to family before big financial decisions and apparently this was too much for the technician (Tim). However, Fernando from the front was 100% professional and offered a discounted price due to this issue. Waste of time to come here, shop local instead. read more

I live in ID, I flew into Ashville to buy an rv, it needed 2 back tires, I wanted ones like the ones I had, I had John take a look at them. He looked them up and the had the Transforce HT2 10 plus in stock. Called John the next day to set up to come in but he said he was just helping out that store. So I called the store they only had one working that day to put them on. When I got there a gal really lacking much personality and helpfulness, put the info from quote I had in the system and told me she had no idea she. they will get to them. I let her know I'm head to Lake Erie and really need to get on the road soon. Came back hr later and they were done, go to pay for them, the put that brand on but different trim. CT 21 or some lower number, not HT2 R112s! He, forgot his name, said they put ALL ProMaster highroof vans in these! I said I asked specifically for the other tires I don't care what you put on ALL! I asked what the difference was there in the 2, he could not tell me, he rolled out 2 tires one was the tire they Should of put on and the others but that tire size was not all the same as they put on! The tread on one wanted was a lot more then the other. Asked if he could look up the differenc, he said he didn't have time for this and WILL Just put the tires you wanted on, in a huff he left. An hour later tires done. Get up the road 20-30 min and low tire indicator light on, and started flashing which means multiple tire! Called that location and had him check if this set of tires he sired up, cause the tech told me 1st he fix. The guy said he filled them, felt he was not telling the truth I drove on. Got a tire guayule, drove 5 hrs and stayed over in Oak Hill, VA. When I was leaving town I saw 2 officer cars pulled over at the school complex, they were so helpful! Had a portable air compresso, my left tire was at 50, other 35, when there suppose to be at 80!!!!! Guy there blandly lied, and tech was pissed he had to put another set on when he was so backed up! The fact I didn't like the other tires was not the issue, they were not the ones I asked for they were not as good and had shared with him you know it is suppose to be what the customer wants, not you switching tires! This could have caused me and accident and or me and others getting hurt! This is a converted van, real nice rv set up! Buyers beware! read more

they changed my tire very fast and I could continue with my trip. The customer service was excellent and Ky and the mechanic very nice.

NO STARS. Made an appointment that was supposed to be under my name, but it was my husband's - a simple inquiry would have solved the issue very fast, but when I walked in the receptionist, Patrick, IMMEDIATELY wrote me off when I told him my car model and that I was here to have 2 tires replaced. He asked me if I was able to drop it off, I said the appointment was made 3 days ago by MY HUSBAND and noted I needed the car back within 2 hours. Patrick just said he can't do it. I said what do you mean you can't I have an appointment? And he said oh well then maybe we can. Asked for my name which should have been in there, but they put my husbands name instead even though on the phone with them prior to this we both were telling them my name and to put it in my name - they didn't. I told Patrick, another guy, Fernando, was there on Saturday and we made the appointment with him so I asked for him and he told me he wasn't working that day. I called my husband, who was on speaker phone again telling them the same information I was and I said Patrick is telling me he doesn't have the tires NOR an appointment for me. Patrick quickly responded, "I didn't say I don't have the tires..." OKAY??? SO THEN I WASN'T CRAZY. He then said he'd have to look at my car to see if the tires match and check IF the tires were there, so he leaves and in comes...Fernando! (who wasn't working today according to Patrick). I said hey, made this appointment my husband was here Saturday blah blah and he said yea immediately pulls up the open ticket for it with all the info and said my husbands name. Then the other guy comes back and it is communicated that there is an appointment under my husbands name, which again, he COULD have asked me what his name is but LITERALLY did nothing to help me except try and make me seem like I was crazy, which he also told me during the hour and a half that I sat there. Then has the nerve to say "well if YOU would have given me the right name... we would have been able to find the appointment." So they take me keys and as if I wasn't already dissatisfied with their organization and customer service, Fernando has the nerve to tell me, "You need to smile more." I walked away and then I turned around and told him don't you dare tell me to smile - you both were rude and that's completely disrespectful. You're lucky Firestone - if I wasn't desperate and in a pinch for time I would have GLADLY taken my $700 somewhere else just so I didn't have to deal with the sexist and rude men working for your shop. EXTREMELY DISSATISFIED AND NOT HAPPY. Oh and then they asked me where I wanted the tires? I said what do you mean, I have one that is unrepairable, and then the other should go with that - isn't there a protocol. Fernando says well what would you like I said I'm not the mechanic that is why I'm here - you tell me! Unbelievable. Still waiting for a resolution with this company, so far customer service with this issue has also been way less than satisfactory. They really go out of their way to make women feel like they don't deserve the time and respect that every PAYING customer does. read more

My experience with Firestone has been mixed. Straightforward things like oil changes or state inspections usually go smoothly. For things like brake service or engine work, it can go either way. They have occasionally recommended expensive repairs, when the dealership tells me otherwise. Bottom line: If you take your car in for an estimate and their quote seems a little high, I would definitely get a second opinion. read more

Came in for a wheel alignment. They provided fast and professional service at a great value.

My son's 83 K5 blazer needed a tow. I chose this Firestone because it was less than 2 miles away. Great communication and fixed the problem. Staff was friendly and I would go there again next time for any car maintenance. read more

This Firestone checked out my tires and got me ready to go again on my drive from Charleston to Cincinnati. So friendly, and what a relief to find a place open on a Sunday morning. They checked everything thoroughly (I watched) but didn't find any problem even though my low tire pressure alert was on all day. What a great crew! read more

This Firestone team really helped us out when we were in a pickle - pouring rain, walkin appointment at 4:30 pm on our last night in town for a flat tire. They were able to work us in and even do my routine oil change and tire alignment I was due for all by the end of the evening! They patched the tire and it's been driving great. These people were so awesome and accommodating. They even made recommendations for favorite breweries and bars in walking distance to grab a drink at while we waited on the car. They went above and beyond on customer service. read more

Firestone Complete Auto Care - Inside - Tires Near Me - Asheville, North Carolina

The alternator went on my 2011 Kia Sorento on a Friday. Not many places were open on Saturday, so I had it towed it to Meineke. Big Mistake! First off, I have to say that the office manager Mark and the mechanic, Tony, did their jobs very well. Even though I made a mistake and made an appointment for Monday, he took it on Saturday. The problem I have is what Meinekie charged me. Here is the estimate, that then became the bill. Judge for your self, but I think that nearly $900 to replace an alternator is outrageous. $104 for testing, $514 in labor, $45 in office supplies, for a total $876...to replace an alternator. They charge me for 3 hours of work and it took less than 1.5 hours. I know, I was there at 2:30 when they started and picked it up at 4:00. Mark said he couldn't do anything about it. Tony tried to tell me that the testing fees were because he bought his own $15,000 OBD tester. I asked him if they give him that $106 dollars. They don't. When I told Mark that I was going to leave a bad review of Meineke, he said that I would only be hurting his family because he gets paid more if their shop does better. I asked him if it was a commission. He said no. I asked him if he gets a bonus, he said I could call it that. The bottom line is that Meineke charges exorbitant fees for what they do. On the good side, I did get the car back the same day. Now I just have to hope the work was good. BTW: Mark said that I if thought it was too much, I could have taken it somewhere else. Unfortunately I already had to tow it there, it was in their shop and it was Saturday afternoon. They had me hooked. Don't go to Meineke if you can help it. read more

Firestone Complete Auto Care - Tires Near Me - Asheville, North Carolina

look, we may have not gotten off on the right foot, but I'm chalking that up to miscommunication and misunderstanding. What I do know is that Chris the manager really turned things around for me. I have been a retail manager for over 25 years, and when I took the time to speak to him personally he really listened and followed through with their guarantees. My car hasn't sounded this good since maybe the day I drove it off the dealership lot. He made sure to take the extra care and attention to make things, right. They've always done a very good job with my company's corporate account and now personally, the store manager will have my loyalty. I must say if you get to deal with him personally you are in good hands. read more

Thanks to Dominic who was working today! Car stuff is always annoying but he helped make it the least stressful part of my day.

They were angry that I complained about waiting 2 hours when I was told it would be 30 min for an inspection. So they drove a nail into my tire. Then failed the inspection and handed me a bill for $900 worth of work that didn't need done. I went down the road and got an immediate inspection approved. Avoid Tunnel Road Firestone at all costs. read more

My partner and I were driving to Asheville and we hit a nail in the road. This was the only place that would take us in immediately and initially the hole in the tire was undetectable. We came back the next day because we found our tire to be flat in the morning. They brought us in quickly, free of charge and we were back on the road. 5 stars to this place and the lady at the front desk with the great nails, and she was so kind to us. Go here : ) read more

Totally rip offs. Anything to get your business. Manufacture problems not there. Give you Firestone credit cards and take up big bills. Stay away from this place at all cost.!!! read more

Customer service is always great, but these guys are consistently overpriced. There are lots of other more affordable options in the area.

Excellent service, and they help customers work through urgent vs later maintenance. Hit a pothole, blew tire and damaged steering rod. The got me safely on road quickly, and as inexpensively as they could. Will be back January to fix the "should get done list". Good people to work with. read more

We left are hotel and our tire pressure was low. It was about 6:00pm and we were here on vacation. My wife and I had no idea where to go but we google a couple places. This amazing establishment was able to squeeze us in right before they close and patch out tire that had a nail in it. The manager Aaron was very welcoming and helpful as well as letting us know not to worry about when they close. They really saved the day and we are thankful for this establishment. read more

The man at the counter is as rude as can be imagined! My girlfriend walked in to get tires and was treated like a stupid girl who couldn't possibly know the first thing about tires. The condescending guy at the counter also automatically added the warrantee to the tire purchase without any discussion. I would have bought it anyway, but it certainly isn't his choice to make. Definitely avoid this place. It felt very shady! read more

I had my car at a different company from 9 to 5 and nothing was done. I pulled in to Firestone at 5:30 and had a new set of tires by 7:00. They were courteous, efficient, knowledgeable, and professional. I highly recommend this business. read more

Absolutely would not recommend. There is a serious lack of communication between the staff members here. More than once I've made appointments, showed up and it wasn't in the books. I've told them to fix certain things, and they don't end up getting looked at at all. This has happened so times its not even funny. I've given this place a ton of chances because I like being able to walk downtown while I'm waiting for my car to be ready, but have reached the end of my rope with the poor service. Will not be going back. read more

They were overpriced rip off artists when they were expert tire and they still are. The list is long but the quoted me $127 for 2 ball joints. Called advance Auto and the ball joint kit is $20 a side. Went in for a simple alignment and was.told it needed $2000 in front end work before they could align it. One of the needed things was a part I literally had repaired the day before. I told them that and boy did the blame game start! This isn't the first time. I was told over $200 for a sensor and found one at my local parts house for just over $20. Buyer beware! read more

Well my day took a turn when I got two surprise flat tires late this afternoon driving through Asheville. After calling a couple places, Firestone was the only shop that was still open and with enough tires in stock to help out. I got towed there less than an hour before closing and they assured me they could have it done before they went home. When I walked in they were expecting me and ready to start immediately on the car. They stayed nearly an hour past closing time to get my tires replaced and back on the road, saving me a night at a hotel in Asheville. I can't overstate how much I appreciate the folks at this Firestone for going the extra mile to get me on my way. Thanks! read more

This place rules. Christopher was super nice and helpful. I had a rock that punctured my tire. Turns out my tires were *really* old so I got 4 new ones! I had been putting off, but heard great things about this place so I felt comfortable getting my tires there. They had my car done in a few hours. Great communication and patience while I deliberated. I'll be going back! read more

Would not help when traveling thru and had a flat. Too close to their closing time....40 minutes

IF YOU ARE A WOMAN DO NOT GO HERE. unless you bring someone along with you who knows about cars. I was quoted over $1,000 for just my back brakes, rotors, and calipers.... NOT ALL 4. I ended up getting the job done elsewhere for $200!! Plus I never needed rotors.... the other shop I went to showed me they were basically brand new and there was no reason to replace them. They will try to tell you you need things done on your car that are perfectly fine. Because I am a female and I knew nothing about cars they totally took advantage of that.... I'd rather step on broken glass with my bare feet for an hour than listen to these men bullshit me and manipulate me for my hard earned money. STRAIGHT THIEVES read more

I must say to ANYONE considering this place RETHINK!!! They had my car from 2:30pm until the next day at 2:00 just to replace a hose. Then greatly overcharged for a simple leaking hose. Quoted one price on phone and went up at pick-up. SHADY!!! STAY AWAY!! read more

My wife's car has been making some funny brake noises for a while, but in the period of one night, those noises went from funny to concerning. What was a wub wub became a geearrr graack, and bringing the car to a stop became a fully body exercise while you pumped the brake pedal with all your might. I needed to borrow her vehicle for a performance the following day and I knew there was no way our standard mechanic would be able to look at our vehicle and make the necessary repairs in such a short period of time. Firestone is located close to our house so my wife drove it over. We received the run down of the diagnostic within an hour, and given an option of what we wanted to take care of. We selected the whole boat, which was a pretty chunk of change. So much so that I started looking around online for coupons. Lo and behold, they exist! I called the shop and explained I had found an online coupon and they were happy to accept it over the phone. A few short hours later our car was done, and is running perfectly now. Although I feel as though Firestone's rates are at a premium, in a pinch I'm more than willing to pay for the speed and expedited service they provide. Good going guys! read more

I was in town for vacation and my 2005 TJ sprang a coolant leak behind the water pump. The water pump replacement and fan clutch cost me $900.00. This was too expensive for a 3 hour job and $100 in parts. I only took it here because it was an emergency and because all the Mom and Pop places were full. They got the work done fast, which I am very appreciative of, but the price was way too high for this type of repair. read more

My sister had knocked an engine splash guard loose while we were traveling and they were able to fix it in 5 minutes so we could travel worry free! Awesome customer service and so kind! read more

This place is a huge rip off... They charged me $88 to replace a bulb so I could pass my inspection. Will never return to this establishment. They saw a young female and definitely took advantage of that. read more

I have to give these Patton Avenue guys a shout out - while vacationing in Montreat/Black Mountain, NC, my family's Volvo had a tire blowout. Unfortunately it had funky locking lug nuts and the "key" was nowhere to be found... these cats had the wherewithal to call the Volvo dealership (10 miles away) and DROVE to the dealership to get the key!! That is definitely going the extra mile not only to keep a customer but also to help a family from out of town stranded on vacation. Way to go, Firestone!! read more

Walked right in and they started on my car right away. They didn't push 1 million different things to buy on me either which I appreciate! What's not to love. read more

Extremely disappointed in the job done by Firestone at both the local and corporate claims level. I had my car repaired in October, only for my tire to come off while driving less than 2 months later. A third party investigator chosen by firestone found that in fact the evidence was consistent with operating a tire with loose lugnuts. Despite this finding, firestone has claimed they are not liable and have placed the blame on whoever touched/repaired my car after the firestone repairs. This was determined after 3 weeks from the initial incident, all the while I'm incurring rental costs. The fact is, nobody touched my car after firestone and the vehicle did not suffer additional damage before the tire came off. In addition, the agent at the body repair shop said he has seen the same issue with 3 other firestone customers within the past year. Avoid firestone at all cost as they operate inefficiently, ineffectively, and without proper ethical standards in their treatment of customers from the top to the bottom. read more