Went in for a brake fluid change and alignment, shop could not complete alignment because of a bad ball joint, told service rep I would return with new ball joint, new ball joint arrives and service rep says they can't install customer supplied parts, very clearly had a verbal agreement that they would, unprofessional andnot honorable employees at this shop read more

Got a tire plug on Labor day. Our car was towed there and we walked from the hotel to get the car. read more

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Quoted me for 1200+ for repairing my brakes, claiming more repairs were needed beyond the pads and rotor. Took my car to Toyota Dealership instead and got it completely fixed for 500. read more

Trying to look for a lifetime mechanic because I was in a bad motorcycle accident and haven't drove for like 5 years so I finally bought a car and I was torn either to sell it because I didn't know insurance was going to be that high on a Challenger with the hemi so I booked an appointment for an inspection and to get everything looked over the ECU plugged in if there's anything that looks at a place and they said no it looks great blah blah blah I get home and I get a text of a list of things that needed to be worked on and one of them was a fucking $55 cabin air filter which I literally just got seven or eight days prior to this inspection give or take a day so I left a message like I tried to talk to them like a man would like man to man and to try to swindle me out of $55 like get the fuck out of here bro that is crazy and though you got to see the list of shit that they would have got out of me, 16 spark plugs and they had to be aluminum or some kind of bullshit and the job was $1,200 and I was just about to make an appointment but they closed so thank God I caught that shit read more

If I could give zero stars I would. Do not go to this place for any car or tire service. They have no idea what they are doing. I bought two tires and paid a lot of money and one tire was mounted wrong as it was pinched and causing it to flat! Never ever again will I waste my time and money on Firestone. Manager as well was talking over me, rude and frankly obnoxious and he kept repeating himself about "warranty " and get a new tire. Why would I even take it back to your facility for a new tire that you caused this mess in the first place. I'm not ever stepping in that place again! Awful place, stay away!!!!! read more

Customer service used to be excellent 2 years ago. I e been back many times since and as of today, it leaves a lot of room for improvement.

Terrible place for service that lies and tries to swindle you out of every dime they can. Went in for an annual inspection and emissions test. David at the front desk tried to say the tech said I failed inspection because I had no muffler, which was a lie. Then didn't know I overheard him on the phone trying to order a whole new exhaust and gasket kit. Didn't know a muffler from a resonator, recharged me for inspection since the previous tech I saw wasn't in the next day. All that had to be fixed was a 9-inch section of pipe exiting the muffler (yes the one he said I didn't have) so it was fixed then I returned the next day since he said to fix that come back and I would just have to pay for the sticker, then, MAGICALLY, there's now an exhaust leak that wasn't present yesterday and yet again tried to get me to order a whole new exhaust. Absolutely terrible place with zero value. Won't ever waste my money here again. Bunch of SCUMBAGS And if any PA State Troopers see this review I want to press charges of theft and extortion. read more

Firestone Complete Auto Care - Auto Repair Near Me - Allentown, Pennsylvania

Just had my company care serviced at this location, both Christopher (Store Manager) and David (Manager, Vehicle Services) were top notch in providing an immediate appointment and excellent service. The car was ready much earlier than expected. I'll be back. read more

I had a flat tire today and I really couldn't afford to buy a whole new one. so David, the service supervisor, helped me out and lowered the price to what I can afford. his customer service was amazing and so compassionate. I actually cried because normally car places don't care what you're going through they just need their money. David understood and I'm so grateful. I asked GOD to bless him and keep him safe. I'm always pleased and taken care of at this Firestone. Thank you. read more

Pathetic service! This mistake could have taken my life and others! Poor supervision! Very poor communication! Recently, I had my tire rotation done at a firestone store. I ve' noticed weird sound and imbalance while driving back home so I called the store and was told to bring the car back to store for inspection. While, I was driving back to the store, It got really worse even I could not able to drive on I-79 S at the lowest speed. It felt that you are driving with a flat tire so eventually I have to pulled over because I was worried someone will hit me or crash as I was driving at 10 miles on a I-79 S with a speed limit of 55 miles. My car was not driveable at that moment. I noticed that the right back tire was misaligned and displaced outside and about to come off the car, I called the store again and told the whole story. I called my insurance and eventually towed my car to the store. I came to know that there was a huge mistake by an employee of firestone who did not screw the bolts tight and made the wheel to loose from the hub and damaged the wheel rim, brake rotor rear hub and shield. Next day, my car was towed to the company auto shop for the repair for these significant damages to my new car. I contacted the store owner who told me he can not do anything as my case has now with claim department. I contacted the firestone customer service and claim department supervisor for now almost 10 days and asked for an rental car but no Luck! I was told someone from the claim dept. will get in touch with me for an rental car and claim in 1-2 days, then 2-4 days and then 3-5 days. I called them multiple times but no response! This was their mistake and that is the minimum they should do to compensate and do the repair. This mistake could have let to significant damage and chaos and taken many lives if that wheel would have come off from the car. My life was at stake! I will never go the firestone for any service AND I ALSO ADVISE YOU ALL TO BE VIGILANT AND CARFEUL AND USE OTHER STORE FOR YOUR SERVICE. read more

I was sold 4 kumho tires, or so I thought. I got home and realized they were Mavis tires. I called the store and was told the Mavis tires are made by Kumho. After hours of research I determined that was a lie. read more

don't take your car here. i brought my 2019 jeep cherokee to get a simple oil change. they cracked a piece underneath my car when changing the oil filter because they put it on too tight, causing ALL of my oil to leak out in the span of 2 months. now i have to spend a good amount of money to fix it. thanks firestone! read more

Bought four new tires, appointment was pretty much on time, satisfied with the services rendered.. Will probably use again..

do not go here, i waited for 4 hours just for my state inspection ,and its never done, i left the place , initially the guy told me it will take 2-3 hours , after i asked he said it will be 15 mins, no one even looked at my car. i wish i could give you minus star. they just give appointment without having staff read more

Do not waste your precious time here. This location is dishonest and overpriced compared to other firestones. I came for a yearly inspection. They did not pass the inspection stating I needed major work done on my suspension. They quoted me 150% or more compared to every surrounding auto shop, including firestone at the lehigh valley mall. I literally called the other location 10 minutes away and the price difference was night and day. After getting a second opinion from jack williams I only needed new tires. My suspension passed without a single doubt. I am ashamed for almost falling for their trap. Unbelievable how dishonest a reputable business is. read more

I went to Firestone on Mill Creek Rd in March 2022 for the annual inspection. The inspection showed that I needed a new rear brake caliper that "barely pushed back" with the other brake caliper also in poor condition. I took the car back and finished the recommended work - 2 calipers, rotors, and pads. I then inspected the old calipers. The brake caliper pistons had no issues retracting. I simply needed new pads as they were frozen to the caliper tracks. I got a 2nd opinion from a mechanic friend who told me that my calipers were fine and did not need replacing. I even brought in the caliper in question as proof to the shop that there were no issues, but they did not touch the piston to see how easily and smoothly it moved. I expressed my disappointment to the manager, Scott Matejicka, that Firestone would fail my inspection over parts that were still serviceable and force me to buy parts unnecessarily. They wasted my time and money by having me replace the calipers, rotors, and pads when only pads were needed, however, my concerns fell on deaf ears. Firestone has lost my trust and business. read more

If I could give this place no stars I would. I was so disappointed by what was done to my car here and honestly flabbergasted by the way they dealt with my vehicle. I took it there because they were open on Saturday (my wonderful trustworthy mechanic was not- (SUPER unfortunate). My car had classic signs of misfiring due to faulty spark plugs. I dropped it off and got a ride to work. They called saying that it was indeed the start plugs that needed to be changed, along with a laundry list of other things my car "needed". I elected to just get the immediate problem repaired and to take the other things up with my mechanic when they were open. A few hours later they called me to tell me my car was done, so on my break at work I got a ride over to pick it up. Checking out took forever (longer than my 30 minute break was suppose to be) and when I drove off the lot I noticed that I could barely turn my wheel and that my car was now making a entirely new horrendous noise that I had never heard before. I immediately turned around and when they took a look they said that suddenly my power steering fluid pump was leaking and that it must have just "happened". I'm sorry but it's a little convenient that something completely unrelated that I had never had an issue with before was now suddenly broken. I was furious. They said they would repair this at no charge- guilty. I left my car there to get THAT repaired as well. When I finally got my car back I test drove it and everything seemed fine. Great! Shortly after I decided to just pop my hood and see the work they did for myself. To my dismay, in the middle of my engine was a large tool that they left after they repaired what they broke! What. The. Hell. I couldn't believe my eyes, especially after what had happened the first time, and the fact that, who I presume to be the manager, told me he would fix the power steering fluid pump himself. The carelessness was unbelievable, not to mention the spark plug and diagnostics the first time were over $600!!!! Honestly next time I will literally spend the money to rent a car until my own mechanic can fix mine. Avoid this place at all costs!!! They are expensive and careless. I'm honestly worried that they did more harm than good to my vehicle and am going to have my mechanic personally check their work on their next business day. read more

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I took my vehicle in for an inspection and oil change and my decision to go here was rewarded with rudeness, sloppy work and unprofessionalism. I took my vehicle in on a Saturday and advised them there was no rush, I could get it back either on Sunday or Monday. The person at the cashier said no problem but people behind the cashier who were managers stated that I would have to pay now. I said why would I have to pay now? The work is not even done yet. They said that the way they pay their staff, it was necessary for me to pay them now so they could pay their mechanics. I told them, not for nothing how you pay your team is not my concern and this shouldn't be discussed with customers. I'm also not going to pay for work that has not even been completed. The managers behind the counter, in front of customers, started telling the cashier, "remove all the discounts" as to say punish me for not paying us. Unfortunately for them the discounts were applied by the cashier already. Then when I picked up my vehicle on Monday, and upon entering my car there were grease stains on my driver and passenger side doors, grease stains on my driver floor mat and the old inspection sticker was removed from my window was left on the passenger seat. All in all, overall a terrible experience and unprofessional behavior displayed by the management team. If the managers behave this way, you can just imagine what else takes place. I have contacted their corporate office two times to discuss this matter and no one had contacted me. Just another example of "I don't care about customer service culture" at this store and corp. I will never return to this store nor recommend this store to anyone else. Stay away and go some place else. read more

Wait was super long and the gentlemen at the counter tried to hard sell me on getting the firestone card even when I told him I was not interested. While I understand the push as it is a money maker for the company, I really don't appreciate being hard sold on a credit card. As for prices, they where a little more expensive than other places in the area. If i wasn't in a jam for an inspection I would have definitely gone somewhere else. read more

Y'all suck messed up my Subaru break calipers... and you could not find the right rotors and took forever.

I was trying to avoid coming to this place to begin with because I know they like to fabricate recommended repairs to get more money from you. I've been here before with my other car and they tried to con me into getting my struts replaced for $1700 even though another garage verified they were perfectly fine. Anyways, the only reason I went was because I had new tires I bought from TireRack that I needed installed and the normal garages I go to don't have an alignment machine. I figured how can they really screw up with a simple job like this... I should have just slapped myself for considering Firestone and kept searching. I called them Monday morning and scheduled a 11am appointment on Thursday. I took my car in even a little early at 10:30am and said I'm dropping it off, but I'll be in the area running some errands and to call me when it's done. Well after me calling back 3 times to check the status since a long time went by, they weren't done till 3:30pm WTF!!?? How does it take you 5 hours to install 4 tires (that were in the backseat of my car) and do alignment??? I told them what was the point of even having an appointment if you let it drag out this long and the guy on the phone said "well the appointment is just to get you in here". Then after it's finally done they try to "recommend" an additional $400 in scheduled maintenance for useless filler stuff like changing cabin air filter, etc. and I tell them no way. Now I know for sure I'll never be back to this Firestone or any other franchise automotive center, I will stick with only mom and pop style garages. Once they noticed the tires I bought on my own weren't their shit brand, they probably just threw my car at the end of schedule to get done. And don't tell me "you were busy", there was only 3 other cars there. If in the future, my car were to break down in their parking lot I would have it towed somewhere else to get fixed. Thanks for wasting my time! Avoid this terrible place! read more

I stopped by today after work to have a flat tire fixed. Was told it would take a hour and half before they could get to me. I set down and just watched the tv. After over 2 hours they finally pulled my truck in and changed my tire which took all of 15 minutes, didn't put the tire back under the truck were it belongs. It seems to me that their worried about sells and not the customers after the sells. I've only spent a couple of thousand dollars there but I won't spend anymore. Very displeased. read more

This was the worst experience I have had for new tires. It costs more than other places and they claimed they aligned the tires but it started shaking as I braked so I took it to the dealership. They informed me it is out of alignment and it costs a hundred more dollars to get my car aligned properly. RUN FROM THIS PLACE. read more

Thieves. Took my 1 year old car here for inspection. They passed me saying my tires were 2/32nd with under 20k miles. They said the will pass me this time but I need to replace my tires soon. The said some car companies put soft crappy tires on there. Went back 1 year later 40k miles and they said the same thing. After I paid and got the keys I said it's funny how you said the exact same thing to me last year and they said they well you need to replace them soon. Needless to say I had 55k miles before actually needing to replacing the tires. Went elsewhere and have never heard that bs line again. Save yourself money and hassle go elsewhere read more

I went to get 4 new tires, not only they recommended Bridgestone ecopia they were considerate with the pricing, once they were done they check my alignment it was out so I did the lifetime alignment . Wow !!! what a difference driving my car now. The technician Kyle is knowledge fast and took care of everything is ask. Thanks Firestone. read more

100% RIPOFF. This is the car repair shop that you fear because they will rip you off. last year during inspection they said I needed new tires, so I bought them.. this year they are saying again that I need new tires, the tires they sold me last year are supposed to last 65,000 miles (my car has 53,000) so I did not drive anywhere near 65k in one year.. they said buy better tires & they should last longer... thus place is a SCAM & a complete RIPOFF, if you value your money go somewhere else, they guys will rob you every chance they get... PLEASE STAY AWAY!!!! read more

NEW MANAGER! I noticed that the reviews for this place weren't that good but I just needed to get a nail pulled out of my tire and patched. While I was there, I learned that Scott the new manager has only been there for 4 days and he appeared to be getting this branch really dialed-in. The entire time I was there he was coaching and explaining new processes to the employees and they seemed to be welcoming the efficiency being put in place. I was in and out of there fast! I'll be back when I need to get new tires in a few months. read more

I took my car there for a state inspection, this place charged me over $2000 for some repair works which I think rather small but otherwise won't let me pass the inspection, I thought these were required and just my luck so I paid and moved on. Only today I found out my friend had a much newer car and also been charged around $1400 for a inspection?! There must be something wrong! Please be aware of this place, the way they conduct business there is questionable!!! Won't ever go there again, you may go to your own dealership and still cheaper than them! read more

I was able to purchase 4 new tires without much wait at the last minute without any hassles or problems. They price match "Tire Rack.com" which was very nice. Waiting area is big and clean. Chairs are comfortable. I wish they had Wi-Fi, that's my only complaint. read more

Not sure if it's just me but the smell of this place is awful! I couldn't stand to be in the waiting room long, the smell of tires and rubber is overwhelming but that's besides the point. The men working are kind and helpful, they did a good job but I was left with a lot of suggested repairs even though my car was recently inspected and fine...interesting? Overall not bad, would go back! read more

I brought my wife's car in for an oil change and they gave me a whole list of bulbs that were out that needed to be changed to pass inspection. I elected to change the bulbs myself rather than pay the obscene amount they were asking to change bulbs. When I went to change out my back up bulbs I discovered that they had actually been disconnected and the bulbs were fine. These things don't just come loose and for both of them to be removed would be an amazing coincidence. No chance I ever go back to this place despite the convenience. read more

Went in for a simple oil change and tire rotation. The wait was a little on the longer side, but they were obviously busy and the waiting area had wi-fi. Techs were friendly and knew their stuff. You're paying a bit of a premium to go to a chain, but it comes with some built-in reputability. If you sign up for their credit card it knocks a bit off the bill. read more

We were stuck with the minibus and no tire. Unfortunately they were not able to fix it for us but they kept working till they found a place to help us. We are so appreciative for these wonderful men read more

Always been coming to this location. Staff is personable and helpful. Sean and Arthur have always accommodated me and gave me the best advice on recommended service for my vehicle. read more

Ask for Rich. I was there waiting for tires to be mounted and balanced. I overheard him with multiple customers, and each time his advice was honest and spot-on (I'm a car guy so I know), and never exaggerated or suggested excessive solutions. I'll be scheduling all my appointments with him from now on. read more

Great service, in and out. Best prices on tires. Very knowledgeable. Helped me in a pinch.

Good for tires but that's it. Sent my wife in for a front end alignment, (one of Pa's famed pot holes). They saw a woman in heals and came up with, bad tie rods, broken spring, bad struts, bad wheel hub, the list went on. She says no just do the alignment, they give her the story they can't because all these things are safety issues. So I go back with her to get the car, (I used to be a mechanic) boy the story changed quick. Yeah no thanks. Went to another shop. Even said "hey check things out while your at it". 2 hrs later picked up the car with just the alignment done and a thumbs up on everything else. Been 6 months now, and just passed an inspection. Still no tie rods, broken springs, etc, etc. Don't trust these guys. They're following the corporate money grab playbook to a "T". There aught to be very stiff fines for thieves like this. Oh and the "buy 3 get one free" tire special. Price your tires on line folks. It's really an "overcharge for three get one free" which translate to, your paying for four tires at regular prices. Total BS discount advertisement. But plenty of stupid people out there I guess, so they continue to get away with it. read more