It's apparently up to you to verify your appointment. I called Monday, spent 10 minutes providing…read moreall of our information & scheduled an appointment for Tuesday afternoon. They no showed, and when I called back they said they couldn't find my information and can't come out until at least Thursday because they've booked other appointments. I guess at least my walls and carpet have air dryed by this point.

They are very good at what they do. I was looking for just to have air duct cleaning. No other…read moreproblem, for this you should seek an Ac company. Serpro is more for clean up after a fire, water damage, mold, etc. Insurance company is normally involved.

Crows Duct Cleaners came out to clean our dryer vent. He did an excellent job. He was very…read moreknowledgeable and let me know the new parts I purchased were not needed so I could return to the store for a refund. He did a great job and was very friendly, tidy, and professional. I would not hesitate to call him again. We may have our a/c vents done next. I cannot say enough good things!

I had my ductwork cleaned today and had a great experience! Devin was friendly, professional, and…read moreworked quickly without cutting corners. It's always nice to support a local business, and I really appreciated the excellent service. I would definitely recommend him to anyone needing their ductwork cleaned!

Today, I had an 8X10 white rug cleaned by Michael and Kurrell. Both gentlemen were polite and got…read morethe job done fast! I couldn't believe how easy it was to clean the shag rug. I will forever recommend this company. Especially the two men, listed above. All we have to do now, is wait for it to fully dry. They even offered a free protection coat to help with stains! Thanks so much!!

Just wanted to say THANK YOU for sending Jay and Thaddeus to our home this afternoon. We were…read moreinitially told that we would have to wait until the following day but when I shared that this was an urgent matter as my mother is on oxygen and her home recently caught on fire a week ago. As a result, there was a lot of SMOKE in her favorite recliner lift chair. The customer service rep on the phone could hear the urgency and made it happen - SAME DAY SERVICE. Jay and Thaddeus arrived within a couple of hours. They worked well as a team and gave the lift chair a thorough cleaning. The guys were courteous, professional and finished the job in less than an hour. I would highly recommend Jay and Thaddeus and Stanley Steamer. THANK YOU.

Ronnie and Renee are the real deal. I have a house built in the 70's that needed an overhaul on the…read morehvac. Inside and out. The previous occupant kept dogs and cats in the house and my nose and sinuses would let me know as soon as I walked in. I called around and got estimates. Brooks fireplace and hvac is very reasonable, courteous, professional and took care of me in a very timely manner. I needed to have it done before the cold hit. They took care of me quickly and went over everything making sure I understood what needed to be done. Both Ronnie and Renee will answer your questions about the work and explain how hvac works most efficiently. You can tell from talking to Renee she has hvac in her blood. Her family is the original Brooks hvac, she and Ronnie her husband took this segment when her Dad and Mom got out of the business. So if you want generations of experience, really good work and honest people come here. Brooks fireplace and hvac is now my go to for all my hvac needs.

I bought my AC and heating unit from this place. I was oversold and it was installed incorrectly…read more They had to come out about a dozen times to fix the mistake. Once after the inside unit caught fire. Over a year later it's been one problem after the next. I had to call another company and was told they've never seen such a botched job and they were floored. I called Brooks to complain and let them know of my disappointment and was told I have no common sense by the owner's wife. She got very ugly with me for the horrible job they did. I had a right to be upset, but they cared only about themselves rather than apologize for all the inconvenience and money and time I've spent trying to use a $7,000.00 unit that's been a nightmare. At first they are very nice, but if you call them out on the job they do, they are very mean people. They even called my husband and chewed him out after I left my rating of them on a different website. Once they never showed up for a scheduled appointment because he forgot. I would keep looking for someone else if I were you. This place never was able to fix their mistake and they are unprofessional.

Hired them via AHS, they replaced the wrong AC unit! Mistakes happen but they didn't make it right…read moreyet. They fired the tech that made the mistake but that doesn't help me. Avoid them because I can tell they don't have accountability.

I would most definitely recommend! The entire staff were amazing. The ladies in the office and the…read moretechnicians were both highly educated. The owner PJ came out to assist in the installation of my new unit and furnace. While he was there, he noticed the builders installed my ceiling vents backwards! All these years they've been blowing in the wrong direction and because of PJ's keen eye, he immediately grabbed a ladder and changed them to the proper way to optimize airflow. Going above and beyond like that shows loyalty to your customer. High values throughout the entire business.