We had no idea that a leak in a toilet in our upstairs bedroom could cause such a massive headache…read more We waited for our general contractor to heal from a surgery and when he was still out we contacted a few people including SS Water Restoration. The professionalism and technical knowledge were what led us to work with this company. Stefan, Richard and his crew went to work ripping out water logged wood, boards and panels. They are familiar with our insurance adjuster.

SS Water Restoration did a great job of keeping me informed of the steps daily and the process…read more Shane worked on our house specifically and he kept me up to date and answered any questions I had. He also was very careful not to bring dirt or mud into the house by always taking precautions with booties. Alyssa did a wonderful job at working with my schedule and coordinating for us. Everyone is very friendly and is diligent to walk you through the process.

This company was wonderful. They were right on time and explained everything they were going to do…read more I will use them again and of course recommend them to all my friends and family

We had Allied Elements come out and clean our carpets in a rental home we moved into the beginning…read moreof this year. They were extremely friendly to us and did a fantastic job. We would highly recommend them. Carpet cleaning fee for two main rooms was $108 (after taxes). The carpet is very clean!! It's a wall to wall cream color carpeting.

My daughter is building a house and had 2 areas of water intrusion that caused the ceiling to be…read morestained. The drywall people cut out the drywall and there was a concern that mold may have developed on the framing wood. Trebor came out with some special equipment to check for mold and reassured us that there was no significant mold problem. To allay our fears, he fumigated the area before the drywall team repaired the area with new drywall. Trebor was very responsive, friendly and knowledgeable. If we ever have need from the services that Servpro of Highland Village/ Denton provides, they will be our first call.

These people are scam artists. My home flooded and…read moreinsurance told me to call these people .. don't listen!!! they ripped up flooring and drywall, they left mold in my home, they ripped up shelving and replaced nothing, put up a couple fans for a night then bombarded me with phone calls and emails threatening me putting liens on my home if I don't pay them $30000 and harassing me when I hadn't even received a check from insurance yet. I don't have enough money to fix my house now either. Dont use these people. Brooke is who was harassing me, disgrace of a human being.

The most significant section of my home is my kitchen, and I was very upset when we experienced…read moresome water damage because I keep my daily routine in order in my kitchen. The crew was highly professional and worked fast to restore everything to normal. It is so nice to have a working and comfortable kitchen back without all the mess.

Overall negative experience with our bathroom renovation due to poor safety, workmanship, and…read moreproject management. Examples: a chandelier over the tub was mounted to a plastic box sitting directly on ceiling drywall with the cable unsecured along the attic floor; several items required rework, including a custom vanity with an off-center sink cabinet, unlevel countertops, and visibly slanted shelves; the plumbing work had multiple problems and the plumber and his sister were fired. Ther are many, many other things I could mention. The project took over eight months instead of the four promised, with work gaps of days and sometimes weeks. I met with the PM three times to create a timeline, but they fell behind every time. The only reason he gave was schedule conflicts with other jobs. One positive: Guillermo and Jose were responsive and fully guaranteed their work. They made sure I was satisfied with the end product before ending the project.

During the past few days of this Texas arctic blast, we had a frozen drain pipe that began shooting…read morewater out of our washer, spilling onto the porcelain tile floor and around the corner into the living room - causing minor damage to the engineered wood floors. We were referred to CWF by A#1 Air. Project Manager Oscar showed up to assess the damage later that same day (Wednesday, Jan 17th)and walked us through the process. During his time here, we contacted our insurance company to file a claim which was initiated within 20 minutes with a representative over the phone. Since Oscar was present, it facilitated communication. Oscar gave us a two-hour window between 8am and 10am and said that we should expect to receive a call from dispatch informing us that they are on their way. He also took a series of pictures before he left so that he could inform the crew of the events that transpired. On Saturday, January 20th, the mitigation crew removed a portion of the engineered flooring that was affected and promptly placed industrial fans on and around it. They informed us that they would be back to pick up the equipment (in 4 days) after the area has completely dried and answered any questions we had. Kris, Sheldon, Gabriel, and Oscar were professional and knowledgeable - explaining everything about the process and I appreciate the time and patience they took on a Saturday morning to help us. We are going to go with CWF for restoration as well.

Hard to coordinate with and very inconsistent. Too many people responding on their behalf and none…read moreof them document anything it seems. Nobody knows what anybody said to the last person they talked to.

My first experience with PuroClean Restoration was some years ago, Nick came out and did an…read moreexcellent job! That first experience was the reason to call on PuroClean Restoration again for help with water damage. Nick came back out and did an excellent job! He does his work well, he is very knowledgeable, he is very considerate, polite, dependable, patient with the customer, and overall delivers great customer service.

No one wants to have to repair home damage because of a flood. No one…read more But if you do have to repair home damage because of a flood, you can't ask for a better team than PuroClean. Nick was absolutely the best person to work with, fast but thorough. He explained everything so well that we felt comfortable in the decision making process. The owner, Jim, was great to talk to when we started the project and followed up when everything was complete. We are completely satisfied with the process of working with PuroClean and totally understand why our insurance company has them on a list of recommended vendors.

On time and very fast. All carpets cleaned and a few rugs In under 3 hours. Carpet looks great!…read moreWill use again next year!

Stellar customer service. They've gotten me in quickly when I needed it and even recently offered…read moreto clean my dryer vent while onsite! Thank goodness I did it. Clogged so badly it was actually burning up my dryer. We've lived in our house seven years and I guess I'm one of those negligent homeowners that just never thought about doing it but I'm so glad I did! Fast, professional and courteous. Carpet cleaning, stretching, assistance with repair and now dryer vent saviors!