Good food - consistent with all the other Firehouse Subs shops we've been to. Staff were friendly and happy to accommodate our strange requests (add this, but not this - and this on the side...) The location can be brutal, depending on the time of the day the traffic can be near standstill, so plan accordingly. read more

This establishment is HOT!!! The thermostat near the bathrooms read 85 degrees but it was much hotter near the counter. Those poor employees working under such conditions and as a paid customer, I was pissed not only for those employees but also having to sit in it myself. We were one of 3 customers and every single one commented how uncomfortably hot it was and how unacceptable it was for the employees. Absolutely ridiculous! read more

Firehouse Subs - I can't believe they not only have their employees working in this but their customers sitting in this. It's unacceptable - Sandwiches Near Me - Panama City Beach, Florida

Was at this location in Jan/Feb and used my mobile app to order. Returned back to TN and used the app to order and the app sent the order to the PCB location because it did not update although location services is turned on. I called the location to cancel the order and try to get a refund. The gentleman on the phone said he'd not make the sandwich, but I'd have to call back and talk to the manager for a refund. I called the next day and spoke with the manager. She immediately stated Firehouse had told them once they went to the app to no longer give refunds for orders sent to the incorrect location. Now they have my money and refuse to refund. I called corporate customer service and they stated the location had to issue the refund. Although I explained the location refused to do so, they stated they would have to send something to the location requesting a refund. Long story short, don't visit this location they will steal your money. They are harming Firehouse reputation and it seems as if corporate doesn't care. My last line of defense is to have the bank challenge the payment and let the location and my bank fight it out. Horrible experience with crappy customer service all the way around. I'll be very surprised if I ever darken another door of any Firehouse Subs. read more

I ordered a sandwich and told the young man I was not going to eat it until tonight. I wanted a cold sandwich and nothing on the menu board stated they are all hot sandwiches. I figured like most sub places you have an option. When I got my hot sandwich I told them I wanted it cold. The manager just kept repeating that all their subs are hot. What grinds me the most is she didn't offer to remake it. Never again. read more

The standard firehouse subs you'll find most places... friendly staff, quick service, and a decent product. Better than many other nearby, chain-based sub shops. A quick and easy, yet filling lunch. read more

Had bad feeling when no one was at register to take order. 3 behind counter were chatting it up and disregarding customers in line. Should have walked out. After a 30 min wait for 2 sandwiches, we tossed them in the trash and left. The one slice of meat looked like shredded ham. Disgusting! And the reaction from behind the counter was as you can imagine. This place needs a restart while it has a chance. Horrific service and product. Clearly a change of staff as we have enjoyed years of great product till recently. Sad to see. read more

Terrible customer service. Could not understand a word. Rude. Two female works just not inviting at all. Looks at you like what are you doing here. 23rd street is better df read more

For starters, the cashier told me they don't take military discounts and then the manager mumbled active duty only. We've been to several locations and have always used military every time. I ordered the large Turkey Bacon Ranch (which is not worth what I paid) gave me a sandwich with all the meat balled up in the middle, not spread out, gave us tomatoes with the stem on it, didn't include the bacon that's supposed to come on it. When I asked for the bacon, I was told it was a hectic day, as we were the last of customers in there. The soda machine was also out of several drinks, the restaurant itself (including the bathroom) was nasty and not clean. While we were waiting for our sandwiches, they were cussing and bad mouthing every customer that had been in the store. The owner of this particular store needs to be aware of how their store is being run. I refuse to step back into this location. I wasted $30 of hard earned money today. Very disappointed. I can choose where I want to eat, and I chose wrong today. I truly hope we don't get sick. If we do, no worries. I will be in contact with corporate. BBB and the health dept. read more

Went here for the first time while in Panama City Beach. Subs were amazing! The bread was so good.

I commend the employees and say SHAME ON MANAGEMENT. The air was not working and had not been for over 2 weeks. The employees are still showing up for work and giving good service, without any extra compensation for working in such humid conditions. The stores beside Firehouse Subs had air, but no customers. Thank You again for the employees of Firehouse Subs who should up for work, did their jobs in extreme heat inside the restaurant. read more

Excellent food, awesome service and great ambiance. We eat here many times while snowbirding in PCB! Kim and staff are so welcoming and friendly! read more

This was terrible! I was very dissatisfied with the food. I did not get a choice in the size of sandwich I requested. There was very little meat, hardly any BBQ sauce and I as for small amount of mayo and I don't think there was any. For $27+ dollars, I am very disappointed. In the past, I have gotten very good food, generous portions and enjoyed it. I did not enjoy this one and I will not be returning any time soon. read more

This is one my favorite sub places in PCB. Always quick, friendly and correct. I usually get the engineer or the Italian sub. OH & their oatmeal cookies are the bomb.com read more

Firehouse Subs - Italian sub-no ham, Mayo, lettuce, added olives & banana peppers. Pickle on the side and oatmeal cookie. - Sandwiches Near Me - Panama City Beach, Florida

3 words. D.M.V. Debris on tables and floors, Employees don't give AF, And I'm sorry it doesn't take 15 minutes to assemble a sammich. read more

If I wanted one slice if meat on my sub I would have went to Subway, Very disappointed.

This is my favorite place in Panama City Beach! The sandwiches are over the top delicious! The staff is awesome! Miss Kim remembers us and our favo rite sandwich. Can't wait to go back next year. read more

This establishment was clean, and the service was friendly. It was also the best sub I have ever had. I had the turkey club, and it was amazing. I love the bread. My husband had the Cajun chicken, and he liked it as well. read more

Firehouse Subs - Sandwiches Near Me - Panama City Beach, Florida

Great food and good service. Quick and good selection. Very glad we went there in PCB. Way better than Jersey

Had the steak and cheese sub. Sub had no flavor. Was just eating it but not enjoying it. Soft doughy bread that did not enhance the sub.

I will continue to support our local fireman, but not by visiting this Firehouse. This is the 3rd time I've made a mobile order and the 3rd time it hasn't been correct. It clearly states what I DID NOT want on my sandwich and this time the bread was extremely dry since there was no mayo or mustard on it as requested. I should've checked before I left so my bad. Sorry guys. Those pickles are disgusting to me, which is why I DON'T want one...at all. I also don't like my bread burned. read more

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Weekly favorite. My usual is the New York Steamer! Whatever sauce they put on that brings out all the flavors, amazing! Hook and Ladder is great too, they all are! read more

Did not honor offer that was ordered on their app. Confirmed they had heard from other customers that had issues with the app as well. Didn't seem concerned at all about providing poor customer service. Will not be back! Zero stars read more

My food was super good, like always. But I just witnessed a spectacular event. The gentleman behind the counter saw an elderly man coming into the restaurant (he had a walker), so he opened the door for the older man. After he got his Togo order, the same employee helped the elderly man to his truck, helped him get in, and stayed with him until he drove away....did I mention that it was raining cats and dogs? They care about you here....pure and simple! read more

I have been driving past this place for about a week now, been in the panama city area for work, but I am a huge fan of sandwiches so instantly this place caught my eye. I finally got a chance to drop in to pick some up. I ended up going with 2 different sandwiches, 1 to eat once I got back to my hotel and the other for lunch the next day. Anyways, I got the meatball sub and the engineer. The meatball was very good, it was full of flavor. I feel like the only problem with the sandwich was that the meatballs were a little small and the way it was constructed made it a little difficult to eat. The engineer sandwich was delicious, it had a sweeter taste to it but I feel it made the sandwich different. Overall the place was good. It was clean and I was helped right away. But the cashier seemed a little annoyed of being there as well. Other than that, I would probably still come back because the food was good!! read more

The staff were very rude. We will never eat at this Firehouse Subs again. The store was dirty and had flies in it. Very disappointed!

Good food, don't phone order in. They didn't get mine ready. Makes me wonder about the app working or not.

Everything was great except that the water from the machine was lemonade pink, tasted like water but was pink, other than that it was good. The meatball sandwich was amazing so was everything else, I would recommend it to other people for sure. read more

We are a family of 7, and we stopped in to eat at this location on our way out of PCB. We have a two-year-old son. There were 3 tables set up...a 2-seat table and 2 4-seat tables. We needed an extra chair, so we moved one from the empty 4-seat table to our table. The cashier (Kimberly) then scolded us and told us we could not move the chair. We asked if we could use a high chair instead, and she said yes. So we can use a high chair, but we can't use an actual chair? This does not make any sense. I understand you are trying to follow certain guidelines for COVID, but be consistent or maybe do not allow dine-in. read more

Not a good experience, really slow. It took me 30 minutes for a carry out order. Do yourself a favor, chose another sub shop unless of course your have an hour to spare in your life read more

Wonderful establishment ,and the cashier was upbeat and bubbly. Sandwich was provided within a timely manner considering it was during a busy hour for them. Overall very impressed with how efficient and proactive they are with their guests and with the service they are providing for their customers. The beef and cheddar brisket it to die for ,and I will defiantly be coming back for more of the wonderful service and food provided. :) #veryhappycustomer read more

I love your sandwiches and have been to several locations across the country. This one here in PCB seems to be the only one in the nation that can't figure out what "fully involved" means even though there is a giant sign on the wall indicating what that might be. Every single time I come in, I get hassled because the New York steamer sub "doesn't normally come that way". What happened to customer service? Why is it a huge issue to order my sandwich how I want it? Educate your staff and I'll change my review but as for now you guys suck. read more

Awesome customer serivce. From all the staff working. I just tried the turkey and cranberry. That was wonderful good job guys. I will Def be back. read more

Great place with an extremely clean dining room, fast service, and great food. All in all, an amazing place to get food and the staff made me feel like I was truly welcome and their message is truly admirable. read more

Not very good about answering the phone on a Tuesday at 2 Pm. Just trying to get a late lunch

Really fast and accurate with out larger order. Food was also fresh and hot.

Hadn't been here in years and it's definitely gotten better. My husband and my sandwiches were really good. The only reason for the missing star is that their kids grilled cheese is not a grilled cheese. It's a toasted cheese sandwich. Staff was friendly, food was great. We will be returning. read more

Good food. Friendly staff. Could have used a little housekeeping. The bathrooms were dirty and the overall cleanliness of the dining room needed help. Nothing big, just needed to be swept and a little tlc. I would visit this establishment again. read more

Favorite place for sandwiches. I love the food and everyone is always nice when I go in there. Better than any sandwich shop here on the beach!!!! read more

I ordered the turkey bacon ranch and the meat was not properly drained after being steamed so I got a soggy sub.Also the manager was very rude to some of the employees and the restrooms were a mess.Other then that the dining floor was nice and clean,but not very spacious. read more

I used to eat here minimum once a week because the salad was the best salad around. Now I go to Zaxby's because Firehouse changed the salad to a chopped salad and it doesn't have the same items in it. read more