Stopped by Firehouse and the staff was friendly and spoke when we came in. They asked how we wanted our subs made, which I appreciated. I ordered a medium Turkey Bacon Ranch without lettuce and tomatoes. The sub tasted good, but I do wish it had more meat on it for the price. My wife also used the restroom and mentioned it was clean, which is always a plus. Overall, not a bad experience, just expected a little more from the sandwich. read more

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Came here for the first time today, to get lunch to go. Contrary to other reviews, the place was clean and the workers friendly. We got two medium subs, a Meatball and the Engineer. Both were what we expect from Firehouse Subs: fresh, hot, and plenty of fillings. They were packed neatly and stayed warm until we got home. The subs were delicious, along with their accompanying pickles. We will be back read more

Firehouse Subs - Firehouse Meatball (medium) - Sandwiches Near Me - Mooresville, North Carolina

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They've never let me down. Their sandwiches always look like the one you saw on TV that made you get out of the BarcaLounger to go get some füd (if you get that reference we should be friends). The only downside is, and I can't verify if this is true, the restaurant always feels a little sticky...if that makes sense. Kind of like a Popeyes chicken usually feels. I also suspect that the iced tea is a little on the stale side. Just kind of tastes a little old usually. The staff are great, food is well prepared, and location is great. read more

Firehouse Subs - Meatball sub. Great presentation! - Sandwiches Near Me - Mooresville, North Carolina

I have gotten onions on my sub from this location 3 times when the receipt obviously says no onions. Absolutely ridiculous & such a waste of time & money. read more

Firehouse Subs - I SAID NO ONIONS - Sandwiches Near Me - Mooresville, North Carolina

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Maybe if it was a one off thing I give this location a better score, but they are consistent with getting orders wrong. I don't think they read past the initial order and are on autopilot with the defaults of the sandwich. read more

Only one star as that is the minimum to be able to review. Decided to go in eat a good sandwich. Generally I like Firehouse and was looking forward to it. No big deal, but I think the owners should know that their employees just dont care. I was there around 1:30 pm and one guy behind the counter greeted me then proceeded to the back room off to the side where he and 2 others just played and joked around. I was never asked if and what I wanted. They didn't care less. So after a few minutes I left. Nothing owed to me. Can't comment on the food this time. It's a joke but not for the owners. That's that. Doubt I'll ever try again. Oh well. read more

I do not normally leave reviews as I own a business myself and love good reviews. But this one annoyed me quite honestly. Lesson learned: check your to go order before leaving anywhere these days Long day of work stopped in ordered a large sub and a medium sub to go both the same. Ordered chips drink and a side of Mac and cheese Of course have to get drink and chips yourself Get home...... No pickles with sandwiches No Mac and cheese Called and called no one answers phone. Later finally an answer and they said come back in and get it First of all I am not driving back that far secondly they said bring receipt. I was asked if I wanted receipt and I declined ..... second lesson For this price and I left a tip they could have at least verified the order before handing it to me Glad there are many sub shops in town to patron. read more

Firehouse Subs - My charge and order was incorrect. - Sandwiches Near Me - Mooresville, North Carolina

We ordered take out today and there was a 6 inch hair in my sandwich. The place is disgusting and the employees are rude

Came in feeling like the beat-on end of a water buffalo and not half as much fun to be around. Wasn't so much hungry as needing something to eat and this place was here. Clean little shop with plenty of seating inside and a few umbrella-ed tables out. Got some parking up front and more out back with doors on both ends. Pretty sure the restrooms are accessible but you absolutely can get to them Took a couple minutes to look over the menu and settled on the Brisket -&- Cheddar plus chips and a shot at the soda-matic. Cashier was pleasant without platitude or pretense which greatly improved my disposition. Food came up shortly, nice and warm and all saucey and briskety on soft fresh bread with a pickle spear. With the Cheetos in the basket it looked and ate like a meal. Sandwich was just a little drippy but not dangerously so; I managed to not soil my shirt while dining. Yea napkins! read more

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When I first ate here years ago it was great. The last few times I've been so disappointed. Not much meat on each sandwich. Ordered 2 sandwiches. Mine was a Club and missing the bacon (comes standard). My husband ordered a Hero and substituted ranch and got vinegar instead. Then when you open the sandwich the meat was plopped on in chunks instead of nicely layered where you'd get all types of meat in one bite. My sandwich was constructed similarly too but not QUITE as blatant as his. They get something wrong every time we order there. At least this last time they were friendly. read more

Firehouse Subs - Hero Sub- meat put on in chunks instead of layered like a normal sandwich. - Sandwiches Near Me - Mooresville, North Carolina

food can not be prepared properly I've been ordering from firehouse for years the same thing never had a problem until I ordered from here makes me throw up profusely tried twice same exact thing happens never again read more

Had a poor experience a couple days ago and left one star for VERY slow service and VERY skimpy ingredients. Went to a Firehouse feedback website and shared my experience. The manager reached out via email for me to call her. She offered to make it right. She also explained the personnel transition they are going through (we did notice a now hiring sign on the door). I trust her sincerity when she described how they will get better soon, that they will be great again. That's why I raised this to 3 stars. If I can say one positive about the experience, the place was clean and the employees did wear the plastic gloves when making the food. read more

No or Slow Service After no service at another restaurant down the street, I decided to give Firehouse Subs a try. This is a new location and in the past, I've generally enjoyed the food at Firehouse Subs and Service is generally pretty good. Walked in and took a look around. There was one gentleman patiently waiting at the end of the counter for his order. I went to the other end of the counter and ordered a #4 Italian and paid my $6.40 for it. Had to be elsewhere in a bit so I ordered it to go. 12 minutes later and still no Sub so I left. The gentleman who was patiently waiting for his order ... he was still patiently waiting for his order. Maybe it's because this is a new locaiton and they have not got their act together but I can not recommend this location to anyone at this time. read more

Firehouse Subs - Sandwiches Near Me - Mooresville, North Carolina

Do the owners of these restaurants ever go in them? This place is disgusting. Let's start with the front door that was filthy the glass was so nasty I didn't want to touch it. As I got inside the trash was running over and filthy. I ordered a sandwich to go and waited about 15 minutes before it arrived in a bag that had dirty fingerprints all over it. I could go on but let's just leave it at that. I'll try it again in 6,8, months to see if there any improvement. read more

Tasty hot subs Engineer was great Medium is about 8 inches; large around 14" Seating a little cramped Only open one week read more

Firehouse Subs - Hot sub menu - Sandwiches Near Me - Mooresville, North Carolina

20181007, 15:13; Lobby floor needs cleaned. Men's restrooms were dirty and needs serious attention. Considering there employees standing idle this should not happen. Once notified, the manager put someone on this issue. The food was very good and the server was polite and professional. read more

I'm not sure how they even have business. My fiancé and I went tonight to get subs to go and the entire time we were there the two kids working up front never once acknowledged us when we walked in and talked crap to each other the whole time, joking one minute and calling each other stupid the next. They both clearly have no customer skills at all and the other(possibly a manager) is just walking back and forth from the kitchen up front not saying a single word to these VERY IMMATURE KIDS. And mind you we were the only customers in there. Took them about 20 minutes to make two subs and got home to cold subs. It's also very dirty in there and the two kids didn't have hair nets on with one having hair covering his eyes, not sure how he could see to even make the subs. We won't be back. read more

Walked in today at 11:30 am. Nobody in store. Tried to order 15 subs with chips and a Brownie. I was told they were beginning their lunch rush and they could not help me. Again.....nobody in store. I guess firehouse subs didn't need my business. McDonald's next door was happy to serve me 10 quarter pounder with cheese and 5 chicken sandwiches. 15 fries and 15 cookies. Plus a thank you for choosing McDonald's!! bruce.kester@co.iredell.nc.us read more

What happened. Your food used to be good. My potato soup had sour milk in it. I had to throw it away. My sub tasted bad and upset my stomach

Whole order wrong! Ordered two cups of chili and didn't get it in the bag. Ordered at counter and in person. Specifically told them how I wanted my sub. The customer service was horrible! Not even a hello from any of the three guys behind the counter. They were all on their phones. Bread was stale! Like it was left out or a day old. This was my first and LAST visit to this chain. Don't waste your money! read more

Firehouse Subs - Asked for no cheese and no mustard - Sandwiches Near Me - Mooresville, North Carolina

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I've always loved firehouse subs over subway. We also know that it's hard to find good help, which is where a good manager comes in to manage accordingly. I read a few of the reviews first and I basically have the same complaint. Young kids not taking their job serious. The food doesn't have nearly as much meat as before, over loaded with Mayo. Surely by now, they've made their own sandwich and know how much "should" be on there for customers. It always takes forever. Take a lesson from Chick-Fil-A and get some lean/Kaizen processing going on. Take a little initiative to give a darn about the quality and service you are providing at this location. This past 4 times have sucked. Won't be giving another chance for a long while. Picture included: WHERE'S THE MEAT?!?!?!? TOO MUCH MAYO...REALLY! read more

Firehouse Subs - a hand holding a sub sandwich - Sandwiches Near Me - Mooresville, North Carolina

I love firehouse but this one in Mooresville definitely lacks quality leadership. No one greats you when you enter or when you get to the register to order. They could care less that you came to them to spend your money. Do yourself a favor and go across the street to Heavenly Hoagie where they have great customer service. read more

The place was very trashy at the register with boxes and trash bags left to the side. Tables were dirty and chairs were everywhere. It also took about 30 minutes just to get a large sub I ordered. read more

I am fan of firehouse...the food has always been very good and consistent. This location (mid day on a Saturday) needed to have a mgr or staff leader in charge to clean up the dining area---the floor was very dirty and many of the patrons had trash under their tables; can someone find a broom and a dustpan please. Even the drink area had straw wrappers left all on the counter. More than three people should be working!! I actually witness several patrons having to wipe down their tables before eating. It took over 20 minutes to receive three combos (Italian, Spicy Cajun Chicken, and just Turkey). We could have went door and took a nap in the sleep number mattress store next door by the time our meal came out!!! read more

I am a huge fan of Firehouse Subs. When Mooresville finally got this location I was super stoked and probably ate here once a week. Which ultimately burned me out on Hook & Ladders and Turkey Bacon Ranch Subs. Decided to stop in for lunch and grab something to grub on. It was pretty busy for noon:thirty on a Wednesday. There was two people in front of me in line and the girl at the register moved quickly and efficiently with the orders. As I was waiting I noticed a sign that they had specials every day of the week. Each day a different sub (size medium) was only $5.55. Wednesday just happens to be the Hook and Ladder sub, which also happens to be my favorite sandwich. I ordered my sub, the girl asked if I wanted a combo, which I kindly declined. Just wanted the sandwich and swiftly finished up my order to help the next guest. But if you do want a combo it's only $1.99 more for a drink and chips. Chips you pick up yourself and drinks you pour from their 100+ variety Coca-Cola machiney thing. I didn't have to wait long for my order to be ready. There were about 4 people making sandwiches and it was less than 7 mins before they called my name for my to go order. Overall the service has been good here. But it's always better during the busy times believe it or not. When it's slow, so are the workers. read more

Not a very clean place. Very slow making the orders and simply don't seem care one way or the other. I blame the management

The only reason they get two stars is because the food was still decent. The service here (today anyway) is the worse I have ever experienced at any restaurant. I would get better service at a Popeyes. The woman working behind the counter seems to be pissed off that she has to be at work. No one was created the entire time when they walked in. This is going to end up like ever other restaurant in Mooresville and just go down hill. This is crazy how many people don't care about anything anymore. Management you need to do something. It seems like we inconvenienced the employees by coming in. 2 of the 3 employees were just on there phone ignoring customer. read more

We love Firehouse subs but the one in Mooresville, NC is terrible. When we walked in the guy at register said Welcome to Jersey Mikes... my husband said "really" and he said it again. I have been eating the hook and ladder for year.. when I opened the box a gnat flew out. there was VERY LITTLE turkey, no cheese, a couple of mushrooms and cold.. the sandwich was not steamed. We had placed the order online and picked it up to go so we were on the road before we discovered this. My husbands spicy meatball was good. Drink station was trashed. I know the owner would not be happy with our experience today. read more

Ok place for lunch. Find it a little pricey for what you get. The small is a 4inch sandwich, bag of chips, and a drink for close to $8. The sand which I got was in the low end of the menu, so nothing fancy. Place was busy at lunch time, and the service was actually pretty good. With so many eatery options on Hwy 150, you can probably find something just as good and more reasonable cost wise. read more

Worst experience ever! Wish I could give zero stars. Placed my order online and it wasn't started when I got there. Employees were too busy watching boxing on tv. Fixed the lady's order that came in after I was already checked in before starting my order, with three people working. Got home and found out the subs were wrong and no one would answer the phone or return my call. Didn't give me the things I paid extra to get. Worst subs we have ever tried to eat! read more

Dont listen to these negative reviews on here I'm a complete a hole when it comes to reviews I'm a tough critic The place is clean, the bathroom is clean the service is friendly but yes it is slow but the food is top of the fast food chain I go here now instead of jimmy johns JJ has gotten away from freshness firehouse is the new go to sub place JJ might get back on track. Subway isn't running a race anymore read more

This place is unbelievable. 7 employees behind the counter and it still takes 20 minutes to get our order? And you guessed it. It's wrong!! Ingredients left off, side left out, waiting all that time and sandwich barely warm and dried out. My husband goes back in with THEIR receipt the kid behind the counter wants to argue with him. They're all a bunch of young kids working (and I use that term loosely) playing around, paying no attention to customers, getting orders wrong then treating the customer like it's their fault. And to top that, I went in asked for the manager, some woman came out and took the employee's side. My husband used the restroom before we left. I was waiting in the car and he came out to get something to dry his hands on, said the men's room was completely trashed out!!! Now...makes me wonder what or IF those terribly BUSY hard working employees are washing their hands and drying them with??? With Covid you can bet we have made our last visit to this Firehouse Subs. And that's sad because it used to be really good. Before I left I did get the card of the Area Operations Manager, Olga Nesterenko. You can bet she's going to get an earfull tomorrow. read more

All worker do not have on mask, some had on shield which is not a good protector of the food below them if they spit while talking. This is is my second time visiting this location and LAST. The first time I waited 30 min, my sub was wrong and they didn't refund as promised. Today, I ordered online and the sub wasn't ready when I got there not to mention I was on hold 7 min trying to call and make sure they warmed my sub up this time. As I walked in the building it wasn't that busy and the response was " ohh sorry about that " when I showed them my phone holding for 7 min. The female manager is not that nice and I would recommend going elsewhere. read more

I ordered three sandwich trays for an event this past Saturday. I had some very specific needs (no onions, all dressing on side, mix of white and wheat) and the order came EXACTLY right and right on time. Two things I am a huge fan of...accuracy and timeliness! My only reason for not giving a 5 is that when we went in to place the order the bathroom was not working properly, the people behind the counter didn't seem to know much about catering offers and couldn't answer basic questions until they called the manager over. The manager was GREAT and knew all the answers to my questions and was extremely helpful in planning how much was needed. I had initially ordered two boxes and then with some last minute additions to attendees, had to call the morning of and add another box, but different variety, of sandwiches because I NEVER want to be short on food. Really appreciate that the order came 100% correct even with additional items ordered just two hours before delivery! Many places would not have accommodated that request or it would have come with errors...trust me, I've BTDT with those types of changes. Have not eaten inside Firehouse Subs, but it was clean and bright when I was in there and the tables seemed plentiful for even a crazy lunch rush. This is orders of magnitude better tasting than Subway and significantly better than JJ in my opinion as well. Plus, I am so against the social policies of JJ and VERY much love that you can donate to the foundation at Firehouse, I think it is going to be a solid contender in the rotation for lunch orders! Bravo, Firehouse!!! read more

Kids working here don't wear masks. Food is thrown together and usually is missing something. Doesn't matter if you place a pickup order, it won't be ready when you get there. read more

I once went to a Firehouse Subs in Rock Hill, SC years ago and remembered it being good. Decided to grab a sammich today and just happened to be driving past another Firehouse. I ordered a New York Steamer and a Steak and Cheese for later. The bread that it was served on was nice and soft and the fillings on both sandwiches were delicious. My issue is that the ratio of filling to bread was way off. I think the sub could be used twice as much filling in both subs. In fact, I was able to eat the steak and cheese that I ordered for later because the first one wasn't as filling as I would have expected from the picture in the store of the New York Steamer. The service was friendly and everything tasted good but when it comes to a sandwich nobody wants more bread than filling. read more

Terrible shit service. The cashier girl was super rude. Gave us water cups when we asked for soda cups. My subs were cold.

I personally love fire house subs but I will not be coming back to this location. Not only because the girls working did not do their job, and were all too busy socializing to work. But the manager was calling the only girl who was working fat. This poor girl asked for help making all the sandwiches and the manager said no you do it and then proceeded to call the girl fat. This to me as a customer is unacceptable and really give this company a bad rep. The manager thinks they need to hire more people to run smoothly, when in fact you just need to get a new manager. 4 people working and nothing getting done. Sounds like a bad manager to me. read more

This was my first visit to firehouse I didn't really know what I wanted or what came on subs so I asked the cashier for help she talked to me like I was an idiot and like I didn't know how to read a sign. I loved the food and will continue to purchase subs but I wont stay to eat read more

Ran by adult children. The adults running it are texting talking about personal things. The food was ok. If it was free I wouldn't go back. The bathroom was dirty. The day I went their their seemed to be a sick employee their should have been sent home. Floor was dirty first time for the franchise and last time. read more