Normally 5 star but today only 3. I ordered my usual, a medium tuna on what. Got the sandwich and it only had tuna on one end. I took it back to the counter and the attendant said "There's tuna on the other half." After some discussion he added tuna to the empty half. Bad craftsmanship is one thing, trying to act like it's normal os something else. read more

Firehouse Subs - Half a tuna sub minus the tuna. - Sandwiches Near Me - Las Vegas, Nevada

Ordered lunch today, my French dip sandwich came without the au just dipping sauce, so I was like ok let's put something on this open the sandwich, bottom bread is bloody the meat was so raw you couldn't even rip it apart. The "manager" left to grab lettuce for all the sandwiches and never came with lettuce. Nothing in the order was right at all. read more

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MOLD!!! my bf kept saying his sandwich tasted weird. I decided to look at mine and low and behold MOLD! He had finished his already and I was almost done with mine. Trashed the rest of my sandwich away. I hope we don't get sick from this. Look at your sandwiches before leaving the building. read more

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I enjoy the food at Firehouse subs but this location always has the worst employees. I've come here periodically over the past few years and while the employees change they may as well all just be the same person. The staff doesn't seem to be able to think outside the box. Multiple times I have come here and made very reasonable requests on what I would or wouldn't want on my order and they don't seem to be able to figure out how to make reasonable substitutions. Like I said I like firehouse subs... just not this location. read more

I like the sandwich I'm not usually a sandwich guy but you know what they say try it before you say you don't like it. And to be honest this location and this establishment is awesome. Love to be back here from time to time. read more

Firehouse Subs - a cup of green tea and chips on a table - Sandwiches Near Me - Las Vegas, Nevada

V THE OWNER IS SUCH A AMAZING GUY. He truly makes you feel super welcomed. Food on the other hand is SUPER FLAVORFUL AND ALWAYS ON POINT ALWAYS! IF you're looking for some good food look no further than here! read more

Firehouse Subs - Best sandwich shop in town. - Sandwiches Near Me - Las Vegas, Nevada

The sandwich was delicious and staff was amazing.... The environment was clean and will be going back soon.... read more

Firehouse Subs - Tuna sub on a garlic bread.... - Sandwiches Near Me - Las Vegas, Nevada

I ordered for pick up yesterday. I got the Cajun chicken sub. I asked for white bread and they gave me wheat which ruins it a little because I find the white bread to be way more soft. The pickle on the side was broken into 3 pieces for some reason. I'm willing to pay more for firehouse than subway for the quality it is usually but this time it wasn't worth it. read more

My friend and I used to go to this location 2-3 times a month. We aren't eating out as much but we got an email about ordering a medium or large sandwich and get 2023 points in the app; we couldn't pass it up! So we met for lunch. I ordered a large sandwich so I could bring some home for my hubby. I got us an Italian. The young man behind the counter said we could only get the points if we ordered online, so we ordered online and waited to eat, I'm not sure if that was true or not but whatever. I forgot to change my bread choice so it automatically came on white bread. The bread was really soft, I liked it but still prefer wheat bread. We got our sandwiches and we were eating and visiting. There was football on the tv so I was able to catch up on Sunday scores. While we were visiting we heard a few of the kids behind the counter play fighting and slapping each other! Finally someone asked them to stop. It was distracting and unprofessional. I get it, they are kids but it's still a business and horseplay in a kitchen can be dangerous. Anyway we like this location it's convenient and clean, food is pretty standard among Firehouse locations. Oh and the pickles are really good! I miss the lemons and limes for the tea, another casualty of covid. read more

This is the second time I've come here and they messed up my sandwich. First time I asked for a cold sandwich and they made it hot, this time they didn't put lettuce. UGH read more

I'm so disappointed I ordered delivery and I didn't get one soda on one of the two combos I got and I got a diff bag of chips that I ordered I thought maybe i forgot to order the drink and chips I wanted also didn't add the extras I paid for one of the sandwiches but I checked the receipt and I did so whoever handles the delivery for firehouse really needs to step it up this is unacceptable read more

Absolutely delicious! First time trying Firehouse Subs and it was soooo good! When I opened the container that had my meatball sub in it I was shocked, it looked like someone reached into the television and pulled a sub straight from a commercial, you know food rarely looks as good as it does in advertising. Their bread was soft and moist with a light crisp on the outside. The meatballs were big, tender and hot. I got extremely fast delivery from Postmates, I ordered and 25 minutes later it was at my door fresh and hot. I really liked the pickle included with the subs as well. I got a deal from Postmates, they were running a special buy one get one free on like 4-5 different sandwiches and I had a 35 percent off coupon. I paid $7.50 per medium sandwich including tip and delivery fees. Great value and great product. I will definitely be ordering from again in the future! read more

Firehouse Subs - Medium Firehouse Meatball deliciousness! - Sandwiches Near Me - Las Vegas, Nevada

Food has always been great. Love the variety ! Service is great when taking out. They have clean rest rooms and two TV's to watch while waiting. The staff seem to enjoy their jobs and do it with efficiency... I also get delivery from them which I've never had an issue !!! read more

First Timer,and probably last,,,I ordered the Medium Spicy Cajun Chicken (Grilled Cajun-seasoned chicken breast, zesty cherry peppers, melted Pepper Jack cheese, lettuce, onions, deli mustard, and our house-made Cajun mayo). IT NEVER CAME THE WAY DISCRIBED I also ordered the LARGE STEAK and CHEESE With NOOO ONION. IT came with Onion. ITs all my fault for not checking my sandwiches before i left. the kid seemed new. but the cashier is also RUDE!!! The bread seemed better than subway...lol Train your staff better please read more

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Update: went to this location this past Monday for double reward points. My hubs and I ordered the same sandwich but only his came with a pickle. Additionally, when ordering through the app I added a dessert reward. But my brownie wasn't in our bag or receipt. I got home before I noticed. When I tried to check the app, I no longer have the dessert reward option. Pretty disappointed in this last experience. Around 01/27/2020: Went here to pick up my bday sub (which was 100% free since I'm a loyalty/rewards member - LOVE that!!). Usual great customer service; greeted by each worker behind the counter. The friendly cashier was so sweet wishing me a happy bday. Also, very clean! Will be back for more brisket sammiches... thanks again read more

Firehouse Subs - Birthday receipt - Sandwiches Near Me - Las Vegas, Nevada

worst restaurant ever, my daughter got food poisoning, i witnessed an elderly man treating employees with such disgusting disrespect and that man is very unsanitary witnessed money being spread across a cutting board used for cutting the sandwiches and also witnessed the same elderly man cut the brownies with the knife used to cut mine and my daughters sandwiches. read more

If you place an online app order good luck getting your food at the promised time. Another bad thing is workers don't seem to care that you have to wait. She said that the system lags, come on in this day and age of the internet and and lightning fast internet speeds thats B.S. read more

My NY Steamer had easily half of the meat in comparison to every other time I had eaten at Firehouse. I wouldn't normally complain but the staff making the sandwiches were blatantly taking their time with their personal conversations and ignoring customer service. Here is a tip. I always try to round up and tip on top of that. The customers who appreciate your charities and your workers, even while prices have gone up for everyone, should be appreciated. read more

Been passing this place up just about every day so I decided to stop and give it try. The employees are very welcoming once you walk through that door. I had a small "the club on a sub". Sandwich was very simple. Comes with turkey , ham & bacon. Cheese. Lettuce. Tomatoes. Deli mustard. And mayo. Gets toasted. And comes with a pickle. Sandwich was good. Just the right amount of meat and veggies. The price is a lil more compared to subway. But that's the only reason they got 4 stars. Other than that. Customer service is a 5 star for sure. Good quality food no doubt read more

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I'd leave zero stars if I could.. ran very poorly. Managers at each location can't really do anything for you when their system or employees mess up. Have to get approval from general manager who take days to even get back to you. Never eating here again. It's ran by a bunch of circus monkeys. read more

I wish I can rate them a negative 5 stars! I have had firehouse for the past 3 weeks and no one reads the order, or notes! I have spoken to managers that are young and really don't care what's going on there! Very disappointed since the food is great but the service and accuracy of your order is a complete disaster! Wish district manager or store manager was in a little more so we could voice our complaints to them! Beware and check your order before you leave! Because once you leave the store you are on your own! read more

We ordered 2 Subs today. 1 brisket and 1 pizza meatball. Both Subs had a great time swimming in a pool of grease. My wife's Meatball Sub was so greasy, it dripped out of the carry out box on top of mine. The brisket was very soft and nice, but so was the bread..a kind of gummy experience. Further... The sauce completely overwhelmed the brisket. You could taste only the sauce and really NOTHING of a brisket. This was the first (and 100% last time, we ordered here). Btw... When we ordered, we wanted to have the side pickles. Wanna take a guess? We got none of them! Can't recommend at all. read more

Firehouse Subs - Sandwiches Near Me - Las Vegas, Nevada

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Customer Service was good, the Subs are not what I remember them to be, they used to have more meat. I ordered online and had to call to see if it was ready, I didn't get a confirmation like it said I would. No fault of the staff, they answered right away when I called. The rating is average not above this time! read more

Terrible, this place is ran so unprofessionally. I waited 20 minutes for a medium sandwich and it was 2 people already eating sitting down

Delicious meatball subs- ordered on line- they were ready when I got there. Employees were friendly and greeted me. Whole process was easy.

Literally the worst firehouse subs I've been too. I was very disappointed with the way the staff couldn't handle my order and had to call a off duty manger to help them. Even with the help of the manger they couldn't resolve the issue. Also one of the employees was touching the screen and counters with his gloves then tried to go make my sandwiches. I had to stop him and ask him to change his gloves before he started to make my sandwiches. I definitely won't be coming back to this location again. read more

I like their subs, but every time I try to use online or app ordering, something goes wrong. Today was the worst and they have lost my business for good. So I ordered online and paid online, which means they now have my cc information. Then I went off to do errands, thinking a nice lunch would be waiting for me and my crew. So my phone was in my pocket. They called, but I didn't expect a call because, you know, I'd already paid. So I am disabled. I order online so my aide can grab the food for me when we arrived at the restaurant and I don't have to worry about paying or having cash for her to pay. She goes in and was told, your order will be ready in about 4 mins. Fine. We are early. Then she gets called back in and they want to see ID. So I give her my card and my ID and told her to tell them I'm disabled. Five minutes later, I realize I phone message which I listened to. That's when I found out they needed to see ID because they have a SECRET RULE that if your order is over $23 they will not make your sandwiches until they see your ID. Manager comes out to my car and I find out that while we've been there for 10 minutes at this point, they have NOT STARTED MAKING OUR LUNCH. I got a long explanation about how all the district shops are upset that they have credit card fraud with people ordering online and picking up food. He quote amounts loss that I estimate at most is a day or two's worth of business. Their solution is the $23 limit. Except because it is district not corporate they can't put anything on their website, but they have signs up in the store. I told him this was bullshit, especially for someone like me who is not going to be able to easily walk into their store. It doesn't help if you can't know this when you order online. To be honest, if I hadn't had such trouble with online / app orders in the past, I might have given them a pass, but places that have secret rules and don't seem to be able to process orders are losing my business. Especially, if those rules are meant to punish everyone for the sins of a few. I'm sorry they are getting ripped off but frankly the answer isn't to piss off your honest customers. So no more Firehouse Subs for me. Strike 5 and your out. read more

My son got violently ill eating This food and so did I I have also reported this to the health department. The staff is immature and inconsiderate. Especially Kaitlyn . I will never eat here and I encourage everyone else not to eat here either find someplace else. You end up vomiting all night. I was given a refund for my food order. This is the second time they even messed up the order. It's a shame a six year old kid hast to be sick all night. I've learned my lesson I will not eat here I encourage others learn your lesson two. read more

Can the company hire an adult to oversee the employees please? This place was a joke on Saturday afternoon. Took almost an hour to get my order. All young employees kept looking at the same order trying to figure things out... so disappointing. read more

On June 21, I ordered online two subs and was told to pick it up at this store FHS #1023 - Winterwood Pavillion 2208 S Nellis Blvd. Suite 7 Las Vegas, NV at 8:09 pm. I went to that store and told them I had a online order. They asked what name and I told her. She said she didn't have the order. I showed them my receipt which showed that the order was taken and paid for. I stated they should make my order since it was already paid for. She said no so I asked a manager who came out the back and told me there's nothing they could do and call corporate. So I sent them a email explaining everything but has yet heard from them. This is gross mishandling of customer service and I will never eat anything from them Ever again read more

Best sub shop by far round, delicious fresh, and always a good atmosphere. Definitely my favorite subs only one where you don't need any

Well , I'm very disappointed with today's trip to Firehouse. The sandwiches used to be piled high with meats and veggies but today, total opposite. They don't think we notice the difference between "now and then" but it's pretty significant. Today's sandwich was 90% bread! There was so little on the sandwich that it didn't even taste the same nor was even filling. Very disappointed. read more

been to firehouse subs many of times,usually great service and quick but this time was a extremely long wait time for only 3 customers in the lobby took about 15 minutes for a medium sub the girl at the counter taking my order (alina)looked like she would rather be someplace else worst experience to date at a firehouse subs read more

Firehouse Subs - chips! - Sandwiches Near Me - Las Vegas, Nevada

The server didn't know how to make a sauce for the Gyro Chicken Sandwich. She's nearly attacked a staff member , one staffed panicked and call the police. They arrived After I eaten my sandwich the server Alejandra appeared to be a Witch . The ingredients she use appeared to put me in a love trance . I'm walking like I'm drunk, the love and kindness is on my mind . She bewitched me read more

We ordered 2 sandwiches 1 was supposed to have no bbq sauce and the other was supposed to have extra tomato and onion mine didn't have any tomato or onions and the other had bar b que sauce probablywoll not return Too bad cause the place is cool . read more

Okay cute place, they definitely pull of their theme! I'm the type of person who really loves a great sandwich. And they happen to make very good ones here all the elements to a delicious sub-soft bread, savory meats, and fresh cheeses. The reviewer that complained about variety of toppings must be easily fooled on the quality of other places, because Subway may have the toppings but the meats do not compare. I had the Italian this visit, actually my first to this location... but, I've been to others and will be back again! If you come, the hardest thing is deciding which sub to choose. Oh I almost forgot to mention they have like twenty different kinds of hot sauce!! they vary in heat level and flavors. Yummy and fun exra element that helps this place be original. read more

Firehouse Subs - Sandwiches Near Me - Las Vegas, Nevada

Ordered through Uber eats and they didn't include my chips or drink. Pretty disappointed as I paid extra to order with Uber and I only get a 30 minute lunch at work. Don't have time to get a drink from somewhere else and it would have been nice to have a snack through my shift. read more

Omg talk about customer service "Deven" was such an amazing manager so nice respectful knowledgeable about the menu, clean looking handsome young man. I give him 5 stars not the restaurant but him for being so kind and respectful and thanking me for my business! read more

Employees don't cover their face properly And constantly remove facemask Notice that the mask was below the nose and that they continuously touch the mask. They don't seem to have training plus if they do this in front of the customers I cannot imagine what do they do when customers are not around most likely they remove the mask read more

Firehouse Subs - Bad service - Sandwiches Near Me - Las Vegas, Nevada

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Firehouse Subs is amazing! I first tried this place about 2 years ago and I'm absolutely in love. I can't say much on the service since we ordered, but I ordered the "Hook and Ladder," so onions and no tomatoes. And it's so delicious every time. Along with the pickle on the side, it is just so good! I've never had any complaints with the food, or the way they make it. Excellent every single time. I am most definitely ordering from here again, and will continue to do so. read more