The staff acts like they are being put out to take your order. On my recent visit, I placed a to-go order. One of the sandwiches was a Honey Ham, when I got home, it had no ham, on the receipt it says no ham. Are you kidding me? No ham on a Honey Ham sandwich. We were also not asked what we wanted on the other sandwiches we ordered, so we just assumed it wasn't an option. The Turkey Bacon Ranch and the kids turkey were gross. No condiments, just meat and cheese. Won't be visiting this Firehouse Subs for a LONG time. Awful experience. read more

Firehouse Subs - My receipt - Sandwiches Near Me - Lakewood, Colorado

I had never been to Firehouse Subs before, but I was scheduled to work a night shift, and didn't have any food to take with me, so I decided to try Firehouse. My coworker loves them. Anyway, I spent eighteen dollars on an Italian sandwich to go. By the time I got a chance to eat it, it was soup. It was so soggy and wet, I couldn't even pick it up. Verdict: I threw half of my sandwich in the trash because it was a disgusting, soggy mess. P.S.: The staff was rude, and the cashier mumbled so much I couldn't understand him. read more

Honestly such a bummer, my wife and I love firehouse but I won't be coming back anytime soon. The person behind the counter stared at me like a gecko when I ordered two sandwiches and didn't want to make it a combo. than I had to sit waiting for 30 minutes listening to the three peopl behind the counter make meme references and talk about gooning and five nights at Freddy's on Roblox.... I sweat on everything I hold dear I'm not kidding. im not sure who's hiring these kids but you have to start checking more than just a pulse. I am now dumber for having walked into this place. 10/10 would not recommend read more

Super friendly staff and service is usually on point but their website to order sucks! It fails constantly.

The staff here is extremely enthusiastic, which makes it a whole lot better to come in, knowing that the staff actually wants to work and make you happy now most firehouse subs that I go to are really unenthusiastic just going about the day, but these guys do put in the effort to make sure that they give you as much enthusiasm as possible so that you know they are here for your satisfaction plus they got me my sandwich right on time and it was delicious. Definitely 10 out of 10 love this place. read more

My husband loves firehouse subs so we come here often. The service is always good and the subs are top notch. My only complaint is they're a bit pricey, but I suppose you get what you pay for. read more

Worst cheesesteak ever. You guys are supposed to be making sandwiches not soups. The whole bottom half of the bread was soggy and unable to pickup I live 5 minutes from the place and food was getting wrapped up when I got there. There is no way they're able to say I waited too long to start eating the sandwich read more

Firehouse Subs - Sandwiches Near Me - Lakewood, Colorado

Recently moved closer to this location so I've been going more often. The food is good but it's not difficult to make a sandwich. Well ... I stopped in yesterday and over heard two employees (tall kid and shorter woman with glasses and a face mask. COVIDs over- lol) chatting about the Latin delivery driver; complaining that "they" don't understand/speak English when they pick up. Passive aggressively I added to the woman's rage AFTER telling her I'm also Mexican. Love this for yall! Keep YOUR personal biases to yourself/not around others ... it's a shame read more

Good service and the sandwiches are consistently good, filled with lots of meat. My favorite is the Hook & Ladder. I prefer ordering online through the app which is easy to use and earn rewards. My only complaint is the hard and overbaked cookies. read more

Like I said before, great sandwiches and lackluster customer service. Come here if you like being rushed when ordering and treated like a nuisance because you made the staff do their job by being there. read more

Had a bad experience at another location and this one was nearly identical....walked in and felt very unwelcome and stood at the counter with three employees that did not acknowledge us. I had to ask twice if they were still open? Got an inaudible response so I turned to leave. The kid sweeping the floor said "Jimmy John's" and smirked. I like the sandwiches, but the service sucks so bad I am now finished with all locations. PS save the canned response about sharing this with the staff, it obviously either doesn't actually happen or is extremely ineffective. read more

The manager cares about the customer. I had to wait longer than usual (been here several times, and it's always been a normal wait before), and without me making any complaint, the manager offered me a free sub AND some extra food, all while apologizing profusely. Super nice guy who has a super nice team. read more

I've been to other fire house subs and this one is by far the best! Friendly staff, and always gets your order right.

Just picked up an online order (through Firehouse's own portal) and almost nothing about my order was correct. The sandwich was correct (I got an Engineer which, when made to order, is a great sub) but none of my other requests came through. To be clear, this seems like a system problem and not an employee problem as my receipt reflected none of my requests. I ordered a medium Engineer on wheat with no lettuce or onions, and instead got a small Engineer on white with everything. This is also not the first time this has happened (once before at different location). Even during normal times this is unacceptable, but now during COVID when online ordering is the safest option this is the kind of mistake that will keep me from ever returning. read more

Stay away from Anastasia! Came in at 6:40 on 08/10/2022 and upon ordering was greeted with the worst customer service. Apparently it was a major Inconvenience just to put it in order for a sandwich , chips and a drink. So sorry Ananstasia ! Hope your life gets better! read more

Tried the King's Hawaiian Pulled Pork sandwich. Can you imagine if that was in a sub form? Well it wasn't, but still very very bood! This is my first time getting something here so I'm reserving one star for future visits. If they're all good, then bump it up to five stars, otherwise..... Either way I can't wait to come back! read more

Firehouse Subs - Sauces! - Sandwiches Near Me - Lakewood, Colorado

The food at this location is fine. The management? NO, NO, NO. It was my teenage daughter's first job. She enjoyed it, with ups and downs, and learned a lot, but her mother's family had a winter vacation planned, which my daughter notified them about months in advance, but they said "no". She of course had no choice about going, so they fired her when she didn't show up for her shift, being out of the country at the time. Now, they owe her a final couple of checks, and she was on the phone with managers for an hour or so this morning, and everyone is brushing her off. Nobody is calling back. This is unacceptable. Especially if I have to intervene for my daughter to get the pay she's earned, I will NEVER visit another Firehouse Sub location. read more

Yes Yes Yes the "Welcome to Firehouse!" greeting is slightly annoying. It reminds me of "piece of flare" from the movie Office Space ... It's the corporate policy and if you work there, you're expected to comply with the ridiculous polices. But I'm not there for the overwhelming welcome, I'm there for the sandwiches. The food ... I'm a fan of the Hook and Ladder and Italian. I've had nearly everything on the menu ... I use to work blocks away from a location in Las Vegas ... and they are all pretty damn good. The cheese-steak and meatball are also pretty good, but more on the heavier side. They also have a huge selection of hot sauces to put on your sandwich, I'm a fan of the "house" sauce. I can never really put my finger on the taste, it has parts of BBQ and hot sauce. It's a very good mix of the two. This location is fast, friendly and even offered a few suggestions to my sandwich. All in all I'm a fan of this place, they make a quality/delicious product and a reasonable price. read more

Firehouse Subs - Italian sub - Sandwiches Near Me - Lakewood, Colorado

So I ordered a side of mac and cheese $5.39 it was half full in the smallest container maybe a 6oz. It was also suppose to have breadcrumbs.. I went back in to ask that they fill it, as there were 6 men working and barely any customers. They told me, " no that's all that comes with." They did not apologize, offer a refund, or fix the problem. They also took WAY to long to scoop mac n cheese into a cup I would give them 0 stars on service if I could. read more

I went to this Firehouse Subs location this evening (4/24) around 5 pm. The gentleman working the register was so friendly and helped my dumbass order lol. The other gentleman who made the sandwiches for my girlfriend and I was so friendly and attentive and checked with us multiple times to make sure that we were enjoying our food. These employees go above and beyond and I really appreciate that! I wish I could remember their names but hopefully they see this. I would come back here more often but I don't live nearby. Food was good. Just a great experience--made my day! read more

Great, tasty subs and a super selection of hot sauces. 4 stars for a tasty sandwich Management has imposed an irritating task on the employees - every time a customer enters the establishment one or more staff members yells "Welcome to Firehouse!" During the busy lunch rush it becomes quite irksome to hear this every six seconds. Negative-1 star for this very annoying and tedious behavior. read more

I love me some Firehouse Subs and this location was clean, friendly, and efficient. Right, as it should be! I love that they give you the cal count (I want to enjoy my delicious indulgence without worrying TOO too much how long I'll be working it off) on their order board, and the "lighter" options sounds worth a shot. Why oh why isn't there a way to get some of the signature subs on the smaller round buns though? Give us the flavor profiles we love with a little less... guilt? That would go a long way... I couldn't order a "safe" sandwich when I know how delectable the hot options are. One more thing: the make-your-own-creation drink machine is a GREAT concept, but it just slows people down. (I've mentioned this before in another review) So be aware of that when you're heading in on a crowded afternoon. On the plus side, it gives you something to focus on aside from how anxious you are to get that first tasty bite on your tastebuds... read more

Best sandwiches hands down! Their bread is delicious, the meats are tasty and are fresh!! The employees at this location and all others I have been to have always been helpful, friendly, and truly seem to enjoy their jobs. Mmmmmm firehouse subs!!! read more

Went to firehouse recently after not visiting for over a year. Decided to give it another try and ordered a large cheesesteak with extra cheese and was disappointed with the sandwich. The meat was disappointing and tasted like roast beef. The sand which wasn't even fully cooked as most of these wasn't melted and most of the meat was cold. Arguably one of the worst cheesteakrs I've ever had read more

The 5 star is for a truly tasty sandwich......like so good I want to go back soon. And I am not a sandwich eater!!?? I had the NY Steamer - which is basically a Reuben. OMG The flavor was just right on....and I ordered the new smaller size sub....and didn't feel like I overate. I'd deduct half a star if I could - because I ordered online and my hubs picked it up on his way home....but he didn't grab the 2 bags of chips that were paid for....but now we know for the next time....which will be soon as we all loved our food! read more

We called them around 8 pm to find out when they closed, they told us 9 pm. We showed up at 8:22 pm and they were cleaning up, no one said anything to us and then when we went to order they told us we only had 8 minutes until they closed. A woman and her son came in at 8:28 as they were finishing our order and they told her she only had 2 minutes to order. Surprised to see a place treating customers like this when so many businesses are going under during COVID-19 and it is a risk for some people to be going out at all. read more

I really love the sandwiches at firehouse. When I am in the car and hungry, I will find a firehouse shop

Ordered food from doordash. It took an hour and a half to show up at my house cold and stale for hot sandwiches. You might think that was all Doordash's fault but when I called the actual firehouse location to find out about my missing order the five vocabulary person that answered the phone had no idea what i believe, what is actually going on in the world and refused to transfer the phone to his manager. So I was left with $20 of mistakes, retreats and sandwiches that did not even come with the correct ingredients. I'm putting a ban on DD and firehouse for awhile. Definitely better choices in the sub sandwich industry. read more

So today I was craving a good sandwich. I went to my usual Italian Deli. It's a cute mom and pop place, but they are closed on Sundays. I don't hold it against them, they are a couple of old Italian people. So then I drove by Lenny's. I have seen Lenny's and have always been curious. Went in and it was quiet. There was a lady doing something and a baby on the counter. She said, "are you here to place an order"? Then I was like, "yeah, is that OK?". "We're closed". REALLY??? Geeze, I was getting desperate at this point! Why would a sandwich place be closed on Sunday? I found another place called Firehouse. Being irritated by my search for a good sandwich, I opened the door expecting disappointment and right at that moment, about 4 people said enthusiastically, "Welcome to Firehouse"!!!... WHAT?!?!? Ha, that got me smiling and in an instant, I went from grouchy pessimist among sandwich joints to a raving fan! People who complain about this are the same people who don't like puppies and the same people who don't say hello when you're out for a walk and cross paths. They are the same people who lay on the horn and get into trashy road rage. They are the same people who have "friends", but don't have any friends. You know what I mean? They are the same people who call soda, "pop". I ordered the sweet and spicy meatball sub. Holy dang, it was incredible. So good that I wanted to shout profanities, including a flurry of F-Bombs. It was everything I had hoped - that the spicy really was spicy and it was served almost open-faced with hot mozerella melting on all sides. The sauce was amazing. It was gone in about 2 seconds. I hope these guys keep their energy. If they do, this will become one of the most successful franchises ever! best of luck to everyone at Firehouse!!! read more

I didn't have very high hopes for this place... with the kitschy firehouse decor, and annoying greeting "Welcome to Firehouse!" said every. single. time. somebody enters the building. However, as an avid hot sauce lover, their collection of over 30 different kinds makes very excited. I found my 2 favorites, and use one on each 1/2 of my sub...amazing! And, their subs are delicious. My current obsession is the Smokehouse Beef & Cheddar Brisket. Y-U-M. The beef is super tender and juicy, topped with the sharp cheddar and not-too-sweet BBQ sauce.... yes please. One bite of that sandwich, and I was hooked. I just can't bring myself to order anything else but that. I have had bites of the Italian and Turkey-Bacon-Ranch, both really good. But none can top that Brisket sub. read more

This business proclaims "started by Firemen", Firehouse Subs is a good lunch stop. The line can be long, which is a bad thing if you're real hungry, but a good sign if you believe that good restaurants are always busy. The counter service is friendly and they bring your order out to you. The few times I've been in, they got my order right and the staff was very customer oriented. The dining area has been near full each time as well, so plan on getting there early or generally allowing enough time due to the crowds. I like the fresh meats, I like the toasted sandwich idea, plus they have one of those fancy computerized Coke machines that allows you to make a wide variety of beverages with flavor accents. I've tried the meatball sub and the Club on a Sub, both were made of high quality ingredients, prepared fresh, served up hot off the toaster and lived up to the billing on the menu. Too bad there aren't a few more locations closer to the downtown area. If you need to put out the fire of hunger, Firehouse Subs will come to your rescue read more

Firehouse Subs is an amazing sandwich shop. It shouldn't be a surprise to see them spreading like "wildfire." I have visited a two of the Colorado locations, this one in Lakewood and the location in Highlands Ranch. I visited the Lakewood location around 5:30 pm looking for dinner. Having been to the Highlands Ranch location I arrived expecting a giant line. I was quite surprised to see that there wasn't a large line. When you arrive at a Firehouse Subs the employees look up and in unison say "Welcome to Firehouse." Its a nice touch. I walked up to the counter and placed my order and because I was taking my sandwich home I didn't get a drink but they have a nice looking drink station along the back wall. They are still doing training here at this location because it recently opened. So if you go there be kind to the employees and give them a chance. I ordered the Firehouse Meatball as a large which came out to $7.49, comes with Italian meatballs, provolone, Italian seasonings and marinara. I haven't tried it with the sweet and spicy meatball but I plan on trying it next. The meatball is a great sandwich and topped with lots of Provolone and they even ask if you want extra cheese. I haven't had it with extra cheese but if you really like cheese you could. I have also had the Steak and Cheese and the Beef and Cheddar from the Highlands Ranch location Those were also amazing sandwiches. I like going to Firehouse Subs because they aren't like other sandwich shops. They tend to be very generous with the meat and often times it tastes and feels like the sandwich is more meat than bread which is great. read more

"WELCOME TO FIREHOUSE!!!!!!!!!!!!!!!!!!!!!!!!!" ...says the overly (OVERLY!!!!!!!!!) happy Firehouse Subs employee EVERY. SINGLE. TIME. someone walks in that door. He's lucky I didn't have anything to throw. Or a squirtgun. That being said, the bread was fresh, and the meatballs on the meatball sub were good texture and flavor, with a good sprinkling of Italian seasoning on top of the Melted Provolone. The prices are in line with other sub shops, so that's cool. The soda machine is like something out of the Jetsons. There's a touch screen and flashing LED lights. It's sort of random, but whatever. They have dozens of hot sauces lining the counter, so if you like a little heat on your sammich, it appears you are all set. Nearly all of the subs are toasted, so if you're a cold-sub kinda gal (like I am) you're pretty much out of luck. You're limited to Tuna or Chicken Salad. Despite that, though, there are a few of the hot subs that appealed to even me. (I'd like to try the Brisket and Cheddar.) The wait for a sub, as mentioned in other reviews, is a bit out of line, especially with "Freaky Fast" Jimmy John's right around the corner. I liked Firehouse, but it's not jumping to the TOP of my Sammich List. read more

For the love of God will someone explain the fatuation with Firehouse Subs to me? I had heard so many people raving about it and saw that a location was opening on Wadsorth, so I stop for a sub on my way to work. I know it's new and don't expect the employees to be the quickest in the world but a 10 minute wait to place my order with 2 people in front of me was a little much; Jimmy Johns employees should show up just to laugh at them. Then I get the sandwich; who in their right mind thought it was a good idea to steam cold cuts before putting them on bread? The meat came out flavorless and all the remained was the taste of salt that lingered in my mouth for half an hour. It was the most flavorless Itialian sub I ever had, and that includes Subway. It was nothing more than cheap, bland rolls that became soggy from the steamed meat that was dumped on top of it. read more

What I had? The New York Steamer (Fully involved) Food review: Welcome to the Firehouse! The employees say that every time you enter a Firehouse Subs and I don't know.. when I hear that sound I know I'm that much closer to which has been the absolute best pastrami sandwich that I've ever had. One of the keys to making good pastrami in my opinion is keeping it moist and the pastrami at Firehouse Subs is absolute perfection. Add all the toppings that come with a sub that is "fully involved" and you have yourself one mighty tasty sub. I was also pleasantly surprised at this particular Firehouse location that it had a Coca-cola fountain machine with over 100 beverages to choose from. In particular, I was wayyy excited to have found Cherry Mellow Yellow which I haven't seen in years. It was just a fantastic visit that really made my day. :-) Service? No complaints read more

Not sure what all the hoopla is with Firehouse either. Been there a few times now, couple of to go orders they forgot the side pickle, no biggie, just frustrating. Once they forgot to skip the mayo, again, not a huge deal, but frustrating Pros: -The hot sauces (similar to Big City Burrito) are a nice option -Soda machine is cool -Decent hot subs Cons: -"Welcome to Firehouse" saying is kind of annoying when you walk in -Only hot subs - no cold -Attention to detail not the greatest read more

All of their subs are good. Great customer service. Nothing negative to say. My favorite is the hook n ladder or meatball.

Best sub sandwiches around. I'm sure loaded in calories, so go for the small one as that will more than fill you up. There are many different sandwich combinations to choose from so there is something for everyone. Great selection of hot sauces to really put the finishing touches on a great sandwich. They are very fast even when there is a huge lunch crowd. I have never had a bad sandwich from this place and will continue to go again. They are a little pricy but worth the extra as subway and quizno's just do not compare to this place. read more

LOVE THIS PLACE. Great subs and they have the best coke fountain drink dispenser ever. It's the one where you can mix your own drink. They even have peach fanta. read more

Firehouse Subs - the crazy awesome coke fountain drink dispenser - Sandwiches Near Me - Lakewood, Colorado

Excellent!!! The tastiest sub in Denver! Highly recommend them to anyone with an appetite!! read more