if I could give zero stars, I would.My experience with Firefly Solar began in September 2025 when the Canada Greener Homes Loan program was still available.
During the sales process, I made it very clear that my decision to proceed depended on approval for the Greener Homes Loan. I was specifically told multiple times that if I was not approved, I would not be responsible for moving forward with the contract. This is why I agreed to sign.
In hindsight, I should have spent more time reading the contract. However, I was being bombarded with information and felt I could trust the salesperson based on the assurances and promises being made.
As part of the agreement, Firefly arranged financing through their finance company for the required 20% deposit, which was approximately $4,000.
When my Greener Homes Loan application was denied because the program funding had been fully allocated, I expected the project to be cancelled. Instead, I was informed that I was still responsible for the contract and the deposit.
When I reminded Firefly what the salesperson had told me before I signed, I was told that no such promises had been made. After that, my emails and phone calls largely went unanswered.
Firefly then hired a contractor to try to retain customers who had been denied the Greener Homes Loan. One of the alternatives offered was "0% financing for 10 years," except that an additional 25% would be added to the cost at the end. Calling that 0% financing is certainly one way to market it.
Only after I filed a complaint with the Better Business Bureau did Firefly change its position and offer to waive 50% of my deposit, claiming they had incurred costs related to permits and administrative work. I responded with what I felt was a reasonable request: provide an itemized breakdown of those expenses and I would review it.
That information was never provided.
After emailing Firefly to advise that I was prepared to pursue legal action, I received an email from one of the company's co-founders within about an hour offering to cancel the entire contract with no penalty.
Think about that.
I went from being told I was responsible for thousands of dollars, to being offered a partial refund, to suddenly owing nothing at all.
I was also refunded the payments I had already made and received the e-transfer within about 30 minutes of requesting it.
Ultimately, I am grateful that the contract was cancelled and that I did not lose thousands of dollars. However, the amount of time, stress, research, and persistence required to reach that outcome left a very bad taste in my mouth and reinforced the importance of trusting my instincts when something doesn't feel right.
My advice to anyone considering Firefly Solar is simple: get every promise in writing, document every conversation, and do not rely solely on verbal assurances.
Or better yet, save yourself the hassle and shop around. I later received a quote from a local company , that was approximately 25% less than Firefly's quote--and they didn't require a non-refundable deposit either.
Funny how that works. read more
