Okay. I need to talk about an incident here a couple of days ago.
So the pizza was good, as always (from any FP location, really). Made the way I wanted and worth the money. But this story is about the incredibly annoying attitude and demeanour of the woman who served me. It's the reason I almost certainly won't return.
She's been there before and really hasn't changed. I suppose she thinks she's cute in the way she speaks with people, but it got old the first time and this time I was half expecting it and was really annoyed when once again she started with her shit.
I know her name is Allison, because that's what the dude sitting at the table behind us called out when he wanted her to come over and look at some weird thing or other on his laptop. He was also an employee.
Walked in with my kid. No other customers there. We stand at the BYO instructions sign so my kid can get a handle on what he will be ordering. While I'm speaking to him, Allison starts raving and clapping her hands to tell me to quickly come over and order something. I'm TALKING to my kid at the time and she doesn't even seem to realize this. I continue speaking to the kid and she continues raving and clapping, as apparently there is some receipt coming out a receipt printer literally where the pizza cheese and sauce is and she wants me to order before the receipt is printed. What the absolute..?
I finally get to the counter and she interrupts almost everything I say. Pizza, with the -- "Okay, which sauce?" -- with the REGULAR sauce please. She indicates the regular tomato or chunky and says "well, by regular do you mean this one? or THIS one? Because I don't know what your regular is. Your regular might not be my regular. I've gotten in trouble before for the wrong sauce." Right, okay. The correct response would have been "tomato sauce?", not a cattle-auctioneer-speed response that was mildly confrontational. I almost felt like she was guilting me for using that word. Then I ask for vegan cheese, and while she's laying it on the pizza she starts with other commentary asking me to provide details on how thick or thin I want it laid out. WHILE she's laying it out. To an unexpected extent. PLEASE just put the cheese on and I'll tell you after the fact if I need more.
Next for the meats. I start saying that I'd like the meaty italian with spi-- "SPICY or REGULAR sausauge?!" -- spicy sausage, please. Again, interrupted. I was literally in the middle of my sentence. Then more hyperactive talk after the default meats had been applied asking if there were any more meats to be added along with more comments about her meat-applying hands or, I don't know what, by this time it was almost like a fight and I didn't want to be there anymore. I was not in the mood for it.
Now, last time I was in we had some weird interaction about the onion. I call it red onion. Everyone else in this country calls them red onions. Everyone knows what a red onion is, but this woman takes issue with the term. Last time she tried to correct me about the name of them. This time I asked for red onion and she immediately corrected me: "PURPLE onion". I told her I was calling them what the normal populace calls them. She starts on about how they're purple, she's an art student, waves her hands around for effect. I don't WANT this discussion. You and I both know what we are talking about, get the onions done and let's move on. She takes the onion and then, I've literally never seen this before, she SNAPS a bunch of them into smaller pieces in her hands before applying them. I don't understand why that was done. Completely bizarre.
Got through the rest of the vegetables and I was done ordering. Kid had almost the same experience and rolled his eyes at me when we were at the table waiting.
The pizza was made well, cooked well and was delicious. There was no issue with the food whatsoever. Allison changed gloves after handling my garlic. All good. The problem is interacting with this woman. Literally I don't want to speak with her again because I found it combative, not funny, and not a good experience. From reading other reviews, I see that some people like her. My experience has completely turned me off returning to this location, which is a shame because FP has always been one of my favorite lunches.
Learning opportunity for Allison:
1) Do NOT interrupt customers while they are talking to each other, or to you. You can be chirpy while ALSO being attentive.
2) It is called RED ONION. Even if you don't like the term, you understand what is being ordered so just suck it up and apply the onions.
3) "Regular sauce" is the regular tomato sauce by default that all pizzas come with unless a customer explicitly requests a different sauce. Confirm with customer without being confrontational.
4) Apply the default amount of toppings and allow customer to modify the application AFTER you have done so.
Three stars because of the quality and price of the food. read more